Alliance Association Bank W Ray Rd, Chandler

I spoke to an Alliance Associate named Cecilia. I had a wonderful experience, that I would love to share. I was trying to set up auto pay, for payment of my association dues. Unfortunately, I am not very savvy, when it comes to computer use. Cecilia went the extra mile. She was extremely patient, understanding, helpful and compassionate about helping this senior citizen get through this process. In a time when much has been lost, regarding customer service, you can’t imagine how much I appreciate her help. Cecilia is a true Asset to your company. She’s a motivated individual that accomplished solving my problem from start to finish, without any excuse. She is a problem solver, with a “touch of class”. She’s the kind of person one feels good about, after speaking to her. If there’s an “employee of the year” award, this lady should win it. She fully knows how to represent your company, make a good impression, and solve your problem. Kudos to Cecilia for all she does.

The representative that assisted me with setting up a new monthly condo dues payment was very courteous and helpful. He made the job easy for a nearly 86-year-old dude :) For the record, his name is Shoumin Mahmud.

Mr Andrew Smith went above and beyond his scope of work and diligently answered and followed through all my questions and emails even when it my situation was related to a different department. Nice to know that there are still employees that truly care about excellency and great customer service. Keep up the good work.

Only bank I've had to use that charges transaction fees for using a checking account. I hate that I'm being forced to use there online portal but I don't have a choice.

Good luck trying to contact Customer Service. No one will respond to your email, and no one will answer the phone regardless of how long you wait. And no one will return your call if you leave a message. Pitiful. Update. I was called back by Andrew from the bank today. He could not have been nicer or more helpful. He apologized for the problems I had experienced before, and he stayed on the line with me to help me update our passwords and update our recurring payment schedule. He was polite and patient. He said that my previous review had been noted and sent to him, and I appreciate that fact that the company listened and responded. Thank you, Andrew!

Hi, I just finished signing up for autopay at Alliance Bank. I had a couple of issues but they were all handled professionally and promptly when I was working with Tawna. She was top notch and fast. We got everything corrected and squared away quickly. Thanks, I hope I get to work with Tawna again in the future.

We ran into a problem with a payment and called Alliance. Andrew responded, was very friendly and encouraging, gave us some direction on how we might amend the payment, made suggestions on what to look for, then waited on the phone, to be sure that the changes we made were incorporated into the payment and that the payment would go through in a timely manner. Excellent service, no hassles, extremely satisfied. Also, the system Alliance uses for us to pay condo fees is streamlined and easy to understand. Thank you

The first time I called alliance bank (days ago) the representative said she could not help me. I have been going through other channels ever since, trying to understand what was going wrong. But today when I talked to “Amber”, she went right to work and my problem was solved within minutes. I’m thrilled about getting a solution through Amber but disappointed that it took several attempts during this stressful time of not understanding why it couldn’t be done.

I have had a beastly time navigating your website to set up scheduled payments. I was fortunate to get connected to Julie, and she walked me through every step of the way, thoughtfully and efficiently. I truly appreciate her friendliness and competence. She did you proud.

CECELIA Representative for AAB was an excellent problem solver for both my husband and I when we could not figure out why our page was frozen not allowing field information to make payment. The kindness and patience of CECELIA was outstanding. She walked us through everything more than three times speaking with great understanding and reassuring us not to worry the problem will be worked out together. We had to dismiss ourselves momentarily and CECELIA called us back and patiently gave us effective advice to change computers. We walked through every step once more and our problem was solved. We truly appreciated her professionalism and knowledge. Thank you kindly CECELIA!!!!! PS. AAB Give this young lady and ungrade/raise etc. because you don't find employees like this anymore who know how to demonstrate patience and a calming disposition. Deborah & Dwight Fisher

I called to straighten out my Community Association (HOA) payment account and the young lady that helped me knew exactly how to walk me through fixing the problem that I could not see because I guess I was looking at it too long, but once she showed me what to do it was easy as pie. She was excellent at showing me online exactly what to do. I was also happy that now I get an email confirmation with a confirmation number which also shows up on my dashboard. It was a great experience. I wish I could remember her name, so I hope this credit goes to the person that handled me and my account.

Beth is THE BEST. Kind Cheerful Helpful Polite Knowledgeable Understanding. She helped me enroll after problems I encountered myself before talking to her. She stayed with me through the entire process and couldn't have been more Wonderful and Patient! She deserves a promotion bonus and a big Raise! This was the perfect experience on a new website I had never used before. Thank you Beth!!!

My call representative was very polite and helpful. She answered all of my questions very thoroughly and made sure to double check all of my account information. She made sure I understood and did not have any questions or concerns at the end of our call. I am very satisfied with the customer service and am comfortable calling them for any of my needs.

My Alliance contact today was Lina. She was extremely helpful for me to set us a reoccurring payment schedule for my HOA account. I give her six stars for the patients that she had with me thru this setup.

Yalanda Span, a true asset to the Alliance Association Bank team. Professional, most patience, precise in describing the steps in setting up an account. Kindness, willingness to listen to my experience from the instructions of our Towne Properties staff. Please acknowledge Yalanda for her excellent work. Don Daniel

Cecilia helped me with a payment problem today. She was very patient and so helpful. She waited on the phone until I was satisfied my records were correct and also checked everything on her end. She took the extra effort that a previous call to solve the same problem failed. Thank you Cecilia!

I was struggling with a website trying to arrange for a quarterly payment that I wanted to play automatically from my account. I am countered somewhat typical problems with passwords and user names and finally resorted to calling to telephone number alliance association bank provided. I reached a young lady on the other end whose name unfortunately I don’t remember who was the most thoughtful caring coach I have encountered in sometime. I think she should be canonized for her patience in dealing with me. I was treated like a member of the family which was greatly appreciated. I wish I had asked for her name so I could be more specific in my feedback. Thank you

As an employee of an Association Management Company I know how important a high quality bank must be to daily operations. Alliance Association Bank has always been a pleasure to work with, issue do come up but they are always quick to correct or help us straighten things out. Big shout out to Brandon Davis and Ken Schenter for being awesome at their jobs!

There’s only one word to describe Cecilia, Outstanding!

Had two thinks to accomplish, pay Decembers HOA and set up my monthly payments for 2020, and I was stressed as I could not resolve how my December payment did not get made. My call for help went to Connie, I am sure she heard my stress, but she was very patient. She remained calm and lead me, with clarity, through these two issues and out of my stress. I really appreciate an excellent customer service person like Connie. I thanked her multiple times, and she was very humble, saying, " it was rewarding talking to someone nice that appreciated her help." Connie, great customer service!!! THANKS!

I dealt with a customer service rep named Emily. She was extremely helpful to me and was very courteous in her demeanor. She is the type of person that I would hire in a "heartbeat".

I worked with Andrew Smith today who is a Payment Support Specialist and he patiently walked me through all the steps to set up my account-he was knowledgeable, friendly and made the process clear and easy-thanks Andrew!

Your Customer Service Person was extremely helpful and very patient in helping me get my account set up Her name is Connie and she should be nominated as Customer Service person of the year I had more frustrations getting an account set up with your web site. Kept logging me out every time I tried to make entries However Connie really worked to help me through this I would say your site should be looked over as it is not the easiest to navigate through. My suggestion either make it more user friendly or have an alternative to set it up by phone

I found dealing with the young lady at Corporate office very helpful, she was very patient and explained everything very clearly. She took the time to walk me thru the process I needed to do and made sure everything was working smoothly. She did a great job! That being said, reaching Corporate office was far more challenging as the 888 phone number I was given by my Florida HOA service provider did not work for me from my home in Ontario Canada. Arazona being in a different time zone delayed my contact with the bank even longer. At this time it was not an issue but I question why there is not a Florida contact number that can be more readily available. Thank you

Ruth Llamas was so pleasant, so nice and so helpful. I must tell you that she went well above and beyond normal customer service. When I explained my situation she quickly checked their web site, sent me the link and guided me through the processes step by step. I solved the issue right away. I thanked her very much and I wanted to congrats to Alliance Association Bank that you have a stellar employee!

I called your Help Line this morning and got to talking with Andrew about the difficulties I had been having get things setup for Auto Payment from my checking account using the Alliance system software. With Andrew's assistance and guidance switching between the various screens made the experience rather easy and much better understanding how the process worked. Andrew gets FIVE "Gold Stars" as well as TEN "Atta Boys" from me for his excellent coaching assistance. THANK YOU