Bank of America (with Drive-thru ATM) TX, New Braunfels

I hardly ever go to the bank but this morning I went in and was helped by Juana and she was so pleasant and professional. I work in customer service so I’m always watching for how my service is everywhere I go. She was so thorough and helpful. I really appreciate the attention to my accounts and how my experience went today. Go see Juana!

What a joke! This particular location closes so early that my teenage child could never make it in time out of high school to pull money that her West Coast dad would send her. Constant issues with her ATM card. Then fast forward a year and a half, they won't negotiate a check drawn on their bank, they won't turn it into a cadhier's check, and they won't verify funds of said account. Seems as though they really don't want you to have access to your money. They make 100 excuses to keep YOUR MONEY in their "bank". Very questionable practices.

I have in the past dreaded having to actually go into the bank. Usually my experience has been terrible. Today going into the NB branch completely changed how I feel about Bank of America. The service I received there was phenomenal. They were eager to help and made it feel personable. I have incredibly high standards when it comes to what I expect in regards to customer service, and today’s visit completely surpassed what I initially expected. If I could give six stars I absolutely would. Quick easy and friendly.

No answer via phone. I've been trying repeatedly and it just rings. Had a problem with the ATM machine not giving me credit for my deposit and was given the incorrect information by an employee inside. When I asked the phone representative to transfer funds she indicated I only had one account, which is incorrect. What is going on at BOA. Worst service

Because of the pandemic going on I went to this location that was "closest" to my home to use their drive thru services. I waited literally almost an hour (which I get no one wants to get off) but once I got there the lady that attended me there didn't know what she was doing for the time that was wasted, said I couldn't make a payment on my partners loan because it's "cash" (I even had the statement with his info to hand over) I had NEVER had troubles with them I do them all the time, but she insisted me having a dual account...For a CASH payment??? I understand if she asked for my ID not even that. So I had to drive all the way to the other side of town to another location to end up getting OFF and having NO QUESTIONS ASKED for my transaction. So be careful before you waste your time.

Needing a cashier’s check and did not have my debit card, thought it was going to be a big headache. Just needed two forms of ID and Matt was very helpful on walking me through this process and making sure the cashier’s check info was accurate! Thank you Matt!

I set an appointment for a deaf friend whose account was hacked and her situation was difficult for her to fix alone due to communication barrier. Matt Swift attended us & was beyond helpful. He communicated for her through his direct line to customer service and was able to resolve the situation. I was very relieved that we had Matt help us. Thanks again Matt. 👍

Friendly staff and have been very helpful. Just wish they had drive thru teller service and not just multiple drove thru atms. When you are making commercial deposits, it would be easier not to have to get down and wait in line.

Incompetent people and terrible phone system. So unhappy. Don’t make the same mistake. Bank elsewhere.

Updating from 1 star to 3- Walked in today(4/16), parking lot was full, two tellers were open and no wait! The bank had a different feeling today, more welcoming! A drive thru with real people (or even teller assist again)and open until 6 would be 5 star!!! The local BOA definitely doesn’t have customer service as their priority. You’re lucky to have two tellers, the ATM assist is gone, the bank CLOSES AT 4! Most people don’t get off until 5 or 6. Go back to a down home bank with a drive thru and people actually wanting to help. If I need something I call the 800 number....