Bank of America (with Drive-thru ATM) US, Riverview

Great bank if you only want to deal with your accounts electronically. However, I needed to go inside the lobby due to ATM withdrawal limits. On this day, there is no one at the teller station and only one guy in the office with a customer. There are 5 other people in the lobby waiting for assistance. Apparently no one works here anymore other than this one guy. Props to the office guy to giving your customer full attention, but really, no one to service the people at the teller desk is ridiculous.

The branch manager/the woman who sits in the office to the right as soon as you walk in is a total B word. I have been with Bank of America for 11 years any other branch I go to they are always helpful I’ve been dealing with the situation on my account now going on a month. I’ve come to this branch at least twice regarding this matter and every time she’s always telling me what she cannot do. When I go to the other branches they always help with no problem. If you read the reviews on this branch you will see that this woman gets MULTIPLE complaints. Bank of America corporate why don’t you guys just fire her already?

I had a very beautiful experience at the bank of America on Big Bend Rd.The staff and the management are very professional and also helpful and pleasant. It is a pleasure to go into a bank which the people are so pleasant it makes you feel good as well as giving you a professional an excellent customer service. The Manager Leeann is very kind and pleasant And professional. I give the bank a five star rating because of all of the good things they do for the community and for the customers. The place of beautiful people.

The woman at the front is rude and unprofessional. Most unhelpful. I wanted to open an account and all she would do is tell me to go cash my check at Walmart.

If you have a business account take it somewhere else. BOA used to be a great bank but my oh my how times have changed. The lady in charge is loud and extremely rude. Remember customer service is EVERTHING and this branch has NONE.....

I’ve been to this branch multiple times. The last 3 times I’ve interacted with the manager are just disappointing. She is condescending, arrogant and speaks down to people. If she looked up my accounts she would see that I could clearly give her the advise on the world of financials. Takes a lot for me to stop what I’m doing to write a review. BOA google review department… I suggest you reach out and get to the Bottom of her rude behavior. I decided to close my account today and transfer my money somewhere else. I feel bad for the older gentleman behind me, I almost spoke up. I should have! , Ma’am, be great full BOA employees you, if you were the face of my company I wouldn’t have money to transfer anywhere!

This branch is fantastic! I love how welcomed they make you feel and how attentive everyone is. I love that I can go in and someone speaks Spanish to help. The manager is very helpful.

Literally the worst bank experience. I walk up to the door as a customer was exiting and they immediate slam and lock the door. They didn’t say oh sorry we are closing nothing. I was in the bank earlier in the day and asked for a wire transfer. The man was literally standing there and when I asked for his help he said he was in the middle of doing something and couldn’t help for 30mins. He was standing there doing nothing!!!!! I will not be back!

There is no need for this branch to be open. They can't help with much at all. It should have just remain closed. Pointless to even have staff if I have to do everything by atm. Really!!

LEEANN IS THE BEST. ALTHOUGH BANKING IS CHANGING AND I DONT NESSACARY LIKE IT SHE HELPED ME UNDERSAND TOOK TIME TO WALK ME THROUGH IT SO MANY CUSTOMERS WERE YELLING AT HER AND SHE JUST SMILED AND HELPED EVERYONE