Jovia Financial Credit Union Old Country Rd, Plainview

Hi Gina. We are so happy you've been having such a great experience as one of our members! We can’t wait to share your feedback with Loukia. Thank you for being a part of the Jovia family!

Hi Vikas, We are so happy that you have had such a great experience with us. Thank you so much for sharing! We appreciate you being a part of the Jovia family!

Hi Johnny. We're very sorry to hear about your experience and want to learn more so we can properly address it. Please email [email protected] so a Member Care Representative can help to improve things. Thank you.

Hi John, we are sorry you had a less than positive experience with us! Your feedback is valued as it helps us identify areas where service can be improved. Also, don’t forget that with online and mobile banking from Jovia, you can get your balance wherever and whenever you want! To access your account online visit: https://www.joviafinancial.com/sign-in

Hi James. We’re sorry to hear you had a less than stellar experience. Due to the pandemic, we are currently receiving a higher call volume resulting in longer wait times. We’d like to talk to you about this and see how we can help. Please fill out this form and someone from our Member Care team will be in touch: https://www.joviafinancial.com/health-safety/request-call-back.

Hi RJ. We apologize for any inconvenience. While this branch is temporarily closed, the ITM in the lobby is still available. If you need immediate in person assistance, the next closest branch is Syosset. In the meantime, our Online and Mobile Banking is always open for service. Please send us an email at [email protected] if you need any further assistance from our Member Care team. Thank you!

Hi Danielle. We’re sorry for the inconvenience. We have been diligently working on this upgrade for over a year. Money was available to members via ATM and debit throughout the upgrade, and of course is now that the upgrade is complete. There are longer wait times at our branches during this time because we’ve had to limit our staff to safely accommodate our team and members during the pandemic. There are multiple solutions to help you do most of your banking from home, but we understand sometimes in-person is the only solution. Please let us know if we can assist you in any way by giving us a call: (516) 561-0030.

Hi Victoria, we sincerely apologize for the less than positive member experience you had with us. Your feedback is valued as it helps us identify areas where service can be improved. Please send us an email at [email protected] so we can connect you with someone from our member care team to discuss your experience further. We look forward to speaking with you. Thank you.

Thank you for reaching out and providing your feedback. We are very sorry to learn of this negative experience you had at our Plainview branch. Customer service is very important to us and your feedback is helpful in identifying areas where we can improve our service. We would be more than happy to set you up with someone from our Member Care team to address your experience further for resolution. Can you please fill out this form with your contact information: https://www.mynefcu.org/customer-support We look forward to speaking with you.