Bank of America (with Drive-thru services) E Osceola Pkwy, Kissimmee

Horrible customer service, they only have one teller working inside taking care of customer, and the same teller working in the drive through. I been waiting here for 10 minutes and he said to me & I quote, “It will be a while because I am taking care of 5 customers inside!” I did not go in the bank because I’m high risk with Covid. Please have more people working or I will take my business else where. Thank you, Migdalia Medina

Is my second time trying to opening a bank account with Bank of America and with no success because it's always a thing, today was because of my venezuelan passport. Tell your employees that for Venezuelans once our passports are expired from 2019 (for example) we have 5 years more of validity by presidential decree so our passports are still VALID in all of the US. I was asked if I had a prorroga which I don't and the person who attended my husband and I for our joint account didn't know how to handle our case. This situation is absolutely discriminatory for me and my venezuelan countrymen.

i’ve called like 7 TIMES and it’s basically saying everyone is currently busy how ??! if it literally just opened !!

Been there a couple of times. Never had problems with the staff. It is better to make an appointment. If not, be ready to wait over one hour; or two. Need more tellers. I moved from Lakeland last year. Service there is much, much better than this one.

This is the worst bank I have ever been too. I have a business account with the bank and have had nothing but issues at this bank. Be ready to wait 30 minutes for everything you do at this bank. Not enough tellers to compensate for the amount of customers. The staff is rude and treats they're customers like they are lower then them. Dont come to this bank it's a nightmare.

There's a line 7 people deep and the lobby lady pulls this guy to be attended to infront of me even though I was waiting a while. The whole time he is on his cell which further delays the clerk. Sure you are very sorry! That's why it happened today again, right?

I drive trucks for a living and never had a problem pulling my money off my comdata card until I went to this Bank of America.First off the teller was giving me a hard time even tho he had my drivers license in front of him.Then he claimed the card reader couldn’t read my card.Wowwww never have Bank of America not been able to read my card😩So manager came over and also was no help.I really think I was stereotyped when I walked in the bank and I make over 200,000.00 a year.I will never go back to this bank EVER

They never ever answer the phone, they never have apts, they Close Very early and it's just a horrible bank over all.

Never answer the phone I probably called 20 times and nothing, then when I go there always one person at the window with a long line, but has someone outside in the waiting area asking people what they need, like he can take his self to the window so the line can go faster Poor customer service they need to learn that people have places to be and they can’t just take there sweet time

I noticed, even is busy there is not an unjustified delay. The bank was full , and I solved my problem in 30 min, feels fair. Amazing service! Not once or twice , every time I went there I was greet and helped immediately. The team is fabulous , nice and professional, Lucy is my favorite, Jeanelix ( sorry if I misspelled) also amazing. I used to hate to go to bank and wait ,but with this team it is a pleasure ! They have a great supervisor!