ATG Credit LLC W Cortland St, Chicago

We moved soon after one of my medical appointments. I never received a bill and had no idea there was an outstanding balance for anything. I got a statement from ATG in the mail today, saying I owned one of the physicians a balance. There was a delay in me getting the letter, as ATG had an incorrect address for me in their system that seems to have come from the doctor. I called ATG to figure out what the charge was from and how it may have gone to collections without me knowing about the bill at all, and ATG was patient and helpful. It seems the doctor had mailed my bill to a nonexistent address due to a typo. I was disconnected during the call and ATG called me right back. There was almost no wait time in connecting and I did not have to use an electronic menu; I talked to a person right away. It seems weird to leave a good review for a collection agency, but everything was smooth and fast, and they were able to confirm that because it was handled so quickly it would not affect my credit score. I appreciate their timeliness in alerting me to the error with my bill and giving me a chance to remedy the situation before any adverse consequences occurred to me or my credit.

I reached out to ATG Credit LLC and used the chat function to speak with Holly Hernandez. Holly was truly amazing and was able to assist me with paying off my collection with only the funds I had available. Truly sweet & amazing!! Thank you for having a chat feature, it truly odes make it easy to clear these up.

Our life is upside-down right now and a bill got past us. I was able to just go to the website, chat online with Holly Hernandez, who was great, got the information I needed to pay the bill online and done. No phone call needed 🙂

I owed my credit Union a balance and I called my credit Union so I can get the balance and paid this balance they give this number to me from my credit union the customer service on this company to collet this amount money it's obnoxious she told me oh its been 4 years this balance you never paid. And I told her that why I called because I want to take care of this b alone but she so obnoxious . If you had a bad day don't to be nasty to your customer service. You just collect the debt the customer and I don't owed you anything I owed my credit Union just to past that to you.

VPerez was immediately helpful on our chat. Give me info on how to resolve a credit issue. Quick and concise!

So disappointed. I'm trying to apply for a mortgage and we have 4 accounts that were paid and its still showing negative and this was awhile back and I called the credit bureau and they indicated that the creditor can provide a letter to DELETE the account off my report since it was paid and I know a lot of people that have received that including our loan officer has been able to get that letter and the first person I spoke to today was very rude and refused to help, I asked to speak to a supervisor and she was even worse. I understand that they are debt collectors but showing good customer services and least trying to find out if you can help the client goes a long away. Once I told the supervisor she was being rude, she changed her tone but that's really unfortunately. They need training on how to respond and react with clients.

Craig P was very helpful in settling my debt payment in the online live chat

VPerez was super helpful she assisted me with negotiating my debt and payment options.

Account was paid off and ATG was extremely helpful with getting this reflected on my Experian credit report after Experian refused several times to acknowledge account paid off, even after documentation was submitted. ATG went out of their way over a few days to ensure Experian made the corrections. A special super thanks to H. Hernandez. Amazing.

Your customer service support rep Shawn was awesome. He handled a very delicate situation with expertise, compassion and kindness. I think he's amazing. You need to do whatever it takes to keep him around. Excellent customer service. 10 out of 10.

Chat process made the payment process really easy and VPerez responded very quickly

I like many others in the world made a mistake and left it unattended because I didn't care and felt it didn't need to be taken care of. I personally had over 15k in credit debt and compilated filing for Bankruptcy and take the easy way out as so many other do!!! I work in finance/sales at a reputable dealership and found myself being a hypocrite when I am explaining how financing and credit works yet I had so much unpaid credit accounts. Your company was more than accommodating to me and my needs to close this account and where SUPER friendly and not pushy as many many other debt collections agencies are and have been with me and millions of others... Thank you for your help!!

I chatted with Craig P today who helped me get my debt in collections paid off and answered all of my many questions. He was very patient and informative. This man deserves a raise! Thanks so much, Craig!

Craig P was super helpful on the chat answered all my questions and helped me make my payment that was also discounted with him still on chat he went step by step w me. I was really impressed by this debt collector I was knocking some credit debts out of my credit that I saw on credit karma. Had to call a couple to pay this one was the smoothest and had the most professional website the chat feature was smooth he was nice and helpful. thanks Craig!!!

When I found out my account was in collections, I was already dreading having to contact the agency. I found their website and was already pleasantly surprised to find a live chat option. I spoke with Craig P., who was very courteous and helpful! He answered all of my questions, and my issue was resolved, to my surprise, in the way I had wanted it to be! I wish all collections agencies were like this. Thanks so much!

When you hear “debt collector” you think of the people that are mean, harass you, dehumanize you, etc. I had an outstanding bill I somehow overlooked from 2017. My bad... 😬 and I wanted to pay this bill off! I went to the very easy to navigate ATG website and utilized the live chat feature. To my PLEASANT surprise, I worked with an awesome gentleman named Craig P. Craig did not make me feel bad, he genuinely cared, we even chatted for a bit! He was kind, patient, and very helpful. If you don’t want to speak to someone over the phone (or even if you do), pay your bill with/ask for Craig P. I would give him 100,000 stars if I could. Also, be kind when you speak to him. In such an ugly world, be good to one another. He’s doing a job just like any of us and he is very good at it. Craig, if you are reading this, thank you again and stay safe!

Craig P was awesome ! He answered all my questions and helped me feel more on ease. He was understandable and kind and professional. I have called in to talk to a customer representative and by far I would rather chat with Craig as he has better customer service . I was at work and it took me a min to answer and he was patient and understanding.

Craig P. was my support agent. I have to say it was a nice change from the normal collection agency. For one, he didn't pressure me or threaten me to get me to make a payment. Wish other companies were like this.

Fast and easy site to use. Paying off Debt has never been easier.

Moved shortly after my appointments but never received any mail on outstanding accounts. ATG support agent Craig P was amazing! He made sure my information was secure, located everything that I needed and was so helpful with providing me all the information to take care of it. Great company with great support. Thank you so much!

Talked with a VPerez via the websites chat function. She was very polite and easy to talk to regarding this matter. I thought I had resolved the issue with the provider but long story short, ATG Credit contacted me and let me know of past due bill. Very easy and nicely resolved within 15 minutes of contact.

Utilizing the chat service, I was connected to VPerez. She was able to quickly answer my questions and help solve my issue. Excellent resource! Grateful she made the experience easy and stress free.

3 years after my hospital stay people working for this agency started calling me telling me I have bill to pay. I have not received any letter with bill. I asked them several times to send me bill vis USPS and to email. They promised to do so. However they DID NOT. They even demanded my ssn via online chat. I have done research about phone numbers they called me from. None of the numbers is associated with any agency Everything looks shady. Very unprofessional people

HORRIBLE EXPERIENCE . I WAS REFEREED TO THIS COMPANY AND IT WAS A WAIST OF TIME FOR MY PHONE CALL. I ASK THE LADY IF SHE COULD HELP ME OUT WITH COLLECTING MONEY FROM THE CUSTOMER I USED AND SHE COULD NOT ANSWER ON MY QUESTION , BECAUSE SHE NEEDED ACCOUNT AND MY SOCIAL. THAN SHE TOLD ME I CALL WRONG NUMBER! WHAT A BUSINESS . !!!!!! THAT CANT TELL YOU IF THEY CAN HELP YOU OUT OR NOT . DISAPPOINTED

Had an inquiry into something that was posted on my credit report. They were very easy to work with and responded very quick to my emails to help resolve my issue.

The person I spoke with was very nice & professional. She answered any & all concerns that I had in a professional manner.

Craig P was very helpful and polite on their live chat assistance service

The incompetence of these people is astronomical. I provided them proof on three separate occasions that my account was not in collections via the from of written communications with client. First, I was told to email it to a "supervisor" who didn't bother to acknowledge that he received the email. Then I provided the proof via their chat line and was told that I had to have THEIR client call them, because apparently this company doesn't communicate with their client. Meanwhile, I was reported to a credit agency for non-payment on a debt that I did not owe. The company claimed multiple times that they had mailed me a letter and called me when they should have called their client and confirmed there was an actual debt. What an absolutely fraudulent company with zero respect for common sense.

I just want to thank VPerez from ATG Credit for making this process so easy. I have not had an issue with a credit collection agency for quite a long time, but I do remember it being quite stressful. It was much less stressful to deal with this on a chat rather than on the phone and it only took 5-7 minutes to resolve the issue. I highly recommend settling whatever credit issue you have on live chat with ATG.

I wish all collection agencies were like ATG Credit! Incredible response time, the chat option is AMAZING and VPerez, my agent, was incredibly helpful. I waited at most 5 seconds TOPS to be connected to her and she was able to answer all of my questions without problem or hesitation. Her kindness and patience with me was refreshing and lovely - 10/10 experience!

I would not give this place any stars but I have no choice. I received a letter from this company stating I had a very small balance from the hospital. I called the hospital, spoke to multiple departments and was told I did not have a balance. I attempted to call the company and no response for months. As I continued to call, the number was disconnected. I sent a certified letter with the payment and a separate letter to the the P.O Box on the letter. I then sent multiple emails from July 25th-September 3. So, from July to September, I called multiple times and sent emails with no response. Finally on 9/3, I spoke to several rude and aggressive representatives who did not desire to answer my questions when I presented the facts. I have to notifications from the post office that both letters that I sent via certified mail were signed. I have receipts for the cashier's checks an proof that they were cashed. Ms. Perez hung up and I was unable to reach her. Multiple agents did not have answers to my questions. I again called the hospital and was transferred to multiple departments. There was no account placed in collections for that amount. The billing departments were unable to help because I don't owe anything. I even spoke to management in the billing department and was told that I did not owe anything. The lying and professionalism is the problem here. Even if I did owe, why not answer my questions if you did nothing wrong? I kept calling to get a answer and finally was told that the account was no longer in their office. I am going to file a complaint with the Attorney General's Office and the BBB.

Craig P was fantastic, helpful and made the payoff process quick and easy!

Craig P was awesome. He helped me quickly and with such a great attitude. I got all my problems solved in less than ten minutes and I didn’t even have to make a phone call! The online chat is effortless! Thank you so much, Craig!

Paying through ATG was really simple. I liked the convenience of it. I was helped by Craig. Gave me the instructions and paid the outstanding balance all within 8 minutes. Wish all collectors was this easy. Thanks Craig

ATG Credit has always been extremely easy for me to work with. Today I utilized their online chat function and successfully paid off my account. They make it so easy and are extremely kind and helpful. Thank you Craig P for your assistance today you are definitely top notch!

Craig P. provided amazing customer service. I wanted to pay off an account and was unable to make the one time payment online and he helped me to figure out what the issue was. He took the necessary time and patience to get through the issues and even made all the changes I needed in order to get this taken care of. I truly appreciated this customer service experience.

I had a terrific experience with this company, particularly the online chat person. All of a sudden, they appeared on my credit report about a health care bill from last year that I wasn’t aware of. My husband and I thought we had paid everything, but this one slipped through that occurred a week before we all got hit with the pandemic. Thank you for finding out that I did pay the bill! Unfortunately, the health care provider couldn’t just check with us on the matter. They just want their money and with so many people being sick these days you would think they wouldn’t resort to these measures, but I remain positive through it all when you get good customer service in the end. Thank you ATG and Holly Hernandez!!!

Holly Hernandez helped me out. Quick and efficient. Thanks again!