Bear River Mutual Insurance Company E Winchester St, Murray

Not a customer I have a claim against one of their clients. Have just a small damage on a fender bender (check the pictures). We used their recommended shop to do the work. The shop had disassembled the vehicle to do the work then Bear River determined it to be a total loss. BRM low balled the valuation I later found out that BRM uses a third party to do valuations. In fact the third party doing the valuation sampled cars in Wyoming Nebraska North and South Dakota. Initially, my wife was trying to deal with this as it seemed to not be too complex. But when they adjuster called and told her they weren't going to fix the damage that they were considering a total loss. I got involved and tried to get answers why they considered it a total loss when they average price being sold on the open market was clearly more than 25 percent more than the cost of repair. I had to ask to speak to the adjuster, Brad's supervisor. After a long conversation with this supervisor he relented to raise the valuation to about 32 percent above the repair cost. Initially I agreed to accept an offer that would have deemed the vehicle salvage even though the vehicle did not meet the criteria for salvage but was being done on the whim of the adjuster. When I took time to do a deeper more accurate valuation of your car I found it is worth even more considering the popularity and reliability of the vehicle.This was ignored claiming it wasn't relevant. When I asked about BRM paying to assemble the vehicle the adjuster supervisor refused to put any more money into the car. I checked with my insurance to find out if they should pay for them assembly considering it was done on their instructions to their preferred repair shop. I went to the repair shop and spoke to the repair manager about the car. He was surprised that BRM were totaling the vehicle and said they had permission to disassemble in preparation for them repairs. After meeting with the repair shop and discussing it with my insurance I decided that I was right to insist the car be assembled and paid for by BRM. I went to BRM office to request they pay for them assembly and I would have accepted the salvage status of the car. It was here that I realized that the claims adjuster I had worked with would never negotiate basically saying no for any request. I reviewed the valuation it seems that he may not have even looked at a picture of the damage. Had he looked at just one he would understand why I didn't believe they were going to total the car. I decided to refuse their offer realizing that I was giving up too much for such a simple repair. I am now going through my insurance to get the claims handled. I will update this once finished but so far my insurance has confirmed that in any case Thai car will be assembled without me paying to have it done if work is denied or the vehicle gets totaled. The adjuster is already looking at the valuation I submitted and considers the value to be enough not to total the car. Our only expectation is to get out car repaired not to have to go through this hassle. I assume that BRM is trying to save a much money as possible by low balling and refusing negotiations. But its is costing them credibility. I recommend staying far away from these guys. For insurance or otherwise. I don't wish to say that all employees are like this but then two I dealt with don't leave a positive image with me. I will however, say the receptionist was pleasant to deal with. She was much different than either of the adjusters I dealt with.

It's a company that really cares about their customers. My claim was handled quickly and smoothly. I couldn't take it to the body shop recommended becaue there was no available schedule soon, so I picked up my own shop that did it fast with the check that was sent promptly also. So overall it was my first claim ever and it was good.

You get what you pay for, I guess. Bear River positions themselves as a low cost leader in insurance. Their claim is that they do this by being very strict on who can qualify for their policies. However, my unfortunate experience is that it has more to do with them trying to save costs by shifting as much work onto the policy holder as possible and offering as little customer service as possible. I had Physical Therapy associated with a car accident. When they tried to get Bear River to pay the invoice, they refused to respond to them at all. After several repeated attempts to contact them over several months with with no response (they would not talk to the PT office by phone, they would not return the voicemails left with the claim adjuster and did not respond to the written requests they sent), the PT office asked me to call them to see if I would have better luck. I did not. The Bear River claim adjuster was extremely hostile to me as well and I had very similar experience to what the PT Office ran in to. I'm paraphrasing the conversion a bit but, here are the highlights: I was told the PT company hadn't contacted them and Bear River had no way to contact the company. There stance was that if they haven't paid an invoice it is because the other company didn't do something right so Bear River doesn't need to do anything. I explained how uncomfortable I was with this response saying that I was being put in a situation where, they were essentially forcing me to say either the PT company was lying about what they did or Bear River was lying about what they did and I didn't feel it was right to put me in that position. I tried to steer the conversation back to the idea that, it really doesn't matter who is at fault, I'm asking for their help as their client and asking them to take a phone call with me and the PT company is a reasonable request that they shouldn't refuse. They did not like this response. I was threatened that "If I put words in their mouth they were just going to hang up on me." and then followed with how any bills are ultimately the policy holders responsibility. etc. It went on like this for a while. It was pretty clear that they had no interest in helping me. So, I tried to end the tirade and asked if I could get transferred to someone who I could file a complaint with. They refused to let me talk to someone else, but did consent to calling the PT Company with me at this point. They called with me on the line, left a message with the PT company's billing department then hung up on both me and the company. No further discussion, no callback, no follow up. It was a pretty painful situation. At least I got a valuable life lesson out of it and now know that I should think about more than just who offers the lowest price point when shopping for insurance...which I will now be doing since the idea of ever having to go through an experience like that again with Bear River fills me with dread.

You guys do an amazing job this was my first claim in my 16 years of driving an I could not been more happy with your company. I wish I could have found you guys years ago, by far the best insurance company I have had, an I have had many others, from that annoying lady in white to the lizard an the emu an by far the BEAR has kick all of there a** . Thank you very much I will miss my car forever A8

We absolutely love BRM. Our basement flooded in May causing extensive damage. Our basement now looks immaculate and I could not be happier with our experience with BRM! I was also very impressed with our adjuster Bruce and the restoration company that completed the work! They arrived same day even though it was about 11pm and they were there for everything we needed until the project was finished!

My vehicle was lost in a flash flood in June 2023. I submitted a claim with the auto insurace policy and am still working with them to get to an acceptable value. They refuse to use comparables for my vehicle. They are using their own arbitrary value system that ignores comparables. So if I take the value they give me, I would be unable to purchase the exact same truck that I have now. The home owners insurance claim to cover the large amount of equipment and personal property I had in the vehicle because we were on vacation was denied because my policy has a Flood exclusion. The corrupt insurance company strikes again. I am looking to go with another insurance company as its pointless to go with a company that has great rates when they have terrible coverage and service.

Hello, I'm so frustrated with Bear Mutual, I live in Idaho and had an incident with one of their clients. I've been trying to get a hold of someone in the claims department that will help me get my car repaired. I cant drive it anymore and just because it's a bit old they are refusing to pay damages. Ive been calling and trying to talk to different people, left messages but no one will call me back. I'm so so frustrated and dont have a car to drive. It's been almost a month since the accident. Not sure what to do, I'm disable and dont have the money for a lawyer so not sure what to do.

Quite embarrassing that they deleted/censored my first review. I left a bad review for a reason, not to be censored like I live in China. I watched this insurance bully and extort a VICTIM in the situation. The driver was covered by (bear river), who then hit a parked car, then admitted full guilt to the police officer and his insurance. The insurance then tried to do a back door deal with their own little shop, and told the VICTIM that they could not have their car fixed anywhere else. (Which is illegal) I still informed the victim to get their car taken elsewhere for repair, that’s when (bear river) started getting hostile. (Not even a $300 difference between the extorters and actual mechanics) They then sent an estimator to that shop, which also tried to deny the damage done on vehicle, which the mechanics ensured was from that exact collision. Right after the vehicle was fixed they no longer wanted to pay. They took all sorts of loopholes, and I’m sure things that could be questioned in legality. They only paid for 80% of the damage done and left the extra 300 for the VICTIM to pay. Tyler prestwhich, you are a terrible person. You screamed at a VICTIM over the phone, and then bullied her. Little man boy, you are sad. You don’t deserve a job, nor happiness, apparently. I promise you TYLER P., everything will catch up to you.

I am so happy with my experience with Bear River. In fact, I'm humbled. Recently we had $19,000 worth of damage and repairs to our home and Bear River covered all but $6,000 of it. I will be a long-term customer, that I can tell you. The service and communication was really good.

Although I do not have Bear River as my insurance. They handled everything when I was rear-ended. Everything was great, simple and quick. No issues at all. I am very pleased on how the entire process went and how Dane communicated everything with me.

Bear River is awesome! They are very professional, concise, responsive, and will ask questions to make sure they understand. I appreciate their service. I was hit on the last quarter panel of my car while turning left as the other car ran the red. Bear River was kind and took care of everything.

We just experienced our first ever claim through our policy with Bear River and I am happy to report the process went smoother than I could have ever imagined! We were able to file our claim online through the customer website, an adjuster, Ray, called me the same day and we discussed my worries about actually filing a claim (since, in general, in movies and shows, insurance companies are notorious for not paying claims). I was very happy that I'd lowered my deductibles a few months prior to this, and Bear River helped us get our vehicle back on the road in less than a week!

On September 22/ 2021 I had a restoration company come to my home because my kitchen flooded they took good care of me and got it dried out quickly. We started working with Ryan Shaw with Bear River Mutual, So far he has done nothing but push me to use one of their preferred vendors and give me a lowball unrealistic amount that would not even cover half the cost of the damages it is now December 17/ 2021 and my family still does not have a kitchen or any real progress at all

Really easy to work with. My wife hot a dear last year and that made everything as smooth and painless as anybody could in this day and age.

My car was dead but the battery was fine. I called Bear River and they listened sincerely and sympathetically, arranged a tow and were careful to verify it would fall within the free tow guidelines. From first call to car at dealership for repairs was less than 90 minutes. I received a very thoughtful voicemail from the service agent who handled my claim afterwards wanting to make sure everything with my car was okay. I also received a handwritten note from my service agent thanking us and wishing us the best. It was a flawless customer service experience.

I always wanted to be with Bear River Mutual Insurance. I've been a very happy customer since late 2005 - early 2006. Bear River has always handled any claim quickly, easily, professionally, and also kindly with the human touch. I absolutely knew I had the best when a very reputable repair shop asking who my insurance was with was extremely pleased that it was Bear River. They told me they would rather deal with Bear River than any other insurance company because of the ethics and professionalism of the company. Yay, very happy to have had my instincts validated. LOVE Bear River!!!!!!

Canceled my auto insurance and I had no idea! PLEASE READ: I've been with Bear river for a couple years now, switched from progressive because of a lower rate and we were able to bundle our home insurance. I never missed a payment or had to even make a claim so I can't comment on that. What I can comment is their complete lack of professionalism or care for you as a client. I have been going through a divorce and had to cancel a joint bank account where the insurance payment was coming from, I didn't realize this an missed a payment. Once I was notified via email that the payment was missed I called my broker and took care of it, or so I thought. Apparently someone dropped the ball and my auto-pay was not reinstated. However even with me making the payment that was missed Bear River canceled my Auto Policy and did not even tell me! They say they were sending notices in the mail....it's 2021 and they are relying on THE MAIL to tell you that your policy was canceled. I no longer live at that address, my ex does as our divorce is finalizing. Any mail going there my ex has not been disclosed to me. I received no phone calls or emails notifying me of the cancelation. So I and my ex were driving without insurance for over 3 months! Thank goodness nothing happened but the amount of exposure I had for that amount of time, all while never being notified is sickening. All this time my home policy with bear river is in perfectly good standing. Now going to them after all of this they will not reinstate my insurance and have exactly zero sympathy for the situation. If you want an insurance that is going to work with you through life issues and not drop you at a moments notice then look somewhere else.

They've always been great to get me the cheapest car insurance, especially when bundled with home insurance. I can never get anyone else to beat their rates for full coverage.

Bear River has tried everything for a year now to not pay an approved and covered claim. Meanwhile, I have had an open ceiling, and no dining room or master shower for over a year!!! First, they threatened that if I file the claim, they would drop me (I have paid homeowners insurance for 18 years to them and this was a covered incidence). Then, it took their contractor months!!!! to give us a bid. Then, we requested the pay out to go with a different contractor since theirs was so slow. Then, they told us they would deduct 20% from the pay out if we did. Then, we found a different contractor. Then, they claimed their paperwork wasn't in order (this is a reputable and longstanding company). Then, they said they would pay but deduct 20% from the bid unless we send more paperwork. Then, we sent more paperwork, now they claim they cannot open a .jpg file. It doesn't end. They are doing everything not to pay. I have never had a worse experience with an insurance company! EVER!!! BEWARE! P.S. 14 months and they still have not paid!

I filed an auto claim with Bear River a month ago and the Claim Adjuster doesn’t return my calls or e-mails. The accident was a fender bender and I capture the accident on my Ring camera. I sent the video to the Claim Adjuster 4 weeks ago, and she has not even looked at it yet. I have been a policy holder with Bear River for over 20 years and this is the poorest service I ever received from Bear River. I will be shopping for a new Insurance Company once this is all done. I heard Bear River is a local Utah Insurance Company and they are often short handed and poorly staffed. This is a huge reflection on the Company reputation and I’m out. There are better Insurance Companies out there with a much better customer service.

A deer jumped out in front of me and wrecked my bumper, grill and headlight. Bear River was awesome! Within minutes of calling my Fred Mullen's, best insurance agent out there, I received a call from Bear River's adjuster. I gave her the information and before I knew it she had sent over the authorization for the car rental and notified the Auto Crafters that I needed to make an appointment. Shortly after getting off the phone with her Auto Crafters called me to make an appointment for the damage. Everything was handled quickly and professionally through the whole process. I returned the rental and picked up my car 5 days later. It was a great experience. Usually dealing with insurance companies is not a fun experience. The experience I had with Bear River was great! Glad I have an insurance company that cares about me and my car. Great job all that were involved!

This is the first time I have had my car damaged from a shopping cart. The damage was very visible and extremely irritating. The two people I worked with at Bear River, Kimberly and Ed -- were totally responsive, professional, and handled my claim quickly and properly. The auto repair shop they hooked me up with performed excellent work and adhered to their estimate and turn-around time.

We have been working with Bear River Mutual for many years and have had a few claims handled by them, in every case we have had professional service that was handled in a very timely manner. We would highly recommend them to anyone looking for great home and auto coverage.

I've been with Bear River for a while and just had my first home policy claim with them. They have made the claim process as easy as possible. They were generous and quick. I would recommend them to my friends and family without any hesitation. Thank you especially to Ryan Shaw!

Very Disappointed !! I had a truck stolen, it was an older truck in mint condition, I could have sold the truck for 27000, Covid has changed the game on Vehicle Cost, The banks are now loaning 25 percent above book value to be able to keep financing vehicles, apparently this Bear River Company doesn’t see what’s going on in the real world, Still playing by the old rules when cars were significantly cheaper pre Covid, I am definitely switching insurance, I lost $6000 dollars due to their choice not to change due to the Changes brought about by Covid, Apparently they play by there own rules, and look for the best outcome for them. Like I said even the banks have had to adjust to Post Covid prices on Vehicles 25 percent more than high book. Not Bear River… They are light years behind the real World!!!

Great service we just switched recently to Bear River from Allstate, saved us about $600 a year. We just had something break on the car while driving and needed to have it towed from Magna to Grantsville, they set it all up and even tried helping us with getting a rental car nearby. We paid $15 for the whole ordeal Bear River took care of the rest. Great service, made it so easy.

Our 18yr old totaled his car in an accident a few weeks ago. It was a very stressful situation that Bear River handled so promptly and professionally. The first agent arranged for a tow truck and quickly sent me info for our assigned adjuster. Jordan was very professional, knowledgeable, and efficient at processing our claim. After determination was made on the damage our check was processed within in 1 business day and in the mail. We are very happy with the service we received.

Excellent service with claims. Professional, knowledgeable, and helpful people on the phone. Been with Bear River for almost forty years for car insurance and home owners insurance.

Bear River has been our insurance company for over 30 years. We have had great service, when needed. They were very efficient in updating the policy documents and changing the premiums, upon my husband's passing this year. Thank you, E.Taylor

Denise James from Bear River Mutual was very helpful and professional. My home claim process was painless and Denise made sure I understood each step. Overall, I am very pleased with my experience with Bear River Mutual.

Bear River has been a nightmare from the beginning!! There are so many other Insurance companies out there. I would think twice before going with them. They told me they can drop for any reason they see fit. The one guy who I deleted with for my car was so rude and didn’t even listen or investigate the Incident. They are very unprofessional. If you ever need to use your insurance, which you will need to some day that’s why you have it, don’t go with this company. They don’t want to help you or have you fill a clam. We had Emuclaw for years before this one and never should have switched.

I was involved in an accident that was not my fault, and Bear River Mutual went out of their way to make sure everything I needed was taken care of. From getting the estimate on my car, to a rental, to medical bills everyone I dealt with at Bear River was available, courteous, and professional. Thank you, Bear River, for all your help! It is very much appreciated!

I’ve had Bear River Mutual Insurance for almost a year now. They have THE BEST RATES!!! They are so easy to work with! We originally switched because someone hit my car and they had bead River. Bear River took super good care of me and hooked me up with a rental for a few days. Since I’ve switched, I had a kitchen flood. It was a huge mess and obviously very inconvenient, especially happening right at the beginning of all the Covid-19 stuff! They hooked us up with a temporary sink and extra folding table, since we had to rip out our lower cabinets. Mike Shaw was our adjuster and very easy to work with! He responded to emails promptly and did a great job communicating everything to us and talking us through all of our options. This week I received a renewal contract for this next year. Many of their reviews suggest they drop their clients after filing claims, but they did not drop us and we are so grateful to have more time with them as our insurance company! I refer everyone I know to them.

I've been with Bear River since I was 16 - super happy with how they take care of us. They handle all my home and automotive. We love these guys!!!

I seriously love being able to be insured by Bear River Mutual. They are incredible to work with. I have been in two severe car accidents that were caused by another careless driver and both times Bear River has made the process very easy to complete. When you get in a serious accident, insurance is the last thing you want to have to figure out, but not with Bear River! They take care of you!

After a windstorm caused a tree branch to fall on my car, shattering my windshield and causing significant body damage, the Bear River adjuster was so helpful! He called back quickly, gave me recommendations on shops that work directly with them and others that would just do good work. I went with one of their shops and I’m so glad I did! All I had to do was leave the car, drive away in a rental, come back 2 weeks later, pay my low deductible amount to the shop and drive away in my nicely repaired vehicle! No paperwork on my end. No fighting about what’s covered or not covered. Everything was so easy! Bear River rates are so low too! Every time another insurance company wants to give me a “free quote to see if they can save me money” they’re always pretty disappointed when they hear I have Bear River. They’re like, “oh, we can’t beat those guys.” Haha!

A client of Bear River hit my vehicle in a parking lot going minimal damage. Bear River handled the claim quickly and fairly. I was impressed how well they treated me.

Following the accident after which our vehicle was totaled, Bear River provided a rental car for 10 days at no charge.

I've been with Bear River for years (possibly a decade?), and have had very exceptional service throughout the company. My experience with Bear River is beyond five stars. I definitely recommend them.

I am a contractor and have worked on a couple Bear River Claims. The first thing that stands out to me is that bear river wont actually take the time to write up and actual claim or scope of work they will literally just calculate the # of squares on a roof & add a random dollar amount per sq so that they don't have to keep up with current market prices or pay for extra labor like step flashing & chimney flashings. All of this is already extremely lazy and unprofessional not write up a legitimate scope of work reflecting current market prices, But lets get into the customer service. I have been working on a claim for the last 2 months, the roof has been completed for close to two months, I sent off all my documentation requesting final payment 2 months ago!!! I have been calling the adjuster since then no response, Finally i got a hold of a new adjuster who was supposed to take over the claim (never heard from him again). Now I am on adjuster #3!!! I have been calling her for the past 2 weeks no response, she then sends me a text saying that she will NOT be calling me back just send documentation to her email (have sent this to bear river already!!) I asked her if she would approve an overage because I have incurred additional cost paying interest on labor and material while they have been experiencing turn over in the office. She said “no” I asked her if there was a reason and she said that she will no longer be communicating with me via text OUR ONLY FORM OF COMMUNICATION TO THIS POINT!!! And then she said that this isn’t even her claim.... I called the main office and all they could say was that stinks. I don’t care whose claim it is this has been some of the worst customer service of my life!!! Please get it together!!!

An accident was taken care of promptly, professionally, and with concern for my heath and wellness. I would recommend Bear River Mutual to all my friends and family for their great rates and their professional and friendly services.

I think Bear River is a breath of fresh air. I had Nationwide before.. for over 20 years. I needed to make some changes on my policy & their supposed "customer service" made it a complicated process. They told me that they would not change it & I could not do anything about it. I told them I could do something and that was not make any payments to them and cancel. So that is what I did and I got Bear River mutual insurance and I have been so well taken care of by my agent. He made the changes that I needed and I hope never to be away from them. Thank you Bear River. Thank you Blake my agent

Was hit by a guy that ran a red light. January 26th 2022. Bear river IS NOT WHAT THEY USE TO BE. VERY BAD SERVICE ,PHONE CALLS NOY RETURNED EVEN WANTING US TO PAY THE 500.OO DOLLAR DEDUCTIBLE WHEN THE OTHER GUY RAN THE RED LIGHT. My wife has been with bear river since she was 16. It's still not settled. This is how they do business now? Jim & kaylynn

The best rates year after year and the service is great too. Have had them for about 5 years and just filed my first ever claim on my RV. Process was quick and seamless. Easy to work with.

Super Disappointed in Bear River Mutual. I have been a customer for 12 years!! Yes, 12!! I can only think of 1 claim I've had with them in all of those years. I switched agents this last year, but stayed with Bear River. I kept getting 2 invoices for insurance, although I filled out their forms to change agents. I didn't pay much attention and paid both invoices initially, assuming they were to the same account. I was short on my new policy by $13 on one of the bills(difference of bill). I contacted my agent, he contacted them and my agent told me not to worry and they would off-set the difference. So I didn't worry. The next notice I got from them in the mail was 3 months AFTER they cancelled my policy. What?!? They didn't call, they didn't email, they didn't even send any mail, though they said "All of the notices were sent to your address on file (correct address). I am not sure why the mail didn't make it to you for these months that we sent them.." They said they did, but I didn't get any of them. Wouldn't this be a sign that MAYBE I wasn't getting the mail and why my $13 balance wasn't being paid? Would it hurt to send an email to the email address on file? OR maybe a simple phone call? How did I get the cancellation letter all these months later but nothing else...? On my response I asked how do we handle this now because I need insurance and I was assuming I would just pay the difference, some penalties and they would reinstate the policy. They told me, "It is our strict policy that after a policy is cancelled to have other coverage for 6 months before you can try to re-qualify for a policy with Bear River Mutual. I realize that you were customers for over 12 years and we regret that this has happened to such loyal customers. Please let me know if there is anything else I could do for you." NO Bear River, nothing else you can do for me. I'm very frustrated with your lack of help and care. Also now knowing that had my wife or myself been in an accident over those months we weren't covered is really disheartening. It's amazing that $13 is what it cost Bear River to lose my 12 years of loyalty and future business. I know of at least 30+ people who I have referred over the years and 18 of those people still have the insurance. Whether they stay with you or not, that's up to them, but because of how you handled the situation after the several months I gave you to respond, they will hear how I have been treated.

Over the last 30 years that I have had policies with Bear River Mutual, I have had an amazing experience. My agent always is prompt in helping me with questions. The claims process is simple, the quality and prices are great, and you feel like the whole company is your neighbor who is looking out for you!

I am so pleased with Bear River. My son was involved in an accident. They made the claim process quick and easy. We have used them for over 20 years and they never disappoint. I recommend Bear River to anyone looking for a new insurance company. Great Rates. Great Service.

Bear River is simply the best, we’re thankful to have them as our insurance company. We had our car stolen and in the process the thief crashed into our other vehicle. Bear River took care of us and got our family through this tough time. We really appreciate their great customer service and attention to detail. Thanks again Bear River!

I have used Bear River Mutual for my auto insurance for 48 years, and have been very pleased with their premium costs and their service. That is why I have stayed with them. All of my children as well as my siblings also have Bear River Mutual. I’ve received many quotes from other companies, but no one compares with Bear River!

I've been with Bear River for 13 years now. They are the best company! Everyone is professional and treats you well. They are very reliable and have helped me with claims on 3 occasions (two car, one house) and they made it incredibly easy to get things back on track. I highly suggest working with them!

I am super impressed by Bear River Mutual Insurance! This is the first time I had to use my insurance on an accident. I got a quick response, the tow truck was sent quickly, I felt really taken care of and I am so impressed by their great Service!!! The agent called me withing a few hours and walked me through on what I needed to do and made this entire experience so much easier to process. Would highly recommend them!!

Small incident when a trailer came unhooked because the pin came out. Damaged the bumper. Bear River Mutual was very easy to work with to get the bumper replaced and explained options. Had a rental car provided for a couple days. Good certified repair shop. Good experience. First claim with Bear River Mutual (other than auto glass) since I have been with them, since 2005. Very satisfied with the quality of the staff.

Bear River has carried our Home Owners for 30+ years and our Auto for close to 20 (no idea why we waited so long to bundle), they have been absolutely fantastic to work with. When our basement flooded, they were on it, when our daughter was in car accident(s), they were on it. They are great to work with and their rates are EXCELLENT!

Bear River is the best priced insurer hands down. When my daughter was in a recent accident, Bear River took care of everything, giving me peace of mind.

I'm very sorry I had to file a claim due to a flood in my basement. I am grateful for the wonderful customer service from Bear River. Everything was taken care of promptly. Great customer service. Best insurance company I have ever worked with.

Bear River is an outstanding company. My truck and all it's contents were stolen right out of my driveway. I expected to have to fight to get fully compensated for my loss. THIS WAS NOT THE CASE! Bear River kept me informed all the way through the process. They paid me more than what I anticipated for the contents of my truck. The truck was recovered with some damage and Bear River restored the truck completely. Thank you Bear River.

Such a great company! We've been with Bear River for about 20 years and have no complaints .When my daughter was in an accident, Lindsay was very friendly and helpful while filing claim. Great people to work with. Would definitely recommend Bear River to anyone!

Great Customer Service, Great Quality & Reputation, Great Coverage and Cost

Their customer service is very quick, kind informative. They took great care of me in a timely manner. They are comparative or less expensive than any other company I checked with.

After an accident, I was told by friends that I was lucky the insured had Bear River Mutual coverage, they are "very good" to work with. My repair was expensive but they handled it without hesitation, everything was top notch. It was a special automobile and was handled commensurately. They helped by sending a mobile appraisal contractor (very good experience), letting me choose my shop, and quickly responding, sending checks, etc. It seemed they are trying to keep a great rating and keep people satisfied. I recommend them highly based on my experience.

Bear River was very fair and efficient on a small accident claim. Was able to use a preferred vendor with no slow down in the process and was super happy with everything they did, the car looks brand new!

Bear River Mutual has always given us competitive rates. We have been with them for more than 20 years. When we finally had a car accident in 2020, they took care of it with no hassle, even though it was a pretty substantial repair.

Bear River Insurance is by far the best insurance company I have ever had. They are fair, prompt and attentive with all of my insurance needs. Their customer support people are top notch and their claim process is fast and easy! This company by far exceeds all of my expectations. I'm a lifer with Bear River!

We’ve had Bear River insurance now for the past few years, our broker has been great and their prices are unbeatable. We haven’t had to place a claim yet so can’t speak on that, but everything else is fine.

Bear River has been awesome to deal with after my first ever accident. I was rear ended and am 7 months pregnant. They did everything to help me feel comfortable and assured everything would be handled. They even sent me a card and gift card saying they were sorry I experienced this. 100% happy!

I handle disaster restoration claims for Bear River. I work with every insurance company across the nation, and am a preferred vendor for more than 80% of the insurance companies across the nation. I recommend Bear River because of the people that you get to deal with when you have to call your insurance. They have local adjusters and agents that care about their customer. They are large enough to be competitive in price and small enough that your agent actually knows you. I have worked with Bear River for over 15 years and had excellent outcomes. My job is difficult. I have to keep homeowners happy, with an insurance budget, and be able to warranty the work we provide. I'm happy to do that with Bear River customers, and happy to work their local agents and adjusters to make the disaster like it never even happen.

I’ve been with Bear River for 10 years and they’ve been so easy and reliable to work with. We’ve just been in an accident where our car might be totaled and nothing was more frustrating than dealing with the driver’s insurance reps at Geico. The moment we talked to Bear River, it was night and day. Incredible customer service and everyone made you feel secure and calm when everything feels a little shaky after being hit by another car.

We have been with Bear River for a few years. Their customer service is fantastic. They are always courteous and knowledgeable. Our claims have always been handled in a timely manner and always to our satisfaction.

Bear River is amazing! Their rates are awesome and I always know I have someone who can help me quickly. Filing a claim with them is easy and they do everything they can to make it a smooth process for you. I can’t recommend them enough!

I would strongly recommend anyone who is considering Bear River Mutual for their insurance needs to reconsider. After being a customer for more than 30 years and paying them hundreds of thousands in premiums, they are dropping us because of two at fault claims my kids have had in the last two years. They were small claims, I pay them more in premiums in 6 months time than they paid out in claims in the last two years. This company cares more about profits than about customers. Buyer beware!

I am so pleased with Bear River. My son was involved in an accident. They made the claim process quick and easy. We have used them for over 20 years and they never disappoint. I recommend Bear River to anyone looking for a new insurance company. Great Rates. Great Service.

Bear River has been super helpful every single time I've had a car issue that needed to be taken care of! They have arranged for a tow company to get my car across town a few times, and have made sure everything was taken care of, including once on Christmas Eve! :P

I’ve had Bear River Mutual Insurance for almost a year now. They have THE BEST RATES!!! They are so easy to work with! We originally switched because someone hit my car and they had bead River. Bear River took super good care of me and hooked me up with a rental for a few days. Since I’ve switched, I had a kitchen flood. It was a huge mess and obviously very inconvenient, especially happening right at the beginning of all the Covid-19 stuff! They hooked us up with a temporary sink and extra folding table, since we had to rip out our lower cabinets. Mike Shaw was our adjuster and very easy to work with! He responded to emails promptly and did a great job communicating everything to us and talking us through all of our options. This week I received a renewal contract for this next year. Many of their reviews suggest they drop their clients after filing claims, but they did not drop us and we are so grateful to have more time with them as our insurance company! I refer everyone I know to them.

Bear River’s prices can only be beaten by their service. Wonderful company with great people!

Bear River is the best full service home and auto insurance company for cost and service in Utah, bar none. I've insured with them for over 40 years and my kids in Utah have their home and auto insurance with them too. I've had several claims and every one has been handled with maximum benefit to me, fast service and no hassles about full coverage. There might be a cheaper company somewhere, but I wouldn't switch because I know BR will always pay, settle quickly and give maximum coverage.

I have NEVER written a negative review before. This is my first time. I am so frustrated and disappointed in how we are being handled by Bear River Mutual in regards to a home owners claim. It is causing us financial hardship because we made decisions based on what our adjuster told us and then he later tells us something different. That is when we can get him to actually respond or follow through. I will be adding more detail to this review later because the story is awful. We are still in the thick of it though. Lets suffice to say that they have not made us whole in any way and I feel they have not fulfilled their contract. We have been customers of theirs for over 25 years with both auto and home. Right now, I would not recommend them to anyone.

I’ve had insurance with this company for a few years now. They’ve had the best prices around for coverage and every time I’ve been on the phone with someone, they were really nice and accommodating. I haven’t had any accidents (thank goodness) so I haven’t experienced going through making claims. Hopefully I never have to, but so far so good doing business with them.

Horrible company. A client of theirs hit my parked car, he admitted guilt, and so I thought it was gonna be plain and simple. The shop they recommended didn’t even quote out my back door, so I went to my shop. Tyler was horribly unprofessional towards the end of my ordeal. I was asking him questions on why they didn’t want to cover my back bumper, and he started getting snappy with me. I then asked for his supervisor and he said they weren’t allowed to give out that information. Understandable. So I asked if he’d pass on my info and he then said “I can’t guarantee that he’ll get ahold of you, and just so you know. Talking to him won’t change the fact that weren’t NOT paying for your back bumper. “ Tyler could not get me off the phone quick enough. I fought with them for a whole day, got MY insurance involved to try to figure it out. My wonderful agent from FARMERS fought for me but could not win. My agent then paid the difference, with his own money. Long story short. Do not insure with them. If someone with BR hits you, be prepared to fight to get your car back to itself. And Tyler was not a good agent at all. Wouldn’t even give a star if I could.

We have been with Bear River for over 12 years for our auto, home and business insurance and they have always been the cheapest and best option. We will continue to stay with them as long as it stays that way.

We have had Bear river insurance for many years. They have always had our back. Easy to work with and very nice.

Don't waste your time with this insurance company. Second month in a row where they said we haven't paid and lo and behold my money has been taken from the same account that has been associated with them for 10 years and they are saying they are going to cancel it for non-payment AFTER THEY TOOK MY PAYMENT! I thought they fixed this last month when they said it was a problem on their end. If I could give them a negative five I would. Absolutely ridiculous that they can't figure this out.

Bear River Insurance is the only company that I am comfortable in recommending! They have always been courteous and willing to listen and assist to obtain the best results for their customers! ***** High 5 to Bear River and its trusting staff!

Garage and other parts of the house were destroyed by the storm. The adjuster took forever to get back to us, and when she did, she stated that all we needed was a new roof for our garage. Update: now the insurance will no longer be sending us funds. I'm very happy I've been paying home insurance that does not work.

I was stopped because of freeway construction and run into from behind. The police report is clear that the other car was at fault. He is insured by Bear River. I called and filed the complaint with Bear River. I was told the adjuster would call within 8 hours. Over a week later, two unreturned calls and a text message, I have not heard a word from the adjuster.

I have had Bear River for several years. I made a claim on a hit and run a few years ago in a parking lot. My agent made me feel like I was supposed to have my work cover it because it was on my lunch break. Now just a few weeks ago, I had some very upsetting news about my daughter needing another brain surgery, in a state of confusion and tears I accidentally put DEF in my gas tank. My mechanic told me to call to see if it was covered on my policy. I was calling as I was driving, and because I didn’t have my dates exactly right, I was interrogated like I was on trial. I had been sitting in a hospital room for days, I couldn’t even tell you what day I had arrived. I didn’t expect Tyler Prestwich to listen to my personal tragedy, but I did expect him to be a little more professional. I produced him with the receipt from the mechanic with accurate dates. A few days later he said he needed the receipt from the tow truck. AAA ‘s policy for a receipt is 7 to 10 days. I went into the local AAA and the lady made some calls for me and I was able to get an email by the next day. Great customer service there!!! But I guess that still was not good enough. They would not and did not give me coverage even though my policy had it on there. I felt like they tried harder to not help me than to help me…. I waisted years of money with this company! Tyler was very rude on the phone, even raising his voice, pretty much calling me a liar. Customer service with this company is a thing of the past. Not sure why he wasted my time and took me away from my daughter if he had already decided to deny coverage. That was what was most upsetting.

I can't say enough good things about Bear River. I've been so impressed with everyone! Specifically Leah, Sydni and Brad. I picked up my brand new car (and switched insurances) from the dealership on the 26th in the evening, and on the 28th in the early afternoon someone backed into me. Unfortunately that driver didn't have insurance but Leah jumped straight into action and got my claim up and rolling. I didn't have to lift a single finger except to answer yes and no questions. They got the rental taken car of, tracked the repairs, got me reimbursed for my carseat and it was the smoothest process I've ever been through.

Way overpriced. When I went to get basic coverage because I no longer have homeowners with them I would be paying almost two times the amount for uninsured and underinsured then I have been paying for the past several years for full coverage. All it is is legalized racketeering and extortion

Saw top gun. Reclining seats are getting old and uncomfortable and move on their own. Buttons for seats are worn too and really had to work to make seats move.

Pretty fed up with these people. First incident, driving at night, a vehicle lost their tire tread. The tread rolled down the highway a 100 or so feet past them landing in the middle on the lane on a 70 mph highway. Due the the darkness I wasn't able to see it till too late. It took some plastic off my car. Called and they said they we're going to make me pay my deductible and then raise my premium by ~$2,500 spread over 2 years (extra ~$104 a month). Most recently, I was stopped in a turn lane and another vehicle smashed into me. The driver didn't have his registration or insurance in the car. I filed a claim and Bear River told me that if I didn't want to pay my deductible, I would have to hunt down the other parties insurance myself. Useless company that just takes money and then charges you more when you need them.

Thankfully, we've only made one claim. We had an accident and did some damage to both our van and another car. Bear River responded immediately. Jared, the claims adjuster handled everything efficiently. We used one of Bear River's preferred body shops and got great service there. Terrific service at reasonable cost.

After being involved in an accident I was able to contact Bear River Mutual and they immediately began the process of supporting me to get the services needed. They referred me to a pre approved car repair shop (Automenders) that did an excellent job. Because I went with an approved shop the paperwork and process went smoothly. Even with the challenges of getting parts during this pandemic I was contacted by Bear River representatives and the auto shop to keep me informed of the progress of my vehicle. Because of this experience I highly recommend Bear River Mutual and their recommendations for repairs.

Take 5 minutes and just shop your auto, home, umbrella or renters rate - you will be surprised how uncompetitive their rates are. there is a reason for this and it has NOTHING to do with you! i bought a nice patek with the money i saved after switching.

I am very impressed with this insurance company. They have proved themselves to be fair and the staff very friendly.

I was involved in an incident with someone insured by Bear River and I am appalled by how my attempt to file a claim was handled by their representative Ryan Blankenship. Strung along for over two weeks in a situation where I was obviously not the party at fault, left to scramble on my own to handle how I would get myself to work while my vehicle was in disrepair. He claimed he could not reach his insured before he could assist me, yet when I spoke to the other party myself he never once missed on of my calls and when asked said he never got a call from Bear River. I cannot say if this is at best incompetence or unprofessional lying, or at worst the standard practice of the Insurance Company to have their accessors be this obtuse. In any case, I was beyond dissatisfied with how I was treated when attempting to resolve an open and shut rear-ending of my vehicle.

I have had Bear River for my home and auto for over a decade. They are one of the best priced services. Previously I had heard rumors that they would drop you after claims, or that teenagers were undesirable. But I have 2 teenagers on our policy now. And one of the totaled a car that they only owned for 1 week. Bear River handled this very professionally, and with out risk of dropping us. As good as any insurance company out there.

Have had Bear River Insurance for over 40 years. Lately, this office (main office) had been less than helpful in answering phone, returning phone calls, threatening cancellation 2 weeks before premium is even due, IT issues in paying said bill, IT issues in getting to correct place when even calling the number, etc. And it's only been LATELY this has happened. Otherwise, love the service provided in the past.

Bear River has very low premiums (the lowest I know of); but they are also pretty decent at claims handling; at least 15 years ago when somebody with BRM hit me and BRM took really good care of me.

Bear River was wonderful to work with. We had a water leak that lead to an unexpected emergency in our home. Our agent Ryan Shaw, was so kind, encouraging, professional, personal and prompt through the whole process. We recommend them highly.

So far so good. We never seem to have a problem and we have had bear river for 10 years. But we have also never had a claim on our auto insurance either.

I wish very much that I could say that I have also had an amazing experience with Bear River. However, I have had quite the opposite. Serious lack of compassion, concern, or genuine customer service. I have been treated condensendingly, rudely, and since I was upset, just another annoyed customer that they can brush off so they can focus on the "happy" ones. I would rather pay more, and be treated like a human being, than "save money". I have absolutely zero good to say about this company. I recommend finding somewhere else! Absolutely believe that if I were to file a complaint, they would gaslight the hell out of me like a professional narcissistic abuser.

I hit black ice, and they helped me with no hesitation. My truck got fixed, and went to the chiropractor for many adjustments. Great service!

I was hit in my brand new van by someone insured by Bear River. They took such amazing care of me. It was by far the best insurance experience I have ever had. We are considering switching!

Have owned a home since 1996 and always have used Bear River. Two years ago a hail storm came through Davis County damaging everyone’s roof. Bear River told me four times that there was no damage to my roof. How is this possible when every other home in my neighborhood had hail damage. This is not an exaggeration - every home. After being declined by bear River four times I hired an independent adjuster. He met with bear River at my home - and immediately Bear River paid the claim - literally same day. What Bear River attempted to do was criminal. My claim was legitimate claim - very clear cut. I knew it. Bear River knew it - but wouldn’t take responsibility until I hired an independent. Imagine if this is your home, your claim. Don’t walk away from Bear River....run away. So your research with this company. They are not a good partner. Doubt me? Talk to an independent adjuster about who is the worst company to work with.

Bear River made a mistake by crediting our account. It was not known until WE brought the mistake to them. After we notified them, they immediately placed our account in arrears and demanded that we repay amount credited. We're honest people and have no issue paying what we owe. But we were made to feel like it was our fault. We've had no issue with Bear River Prior, but then again we've also had no REASON to speak with them either. Horrible explanations, horrible customer service and just horrible customer appreciation for doing the right thing!

If I could, I would give 0 stars. I am highly disappointed and extremely displeased with Bear River. We heard such wonderful things about this insurance company, but we have had nothing but a horrible experience with them. Their customer service is less than satisfactory. We had a carpet pulled up and holes in our walls cut out due to a burst pipe for 2.5 months. At first, we were told it would be covered by the previous home owners insurance, but when it was discovered that the previous owners also were insured by Bear River, there was some initial go around as to if it would be covered. At this point in time, no one will return our phone calls. Even if we do get someone on the phone, they just say something along the lines of “I will need to look into this some more.” And then we never receive any return phone calls. I’m quite sure they are just waiting for our claim to expire so that they will not have to pay for anything. This is totally unacceptable treatment for clients who are paying money for insurance coverage. How can we ever trust or expect them to cover any additional damage in the future if this is the go around we are getting now. This is BAD FAITH. I DO NOT recommended insuring with this company.

I have been a customer with Bear River for more than 15 years. I just experienced my first claim and heard that dealing with insurance companies was terrible. This was not my experience at all. Bear River representatives were at my home within hours and were very helpful in explaining the claim process and my options. Complete Restoration immediately began working on the issue. Checks were mailed very quickly. Overall, Bear River made a bad experience much better. I recommend!

As the person who's car was run into by another driver, I was nervous upon learning that I'd have to deal with someone other than my insurance company. Bear River Insurance has been an absolute delight to work with! All of my questions & concerns were always answered well & promptly.

Would have been a 5, but your prices have raised significantly in the past 2 years. Used to be a great value, but are now I’ve found some companies that area around 25% less expensive for the same coverage. Customer service has gone downhill as well. Don’t even try to contact the company. They’ll send you to an agent, and they don’t even care if you decide to leave. Been with them for around 20 years, and they didn’t seem to care that I was unhappy.

We have Bear River for home and auto. Every claim we have had, they have taken care of quickly and promptly. We have been given top dollar for two totaled cars. They make the claim process easy and seamless. Whenever I get quotes from other companies, Bear River is always the least expensive.

Very good customer service. Friendly and attentive to your needs. I am not insured by them but would consider if the need was there. Very professional and handles claims very well. The whole process was fast and very kind to my family. Thank you bear river for what could have been a terrible experience to a very good experience. Job well done!

Bear River Mutual has always been fair with us for home and auto claims. I have and will continue to recommend them to family and friends. Thank you Bear River Mutual for a job well done.

Through GMI Insurance I have been a Bear River Mutual policy holder for many years now. I really appreciate how well they handled my claim when my garage caught fire last summer. It has taken some time due to other insurance to get things fixed up, but they have done a great job. I hope to never need this service again, but, if I do, I know that we have the best coverage.

I've had a handful of insurance companies throughout the years and they have simply been the best one.

This is the best priced and most helpful insurance agency. Moved from TX and didn’t think the rates were real, neither did my State Farm agent back in TX! Awesome service and rates combined.

Wind damage to 20 year old siding. Bear River sent their own contractor that had the vinyl siding sent to a lab. The vinyl is discontinued and unable to be matched. Bear River is only willing to replace 1 side with a a different texture and color of siding. This is going to devalue the home and isn’t uniform! If the point of insurance is to bring your house back to the state it was before it was damaged, they are doing a terrible job!!! buyer beware! Bad product.

I have always been a huge fan of Bear River Mutual. Great rates, extraordinary service and exceptional coverage. And now I am a new fan of the claims process. My son was in an accident recently and I had an incredible customer experience with Bear River. Everyone from my agent Judd Naylor, to the corporate intake rep, Cecilia, from the Customer Care Team, to Lori my wonderful claims adjuster, and the friendly, kind staff manning the front desk. I honestly felt like their number one concern was for the well-being of my son and getting us back on the road... rather than the cost of the claim. I assumed the process would drag on for a couple weeks, but I was completely taken care of in less than a week. Done. Each team member made this process so incredibly painless for me. I absolutely love Bear River and will stay for as long as they'll have me.

I’ve worked with Bear river mutual insurance and Arnie Cardon for over 30 years. He has always been top notch in making sure I have the best insurance and best rate possible for my families needs. NO ONE!!! has never been able to compare with the outstanding rates and coverage that bear river provides me and I mean no one! I recently shopped around just to Test that theory again and there are a few that came within a few dollars but they wanted me to make a lot of concessions too. Such as safe driver apps on my phone so or they could monitor my driving habits etc. I will always Be a bear river mutual customer!

This company does everything they can to get money out of you. They won’t work with you on any problem you have.

Excellent Customer Service and wonderful people from the day I signed up. Excellent and Fast help and service in taking care of my car after getting into an accident. Bear River Mutual Insurance YOU ROCK!

Bear River has been super helpful every single time I've had a car issue that needed to be taken care of! They have arranged for a tow company to get my car across town a few times, and have made sure everything was taken care of, including once on Christmas Eve! :P

We had the best experience with Bear River Mutual! We would highly recommend them! We had our car stolen (at my daughter's wedding reception...if you can believe it) and lost a trunk full of our stuff. It was a terrible experience. Our car was ultimately totaled and we lost all of our belongings in the trunk. Bear River was so fair with us and helped us understand the entire process--making sure we were covered fairly. I loved the people I worked with.

Making a claim through Bear River Mutual was SUCH a smooth process. Each person I talked to was professional and quick. I didn't have to deal with any long holds either. So glad I switched to Bear River.

Very knowledgeable and very quick to respond to my needs. I highly recommend Bear River for both auto and home insurance. Based on my experiences with claims I've had, they are fair, quick, and considerate. I've never been let down by this company. Their service is superior as well.

I have had occasion to interact with Bear River on various item s over the years. Their staff has always been very helpful and efficient. The few claims I have had, though minor, were handled perfectly. This company i would recommend to anyone who wants a great company that treats you fairly and with respect.

I am not a Bear River Mutual customer, but my vehicle was hit by someone who has their insurance. Brian Milne handled the claim and he was very fast, professional, and courteous. They provided all the information I needed, provided a rental car for longer than they were contractually obligated, and sent me to an auto body place that also was fast, courteous, and professional. I felt like they took care of me very well, which was impressive since I don't carry their insurance.

I have insured my vehicles with this company for two and a half years. When I had a car accident I was eventually led to work with claim adjuster Brian Milne. I highly suggest you request him if you need compensation for your vehicle.

Our daughter was involved in a fatal auto accident and Bear River was great. They were very kind and compassionate through the whole process. They paid out on the claim very quickly and were very easy to work with. Our entire family has had Bear River Insurance for years and it has always been a good experience.

We have been with Bear River for over 10 years and have had a pleasant experience working with them. We have made 2 claims with Bear River and the process has been so easy, it definitely helps to have a local company covering your assets. I would definitely recommend them to anyone looking for a quality insurance company.

We had a small home owners claim due to some water and mold damage in one of our downstairs bedrooms. Bear River was very responsive and professional throughout the entire claims process. They fixed the damage and they were very easy to work with. I am happy to have Bear River insuring both my home and auto coverage.

I have been with Bear River for years and have always felt that I’ve been taken care of. Recently was in an auto accident and had never been through the process of what to do with the aftermath. They made it so unbelievably quick and easy. All I did was call to file a claim and they have done the rest. From scheduling a rental car to following up on the accident the service has been top notch. Would recommend Bear River to anyone!

Bear River has been great to work with. I have referred several people to them and everyone tells me how satisfied with their promptness. I’ve had to file a claim with them and use roadside assistance and they were honest and forthright in both instances. I now use Bear river for my home insurance as well and am going to continue to use them anytime I can. Thanks Bear River Mutual!

I've had Bear River Insurance for about 10 years since we purchased our first home. We've bundled and used them for home and car and have never had to make a claim. We did one chipped windshield repair and that was a little bit of a pain but it did get covered at no cost to us. I called Dangerfield Insurance (the agency we've worked with the last 10 yrs) back in September 2020 to see if they did course of construction insurance as we were going to be building soon. They said they did and we got it all priced out. I called two separate times trying to lock it down. The last time I talked to Bob around beginning-mid October he told me to give his information to our bank lenders and have them contact him. We gave our lender his information at the time of closing which was mid- October because they wanted proof of insurance and that was that. We didn't actually start framing until November the 19th. I called Bob Monday, Nov. 30 to make sure we were covered because I hadn't heard a word. I called and he said nothing was finalized and that he had a open quote or whatever it was called so I asked, "what do we need to do to get insured" and again he told me to give our lenders his info and have them contact him. We did and a day later I believe Bob called me back and said he hadn't heard anything. So I said can we just pay the premium or what do we need to do to get covered but he said he had to talk to our lender so I said well do you want me to give you our lenders information and you contact them directly (something that should have happened from day 1). He took their contact info and contacted her and then while talking to her let her know that we can't be insured because we had already started construction. Bob contacted me a day later to let me know that the underwriter said they wouldn't insure us because we had started construction. Nothing to help fix the situation that was entirely not our fault just a sorry but we'd be happy to insure your house once its completed.

I had lost 9 - 50 year old trees from a wind storm that happened at my residence. I called Bear River Mutual to find out whether I had a claim or not. They said that I did have a claim and it was handled very promptly. I received a payment very quickly. Excellent service. Thank you. Norm

I have been with Bear River for over 31 years and they have always been the best in price,. best customer service. They are fabulous when I call in to make adjustments to my insurance.

We have been a member of the Bear River Mutual Insurance Company for many years now and have filed a couple of claims. The customer service personnel have been very friendly, helpful and responsive in an effort to expedite the first steps of our claims. The claims adjuster(s) (Denise) has provided appropriate answers to our questions in an effort to ease our apprehensiveness. The service providers they recommended reflect the same kind of friendly and professional services that helped us get our claim(s) resolved and done right the first time.

Bear River has always treated us fairly. I have been with them for over 17 years and have never had any problems or complaints. Dealing with claims has been a simple and pleasant experience. I recommend them to anyone who is trying to save money without forfeiting quality service.

I know Bear River is a good insurance company because they cover more than the typical insurance company. I know this through experience and talking with others. People were so impressed with how Bear River handled my last claim I had to make on my house. They did not give me the run around. Everything was timely.

Bear River is there for me when accidents happen, and they do unfortunately. Very happy and satisfied with the great people and team at Bear River Insurance in our Home and Auto coverage. We've had some "life happens" moments and I know they are there for me. They have worked with me in every step of the process and follow up to make sure everything is okay after they pay the claims. Thank you Bear River Insurance!

I paid the premium last year then got a notice of cancellation from Bear River Mutual. My payment had not been forwarded from the office to Bear River Mutual, no explanation, no notice. If I had not been alert I would not have had insurance. Not good customer service

I was just about to pay my first initial premium when I informed that because I was in a parking lot fender bender 3 years ago where the insurance company said fault could not be determined I no longer qualify for your company? Even with no records of accidents or tickets in more than 10 years of driving. I'll gladly take my by business elsewhere.

I wouldn't recommend this company. Not only do they charge more for coverage, but if you get into an accident, the claim adjuster is likely to ghost you and not return your calls. And their roadside assistance is a joke - whoever they contract with can easily go AWOL and leave you waiting for hours. It happened to me, it can happen to you.

I had to file a claim due to a leaking roof that was caused by poor construction before I bought the house. I contacted Bear River Mutual and they sent someone out to assess the situation. I was responsible for the cost of repairing the roof, but fortunately my insurance covered the cost of the interior damage. Bear River was excellent to work with through the process. Utah Disaster Kleenup did the restorative work and they repeatedly told me how lucky I was to have Bear River Mutual as my insurance company because they truly care about their customers. At one point they had us pick out new floors and the allowed amount was no where near enough to get a similar engineered hardwood flooring. With the help of Chad at UDK, we were able to dispute the cost and Bear River adjusted the price for our flooring. I hope I never have to make a claim again, but I know if I do I have an excellent insurance company, which brings me piece of mind.

Great company to do business with. I was involved in a minor accident with the other party at fault. The other driver was insured by Bear River Mutual. When I contacted Bear River Mutual, they were very helpful in resolving the claim and making payment promptly. Great customer service!

Been a Bear River customer for a few years, had our first fender bender ever and the experience with Bear River was AWESOME! Communication about the policy, procedures of who was doing what, what to do with the vehicle etc. Representative Jennifer, was so wonderful to work with. Appraiser was fast to respond and very efficient. For a sad situation, it was a good experience for my daughter to learn to deal with an insurance company. I hope we never have another fender bender but if so, working with Bear River was a great experience.

Great service.! The claim filling process is Quick. Got my car fixed in no time. Highly recommended!

Bear River Mutual and their rep "Eric Young" handled my claim as quick as possible and coordinated the repair in extremely professional way. It shows how Bear River is great insurance company. I really recommend it

I was hit by a BRMI policyholder in January. My car was totalled and I was terrified having never been in an accident before. They took excellent care of me and once I get a car again, I may get my insurance through them too. :)

I’m very impressed with Bear River Mutual insurance. I feel like they have a great price for the wonderful services they offer and they have kind knowledgeable staff.