Beaverton INFINITI Sw Canyon Rd, Portland

Angel literally helped me get the car of my dreams. He helped me do everything over the phone and through text so I didn’t have to spend days upon days at the dealership. It was such an easy organic transition too. Favorite part I didn’t have to hussle down the price , he was honest and advice me on what to do. He took the time to teach me all the cool little features on my new car and there wasn’t a question I had that he didn’t have an answer. I’m recommending him to all my friends and family and whoever reads this too. If I ever want to get a new car..which is hard too after such a beauty I know who my go to is!

First off, I have done quite a few car deals and worked with various dealerships across the Northwest. I located the vehicle that I was interested in, called them and talked to John Hix Who said he would have the vehicle ready for me. Not only was it a fantastic vehicle, it was a wonderful buying experience. Not once did I get passed around from a sales person to a sales manager to a finance manager etc... The price was great, but the experience was even better. And another shout out for Brian, sales manager. If you are looking for a no stress, no hassle dealership this is the place!

We loved everything about Beaverton Infiniti - our salesperson Jeff was super nice, showed us a QX60 that they had on the lot and we were able to take it for a test drive even though the trim was not the one we were looking for. We reserved the car and Jeff called us every time he had an update on the car arrival date. Anyway, we of course ended buying the car and the ease of the process was surprising-- it was very straightforward and quick. Great place, highly recommended if you're looking for a luxurious car.

We had a great experience with Angel. This is a crazy time to buy a car and Angel communicated with us about updates regularly and was on top of letting us know when something was available. We had a great car buying experience and would highly recommend Angel and Beaverton Infiniti!!

Angel was great to work with. Everything was going good until management got involved. They have a app to value your trade in there was the same as 2 other offer I received online .so I choose to do everything with them.When I got there they offered 20% less and that was 50% of the same exact car they were selling. They came up very little and added $900 for a sealant to offset the increase. I did not remember seeing it on the first offer. They never mentioned the sealant before then.if my wife did not want the car so bad I would have walked out. I was getting a 5 year maintenance contract and ordering a lot of accessories which I had cancelled.can’t give them anymore money.

Very friendly sales agent. People oriented, provide room for family chat about decision. Never felt pressured or rushed. Angel and Beaverton Infinity are highly recommend. Thanks

I purchased a new QX55 from Jonathan at Beaverton Infiniti last week. The entire process was easy, smooth and quick. I'd recommend anyone in the market for an Infiniti contact him.

Love infiniti, the cars, the business, the service department is top notch! Always friendly, responsive and love that they wash my car before I pick it up

When I bought my car they me two key FOBs, one of which was for different car. When I called and told them they said it wasn’t their fault and they wouldn’t replace it. They also used high pressure, disrespectful sales tactics throughout our purchase of the car.

We purchased a 2018 Q80. Beautiful car. Awesome customer service. Nice waiting lounge. Would recommend buying your vehicle there!

At first our purchase was a great experience however that was because all they wanted was our money!! We were sold a vehicle that the second key we have for it isn't even for my vehicle they first said 300 to get a new one then went to 600. The salesman John does not return any phone calls they are useless and will NEVER buy another vehicle from them again.!!!! We are going to cancel the extended warranty because I refuse to give them another dime of our money. Take this as a lesson learned. They are horrible and only care about making that sale and when they do they don't care about you as a customer after that so I no longer have a great review for them... -10.

A bit disappointed. I thought these guys were supposed to be one of the best? The nice man who sold me the car told me how great Bob Lanphere's customer service is and how this dealership prides themselves on doing the right thing. His philosophy is that when some one is unhappy they tell 10 people, so just make them happy in the first place. And so my complaint begins.... I purchased a used vehicle around July/August and during the first good rain there were puddles inside the car just 2 months later. I called to explain this when I figured out what was happening and they would not rectify the issue and wanted to charge $1400 for a clogged sun-roof drain. Wow! You can literally go on You-tube and see them run a cable down the tube or spray compressed air to unclog it. They told me it was a complicated process. Really? I'm debating whether I even want to go in for my first free oil change. So now I am stuck dealing with this (which I am positive was an existing issue when I bought it) by myself. Great ethics in business is doing the right thing, even if it is difficult or not to your advantage. I was really hoping this dealership was going to come through on this one.

We had a wonderful buying experience with great customer service at Beaverton Infiniti, very smooth relaxing environment offered us coffee and water no pushiness at all. Our salesman Neil went above and beyond to make sure we loved the vehicle and walked us through how everything functioned in the car, the keychains he gave us for purchasing from him was very thoughtful. He even took pictures and sent them to us after. Finance worked with us , getting payments to what we could afford, Paperwork with Junior went incredibly smooth it was a great experience all around. I would highly recommend them and definitely come back in the future.

My first Infinity and Johnny was a delight and extremely knowledgable and professional through out the entire process.

Alan and the Beaverton Infiniti team made trading in my car and driving a new one home easier than I was expecting. I only felt a smidge of pressure regarding warranty purchases (no means no, guys!), but hey, that’s their job. I was in and out in three hours and felt really good about my purchase. COVID-19 precautions were taken. I would definitely recommend them to other folks looking to buy a new or used car.

Each time you call for an appointment or question 20 min plus wait. Return call don’t happen until day later at least

Needed service for my brakes, and after shopping around, Beaverton Infiniti had the best rate. After a multi-point inspection, they found a couple other pressing things that needed to be addressed rather promptly. I worked with Erik, who is an absolutely awesome service adviser: knowledgable, personable, and genuinely down-to-earth person to work with. I kind of had a face-palm moment when I got the quote for the work that needed to be done, but Erik came through and was able to help me out a bit. I was really glad to have brought my car here for service, and will do so in the future as well, even though it is a little bit of a drive, and out of the way for me- Beaverton Infiniti made the costly servicing suck less. I really appreciated the attention-to-detail, and customer-focused level of service both to my car and to me. It seems like a really outstanding team they have!

Work quoted by the advisor at last oil change (to remove the 2nd row center console $150, suddenly changed to $300 at the next oil change) deceptive practices not appreciated!

Jeff and all of the team were great! Inviting, safe, thorough and easy to work with. He made getting my 2nd Infiniti a breeze! Gorgeous vehicles that are amazing to drive, sold with no hassle in a true sense of partnership. I will be back, and will be an Infiniti loyalist for life!

I love the loaners! My Subaru dealer doesn't do this and it is crucial to getting service done way out in Beaverton.

very good overall experience with a new loaner so I could do something else while the 4 hour service was performed.

So friendly , willing,and very understanding of what a mess I was, needless to say although I was very unprepared for our business they willingly with a smile picked up all the pieces and got me a great deal on a great car,, and I have no doubt this dealership treats all their clients with a A+ attitude. Thank you so much 💓

I was very pleased with my experience At Beaverton INFINITI. The staff was friendly and went out of their way to make my car buying experience pleasant. I would definitely recommend them and will buy from them next time I’m in the market for a car.

John was an excellent salesman he was attentive but not pushy really worked with us to make sure we got what we wanted and needed. This is the this car we have purchased from them always getting a fair price for trade in and fair price for vehicle. We are Beaverton Infinity people and trust our car for service as well.

Amazing experience! This was my first and only good experience when buying a car. Mr Jeff was very knowledgeable and he worked with me getting the best interest out there. What I appreciated the most is that I did not feel pressured and rushed to make my decision. Beaverton infinity team spent the extra time even after closing hours to make sure I get the best customer service and all my needs met.

We recently purchased from John at Beaverton Infiniti and had an easy, good experience. I got a great deal on exactly the car I wanted and was treated with great service all around. I would recommend them to anyone!

Had an excellent buying experience at Beaverton Infiniti. Jonathan was very helpful and understanding . With absolutely no pressure on purchase and also zero confusion on pricing I would appreciate the entire sales team and also recommend this dealership to anybody without any doubts. Once again Thanks a lot !

Very good experience with this dealer. Sales person was fast, responsive and clear on the deal and made the process very easy and pleasant. Would be glad to do business here again and would recommend this dealer.

Classy, gracious team!! Their world-class service was extremely impressive and I would highly recommend buying your next car here. The whole process was easy, fast and zero haggling. Love Infiniti of Beaverton!! Thank you!!

I’ve been buying cars for more than 30 years...this was *absolutely* the best car buying experience I’ve EVER had...period. Thank you Steve R. and Alan A.

I went to seven different places today to drive cars as I knew I want to buy one today. By far heads and tails above the rest was my experience today at Bob Lanphere infinity with Greg. You can’t beat a fabulous product excellent sales person that was knowledgeable not pushy and very nice. I’m super happy with my purchase!

A great experience only had to deal with one person and Alan did an amazing job. We absolutely love our car

We really enjoyed this experience. It’s the first time we didn’t feel pressure while buying a car. Thank you Steven for making us feel comfortable. We love the car. We will definitely recommend your business to friends and family.

Jeff and Hannah were great. Jeff pick me up from the airport, spent time going over the car and followed up making sure I arrived home safely. I appreciated their professionalism and friendliness. I would buy again from this dealership in a heart beat even though I live in Washinton State. Thank you Sincerely: Vic

I took my car in today for service and had a very pleasant experience! The personell is very professional and detail oriented. Sales Consultant Izzy, who I ran into as I was waiting for my car, was super nice and offered me to go through some technical features that my car has and that I have never used before! Now I will! He even helped me out with a contact to service my dent. Very nice and very helpful visit!

Alan, is a great customer service person. He is very professional in all aspects of the leasing experience. He answered all of my questions very thoroughly. I would recommend Alan and Beaverton Infiniti very highly. A great product and great people!!

I really appreciated that Jonny whom helped me was very upfront about the pricing as we were looking at cars he was able to give me an estimate of what the pricing would look like. This really helped me to make a decision and not test drive a million cars in hopes of getting one I could not afford.

Incredible experience! Thank you all so much! We really took a chance on this whole process buying a car from another state (I live in Georgia )on the other side of the country but you all made this a truly seamless experience. Truly appreciate the great service and communication! Dennis was AWESOME!

Fast, Easy and smooth car purchasing process. Price was lower than other dealerships and they treated us with respect! Can’t ask for much more than that! Thanks Beaverton Hyundai!

I have been bringing both our cars for service here for some time and have spent a great deal of money at this dealership. The service agents most of the time are dishonest but my recent visit will be the last. Recently I took my wife's FX35 in for an oil change and I was told that the car needed the power steering fluid flashed which I thought was weird and early but I said yes anyway. I picked up the car, got home and checked to find out that they didn't perform the service. This is terrible customer service and a terrible practice. I won't be returning. Very disappointed.

Great customer service, Alan did what he could for us, along with providing us with all the information needed about the car. Drove home with a Q50 and it’s been nothing but a good car.

I would highly recommend this place to anyone lookin for a new or used car and for those who dont have great credit as well. I had the hardest time finding someone to do a loan for me due to some credit issues but Cesar got me approved and kept my payment exactly where I wanted it! Hassle free super fast and awesome experience!

An outstanding experience. I've bought and sold many cars over the years, and this was definitely the easiest and smoothest experience yet. Well done!

My husband and I were visiting Portland for our anniversary when our car wouldn't start. The tow truck driver put the cables on wrong and blew a fuse that protects the electrical system. Steve at the dealership was very accommodating and helpful. He ordered the part, had it repaired and we were on the road back home at noon. We are truly impressed with the service and would recommend them without hesitation.

Have gone to get service done here since I got my Infiniti. They are always super helpful. The one time I had a bad experience they fixed the situation right away and made sure I was taken care of. Loaner cars are great for when you need more than just a quick oil change or something. Lobby for waiting is really nice too.

Great place. We loved the experience there. They made buying our new Infiniti so easy and fun. The price was amazing and there process for taking in a trade was so transparent and easy. John Hart was so amazing to work with and was more like a teacher than a sales person.

A total turn around from my previous experience with this dealership. Angel was really helpful friendly and courteous. Very professional and really listened to what i need. Awesome customer service and very helpful. All my questions and concerns were met and u end up getting the car I really wanted. I am really happy with this purchase and how I was treated a as valued customer. I will definitely recommend him to my friends who are interested in purchasing an infiniti vehicle. Luxury cars partnered with amazing service! Keep up the good work guys!!

Sold me that Gray 2010 G37X came from Tricities like a bullet all the salesman were up to par. 100% recommend them to anyone.

Luis, and the entire service team at Beaverton Infiniti, is top notch! Whether I’ve scheduled an appointment for routine maintenance or just dropping by for new wiper blades, they’ve always offered prompt and knowledgeable service at fair prices. And the loaner cars are a great perk, but the customer lounge is perfectly comfortable as well, offering a clean and sanitized space with hot coffee and other amenities. I trust them for my QX60 service needs and highly recommended them to friends and family!

Angel helped me purchase a certified used QX60 in July. The process was smooth and quick! I took it in today for routine maintenance. Eric and the service dept had me dialed in just a little more than an hour and back on the road. I have nothing but positive things to say about this wonderful business. Save yourself the headache from going lot to lot and buy Lamphere!

The sales man was awesome in showing me all the car fax reports. Very patient working with me. Helpful and happy car buy experience. I will recommend others to come and buy their car at the same place thank you best car experience ever no stress

Service was quick. They took my car in right away, and had it finished sooner than I'd expected. techician/representative was friendly, and helpful in explaining the needed services.

Angel and the entire Infinity team were absolutely phenomenal to work with - easiest and most comfortable car buying experience we have ever had - highly recommend!!!

We were sold a warranty with the used car we bought and it has been misinformation from day one. I can only assume they have continued to lie to cover their tracks. Or just simply ignore us when they realize they lied and are now caught. We paid 5000 for a warranty that was not what we were sold. They corrected it after we bugged them non stop to remind them they said they would fix the issue. We were told we would get a refund and we did but it was not in the form of a check like we were told. Beyond frustrated. Don't buy any warranty without reading all the fine print before you sign. You can not use it at any dealership and it does not start from the purchase date. You will get a refund to your loan without changing your loan terms or going towards your payments. Instead of a check like you were told. We now have had to go back multiple times and have already had to use the warranty for the check engine light. We have owned the car for a month. It came on less than 2 weeks after purchase. Be careful with what they tell you vs what the paperwork says.

We had a great experience buying our new car from Beaverton Infinity. Jeff was our sales guy and he was so easy to work with, not only easy to work with but a darn nice guy. I would recommend asking for him if your in the market for a new Infinity.

I bought my QX70s here years ago and have come back for regular maintenance ever since. I have never had a bad experience here. Fair prices, good work, and stellar service. Thanks to Alex and the whole team at Beaverton Infiniti!

We were very pleased working with one man to buy a car. He, John Hix, was very knowledgeable and helpful. The only thing missing was to have our car washed and get all the markings off of it. We were told the guy who does that called in sick. It would seem someone could of done his job for a new car buyer. We showed our friends our new car and several remarked about the way the car looked. We are very pleased with the car!!!

A little over two weeks ago our car was totaled in an accident caused by a driver who ran a red light while looking down at his phone. Thankfully my husband survived it, but our car did not. Which led us to have to quickly find a replacement. We found the car we wanted online and reached out to the dealership to see if they still had it. Hanna replied quickly and I went in to look and had the pleasure of working with Jonny. He was great and very personable- I never felt pressured. He made every step simple and helped us get back on the road quickly with a fantastic car! I would highly recommend this dealership and working with Jonny.

Great experience. Would highly recommend this dealership. Johnny at the Beaverton store was our sales rep and he was great. Easy and kind to work with. We purchased the 2021 QX50 and have had no regrets. Love driving it.

My experience at Beaverton Infiniti went well. Did not feel pressured at all, the sales person was nice and very informative. Jeff helped me get a great deal on my 2020 Q50 Sport! Very happy with my purchase. Definitely recommend Beaverton Infiniti to anyone interested in purchasing an Infiniti. Ask for Jeff!

I have to say that Beaverton Infiniti’s customer service is the best in the industry. I’ve leased three cars over the years and every time it’s a positive experience. This current lease, Alan delivered the new car at my house and took my lease return back with him. Paperwork was already completed and I had to sign just a few times and was done! Just an amazing experience and it’s very rare that someone surprises me with exceptional service. Kudos to the Beaverton Infiniti team and specifically, Alan.

John Hix called me after the previous sale on the vehicle fell through. He is a very professional salesman and we appreciated his knowledge, honesty and straight forward approach. He did have my son’s interests in mind through the entire process. Thank you John!

Johnny was knowledge able about the car and willingly answered all my questions. He was polite and professional. The whole process was haggle free and quick. Thank you Beaverton Infiniti for a great car buying experience.

Went to go look for a car and Angel came to the rescue by assisting in finding one to take home that day! Very easy to work with and overall amazing person! Ask for Angel, he got you!

Great customer service! Hanna Did a great job helping me find the perfect vehicle for me! She made every aspect of car buying a breeze! I highly recommend Beaverton Infiniti!

Picked up my 4th Infiniti from Israel, "Izzy"...couldn't have been easier or more pleased. Look him up and he'll definitely take care of you. Beaverton Infiniti on Canyon Road.

Great experience from start to finish and John was great to work with. This is our second purchase from Beaverton INFINITI, and each time it was a smooth seamless process.

Hands down a top rated dealership and service department. I always have the highest quality customer experience and enjoy bringing my car in for routine service.

I love the one person one price sales policy. It was so relaxing and there was none of the stress or pressure I'm accustomed to at car dealerships. Our sales associate was so great and helpful. I highly recommend this place!

Great experience. Excellent customer service. They knew my price point and met all my expectations. I didn’t feel pressure or feel pushed, and appreciated the transparency in closing costs. I would recommend to anyone if they are looking for a new car.

Took my car in for a recall fix (in which I didn’t purchase from them) and received top notch service! All interactions with multiple staff members were welcoming and excited I was there. I highly recommend anyone to buy a car from Infiniti Beaverton if their service department is this good!!

Went in and had a great experience. Dealt with Jonathan who was a great help and very knowledgeable. Will definitely recommend him and infinity.

Good customer service and have done a great job for my car for many years. The advisor Thomas M. is friendly and nice. Provided me info/details and answered all my questions.

I dealt with Alan Angal, and he was fantastic. Very knowledgeable, professional, and willing to take the time to answer the ridiculous number of questions I asked. I ended up with a great deal on a great car and a pleasant experience. Would definitely recommend dealing with him if you are looking.

I have now purchased two vehicles from here and they are amazing. They are no pressure sales and make you feel comfortable the minute you walk through the door. I went in with a plan, not thinking they could possibly have what I was looking for, but they did. The price was right and they made it so easy to say yes . I'd do business with then any far.

Jeff Holley was wonderful. He was helpful, thorough, relaxed and gave us a very positive buying experience. I would highly recommend Jeff and Beaverton Infiniti.

What an amazing experience! The customer service was excellent, the whole staff was warm and welcoming. Dennis and Raul helped us get our car and they were very transparent and had all our needs met. If you’re thinking of getting a new or used car, go to Beaverton Infiniti, I doubt anyone will take care of you like they will. Once again, thank you so much!

It's the best place to shop for your automobiles. The staff is professional and curteous. My car was sold to me by the service guy Luis Garcia it was great. I always shop there no hassle and a few extras to boot. I highly recommend.

Our experience at Beaverton Infiniti was great. There staff where very nice and welcoming. We appreciate you guys for being patient and helping us purchase the car we wanted. Thank you.

Customer service is non existent. I have been buying cars here for nearly 20 years. I took my car in for an estimate to replace a fog light. There were no other customers. The service tech said he would have someone come help me, but nobody showed. After a long wait, I left. I phoned later that morning to try to get the info via phone. I was shuttled from the parts dept. to service, and the call was disconnected when transferred. I phoned a second time and was told nobody could help me, but the operator would "send the service dept. an email and ask if they could call me". I give up. Never again will I set foot in this place. It is as if I am begging them to take my money and they refuse to do so. 10/13/20 ADDENDUM: In response to the reply below from Beaverton Infiniti (who took over 3 weeks to reply to this review)...I DID speak with the manager 3 weeks ago and provided specific and detailed information about my experience there. They obviously lost track of that, as well. This just reinforces my impression of this place.

Everything was good except the "one posted price". The price I had to pay was several THOUSAND dollars over the price stated on the internet web site for the car. The sales manager tried to explain something that the web site doesn't work right. I've been a Beaverton Infiniti customer for awhile and this was pretty disappointing. Fix your software or quit making claims about one low price.

I had an exceptional experience, Caesar Hernandez was a wonderful salesman and was very helpful in the whole process. I was well taken care of and the process went very smooth and was given great transparency with all information. I would recommend Beaverton Infiniti to anyone searching for a smooth and helpful car buying experience.

I can’t say enough good things about Beaverton INFINITI. Together my husband and I have purchased over 40 vehicles so I can honestly say that this was the best vehicle buying experience we have ever had. Our salesman, Craig was absolutely phenomenal. He didn’t try to sell us something we didn’t want. He spent his entire time making sure we were happy and getting what we want. He listened to our concerns and made this real go smoothly. The finance gentleman, Junior is the best I have ever dealt with. Seriously, he made the finance process so easy and quick. Everything was ready for us to sign. We didn’t have to do anything. It was also the quickest we have ever purchased a vehicle. I will definitely purchase from this dealer again. Thank you so much!!

Called about a used vehicle, Greg was helpful on the phone verifying it was still available. Was a fast and simple buying experience. Greg has the car fax and vehicle inspection for there for me to review. The actual buying process was quick and easy. Overall, the best vehicle purchase experience I’ve ever had.

Love this place. Such great customer service, John Hart was every patient & understanding. He’s willing to work with you & help you find what you’re looking for without any complications. Great place, highly recommend if you’re looking for a car to purchase!

Great experience. Considerate and honest salesman (Jeff Kim) who was more than willing to go out of his way to find the right car at the right price. This is my third Infinity and a lot of my decision to purchase another was because the dealership is so easy to deal with.

This dealership is truly a luxury experience- from start to finish - I just felt treated with respect and honesty. I hope infinity keeps coming out with desirable cars, because the dealerships have it figured out how to treat there clients-

I can't say enough about my buying experience at Beaverton Infiniti. The overall management was professional and worked hard to deliver on my new purchase. Allen was able to answer my questions and make me feel at ease. Truly a dealership with class.

Jeff did a great job helping me find my new car. He was very patient, was great at explaining everything and genuinely interested in making sure I received the right car and upgrades.

Best car buying experience in my life. Dealt with the same person from start to finish. Did not pressure me with extra insurance or add ons.

Excellent dealership. Have been happy with my treatment over the years. Just purchased a new Q50 and am very happy with it.

One of the best car experiences ever. Picked a car out online, looked at it during lunch, filled out some things online, picked it up before dinner all clean and ready with just a few signatures. No pressure and just one person (Cesar). First Infinity vut so far loving it.