Westlake Financial Services Wilshire Blvd, Los Angeles

Hello, I just want to share that I had a great customer service experience with a representative named Ebony. She was so patient and professional when I called customer service. I asked her to hold multiple times during our conversation because I was multitasking while talking with her and I really needed someone who would work with me and help me. I am truly so glad and happy with how she treated me. Thank you Ebony for your patience and awesome amazing service!! Also, I really appreciate the experience I have had with this company. They have truly worked with me! God bless you MIGHTILY Ebony and the company and I appreciate everything!

Worst Auto Loan Company I Have Ever dealt With. Fail on hard times in March spoke with Westlake weekly deferred 2 payments and wasn't able to make 1 payment. Finally In April I Was Able to Recover and Get a Big Contract to get the funds contacted Westlake to let them know I wanted to clear up account they asked me to call back next morning when the collection dept was open that same Night Towing company came a got Vehicle. Vehicle had My Personal Belongings in it. following day paid Westlake They Provided Whom They Contracted Called to retrieve Vehicle They Were Rude and Unprofessional told me I couldn't retrieve my vehicle for another 24 hours. Went To Retrieve My Vehicle Noticed They Ransacked My Belongings and Stole My Funds That Was in My Center Console. Contacted Sheriffs Dept Had It Fingerprinted And filed Theft Report. Contacted Westlake the agent understood and ensured me that they would help to fix this situation fairly and in a timely manner. Had To Replace All 4 Tires from where they drug my vehicle an extended range flat spots in tires. vehicle has factory air ride in which they also ruin pulling it instead of flat bed. replaced all 4 struts So Air ride would activate properly again as well as the hub assemblies after Parts and Labor Spent another $3281.07 on top what funds were stolen. Contacted Westlake Today 7/4/2022 Got Another Agent That Was Rude and Unprofessional and basically treated me like a dog told me after one agent already confirmed they hired the Company that stole My Belongings and funds that Westlake has nothing to do with anything because they didn't know if it was the company they hired and if I didn't make a payment with her today with the $5.00 Fee Today, they Would Put another Order Out and Make Me Pay the Whole Loan Balance I Was Like WOW!!!!!!!! Mind You Since April I have had to Make Repairs and Pay Lawyer Fees to Recover the Funds That I Already Had for The Loan Payoff and my customers materials until it was stolen. Worst Loan Company Ever in My Eye's They Prey on the Customers Behind the Phone and talk down to customers like we aren't worth 1 Penny !

Worst experience of my life dealing with refinancing my vehicle. Refusing to send a copy of title. On hold for ridiculous amounts of time. Request faxed and emailed,yet no one looks until you tell them they have it. Then on hold again. And don't come here saying call our complaint dept. I did and got put on hold. Unbelievable.

I have been making in time payments for a year now. Ran into a little trouble. Called a week in advance and made arrangements to make my payment in 1 week. They told that would be fine as that was within my grace period. Well the day came and they took my payment out on the day they were not supposed to. So now I am over drawn on my bank account. I called them and all they do is refund my payment which takes up to 5 business days. By that time I will have to make my payment. Why can't they just do as they say.

Westlake Financial is a complete sham. I financed a car through them also purchased an extended warranty and GAP Insurance also through Westlake. My car was totaled back on November 27, 2021. My primary insurer paid the total loss out within days. Now it’s March 12, 2022 and Westlake DENIED the Gap insurance claim stating that a warranty refund is will cover the remaining balance. Remind you this denial happened back in DECEMBER. They are still billing me the remaining balance which is total nonsense! First I found out from an attorney that GAP and warranty have no bearing on one another, that they unlawfully denied my GAP insurance claim. The process should have been that GAP paid their portion and whatever other entity was supposed to pay, refund or anything paid after that. Trying to communicate with them over the phone is a nightmare. I literally sat on the phone going around in circles with them for three whole work days trying to resolve it and their customer service associates are the worst of any company I’ve dealt with. They hang up on you, they lie about getting a supervisor and transferring you to the appropriate department. In summary I would give them zero stars. I would not recommend anyone to do business with this company at all; they literally deserve zero stars. I am in the process of suing them, that should speak volumes for you.

I got into a car accident and totaled my car.personal insurance payed out my note until I owed around 700$ i was still in the hospital during my due date so I didn’t make an immediate payment to my note. Regardless my pay out came the same month they sent the remaining note to collections. This means before even thirty days let alone sixty, they sent my remaining into their collections. I’ve never made a late payment until my accident. The associate I spoke to was incompetent claiming the company didn’t even have an email I could contact to get in writing how much I owed because the amount kept changing with $100s of difference and even stranger when I spoke to the supervisor, who was also extremely rude, of course, there was an email for the company. Even after communicating I’m still confused as to whether there is a pay to delete option for the company. Over something that could’ve easily been resolved in a single day because I honestly could’ve paid the amount and dodged the headache it is to deal with this company but I guess it was selfish of me to decide to take some time to go to the hospital instead… I can only hope they won’t effect my originally good credit so I can truly be rid of this bank and their loan. Alternatively just go through a REAL dealership and their REAL banks. (No emails. Are you kidding??)

We bought a car financed through Westlake and we called to pay off our car and the guy on the phone said it would not go through . So I made payment daily on the app to pay off the car only to find the day after I paid it off and should be sent our title it said we owe $.28 in interest of course you have to pay $10 minimum payments so now my account is over paid and still showing a balance several days later. Beyond frustrating Very frustrating to say the least.

DO NOT FINANCE THROUGH THIS COMPANY. I am in the process of getting a lawyer and escalating my issue to the Better Business Bureau. Car has been paid off for years now and still have not received the title. Their title department did not notify the state to release the lien on my vehicle. They claimed my title was sent. Lies because we have informed delivery for years now - military mail services. We waited and waited. So guess what? Now, we are back and forth with the state because the lien release letter Westlake sent was not enough. Customer service is a joke and lies about sending what we need. The worst financial organization I've ever done business with.

The worst customer service ever!!!! They lost a check back in January 2022 that was under my name and theirs, I sent for them to endorse and mail back to me, because it was a collision check from my insurance and I had to get my car fixed. Called numerous times and either the call dropped or nobody knew how to help me. My insurance voided that check and sent a new one. I mailed that new check to them. Now, when I tracked the new check it's says it has not been delivered yet(which at the moment is ok) but why did they take as a payment the old check they apparently "found" now without notifying me. I had put a note inside both check saying "this is not a payment, please endorse and mail back" included my phone number etc. So now they processed a voided check into my account and when I ask to speak to a supervisor they won't allow me to. They just say " my supervisor will make sure to mail you back that check" ( like the voided check? I don't need it, I need the new check sent back.) They couldn't tell me what check number they had processed either. So frustrating, it's May 2022 and my car is still sitting there with a big dent. Horrible service and so unhelpful.

I own a Corolla with Westlake. Have made all payment on time with automatic withdrawals from my account. Never a problem on my end. Always made arrangements to make my payment. Now they are charging fees for everything. For sure, this is the rudest collection customer service reps I’ve ever experience. Don't get a loan through Westlake if you want to drive home anytime soon.

If I could select 0 stars, I would. They have terrible customer service. I mean, the worst experience in customer service in history. West Lake owes me a refund of $694 since March. I have called hundreds of times to follow up on the status and each rep gives me a different answer. I have been getting the runaround via Live Chat online and via telephone. I have requested to speak to management multiple times and each time they pretend to get me over to the supervisor line they disconnect. I have been told my refund is being processed and told they know nothing about my refund and to contact the dealership who also knows nothing about it and are also unable to get an answer from West Lake. I have been led to the point of filing a lawsuit. The worst company with the worst customer service ever!!!!!!

The customer service department has as horrible soft skills. The supervisors are just as nasty as the representatives. I understand it’s not your money or credit that is being jeopardize. The verification process is redundant. Why would you start the call giving the customer the option to verify your phone number or Social Security Number, and once you have provided your phone number then you’re and for the full social. Why give the option if it’s not what you want. Why do I have to provide my social to every person on the phone when I provided at the start of the call. When you as the financial company receives a person’s account almost at the end of their lease how is it ok for you to increase their principal balance by almost $1000.

I have dealt with Westlake Financial for over 10 years and they are probably the most reliable institution when it comes to servicing their customers. Most importantly is they are easy to access and able to speak with a live representative at any short notice. They are always there and it shows how much they truly care!

If I could give this company a negative amount of stars, I would. I refinanced my car with another company so these people were paid off, but they failed to stop the auto pay. Even though my account online reads zero owed they still pulled the money out of my bank account. That's not even the bad part, the second person I spoke to about the issue was extremely rude and even accused me of lying to him just so I don't have to make a car payment. I then emailed the proof of the pay off and now I haven't herd back from them and get put on hold for long amounts of time when I call, to the point where I just hang up. I do not recommend this company for the simple fact that they have NO customer service skills.

Literally WORST place to ever finance a vehicle. Always different information given depending on who answers. Customer service reps just read a script. Supervisors are even worst. There was a glitch in their app and I overpaid. Indigo, a supervisor, was super helpful saying she’d fix it. When she realized she couldn’t I never got a call back and suddenly she was never available. She couldn’t even apologize for her giving incorrect info. I will never ever go back to Westlake. Go to ALLY instead !! Way better !!

August 2021... I called Westlake financial I paid them $4,500 + dollars. In other words I need my payments for a whole year. And also in the same month I paid additional $638. Brings my total payments up to $5200 so I laid back for about 5 months on my payments. From January the February I paid $500. They took 494 and put it betward my interest and only apply $6 to my principal. This company is a fraud I'm begging you all to stay away from them no matter how desperate you is to get a car. How can you charge someone interest like that after they faithfully paid you for a whole 12 months and your payments don't supposed to be do until September of 2022. I'm hurt and disappointed. This company is a fraud.

Worst customer service EVER. I will be happy to pay off my loan and be done with them. I will never do business with them in the future. I asked for an email response to some sensitive information that they entered incorrectly and I have to send documents again because they said they don't have any?????? How is that you have all my other info though? The manager told me she can not send me an email confirming the issue is resolved.

Westlake Financial Services should be the very last resort when looking for any kind of financing. Especially if you ever expect to need any sort of Customer Service. Not that any company feels compelled to offer quality service anymore, but Westlake seems to be setting a new low for customer runaround and lack of effort. Here's my experience thus far: Bought a vehicle from what turned out to be a very disreputable car "dealership" in New Jersey. Used Westlake for financing. The car immediately had issues and when I reported it to Westlake I was pleasantly surprised to discover that they had a Dealer Compliance Department. I was elated! The lady on the phone couldn't have been more positive and hopeful. Unfortunately, that was the last positive exchange I have had with anyone there via phone or email. After that, I never spoke to the same person twice. I picture their corporate headquarters being a rented warehouse space near Tijuana where about 100 Latino Americans answer phone calls and read their scripts to customers, never having an original thought or offering. Also, they never connect you to anyone that could possibly have more authority. After months of begging for help and repeatedly supplying them with evidence from photos to certified auto repair reports, they have zero advice and even less concern for their customer. I was contacted by Alicia Uvera in the "Fraud" Department who alleged to be of use but then simply vanished from any correspondence. Her emails included a man named Tracy Bergiman who appears to be the head of Compliance but he has yet to weigh in or be of any service. Yes, they are a typical institution with no conscience, interest or ability to serve actual people. I think I would just prefer some honesty at some point. They might as well not even employ humans to do anything. Why bother with the charade? Once you have signed the contract you become a battery in the Matrix. Based on their nightmarish and humiliating customer service alone, I would highly, highly, highly recommend steering clear of these Class A holes.

This company is the worst. They pretty much steal money from you when you make payments through your bank account, They accuse you of lying about the situation. My payments are more than 400.00. Apparently I made payments within a day of each other and this somehow seems valid to them. And to add insult to injury they make you wait to return your money. They treat you like a laughing matter before they give a unsatisfactory resolution. Companies and banks should be penalized for this . It seems as though they are desperate to take money for poor service. And they truly don't care when an error is made and it causes you a whole world of inconvenience. I will be doing as much as possible to severe any dealings with Westlake financial as soon as possible.

In my opinion, if I had a choice I would not have chosen to work with them but the car dealership chose them. It’s funny because the dealership was also garbage. Westlake is very unprofessional and they consistently lie and treat their customers like trash. I’ve been waiting over 2 months for a lien release. Every time I call they say that it should’ve been sent out yet I haven’t received anything. I get transferred and then get hung up on. They will make your life hell. Stay away from them. They are not helpful at all.

Completely and utterly disgusted with this sham of a company. They are part of Western funding who's just as bad. Customer service is so unprofessional and a dead end. Can't reach any other departments because they probably don't exist. Don't report accurate or current history to the credit bureau. My credit is worse thanks to them. I recommend no matter how bad you need a car loan stay away from this joke of a company. Edit to reply Well considering your answers are in my review I find it hilarious that your credit department claims that the FTC and cfpb are feeding me false information it's one lie after another with you guys. Now that my loan is satisfied and paid in full just so I don't have to deal with you now you say you're reporting to the credit bureau in April however once the debt is satisfied you have no legal right to report anything on my credit file. Hope your not dumb enough to ruin my credit further but wait you probably are. Good riddance and goodbye the worst experience ever was signing a 21% intrest loan with you. Now I have a5.24%loan and half the payment with a reputable bank.

I financed a Chevy through Westlake Financial. Made all my payments on time and they offered me a personal loan that I accepted. I signed the contract and got a email with a copy of my signed contract letting me know I was approved. But apparently all that doesn’t mean a thing to them because they are not honoring there own contract. Next stop for me is an attorney’s office Monday morning. Thanks for the headache Westlake financial!!!

Absolutely abysmal customer service. Trying to help my nephew with a payment and they can’t even process payments correctly on the phone. Kept saying it wouldn’t go through yet when I called the credit card company they said nothing tried to go through. Most of their reps have thick accents and hard to understand so makes me think their call center is overseas. Would definitely not recommend to is company for any financial work.

Do NOT use this company for ANYTHING!!! They are a SHAM! I have good credit and they pulled my credit twice! They told the dealer I was approved and the dealer delivered the car to me and I signed the paperwork. When I called to get my account number to get setup for my first payment, they said I wasn’t approved yet and needed to contact the dealer! The dealer then was put in a horrible spot having delivered the car to me from South Carolina to Maine and I had already paid a down payment! Westlake is unprofessional, rude and a joke of a finance company!!! Who gives a loan approval and then changes things after the vehicle is delivered? Who does that but a SHAM of a company!! RUN FAR AWAY FROM THIS COMPANY FAST AND DO NOT LOOK BACK!!

They effort it took to pay my bill was ridiculous. I sent up automatic payments 3 times and I still had to try to get someone to take my payment by phone which of course there was a convenience fee. There was nothing convenient about it. After 4 months of aggravation I refinanced with another company at a much lower rate and more helpful employees.

Worst company ever!!! If you want to be disrespected, hung up on, yelled at, constant transferred, placed on hold infinity, cheated with high principle and interest rates then this is the company for you. They are rude and provide horrible service. If you all back the others will be rude and hang up as well. This company rip off people only out for they’re money. I don’t know why banks and credit unions would even have such a relationship to where they would do business with and recommend their services. Trash company do trash things and I’m going to look elsewhere especially after experiencing terrible customer service for awhile its time for me to go. I will update later after I get the energy to call and speak to a supervisor about my issues.

Worst financial services ever!! We currently have an account with this company and let me tell you... NEVER AGAIN!! WOULD NOT RECOMMEND AT ALL!! I am trying to solve an issue and they cant help Ohhh but the moment my payment is due they harass you for it!! Never been late to make My payments never had an issue until now. They keep giving useless info and then apologizing and just saying sorry... WHAT A WASTE OF TIME!!

I am a new customer to Westlake Financial and so far I am absolutely not impressed with their business practices; just made my second first payment (no, that isn’t a typo). I have had to set up my new account with this financial company three times now. My first first payment was an automatic withdrawal that, according to their app, was processed on Feb 3. However, I never noticed anything go through my bank account. I finally give them a call today to find out why my already processed payment wasn’t going through my bank. Was informed by the customer service rep (I think her name was Amy) that my payment was 3 days past due - mind you, I contacted them because my automatic withdraw had not gone to my bank. At NO TIME in the last three days did they contact me about my account. Turns out one of the inept employees that I had “help” me set my new account had keyed in my banking information wrong, and now they were wanting me to pay a fee of $25 for insufficient funds (but my account had more than triple the amount in it to cover the vehicle payment). I adamantly refused to pay ANY fees because the error was a clerical mistake on their side not mine. I had to reset my entire account AGAIN, with new withdrawals starting next month and had to do an over-the-phone payment today to get my account back to current instead of past due. I have NEVER, IN MY LIFE, been late on a vehicle payment; EVER! And then the customer service rep told me I was going to have to pay an extra $5 as an extra processing fee because I used their over-the-phone system (I used the OtP system at her insistence, not my request - I refused to pay the extra service charge, and she waved it as a “courtesy”). From my perspective, this company needs to step up their idea of customer service! Not pleased, AT ALL! Also, and a little petty side but still worth sharing, the customer service rep kept calling me “ma’am” even after I corrected her twice - not because she couldn’t tell I was a man, but more so for her to be sassy and disrespectful when speaking to me. If this is how they operate on a regular bases, I will most DEFINITELY never use Westlake Financial again after this vehicle is paid off; GUARANTEED! From what I have experienced so far, I would highly encourage anyone to explore all other financial options before settling with Westlake Financial Services. Just my opinion thus far; I am hoping my future experiences are a little more favorable - I guess I’ll find out in March when my first second payment is scheduled to be processed through automatic withdrawal on the 13th. Stay blessed peeps!

Virgilio Villcana Called me one day after I paid my auto bill and this guy was the rudest person ever. He was talking to me like he wanted to fight. He just kept talking to me like he was my dad or my boss or somebody like police to me. And when I asked his name he didn’t want to tell me. Then he said he didn’t work for Westlake but the caller Id said Westlake and he mentioned first that he worked for Westlake and we were on a recorded line. Then he hung up in my face. I HAVE NEVER BEEN TALKED TO LIKE THAT BY ANYONE WHO WAS REPRESENTING ANY COMPANY, let alone a BANK?! I will just refinance my car, that was CRAZY.

They have the worst customer service I've ever dealt with. I asked to skip a month to get caught up with my other bills since Covid was so drawn out & though it was granted, they charged me an additional $30 AND now they're trying to charge me an additional $5.00 every month for using the app to pay my bill, which I've been doing since I've had this loan. I highly recommend you use Captial One, a credit union, or someone else because they are not good.

There were 2 reps I spoke with and I can't remember the 1st name and I hate that but today I spoke with Kim and she's the voice of professionalism mixed with kindness. EXTREMELY knowledgeable which is great when you don't have any on the subject yourself. Very open and honest and helpful. Couldn't have asked for better assistance. Thank you so much, YOU are what makes Westlake!

Would give 0 stars if I could. I had a name change a little over 3 years ago and have and account with WF for 4 years now. I have only had one late payment in all four years due to an emergency and somehow I have no credit score?! I was told it could be due to the name change so I have tried for 3 years now to change the name on my account to no avail. I have tried contacting the office numerous times through phone, email, and snail mail and my name has NEVER changed. The entire reason I bought a car was to produce a credit line and now the car is almost paid off and I still have no credit. Don’t bother with them unless you’re okay with no customer service.

I have a vehicle financed with Westlake. I have never had a problem with them until now. I called last month to get an extension on my loan. I was told I had to pay $50 and docu sign some papers. I paid the $50 and signed the documents. I kept getting calls stating my payment was past due. I would tell them about the extension. The reply was always the same, "It is pending" Today I received an email that my payment is seriously past due. Looked at my account. The $50 was put toward my payment. Extension NEVER went thru. I would not recommend this company to anyone.

Financed a 2007 Jeep Wrangler through Westlake. I was required to purchase a “lifetime warranty” with the vehicle, and it was supposedly for any engine-related issues. After 8 months, the engine of the Jeep has died. Both Westlake and the warranty company have refused to honor the warranty due to “lack of maintenance.” We provided records of an oil change for the vehicle, a battery replacement, electrical service, and a plethora of others related to the vehicle. All of the representatives we encountered in our phone calls have been dismissive and reluctant to provide any assistance. There is still a balance of $12,000 on a vehicle that no longer drives, and Westlake has done nothing to improve the situation. I also reached out via their customer service email to no avail. I strongly discourage all shoppers from using Westlake. If you are looking for alternative financing options, consider Exiter Finance. Never once did I experience any of these issues with them.

I have never experienced should bad service. Asking for a supervisor is like asking to talk to the president. you need to write a better “script” for you representative they always say different things. Asking for documentation was sent to the legal department even though I’m legally allowed to get copies of anything you have signed or is in t your contracts. Ridiculous:

Westlake customer service is horrible and the reps are not well trained. My car was recently picked up and it took for me to speak with over 10 people before they could tell me where my car was. Every rep I spoke with gave a different answer most of them said they don't see Myvehicle as being picked up. Others gave a phone number to where they assumed my vehicle was and it wasn't there. I have been trying to make payment since Friday so I can go and pick my car up but Noone knows anything. On Friday I was easily transferred to a supervisor but on today for some reason no supervisor is available. Very strange to me. Then the towing company said once I make payment I can get my car immediately but Westlake says no because it will take them two days to process my money even though I paid by debit card and my money was taken immediately out of my account. I understand I got myself into this situation with a late payment but when a customer is trying to take care of business immediately in a timely manner we should not be treated this way. Westlake should have a better way of handling situations like this. How do customer service reps not know information but other reps do know. I have had my payment since Friday the same say my car was taken and Noone gave me accurate info on where my car was until 5 days later and over 10 reps later. This is ridiculous.

They act like they care but they do pretty bad business. From the people they hire as customer service that barely speak english to there policies when discussing the loan. They are shady business. Made bigger payment then I was always supposed to they don't respect that. If I ever have to finance again, it will never be through them. It's a terrible experience and they deserve 0 stars. This is not the type of dealing I would expect from people in these times. But if they treat people bad, people can treat them bad too.

This is one of thee WORST financial companies EVER! This company is NOT professional at all. The communication is terrible. This company always "claim" that they don't received any paperwork. It's VERY DIFFICULT to communicate with the EXACT person/department that I need to. I can NEVER get a straight answer from anyone in the company. I EXTREMELY HATE, that I have to continue doing business with this company! I STRONGLY recommend to DO NOT do any business with this company. It's like doing business with the DEVIL! PLEASE, find another financial company! Thanks. P.S. look at the same robotic responses from the company. The 5 stars reviews are fake, from spam accounts. PLEASE HELP by reporting all the 5 star spam/fake accounts. Fake reviews should be illegal! Thanks.

Rachel M was simply amazing. Very sweet and personable. You do not get that type of treatment at most places. I was very pleased with the customer service that I received. This woman deserves a bonus!

I actually give the company 0 stars. The customer service is horrible and they say whatever they want to paying customers.I put 4000 down on the car and have always paid my payments on time. I was in a workers comp accident and have a messed up back that is still being problematic 3 months later. I called 45 days ahead of time to see about a deferal. I was told it was approved 3 seperate times only to get an email a few days later stating that it was not approved. 7 days before account was being reported I was told in order for my deferal to be approved I needed to pay $50. I said I don’t have it, that’s why I am/ have been asking for a deferral. They said okay and told me a manager will call me back. I have never heard from a manager, and they NEVER forward me to a manager. Not helpful at all. The reason for the denial is since I didn’t pay the 50 dollars they asked for once the account was overdue. So this company does not value their responsible customers. They have no leeway even during a medical emergency. On top of everything they are rude and condescending. They do not honor what is on their website and they are not there to help. Please do your research and invest your money in a company that appreciates your business. My lawyer will be involved going forward!!

absolutely worst company to finance through . made my payment on the phone with one of there agents and it even came out of my bank and posted . and it’s reflected in my account with westlake that the payment was made . and they are emailing saying my payment was returned . and then they proceeded to slam me with a major late fee not one late fee but 3. and my payments are made . absolutely ridiculous. i wish they would just come take the jeep away so i don’t have to deal with them anymrow . absolutely terrible .

By far the worst financing company I have ever experienced in my entire life. I would much rather ride the bus every single day then have a car and have to deal with this company. They do not care about their customers whatsoever. They are solely in this business for their own gain and they don’t care what they do to anybody else. They are not interested in helping anybody - especially after being in an accident - no matter how many times you call. Theyll even tell you that it’s your fault & not be willing to speak with insurance companies!!! Their customer service is TERRIBLE. Ooooh but they will constantly blow you up requesting that you pay them the money that you owe them. 🤗 WILL NEVER USE THEM AGAIN NOR WILL I EVER REFER ANYBODY TO THEM.

Westlake customer service has been top-notch. They really care about their consumers. I experienced some really nice phone representatives. I will most definitely recommend Westlake to friends and family.

This is the worst set of people. This people and their employees here are very arrogant and argumentative. I do not know where they are from especially Brandon Cruz and all the customer service staff. When you need a supervisor, there's no one available. What type of company is this? They need to get fired from this company, he is very arrogant. They overtalk to you and if you have a financial situation they attack you. I finance a vehicle from the dealership with them and now they are coming up with another document i did not even signed and was not aware of. How this work? When i thought i finished paying for my truck, I called for my title and then i found out I have another year worth of payment. Really???? ........LLoyd Bryan

I've been with Westlake for almost 5 years now and can say I plan to keep staying with them for alot longer. I got my first truck with them at 26% interest and I know it was on the high side but I stuck it out and they worked with me on weeks where I was late and after 4 years my truck was paid off. I went to trade my truck in and get a newer one with them and they dropped it to 13% witch for me and my credit situation is very good, they have always worked with me on payments and after few months they let you change your due date.

I financed my last car thru Westlake. Made all my payments on time. Car was totaled in an accident and got paid off entirely with some to spare. Went to buy another car and was sent to dealership by Westlake with approval. Made my down payment,signed all the paperwork,drove off the lot. A week later,i get a call saying they wont finance me. Got that straightened out,was told everything was fine. A week after that, i get another phone call,wont fìance me again! I will never deal with this company again. What a joke. What kind of company approves everything,lets you drive off the lot,then a week later retracts the approval/financing,clears everything once again,then does the exact same thing two weeks later? Definitely reporting them to BBB. This is ridiculous.

Never in my 11 vehicle purchasing history have I've ever heard of a lender allowing a vehicle to leave the lot and the loan not be approved yet. Customer interview? other bs? what kind of institution does that. what's gonna happen if for some stupid reason they "reject" my application? just say goodbye to my previous vehicle and 10k down payment? Please, for your own sake, DO NOT get a car loan from this company. Their CS reps also sound like debt collectors. I don't even owe them any money yet and they are hawking me down like i've missed a payment. If i could go back a week, i wouldnt of purchased this vehicle.

2 stars because Westlake Financial makes it easy to Finance a car however, with a very high interest rate. They charge a $5 fee everytime you make a payment with a debit card unless you schedule automatic payments. I don't recommend financing your car with them.

Single-handedly the absolute worst company I have ever had to deal with. Get ready to be extorted, receive endless amounts of problems that will never get resolved as well as waste countless hours on the phone waiting and atleast a dozen headaches and migraines. Every time I would actually get someone on the phone I would get a different answer to the same problem that I had been having. Sincerely Wish I could give less than zero stars but unfortunately that’s not possible. I don’t know how it’s physically possible for a company to be run this terribly. They have taken the first place by a long shot of worst company to do business with. I’d rather rip my own eyeball out than to ever deal with them again. Never in a million years would I give them my business again. Congratulations I hope you’re happy to have done such a god awful job.

i have had the absolute work at experience with them. i paid my car off 4 months ago and STILL am waiting for my title. i can’t even renew my registration at the DMV bc of this bank and their incompetence. i have documentation of over 31 phone calls trying to resolve this issue with them sending my title. which btw was promised to be released to me within 30 days of my final payment. it’s no been 4 going on 5 months. every time i call i get transferred from person to person. it’s to the point where i have decided to get an attorney since they don’t seem to take me seriously.

This company is the laughing stock of finance companies for auto dealers. They are liars and scumbags. Their reps constantly come to your store to beg for business. If you get on their bad side, they start threating you. They hold your funds. They don't honor contractual agreements. We stopped sending them deals because they wanted to stick us with additional fees after the fact. In spite of this, westlake decided to send us a repurchase letter on a contract that was literally funded by them 2 weeks ago, and their letter claimed that the title was 96 days past due. No dealer sends the title to the bank until funds are processed and we are paid. Do not do business with this bank as they are the laughing stock in the industry. There are many other banks that operate with better business practices.

Will never be doing business with Westlake after this loan is completed. Bought the additional GAP coverage and when I tried to use it— because my vehicle was totaled, they told me I was unable to use it. And after fighting back and forth on this topic I finally decided to cancel my GAP insurance and then they told me it was non-refundable. Worst experience I have ever had with any lender.

Absolutely fed up with this company. Its been a year since I've been able to log into the app. The website is just as broken, forcing me to sit on the phone to try to make my payments. The fees for paying your bill is ridiculous. I get locked out of my account routinely, while trying to make payments. This has to be on purpose, theres no way the app and website have been this broken, for over a year by accident. At this I'm so frustrated I'd rather walk the 15 miles to work.

I called customer service just to confirm my account status and Ruby if that’s even her name had the nastiest attitude for no absolute reason and all, I greeted her with kindness and wanted nothing more than paid through date and she basically screamed at me. Needless to say I will not be calling back unless my life depended on it ! Thanks to Florence for listening and trying to assist but some genuine concern wouldn’t hurt !!

Of I could give a 0 star I would. I had to update my payment information 4 different times before they started talking my payments out if the correct account. I have made payments from January thru April and the 2 additional payment I make to pay my car off they charge a late fee on. How can you charge a late fee in April of 22 (2nd and 3rd payment of the same month) for what I'm told I'd from September of 21??

Something is seriously wrong with this company, a lot of injustice, false promises, and stealing. Something needs to be done about it...when people unite, they can make their voice heard! My friend just had an awful experience. He reached his maturity date to finish paying off his car, he called spoke to someone who told him he'll get an extension as long as he continues making his monthly payments, well his car was repo today and apparently there's no record of this agreement. They supposedly record all their calls...sounds like the recorded calls are only used for convenience. This company will definitely get reported.

Terrible customer service, they just rush you and don’t solve any problems. When you call them, they tell you to email them. When you email them, they tell you to call them. Not to mention they take advantage of first time car buyers who don’t know anything about interest and rip them off. Avoid them at all costs. You can tell their customer service is terrible because they have the same auto reply to every negative review. Just like they have their auto replies for email so they don’t have to do any work.

Westlake doesn't have the customer service to actually talk to their customers they have 3rd party call if you are 1 day late on your payment. Also the 3rd party calls your phone multiple times a day after informing them when you will make a payment I had 5 calls in a span of 4 hours. I wish I never would have gotten the loan on my truck from Westlake

Wow, talk about taking advantage of the elderly?? My mom went in at 85 years old and they set her up with a loan for about half the value of her new car at 19.37%!! Moms in hospice and can’t talk on the phone. I am only trying to pay this off and they won’t give me the total. They want my card info to charge it but no total. Like I trust them….NOT!! 2nd supervisor now stated to send my POA in (gladly) but it takes up to 5 days to process. Unbelievable! It’s no wonder why this company is known as the bottom feeders of the industry. I’ll stop before I say something over the line…. POA sent…. Hoping for best case

This is company truly is a trip. I have had soany problems trying toake the payment on the website that I just placed it on my bill pay in my bank account. I sent the payment 16 days early ( I want to emphasize sent the payment). This month I see that they charged me an insufficient funds fee. The agent ( I forgot his name) had the audacity to try to explain the insufficient fund policy to me. I explained to him that the payment ( funds) were sent to there agency so how could they give me an insufficient funds fee.

The absolute worse financing company that I’ve ever dealt with! After my income changed my pay dates shifted Westlake refused to push my payment dates to the end of the month stating they only have payment dates from the 13th-16th. I’ve never had a company tell me such nonsense. It’s not that I’m not making my payments but need to shift My bills and they were completely unempathetic to my life change. Also, my department of motor vehicle sent a request for my title so that I can obtain tags for my vehicle and here it is a full week later and no title received. The representative that I spoke with stated that this process could take up to 20 days! On the opposition my husband’s finance company sent his title the exact same day that the DMV faxed over the request. I can’t wait to trade my vehicle because this company is the WORSE!!

Wish I would have read the reviews before the dealership sent me to this loan group. They are awful about answering phones! No way to contact them and get through. Then the " owner" responds with the same generic we are sorry about yours experience statement to each review. We got a loan recently ( last month) and have yet to receive information on how to set up payments. I'm about to contact the better business bureau because my credit is not taking a hit over their incompetence. Perhaps they should try hiring people who know how to work a phone.

Another lesson learned, I should've read the reviews before submitting my dealership info. Applied for dealer financing five months ago and still have not received a response. Requested executive call backs several times with no action from the company. SCAMMERS - BEWARE!!!

Westlake Financial Services is probably one of the worst financing companies in the U.S. Their % rates are ridiculously high and on top of that they charge the selling dealer extremely high (what they call)”lender fees” to make the deals happen(can be even more then $2K)so always double check your numbers before signing a deal because the dealer has no choice but to jack up the selling price to get his money (Better don’t sign at all) Customer service is only about receiving payments not actually help customers resolve any possible issues. You’ll talk to 20 people and still end up with no help. Their practices should be illegal. Stay away from their financing options ;) SCAM

Buyer beware!!! I used westlake financial to finance my Dodge Charger . Everything kinda went ok on getting the financing when purchasing my car . My loan was for the car ,gap insurance, and a 2yr / 10000 mile warranty to be paid back over 5 years with no pre payment penalty. The gap insurance was not financed all at once but would be paid for in the monthly payment. It stated that after 30 days that the gap insurance can not be canceled unless the loan was paid off earlie . I paid the loan off by refinancing it with a different loan company after 14 months .While looking over my documents i found that westlake had added the entire amount of the gap insurance for the entire duration of the loan (5yrs) even though I only used it for 14 months. Now they will not transfer me to a manager and refuse to return my money . I'm filing a complaint with the BBB TODAY . They are very shady and keep saying that a manager will call me back , but that has not happened in over a week .I have spent countless hours on the phone and have been transferred several times just to be (accidentally hung up on ). Customer service seems to be from overseas .

Westlake Financial is without a doubt the WORST banking service you can choose. I had them for about 2 years. They gave me trouble when I was deployed not allowing my wife to access my accounts (when I was told by other associates she could). Taking money from my accounts that I did NOT authorize. As well as staff being poorly trained overall. There was always difficulty with communication and problems were rarely fixed.

The MOST ILLEGALLY functioning company in the USA. Find any other auto place even a buy here pay here BEFORE Westlake. Do NOT believe ANYTHING ANY represenative says or ANY piece of paper you get in mail. I have recorded every crooked represenative talking and even talked about what they did wrong and we are currently trying to get a CLASSACTION with the lies and falsehoods they made. I made a double payment and they just applied it like they wanted and refuse to fix it. Eventhough I used my bank with labels stating how my money was to be used. Have proof! Record ALL calls. The customer service is a JOKE. Long waits and then told someone else has to handle it. Never EVER a fix or help.

Harvey Alvarado made my day today! He has been working with me for over a month trying to help me! He is amazing at customer service and I greatly appreciate him and he needs big appraisal for everything he has done. Thank you Harvey

I Select a star because I needs to comment, but this people even don’t send deserve one star, this is the most worst ever company I never been dealing before in my life!!! , this people’s have really bad Customer services skills including supervisor and everyone, and they not have type of resources or ability to find a solutions with customers has been cheated from a car dealers, they are so much disrespectful and they also no help anything at all credits even if you have the payments on time, this people’s are absolutely evils, I do not recommend to not body make any kind financial business with Westlake , those are multimillionaires companies needs to be remove out the economy and market 👎👎👎

Absolutely useless website/app I had to close my checking account after having suspicious activity, I thought I had updated my checking account info in the app but nope. Got an email a week after saying my payment was unable to process because they charged it to my closed checking account. When I signed into my Westlake account it wouldnt allow me to add a new payment method so I had to call and add my account info. Even Bridgecrest doesnt make things this complicated, nor is their app/website dated and clunky

I called today trying to make a payment, website says they close at 2:00 pm, but unfortunately that's not true department. They don't oblige for the hours they say they open on their website, so they say they leave at 2:00 p.m. but they're gone like at 12:00 p.m. I tried to keep my promise you make the payment but they don't give you the ability to do so they take it away if you fall behind, my advice don't refinance don't finance with them unless you want to deal with headaches like I'm doing right now, I called customer service department that was open for dealers, has to speak to your supervisor serval times and they just left on hold or would wind up hanging up on me. Nobody could help me or didn't want to help me, I kept getting the runaround very frustrating as was I could call on Sunday to make my payment and they would be open to take it but not true, all fabricated lies.

I financed a car loan from this bank and paid the car off. They keep saying we owe random amounts of 20 or 30 dollars because it takes time to post and they charge interest for those days. I paid the total payoff and I keep having to pay 20 to 30 and noone knows how to fix it in customer service. Horrible experience with this bank, avoid it at all cost. Not sure how this will end

This company financed me a super bad car. Here I am. 1 year and 4 months into a lawsuit with them. I wouldn’t recommend this place. You would have better chance going to cart Mart then this place

Terrible service department. Hold times are ridiculous. My wife is in the military, she has sent her orders in 3 times to get our interest rate dropped from 23% to 8%, which is required by federal law to do. Spike to a supervisor. The supervisor only cared about where the money was and not that they have lived up to thier promises. (Will note again, CUSTOMER SERVICE AND SUPERVISOR WAS EXTREMELY RUDE AND COULD CARE LESS ABOUT YOUR ISSUES). It says the company is in LA, CA. But I believe when you call your being transfered to a call center in India. FIND ANOTHER WAY TO FINANCE YOUR PROPERTY!!!!

These people here don't know how to do their job. I highly doubt that they should be allowed to yell and scream at those who aren't their customers, but have family that is. I received a call from them asking for a family member and instead if waiting for me to say yes or no, the representative yelled and asked all these questions about just to not let me answer and then hang up. It's very upsetting that they would not even allow me to talk to a supervisor. What are they trying to hide? If I could give them 0 stars I would.

Worst experience i have ever had with a company. I have been paying on time for almost two years. Have been trying to get an update on my title transfer because I moved from Pennsylvania to maryland. Noone at westlake can give me an answer. Marylands mva sent them a letter of request for the title almost a year ago and I need to re register my car this week or I can't drive it. I have been calling for months with no help. Why would someone pay a car they can't drive? I just don't know how to get an answer. If I don't by tomorrow the 31st of May I can't re register my car.

Ho estly so tired of this company. Constantly overcharging and will not give me my military rated interest like they are suppose to comply with. Honestly refinancing with a better company. They are so unprofessional. I asked to speak with a supervisor and t She was screaming at me because I told her it was unacceptable that I have been waiting 3 months for my payment to go down and sent my info in 3 separate times

They don't care if your whole house has COVID and will NOT work with you if that happens. I have proof and needed an extension and they said no sorry. Now I have to worry about them taking my only car and having COVID at the same time. Not a good company.

They tell you your pre qualified after running your credit. Then they tell you to choose a car, where you can see the payments and terms..then you go to the dealer and take required paper work. It’s that easy. Only to come back and say yeah so we were taking a closer look at your credit and blah blah you don’t qualify! Total waste of my time!!! Lies lies lies!!!!

The are giving me different dates on when they will send me my title. I spoke to two person before payoff my loan they said 3 weeks. After paying off the loan they are adding additional 20 days to the three weeks no one can give me an explanation on what change or why they wasn’t disclose before. In addition there calll keeps on dropping. Call so many time no answer from title department

Worst financial company ever. I paid off my car 2nd of May . Still haven’t received my title. First time they sent with wrong mailing address. Then after a month i called they told me we sent again . I supposed received already. They told me we sent yesterday. They play game . I ask tracking number they tell me we sent with regular mail .

I just wanted to say Yolanda is one of the nicest most comprehensive associate i talked to. I appreciate her help and great customer service. Really understanding and made my day alot better.

My vehicle was recently total loss. Westlake refused to cancel my service contract , and essentially stole $2800 of equity from my vehicle. It was been a fight to get my money which I still have not recuperated. I called and was treated with upmost disrespect by their customer service ( if you want to call it that ) I have been hung up on , and placed on hold only to have no one answer , and me hanging up because it was obvious they are being nefarious in their agenda. I will NEVER use this company again.

My car was seized on May 10 and I have been trying to get it back since. I have talked to every department almost every customer service rep and I’ve been going through supervisors nonstop. I’ve missed work I’ve missed school and now I have no income to even make my payments. Nobody has any answers nor have they attempted to get the car back. Do not finance with this company or you will regret it it has been a living hell and I cannot take it anymore. The most unprofessional company I’ve seen in my entire life. If this was a large bank my issue would’ve been solved within a week it is now going on a month and still no solution. Stay away!

Worst Lean holder to deal with. Slow to return calls, didn’t release a form for my truck to be released from the yard to get fixed months ago. My wreck was in October2021 we in February 21, 2022. There’s no way you can sit here and tell me it’s to much to type three words saying release this mans truck to get fixed. An I made payments on time. I feel like I have givin y’all $4,000 for nothing.

Worst company to have your back as a customer they only care about profit. I purchased a car from a dealer one week later check engine light comes on, take it back to the dealer they said they will fix it, does not happen after 2 attempts to have the issue resolved with the dealer I contacted Westlake hoping they would be on my side. To my surprise they did not their only concern is getting paid, I wouldn't advise someone dying to get a loan from them they don't respect the people that pay their bills

Not a good financing company and will rob you blind. It’s very sad when major corporations take advantage of working class people. Very heartless. Customer Service with this company is a joke no one can understand each other due to language barrier, I was also denied to talk to the correct dept only the CS REP who couldn’t help me!!!!

Westlake Financial is the most fraudulent loan company out there. Customer service is a joke even when you ask to a supervisor the supervisor gets on the phone and speaks to you like your their child, I have even had supervisor hang up on me, the next supervisor picked up the phone and immediately hung up on me. this all stems from Westlake not reporting to the credit bureaus that the loan my daughter received from them was paid off. I would never recommend anyone to do business with Westlake just such a unprofessional company.

Paid on time for 5 years at an outrageous interest rate that I agreed to knowing nothing about when I was a teenager. There was an issue with my very last payment that I was never informed of. The customer service people are disgustingly unhelpful and rude. I would never in a hundred years recommend this company to anyone. I’ll be reporting them in any way I can as well.

Worst costumer service ever. Will have you running around in circles trying to figure out what you need to know about your vehicle. Very unprofessional and if I knew what I do now I would highly recommend you not finance through these unprofessional people

Do not finance anything through this company. I bought a Toyota Tundra financed through Westlake in Jan 2018. In June of 18 I had a stroke and was off work for 4 months. I called and talked to customer rep and explained to them my medical situation. I was told that it was “OK” that they understood something’s happen in life. A few days later they repoed my truck. I borrowed money from family to get it back. Fast forward to today. I called to make monthly payment of $631. The automated line says my payment due is $1874. I get a customer rep who says it’s my final payment that my term is done and that’s the pay-off. I moved some money around and call automated line and make “final” payment. Get a confirmation #. Talk to customer rep who says I owe$2000+. And they will set it up on 4 payments. The supervisor says it was repo fees and that I requested an extension in 2018. They lie constantly not to mention their customer reps barely speak English.

Westlake does not care about their customers having problems with RH their automated service and their live reps can barely be understood. Would never recommend westlake to even my worst enemy. I wouldn't even buy from another dealer who offers westlake services.

I was with another financial service who switched me to theme, and try to register my account on the website or app is not allowed me to do it , and call and there send me a link twice nothing changes 3rd time u spoke with someone from them who created the account for me and give me the password I still can't not login on the account easily . Why all this stress to make payment? Remember everybody can't call to make payments for some raison.

Probably one of the worst banks ever!! A clerical error from the dealer has left my husband and I with a headache every month when we try to make our payment. We have sent the required documents to west lake since February and they still have not updated the information! And they want us to pay their “fee” to pay over the phone! Bums!!

Never use this so called company they will run your credit over and over they Ran my credit 3 time in a month. I think this a scam company I feel bad for people that get stuck with this company. Run when someone says we can finance you with westlake RUN

Worst customer service ever. I called this morning and the lady was so rude to me. I simply had 2 questions and she got an attitude with me. If you can avoid speaking with them, they are an alright company. I would never use them again.

I sent a check in to be endorse and paid for 1 day priority mail to get there. I also asked the customer service representatives several of them if I paid for priority 1 day usps back to me will they hinor it upon receiving the check, I was told yes. Well they recieved my check two days ago , I know since I had it set up so someone had to physically sign for it. My check is still not on the way back, I need this to fix my car. I have been unable to get ahold of anyone in office either I am very upset about this. I keep getting the run around. Someone should contact me back about this issue.

I used them to purchased my 2013 Mercedes E350 a year ago everything seemed well until my drive shaft went. I call the Company and was referred to Secure one who handles there warranty and immediately when I called to confirm if I was covered I was flat out told Secure one doesn't cover driveshaft replacement I never even gave my name or policy number. When I purchased the car the dealer they said great coverage. Thats until you have an issue. Im stuck but sending out a warning about the warranty coverage services .

Worse company ever. Their customer is very rude. After paying off my car they would not send me the title. When trying to talk to customer service they cut you off and don’t let you finish your sentences. Save yourself and don’t use this company.

The worst customer service experience ever. Juan @ title department doesn't know what to do when asked simple questions, such as release of lien. Terrible service, as a dealer, we are done with it.

Ive paid and given my information numerous times for them to continue calling after 8pm local time and to threaten my credit because the middle easterns they hire to collect my information and not actually enter my information to ruin my credit because of their incompetence... Now I have an open lawsuit... Good job Westlake Financial

Bad experience with them. I don’t choose them. The dealer where purchase a Subaru choose them. Very bad experience with them. I’m paying my bills and a little more but they say there is no payment going to principal. Very bad losing money with them

Paid vehicle off and was never sent a title. Emailed customer service about this issue only to be ignored. Calling tomorrow. Last thing I want to hear is they can't do anything about it. I want my title! You got your money now give me my title.

Adriana Mendoza was a very very pleasant agent when I called today.. she has made me feel better about my situation as she has helped me with the best options she could.

Not sure if westlake is in on the scam with the dealership but check your paperwork i was sold a car wth warranty dealership i guess redid paperwork without me changing contract and forged my signature westlake act like they cant do anything you cant talk to dealer compliance keep getting excuses

This place is a joke, I have been trying to get a payoff check to this place. Sent them a check, they couldn’t locate it. Have called them multiple times, my vehicle is deemed a total loss yet they still have the audacity to keep sending me emails about about payments for a loss vehicle!

This is the worst company to buy a car through. I should have read the reviews before I signed. The absolute worse customer service and they take average. Please do not, I repeat do not sign with these people. I wouldn’t have given them the one star, because they don’t deserve it.

Was very pleased for the rep (Antonieta) to move my payment date for a special reason. So happy with Westlake Financial. Thank you so much🙏

THE WORST, never finance with them! Rude and nonchalant ppl, quick to take your money but work ethics are poor!! Uselesssssss! Once you hear WESTLAKE financial, as your bank for lease, RUN!!!

I had a lemon law case where I had to return the car but I also had to continue paying them my car notes are either they could have came and told my car away or my credit rating would have went down they kept my interest rate stating that they're not a bank and they don't work like that they owed me over 1,000 $800 the only thing they're sending me out of what they really owe me out of my last five payments is just $813 they claim they mailed it on May 8th I still haven't received it yet the customers are rude their supervisors are non-skilled I can't get the home base number cuz whenever I ask for it they always tell me they don't have it sometimes when I call to speak to a supervisor they'll just hang up the phone in my face cuz they leave me on hold so long I suggest anybody looking for a car loan do not deal with Westlake financial they'll dip in your pockets more than you think and it will not return your money if you have any problems with the car and they're supposed to give you back all your money they'll tell you they don't give you back your interest rates cuz they are not a bank.

I love Westlake financial they are awesome but the thing about is I have no car with the money they took so now iam without a car and I want to know about the refinancing another car with them because now iam without a car and no transportation at all I understand they had to get paid but I need a vehicle I work hard and I need transportation

As long as you work with the right person they are helpful, I have had a few people that were rude and I I enjoy working with at all here but I either transfer to someone else or hang up and try again and get someone else, I got through to Mike and he was extremely helpful and I enjoyed working with him.

They hang up on you when you ask to cancel and be refunded for anything. I got in a wreck(others fault)and I’ve been trying for 3 weeks to get the $2300 service contract and the $395 GAP insurance fees refunded and they won’t. Aren’t they legally obligated to refund me if I want to cancel? Considering my insurance and the others insurance has told me they are, I think they may be embezzling money.

This place is a scam straight up I made my payment on the 11th it was due on the 7th got email confirmation of payment received and confirmation number then it wasn't withdrawal within 4 days after receiving so they called it a default on my loan and canceled it then were trying to take payments out of my bank account for the vehicle after the dealership got it back also lost all down payment money and the 2 payments I made bullshitttttt

If you have questions about your loan, you have to go through 4 different people just to get an answer. Not very reliable on getting responding to any type of communication when messages and emails were send. Trying to get the title for a truck that I had a loan through them and I’ve been on the phone for 45 minutes with no answer on where my title is. Very shady to me.

This company is a RIP OFF, do not buy from them. I had a problem with my ontime payments and when I talk to a Rep, they don't give you correct information and a Supervisor name Marcie has a smart mouth not understanding... DO NOT BUY FROM THIS CO.PANY PEASE GO TO A REAL CAR DEALERSHIP. Nissan, Toyota, Ford Chevrolet it will be worth your problems.😡😡😡🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

This company is major unprofessional and leaches off of their customers. I have been waiting for them to release the title for my car and I was told it is a 5 week process. Changing the title takes five minutes if you walk into the DMV. Understaffed has nothing to do with customers!

Most ignorant people. Can’t understand hardly anything they say. Harassed me and threatened to repo my truck over 4.71 extra interest charge that was added to my bill that i was unaware of. Called me over 15 times in one day over the $4

I have been trying to get ahold of the title department for 2 straight weeks have put in call back requests and everything every time I call nobody answers and I never get a call back. I need this handle now. This is by far the worst company I couldn't even get a supervisor on the phone to help me. Do not finance through this company

So, out of all companies that I have dealt with...this is the worse! They want copies of your social security card but do not secure your information at all while over the phone with you. I totally regret getting my car finance through them by my dealership company. Its a complete shaming company...

Tried calling to update payment info was told everything was fine and was charged 25 dollars for something I tried to prevent they need a better system with people that speak English one star!!!

In November 2021 my daughter was in a vehicle accident that has left her in a coma until December. She is unable to do anything on her own so I (Mom) have been helping her with her financial obligations. I have called Westlake Financial many many times, I have all of my daughters personal information and when she was able to sign a Power of Attorney I immediately emailed and faxed it to Westlake so I can get her account up to date. The customer service people answering the phone are the rudest people I have ever had to deal with. One named Girard hung up on me so many times...I lost count. I would try and call back thinking I would get someone who would actually let me finish a sentence but somehow this person was answering almost every time. I would ask to speak to a supervisor and they would not even transfer me. They will not acknowledge if they have received the Power of Attorney. If Mr. Hinckley actually knew how rude these service people were they would probably be fired. Maybe not who knows. Its been almost 2 months since my daughters accident, they call her phone repeatedly and when I answer and I tell them I'm her Mom, they hang up. I understand privacy law but at least let the person trying to explain what happened to finish their sentence. RUDEST CUSTOMER SERVICE !!

DO NOT do business with. Paid our car off in July 2021. Today, December 2021, still waiting on the title for the car. I have called 3 times in 5 months, and well still have not received. Was told it was sent, then told we'll send again, and then we'll send again. Today is 27 December 2021, no title. Next step is going to file a complaint with the Attorney General and Better Business Bureau. Emailed Bret Hankey already. Again, do not do business with.

I would like to post my Bad Experience couple hours ago, with the Collection "baby bummer " Employee.. he's was so rude!! But, I would like to speak with the owner or their supervisor about my situation..

DONT DO IT- RECONSIDER—This by far has been the worst experience that I have ever had a financial company. The employees are EXTREMELY rude and not knowledgeable, therefore they over talk you when they don’t understand how to explain the answer to your questions. I will definitely be contacting the BBB because at this point I don’t know what else to do to get any answers or results. Today January 16 I have had to call 6 times asked for a supervisor 4 times and hung up on each time. This is ridiculous

Customer service sucks! They basically harass you to make payments. Horrible interest rates! I cannot say one good thing about this finance company.

Please please please do not finance through Westlake! I did because my credit was in poor condition and had to cause I wasn’t left with many options. Westlake will not issue the title for the vehicle until 24 days after the vehicle is sold. Making it virtually impossible to sell the vehicle. If you are a day late, they will call you minimum 6 times a day. Customer service is the worst I have ever dealt with. I understand a lot of us are in a pinch and have limited options do to credit or whatever but Westlake will take advantage of you in any way they can instead of help you. Please look for another financial firm for your financing it will save you tons of time.

They literally charge you a $20 fee if you Pay manually when you have automatic payments.they’ll charge you right on time for your payment and turns out, few days later they’ll pop up with an “NSF” (NON SUFFICIENT FUND CHARGE?! Even though they already charged me for the month?? ) charge 💀THAY YOU HAVE to pay... Definitely going to be changing from this bank. SAVE YOURSELF THE TIME. And good luck if you’re not the main account holder (aka husband, dad, family member) because you need DAILY authorization to do anything for the account. Even if it’s YOUR CARD with YOUR NAME on the account in the FIRST PLACE

Today I had the pleasure of speaking with Adriana Mendoza. She was extremely helpful and a very good listener. I have been experiencing some difficulties in regards to my personal and financial life and she was a very nice and thoughtful person.

HORRIBLE COMPANY !! HORRIBLE CUSTOMER SERVICE !!! THEY DONT EVEN SPEAK ENGLISH AND THEY CANT HELP !!! THIS COMPANY JUST TAKES YOUR MONEY THEN EVEN IF YOUR CURRENT ON YOUR PAYMENTS THEY REPO YOUR CAR AND EXPECT YOU TO PAY ALL THE FEES FOR THEM !!! PLEASE DO NOT USE THIS COMPANY !!

I am purchasing a car from CAR NOW and Westlake Financial Services is financing the vehicle. My transmission went out within 2 months of me having it. I had my car towed to the dealership on Jan 5th. They did not report the claim until Jan 16th. I have been without a vehicle for over 2 weeks and every time I call WESTLAKE FINANCIAL SERVICES AND ASK FOR A SUPERVISOR OR SOMEONE WHO CAN HELP, THEY JUST REROUTE MY CALL BACK INTO THE QUEUE FOR A DIFFERENT REPRESENTATIVE OR THEY HANG UP IN MY FACE. NO ONE WILL CALL ME BACK AND I'M FED UP. I WILL GO PUBLIC IF I CAN'T REACH THE PPL WHO I PAY MY CARNOTE TO!!

I'm currently fighting this company to try and get my gap insurance payment back after CarMax purchased my vehicle. They own and sell they're own gap policies even tho they claim they don't. I spent five hours on the phone today trying to figure out why and how they committed insurance fraud. They paid themselves a fee after CarMax check cleared before my insurance policy paperwork had even been signed and returned. THEY ARE CROOKS DONT DO BUSINESS WITH THEM EVER!!!!!!!

Beware do not refinance your car with them. This place is a joke. Customer service sucks. They re quick to refinance you but when you have a issue or need to speak to a higher management they give you the run around. José arias....I've been waiting on a call n email about my cancelation and I can't even get a call back. I had to call from a diffrent phone number for you to answer. But yet you've still notvreturn the call you promised from you or your manager. Alma.... is very rude and unprofessional..... everyone that's answers give you the run arounds.... if this account goes on my crefitvrepirt I will be contacting the better business bureau n your states general attorney. This company is horrible....

If you want to be mislead and lied to deal with them. I will never do business with this company again. One more payment away from never talking with them again. They dont sensor your card info during a call in, because they are able to read it back to you. The agents are rude and the supervisor was nice but tired to brush pass my concern. I had to bring it back to her attention how I was treated by the agent . I understand people are all going through things, but not knowing how to take a credit card properly and interrupting customers isn't going to sharpen those skills. I am afraid they will steal my information at this point. That's what level of professionalism you're dealing with, with West Lake

I’ve had a few cars and this is the first time financing with Westlake. During the pandemic, I was forced to purchase a new car. I needed an extension at one time and was advised in order to get one.. there would be a $50 fee. What! How inconvenient for you to hurt even your customers even more, especially one that has never requested an extension beforehand. I’ve never experienced this! FYI for anyone just needing a break or is going through a rough patch. Not a good company to choose.

All in all my time and experience with Westlake financial services was good ! There were my first finance company and they have the patience and are willing to work with you so as long as you communicate with them. Very nice and professional customer service as well..I had to enjoy my last time with them cause of there workers name Christopher Escobar who really help me with my payments in the end. A man of his word and I’m very thankful to have met them and will definitely go back to them if allowed haha

Let me tell you about these people. I don't know how anybody else situation is I just understand my situation. 100% always nice never pushy and always willing to work with me. I appreciate it and look forward to doing more business with them in the future

This review would of been a 5 star due to everything from the beginning of the car loan was great until now. Customer service was great and all when they needed to take my money but once the loan was paid off I called to update my address so the title can be sent to the correct address the first person I spoke to said there was no problem what is the address so he could update it, unfortunately it was a new address so I did not remember it or could find it so I told him I'd call back to change it. He said that was fine I had to the 20th to change it before they sent the title. So I called back 2 mins later and E. GARCIA answered and she told me I couldn't change my address that I had to wait till they sent it and she continued to argue with me , over talking me, and giving me excuses. I asked to speak to a supervisor or who someone that could change my address and she denied it and hung up on me. The most rude and worst customer service I've had in a long time. If she is that lazy and unhelpful and does not know how to do her job then she does not need to be there. No customer service. I'm glad I recorded the call. So after she hung up on me I called back again and spoke to someone else and guess what I did? I was able to change my address. Ridiculousness. It shouldn't have to come to this to do a simple address change. I hope my title gets sent to my correct address. Well see....

NEVER DO BUSINESS WITH WESTLAKE FINANCIAL!!!!! I didn’t have my car for one month. My car was involved in an accident and was totaled out. I called to see if I should make the first payment and was told NO! Then the calls came saying I’m late on my payment. My accident was in July and my credit score is still dropping. Westlake never called to say what my balance was or the amount I owe, or the dates I should be making these payments. I called and kept getting transferred to other representatives and still now I have yet to hear anything about my payments. Westlake Financial is a FRAUD

They are nothing but fraud and liars. I paid off my truck and it included tax/title. Now they want me to go to the DMV and pay to get my title. Do not trust them. A normal financial company would mail you your title once your paid of your load. This isn't my 1st I purchase a vehicle.

Mario Peralta was one of the most helpful customer service representatives that I have ever spoken too with Westlake! He know exactly what was going on with my account and gave me the exact information that I need. Overall this company has been very understanding and helpful. They will give you extra time to make your payments and will help you as much as they can! 10/10 would definitely recommend.

the advent of the Internet, Mr. Hankey has swiftly incorporated technology into every aspect of the HIC companies. “This year, we will be introducing web access to virtually all of Westlake’s proprietary dealer software programs. The key to our success in the future will be processing critical information for our customers faster than the other guys.” The Chairman of Westlake Financial Services seems to be light years ahead of his staff which have been having a terrible time communicating between departments, utilizing the postal service and caring for their customers. They have lost 2 of my pay-off checks the last having a tracking number and signature apon delivery. If this problem is not resolved without me writing another check. I will be reporting to the BBB, Attorney General and hiring a lawyer because something tells me this problem is purposely created.

Horrible bank to Get a loan from. Really not happy with this bank. I hope they get audited or something. From the reviews it looks like I’m not the only unhappy customer. Definitely was a mistake in getting a loan from them…

So i am writing a review for a good customer service representative Her name is Rita Dominguez , i called mins before i had a bad experience with another rep and he didnt know what to say or do he sounded like a drunk . but i called again and got Rita who hjelp me get the job done , she told me everything i needed to hear. I appreciate for answering all my questions and helping me figure things out with my bills !!! Thanks Rita Girl !!!!!

I had such a positive experience with Westlake Financial they are on point with excellent customer service! I will use them again in the future and highly recommend them. Thank you Westlake!!

If I could not give them a Star I would not. I have had this company for over 1 year and I was so desperate to get rid of them so bad that I even sold my car just so I can get rid of Westlake. Every time I tell another bank that I am with Westlake they refuse to take over the loan from this company. It is a major trap. They do not report to the 3 bureaus that you are making your payments. Their customer service is straight trash. No one knows what they are talking about they all say something different every time. They are the worst to communicate about anything. I freaking hate this company so bad. I have worked with so many different kinds of companies but has to be by far the worst I have ever worked with.

WOULD NOT RECOMMEND … Is there a negative star option because they totally deserve it. Finished paying off my vehicle in March 21 it’s Dec 21 I’ve been calling almost monthly to get lien release and they had the nerve to tell me it was denied HOW when I’ve paid off my loan. No title in hand and it’s been 5 months! Beyond annoyed!

Chelsea is a wonderful customer service rep. Even though she had to have some tough words with me she did it very professionally and I think she is management material. Thank you

Worst bank to do business with. trying to make payments to my principal balance has been a nightmare. They do their best to make a profit on every payment I've made and apply it all to the interest. predatory lending bank!!! stay away.

Thankfully I never had to call into Customer Service much, however the one time I did call was a horrible experience. During the middle of the pandemic I had lost my job and had no way of making my payment on time. Mind you for 2 years straight my payment was on Autopay, never late, never had any late fees. I called in to ask if I qualified for a deferment to give me time to start up my new job and then make a payment. The rep I spoke to was rude and not willing to listen, all he would respond with was 'At this time you don't qualify for one, so when will you make your payment?' I kept asking... In two years I have never been late, what would qualify me for one? Rep would say 'That is not an option at this time! So make your payment.' It was super frustrating and I just had to end the call because it was going no where! Thankfully I got help from family members and I never fell behind on a payment. Today I sent in a payoff check to complete my loan, now reading sooooo many reviews saying how it's been months and they still haven't received their title has me super nervous for another nightmare! WISH ME LUCK!

Westlake is a great company. They have helped me out when I was struggling financially. And instead of trying to just repo they gave me options on what I could do. I just had a baby and work has been slow. But this company. Truly wants to help. I can’t be any more grateful by the chances they give.

Customer service is horrible. Supervisor Assistant/Team Lead, Aleanjeno Rangel ( he stated was his name and couldn’t provide a employee number ) was very unprofessional, yelling at me on the phone and refused to place his supervisor on the phone. I asked for a supervisor several times. He would play like he couldn’t hear me, then insulted my capabilities of paying my car note. I am very upset with the language and distancing of my request to talk to a professional superior. I would not recommend anyone to this company anything and I truly recommend that these company employees be trained on customer service and problem solving.

Kelly in customer service was extremely helpful very compassionate and very knowledgeable in getting my payments moved to a different due date to help me make my payments on time without paying a late fee.

Horrible company. The worst company you can finance a car from. I paid my car off September 18 and 5 months later I still have a Lien on my car as if I haven’t paid it off. I’m not able to get a copy of title at the DMV because of this and all they keep doing is sending me papers and letters but not taking the Lien off my car. HORRIBLE.

CAUTION::::::ABSOLUTELY WORST PLACE TO DO BUSINESS WITH!! They lost our insurance check that they were ONLY suppose to sign and send back, and told me they never got it when we set up tracking just to have proof when it was delivered, then they told me they aren't responsible for it that I'd have to call the insurance company to get another check issued when it vehicle was suppose to go into the garage today and couldn't due to their ignorance...there's NO english speaking people that work here so contacting them about ANYTHING is impossible! They talk over you, are extremely rude! Every single person is unprofessional and you will be on the phone with them for at least an HR. DO NOT DO BUSINESS WITH THESE PEOPLE, I WILL BE CHANGING COMPANIES 100%

I would give zero stars if I could this is the third time I have been hung up on separate phone calls by workers over the past month. we’re trying to get them to send papers to our gap insurance so that we can pay them off and they keep ignoring us and hanging up on us or we’re just on hold for hours.

I’ve been dealing with this company for 2yrs & am in the process of switching over to a MUCH LOWER APR WITH A NEW COMPANY!!!!! My balance has only budged barely to 2,000 with sometimes them only crediting my account with $122 of my $327 car payment!!!!!!!!! I can’t wait till I’m switched.

PLEASE READ ATTENTIVELY. After all my hesitations, I agreed take a loan with westlake. The process was ok, but the comedy started at my first payment time. I called them to pay for the first month, and the specialist over the phone has told me that I have no any loan to pay, explaining me that the system may have some errors. I asked him to withdraw the money from my card automatically. He said alright! ( just reminding you that all calls are recorded by them ) after a month, when I was abroad, the dealership where I bought the car called me and asked to bring the car back, because they need to repose it. They paid full for the car to westlake. I called Westlake to ask about problem, they said that I haven’t pay my first month, so they canceled the deal, but they can make everything back for better if I make 2 payments right now. I was lost and disappointed with the situation, so I paid the 2 months they asked. They told me that there will not be any problems with the car. After a week, the dealership sends me a statement with a request repo of my car. And I trusted to Westlake because all our conversation was recorded by them. I called Westlake and asked about those 2 months payments I made to keep the car, and reminded them of their statement that they won’t repo my car. Now I got a big problem with my credit history, I have no car, I lost a lot of money by irresponsible attitude of WESTLAKE. When I asked to play our conversation with me, because by the law they have play it in arguably moments. They denied to do that. They was holding me on a line 2 hr every time. And it happened 8 times. It is just a scam and shame. The managers try to run out the questions. They don’t answer the phones. I’ll sue the company.

Barely understand some of their employees. They need more English speaking people. Their website needs an upgrade. Don't give me an option to cancel a payment.Today i spoke to Jose customer service i could barely understand what he was saying.Have your employees take ENGLISH CLASSES FOR REAL!!! 😒 Really upsetting i had to keep repeating myself!!today Omg!! Never again will i ever get a loan from Westlake bank unprofessional customer service!!

Mandana was so helpful, I’ve never spoken with a representative that cared so much to help me out. I love this company and they will Continue to have my business. Thank you so much mandana ♥️. Cw

Stay away, predatory services at its finest. Didn't even gave break during covid times. Paid 18k on a car and 13k went on lates fee interest all that BS and whe asked for help they said they just told me to pay more. STAY AWAY!!!

You can never get through to their home office! Their customer service is so horrible that you get frustrated trying to communicate. They reroute their calls to the Phillipenes and charge you hidden fees that are not in your contract. They don’t even have a grace period. Your payment is due that day or you are charged what they call Perdium. I’m not even sure if these charges are legal. They make it impossible to pay off your vehicle.

David Romeros and Samuel Martinez (if those are their real names) are the worst. Samuel hung on me when I asked for a supervisor. David refused to transfer me as well. Claimed to be a supervisor and spoke in a very condescending voice, to an adult. Interrupting while a customer is talking. Consistently refusing to transfer. Giving customers a hard time when requesting a higher up. Claimed not to have my information yet disclosed the information when I called back, how did that magically happen? Ian Anderson (CEO/President) should listen to the recordings Or maybe Tracy Bergiman from Legal Brian Vice president where is the focus on customers? The reason is that apparently neither Jennifer Sosa (department manager) or Albert Delgado (department director) can really manage employees to speak to customers in a professional setting. Really thought you guys were doing better and improving, I see now it isn't.

So my mom couldn't pay my car payment without me having to call you guys be on hold it takes 30 minutes out of my life before my mom could give you guys money my mom was trying to pay my car payment and you guys gave her s*** and made me call you lol I would never use you ever again for anything just over that

I am a disabled combat vet my payment was due on the 15th of December I made half the payment on the 10th of December and the other half on the 17th. I was two days late with my payment and they reprocessed my car even after calling and being told two days would not be an issue. This company is by far the most difficult to work with. Ridiculous. As a single dad I have no vehicle to transport my kids they are heartless!

Ms./Mrs. Kelly, Was Amazing with taking care of my Payment arrangement very polite and understanding Love Her spirit and energy❤ 💕 Thaank you!! Miss Kelly Have a Beautiful Blessed daay😊🙃 .

Horrible company, horrible customer service. I 10/10 wouldn’t recommend. I sent a check for my payoff quote in full of a little over $21k. They lost the check. And here I am a month later still running around back and forth with them. I’ve provided an e-mail with image of check as proof to which they assured me it would be credited to my account as my bank confirmed it was deposited by them. And they’re still trying to give me the run around. Complete joke of a company. The supervisors are nothing short of circus clowns. They barely speak English and can’t even provide me with any correct information.

The absolute worst company I've ever worked with, they are not timley at all, they take advantage and the customer service is below the bar. Ive had such a terrible experience all the way around, and when I express my concerns they are never apt to help

Costumer service is never really any help in my case and just bad experience most every time I have to call. Got rid of that loan just to not deal with west lake anymore, I'm just tired of it, and now I somehow owe more money when the loan is payed off

Abdul and Raheem are great people come to them y’all missing out 😁😁😁

This company is the worst to get a car , they call every day if you a day behind on payment ,but if they are not doing there job the legal way they make excuses, the representetive are liars , they dont have proper training because one month they say something the next something else... ALSO BE AWARE IF YOUR CAR IS REPO AND YOU MANAGE TO GET IT BACK , THEY ACT LIKE THEY SOLD THE CAR AND REGISTER IT SOMEWHERE ELSE.. ASK FOR A PACKET THEY ARE SUPPOSED TO MAIL TO YOU WHEN YOU GET YOUR VECHILE BACK THEY DONT SEND IT ,,, THE CEO ,THE COMPANY OWNER NEEDS TO BE MORE LOYAL TO THE PERSONS WHO TRUST HIS COMPANY BUT THEY DONT . THE REPRESENTATIVE ONLY SAY " I WILL LET MY SUPERVISOR KNOW" BECAREFUL. FROM NOW ON WHO HAS A CAR WITH THIS COMPANY ADVISED " RECORD EVERY CALL THEY MAKE YOU RECORD IT "

I've had great experience with Westlake financial they've approved me twice. Great to work with. GOD BLESS EVERYONE THAT READS THIS!

donot use this financial blunder. they will take you off ach autopay at will after 9mons of payments on autopay take you off then say you were never on it & if you cant speak spanish you cant understand a word they say.forget the internet cant get my account reset I tried 3 different people to get it done.

This company is conducting fraudulent activities, they will deny the payments that you’ve made, provide no customer support; you will never get a chance to speak to a supervisor; they will say that they are transferring you to a supervisory representative and then send you right to the survey line, after that, it will disconnect the call. Any dealer that works with this company knows the negligence towards the customers that they service, DO NOT REQUEST FINANCIAL SERVICES FROM WESTLAKE FINANCIAL SERVICES. This company need to be put out of business!! Absolutely worst company on the planet in my opinion. PLEASE BEWARE AND DO NOT OPEN AN ACCOUNT WITH WESTLAKE FINANCIAL SERVICES!!! This company needs to be sued for the negligence towards the loans that they service. I will see to get a lawyer involved, this company is nothing but bad news and horrible business practices.

on 3/16/2022 I spoke with Mr. Alan over the phone to push back My Due Date for My monthly car payment , Alan was professional, pleasant & extremely helpful!

Hey people stop lying for them they ain’t nothing but a bunch of crooked people , I bought a 2013 ford explore , and I had to go through them cause of my bad credit, they are rude the one agent asked me what happened to my stimulus check told him none of his business, now I been making my monthly payments and I missed one payment and I double the next payment and I still owe them money, now I went and tried to trade it in for another truck the dealership told me that the truck wasn’t worth them taking it cause this company is a ripoff wow right, so I told them to come pick up the truck and they sold it and sent me the bill , like I said before I’ve paid it over twice, I paid more on the entrees payment than the truck was worth, now they sold the truck to someone else but it is still in my name DMV keep sending me the req to pay told them I don’t have that truck anymore but they keep sending me the bills now they want 14.00 dollars they suspend it don’t go with this company cause they are over charging people!!!! Now I have a dmv bill for $372 dollars and I asked them to send me the paperwork so I could show DMV I don’t own the truck anymore, if anyone knows what I’m going through please let me know if we could work together to stop these crooks I don’t know how to add my information here??

Do not waste your time with this company! Service reps are disrespectful! accents are way to dang strong sometimes to understand! Go to a different place— try a Credit Union!!

My experience with westlake is great. Westlake Financial services for us as dealership Means EIMOS CEREN who is my account representative. without him i wouldn't do business with westlake. He is making every deal we do smooth and easy. Thank you Eimos for the business!

I have a loan with them for over a year. Customer is trash and not willing to give you a decent rate. Basically they want to get the most out of you with high interest rates. Avoid at all cost unless last option.

Well I can leave a 5 star i didn't have no good credit and I had a good down payment. They went out the way to help me get into my first payment truck and 2014 f250 platinum. They trusted in me and gave me a chance with my low credit score I've always paid them on time and I've yet missed a payment. I don't have nothing negative to say about them. I myself credit companies that stick themselves out there on faith in a customer I really appreciate to the fullest. Its not many that would. It may be a high percentage that you may have to pay back but without them ill never have what I want. I would continue to use them in the future and they are highly recommended by me

I have an account here, Sadly.. There customer service is a big fat job and not to mention RUDE AS Hell. Can speak English and still get mad that they can't understand you.

Worst financial company in America and just don’t right disgusted disrespectfully and just not reliable, I would like to give don hanky a few words myself on his company and his workers the , they way they carry themselves it’s just down right deceiving, I wouldn’t recommend this financial company to anyone , I would go refinance with anyone else but them

I called Westlake to see if they can pause my payments until the police finds my car because I was carjacked at gunpoint there was no compassion they told me no they're not going to pause the payments for 30 days I have to continue to pay which I don't think is fair but after I get done my loan I will never finance with Westlake again

I appreciate Westlake Financial. Everyone said no and Westlake said Yes. I'm almost halfway done paying my vehicle off and will definitely use Westlake again. Thanks Westlake Financial.

I HAVE BEEN WAITING FOR MY REPAIRABLE CHECK THAT WESTLAKE IS SUPPOSED TO SIGN & ENDORSE IT TO ME! MY INSURANCE ALL STATE ALSO REACHED OUT AND I STILL HAVENT RECEIVED MY CHECK! WHEN I CALL THEY HAVE ME ON HOLD FOR HOURS AND HANG UP! WHAT ARE YALL DOING WITH MY CHECK IM TRYING TO FIX MY CAR!

I have had nothing but a bad experience with Westlake financial since I got my truck and when I call customer service it is a complete joke I get told different things every time I talk to someone and it seems like the customer representatives sometimes have no idea what they are talking about with that said I am very unhappy with this company

I had the worst experience with Westlake financial to get my car and then I get called saying that I need to get this gap issurance that it’s important and the guy lie to me I can cancel when ever I want and now they are say I can’t cancel so they lie to me and for all the people want to get a loan with this bank don’t because they are going to try to lie and they gave me a challenge to get my car too and I’m going share this so other people don’t get rip off like me with there fake gap issurance and teaching there workers to lie

Im set up for auto pay and not once but twice they declined my payment for insufficient funds yet i have like 3k in my account and then they hit me with the “next time your gonna have to do it manually “ for what so yall can charge me the 5 dollar processing fee this bank is garbage and ridiculous

I have emailed this company 6 times this month trying to get a copy of the Lien release. I have yet to receive it. The car has been paid off for over 2 years now. Legal action is next.

An absolute joke and scam. None of my payments have gone towards paying my truck off. 6mo of payments straight to interest. Will be taking legal action if possible

Been trying to pay my car payment we had a card to pay it in cash at 7 11 doesn't work any more they sent us two different bar codes to try at cvs and both didn't work either now after calling and getting no where they now tell us is to try money gram and if that don't work then I am aosd

Ive paid over $5000 in the last 4 months, with less than a $1000 hitting the principal.. i called customer service just to find out they do not have the option of your payment going to the principal first vs the interest. This is the absolute worst deal ever and i cant get out of it.. outside of filing for bankruptcy i hate this company

Many times I have called, get to a representative and they hang up the call. Haven’t yet to receive my title after it’s said to of been delivered.

Took a loan out of 4,000 they want 15,000+ in return,saying "accumulating interest" based on their math that they invented ,Based on our numbers which we came up with you have to pay us back 300% over what you borrowed...they are the definition of predatory loans....run as fast as you can from this company

Worst costumer service. If you want to buy a car don’t use this bank. I have 3 days with a situation and the supervisor it’s not capable of giving me a solution.

I was able to speak to Shaniyah this morning, literally the entire call took about 10 min, not bad. I was able to set up my auto pay and get into my online account fairly quick, for my new vehicle purchase, for my second vehicle loan with them. I even felt like it was too quick, just kidding. Happy to keep doing business with them.

First time working with them and so far i cant seem to understand anything they say. BIG language barrier. Very frustrating!

Terrible. If you plan to buy a car from someone that has a loan through this company, avoid if at all possible. If you are thinking about using them to finance a car loan, keep in mind they will make it much harder to sell your car than most banks if you still owe money on it. It is impossible to work with Westlake. They take an exceptionally long time to issue payoff notices and lien releases. They won't confirm for me as the buyer that the loan has been paid off. Over two weeks after providing the payoff, still no lien release. Their own customer facing public website says to contact them if "You paid off your vehicle more than 10 business days ago and have not received your title or lien release". This is exactly what their own website says. Their customer service says this isn't true! Only contact them and expect the lien release 10 days after the lein release was mailed! This company is just awful. Just terrible dealing with them. Their customer service is useless. I've never run into any of these problems before when I've purchased a used car in which the seller owes money on a loan. Stay clear. Would give zero stars if I could. I've contacted them since the response from the owner and I can tell you it doesn't get any better.

I do not recommend it, I was with them for 2 and a half years, the interest is super high and they do not care much about the client.

I got pre-approved by this company but never got my account number or any documentation but every time I try to call I keep going round and rounds in circles or goes I wish I could put zero Stars I feel like this is not a real company

In May 2018 I purchased a used car through Enterprise. When it came down to the paperwork to finance the car, the dealer told me I was qualified for a loan through Westlake Financial Services because I was told I had no credit score. Fast forward it was not until September 2018 that I finally realized that something was not right. My monthly payment is $424.20 and each month I would receive a email showing my next payment amount and the due date. What threw me off is that when I checked my monthly email, the payment amount does not match the payment amount in my account history (automated payment). Every time I looked at my bill for the next payment amount, the charges increase. So I called Westlake customer service and the person I spoke with explained to me that the reason for that is because of my payment due date and that I should increase my monthly payment. He emailed me my payment history. (Picture inserted below) I had to put an end to Westlake. I couldn't deal with them anymore. So that same day I found out I can refinance my car through my bank and so I did. With Westlake my APR was 22.99% but with my bank my APR is 9.75%. It didn't register in my head to go to my bank first. This was my first time financing a car. My advice: Finance with a Credit Union Bank (read the reviews 1st). They will help you lowered your APR. Also help you build credit and give your title of certificate.

Worst bank in the world not only did they gave me a high interested rate but i can't get nobody on the phone i been calling for weeks and no one answer i will look into getting a lawyer to handle this matter

I would like to thank you Ariel for being so kind and helpful during such a very difficult time in my life. You have made this process so painless and I am so grateful for your kind customer service. I really am so grateful for Westlake for giving me credit and helping me rebuild my credit. But I love it even more that they have great people like you working for them! Stay the sweet person that you are, they need more of you in the world of customer service.

If I could give no stars I would, DO NOT DO BUSINESS WITH WESTLAKE. I REPEAT DO NOT DO BUSINESS WITH THIS COMPANY.This is the worst financial institution I’ve ever been apart of, from my due date being incorrectly issued, to them refusing to fix it even after providing documents to them, then their leader N’Dgeaux Bolden doesn’t know the policy’s and procedures set forth by the company and is a terrible leader, completely ignored me and is now refusing to answer calls, and it goes From your other managers hanging up on you constantly, to them going to the extent of lying and saying they can’t reply to emails, when they have been.. to not getting any call backs from upper management at all, to waiting on hold for 10 mins for them to hang up and have you do a survey, so you know they hung up, and was not a disconnect, you get absolutely no contact, you can not get a straight answer from anyone at all. Seems like no one can help and all have different answers.

The absolute worst! I asked to speak to a manager and I’m still dealing with an employee. With covid still going on and had to stop working for two weeks no real help is happening! while other companies are willing to help, they are not! They are just greedy!

Had a auto loan through this company for a year. Never missed a payment and never really had to talk to customer service until i traded in and the dealership paid off my car. The day after purchasing a new vehicle a payment was pulled out of my bank account and a few days later the payoff was received. Was advised i would be reimbursed for the overpayment. They was overpaid and it shows in the account. Now all i am getting is a run around and no help or honest answer.

Worst customer service they tell you one thing you make the payment arrangements, give them your money and still say o sorry the agent was incorrect now you owe this amount. They are the worst company I have ever dealt with by far. And 25.00 a day for everyday it's not paid in full really if I could have made the full payment at that time I would have but to just keep charging people is insane. There is a global pandemic going or did you not know .

Recommend not using this company, luckily I just refinanced and it wasn't a easy process even though my loan officer did all the work. I had to call everyday to see if they received the check and come to find out they waited to the last day of payoff quote which I understand for interest reasons but the people working are the most rudest period.

I’ve had some helpful and some not so helpful reps w them try not to take it personal as they may just be having a bad day however, I still remember the one who asked me about if i had a 401k to pay them during the prime of covid lol hope he’s gotten better training since. Regardless I want to thank Kelly for amazing customer service I completely forgot I had a payment coming out today and she was very understanding that we are humans and things happen had no problem helping me set up another payment. As someone who worked customer service for many yrs i just want to say what a difference it makes when you have reps who try to assist instead of making YOUR customers feel guilty or bad for being human.

This place is a rip off because you basically paying on the interest and not the vehicle. Once the vehicle is paid off you still paying money because you think it's on the car but it's the interest talking about 66 months of payments for a car that's actually $12,600. You paying more on interest than you actually paid for the car. Don't make any sense!!

My vehicle was financed with Westlake Financial. I refinanced the car in August 2021. They received a payment for more than $700 above the payoff balance, in the middle of August at least $550 of which was to be returned to me. Despite numerous calls and emails, I have yet to receive my refund. They hold onto my money and collect interest on it, while I continue making payments to the new loan company. Their customer service is beyond incorrigible.

BEWARE, such a horrible company, never take loan from them, they charge you extra fees and does not update the amount once you cancel optional insurances. stay away from this company.

Scammers! Had too many bad experiences with them unfortunately I do have to keep paying off my car with them. Don't trust their ACH recurring payment feature it lies! I always had to talk to an agent and input the same routing and account number over and over. For October it had went through so I thought I didn't need to change or do anything for November. November comes and I get yet another recurring NSF fee for returned unpaid check. Called my bank and said they had not requested anything from them and it would show on my statements. When I tell the agents that this problem keeps reoccurring they tell me it's "a valid fee". No it is not! If your car dealership ever tells you they are getting the AOC from this company do not agree to it at all. Don't fall for it like I had because I was desperate to get my car.

The worst company ever. Is been 6 months since I paid my truck off and they haven't sent my tittle , Everytime I call is a different issue it got to the point where I have to hire a lawyer to start looking for my tittle cuz nobody in that company knows where it is. Don't get yur financial from this ppl they the worst

Had a great experience receiving help from Adriana Mendoza, would highly recommend using Westlake financial services.

This financial company is a rip-off. I would not recommend them to my worst enemy as a matter of fairness. They really don't want you reimbursing the loan. Be cautious and choose a different banking/financial service if you can. Each payment I made towards the vehicle the calculation/balance is very off and not corrected at all.

I wish i could give this company 0 stars they do not deserve any stars. First of all they are a predatory lending company who prey on desperate people. Theres so many hidden fees in the contract you'll end up paying more in fees than you actual car payment. All of the customer service reps are in another country and barely speak english. The language barrier will have you regretting you even called. The customer service is horrible they have the worst attitude which is not their fault they are obviously being forced to work long hours for the bare minimum. You van tell they are sweatshop workers from the frustration in their voice. Supporting westlake is like supporting slave owners. PLEASE do not finance through them you will regret it. All of the positive reviews are fake. If you notice they only reply to the positive reviews so its obviously people who work for them writing the reviews. I checked the ratings years ago and they averaged 1 star now its 3 stars yet all the new reviews are still negative.

This is the absolute worst company I have ever worked with in my life. If you guys Are thinking about getting financed through This company... Do yourselves a favor and look the other way! Every time I call them they don't listen. they like to talk over people. they think they know everything and they'll waste your time with irrelevant information that has nothing to do with the reason why you called. When you ask to get transferred to a supervisor they are even worse than dealing with a representative. The representatives seem to be a lot more knowledgeable than the supervisors. Every time I call to talk to them they always tell me something different . they can never get their story straight. They have a big problem with misrepresenting information. I got financed through them because I thought it was going to help out my credit but it actually made my credit even worse. I absolutely hate this company. The biggest regret I have ever had in my life is financing my vehicle with this Incredibly unorganized unprofessional company. When you call customer service their offices are not even in the United States. They have no respect for their customers and could really care less about what their customers needs are.

Very unprofessional, rude and very snobby alma the supervisor came on the line after the representative claimed there was no supervisor to speak to. I worked at plenty of call centers and there is always someone above to speak with. The supervisor Alma was very helpful, she listened to my complaints and was understanding. It's unfortunate that situations can change in a person's life that most times we have no control over. Unfortunately I have to make my payment late since I have bee. Off work since June and going to return back this week so there will be a lapse in when I will get paid .The rep over talked me and was sarcastic and smart mouth the whole time. If call center work isn't your forte they please do a different job

Worst company every. I would never have financed a car through this company. I have 3 Covid positive people in my house and missed my first payment and now they are trying to take the car back. I have talked to 6 people and no one once said this would happen after 10 days of being late. There is no help with this company. I was told they would take a payment as my contact was under review, next person said there is no review. Horrible horrible company. Trying to save my car. Single parent trying to make it and this is so ridiculous.

Update: received a call from the company, situation has been resolved. Updated to three stars for the troubles. DO NOT use this company. They are VERY shady. My wife financed a vehicle through them. I refinanced that same vehicle with a different company. The second company sent westlake a check for the payoff that they “lost” and then “never received.” It took the second company contacting them for them to “find” the check. The loan was then overpaid and a refund was supposed to be issued to my wife and I. It’s been over two weeks and it still has not been received. They are a very shady company that will do everything they can to keep your contract active and delay issuing a refund.

If you ever need a lien release, or a no interest letter, all I can say is Good Luck! This place has been horrible. I am trying to get a vehicle registered, have been for well over a month now. Westlake financial services is on the title, even though it's paid off, I need a lien release or a no interest letter. Sounds simple, but I get hung up almost every time I call. I've had them tell me they're transferring me to their "title department" and then hang up, I've had them give me a bogus number for their title department. They don't know how to help me or what to do, so instead of doing their job, and finding out, they hang up or keep me on hold for a while, and then hang up. I've also tried emailing them at the email address on their website. So if you respond telling me to email your customer service, I've tried that already, no response. The DMV here told me I cannot get another temp tag, and the next step is to take Westlake financial to small claims court.

WORST BANK EVER!!!! I always pay my bills on time and they keep messing my payments. They called a repo guy to take my car cause WESTLAKE told them that i missed a payment! I called my bank and the guy that i'm talking to asking me to pay my repo ( it cost $2,000 to get my car back ) cause it says in my records that i didn't pay which is i pay my bills every month!!! and last night, they pull up to my house and called me that they gonna call tow truck cause i missed my payment again which is NOT TRUE. And i called the bank again to get my car and they're asking ( $5,000). This bank is not a good for auto finance they just gonna take your money and they don't even care about their customers.

It was a pleasure being assisted by Ms. Aida. She helped me with my questions as well as took the time to help set up my Account. She put a smile on my face. Awesome, customer service. God bless you for your assistance.

Terrible place to loan a car from. High interest, rude customer service employees, I always get hung up on when calling them and have to wait even longer just to explain my situation all over again. Worst place ever will never recommend to anyone unless you really know what you’re doing. I feel they will screw you over at every chance they get.

Luis 06014893 Service rep lied He lied. I clearly explained when I would make a payment and they still repoed my car even though he said he would remove the repo from my loan. The Deferral program is complete bogus and just a way to get you to pay something

Absolutely amazing one of a kind great service and if I ever need a loan again I’ll Shazam

Horrible company to deal with. When you try to make a payment online it rejects you then charges a $50.00 rejection fee. It's ridiculous to have to call the bank each time to dispute the charges. Company needs to fix the glitch, because I'm sure others have experienced this too. Updated because this section doesn't allow me to respond directly to the review: Thank you for responding. We refinanced our daughters car through a different company because this has been ongoing for quite sometime. Her experience the other day was the breaking point. We are pleased with taking her somewhere else with a better finance charge an earlier payoff through opportunities with the other company. Hopefully this company starts taking these reviews serious because she too has experienced poor customer service and not everyone in these positions are fit to be in them.

I only gave one star because I had too! We moved to ohio and are trying to switch the license... after 2 months of waiting for them to send info to the dmv they tell us that they don't accept fax. That's with me calling periodically to see see if they received it. The operator told me they probably said that they hadn't received anything because I'm not on my husband's loan. They finally told my husband that they don't accept fax today after telling me that they hadn't received anything....🤬 Then hung up on us both! Very rude🤬🤬 and no people skills!!

Place is a joke. Have called several times about a loan they pre approved. Every time I get someone new that says someone else will call me back. Guess what...never happens. Will gladly edit this review if they actually call back. Not holding by breath though...

This is by far the absolute worst customer service you will ever receive I have nothing against Indian people but they do not know how to communicate properly they ask you the same questions over and over they wanna know why you want to do everything when it’s a simple request and at the end of the phone call one girl try to sell me a personal loan and when I try to stop her from talking she kept reminding me why it was a good thing to have I finally just had to hang up the phone do not I repeat do not finance for your car through this company

I call customer service. They tellme call different # I tried to many times. I buy my kia 1 year ago .now the transmission it's damage. I need to pay to my packet $4000. To fixed. I'm desperate because I don't have $$. Westlake I call to many times. How you can help me Westlake? I still pay the car. I don't have car to go to work 🙃

No Stars if could. Stay Away, No customer service, Unapologetic, Rude, Find Other financing.Noticed all reviews have the owner saying contact customer service to further assist your particular situation.Well DONE that No resolution. Gave them a chance, before this writing.The have culture there of not caring, taking advantage of all the people that work hard every day. Updates to follow.

Terrible service, can’t understand anyone on the phone and my loan has been paid off for a month yet they refuse to send me proper documents so I can get my title. Getting ready to call a lawyer and take this company to court.

Beware!!!! This place is a total scam. They give you the run around after you provide them all you’re info. A women named Angelica left me a voicemail stating I was approved for some loan. Called back multiple times, left several messages, she never calls back. It’s a total scam. Women named Gloria never returned calls either. HORRIBLE THE WORST!! If frustration and. anger, the worst customer service, being hung up on, like being run around in circles over and over never to get an answer, let alone ANYONE AT ALL WHO CAN ANSWER A SINGLE QUESTION AFTER GIVING THESE PEOPLE ALL UR PERSONAL INFO, then u found it! These people are HORRIBLE!!

I am very displeased with Westlake Financial services. A customer service representative unlawfully put a Cease And Assist on my account. Putting my account in no call, text, mail, and email status. I called Westlake Financial several times to speak to a supervisor. The supervisor that I first spoke to told me he took the Cease and Assist off of my account. The supervisor was unsuccessful in clearing my account. I called back a week later only to find my account status had not changed. I asked to speak to a supervisor and waited another 2 weeks without a call so I called them back only to find out the supervisor couldn't call because of the information the representative put on my account. I found out that the only way Westlake Financial could remove the Cease And Assist was if I wrote a letter to remove the status. This maid me feel very unsettled. I have received several strange calls on my phone from unknown numbers since my conversation with this representative. I definitely attribute these unwanted calls from my conversation with the representative. I believe my personal information have been compromised as well! I DEMAND AN EXPLANATION!

I just got my account current and have been going through some hardships. I was advised that they would put in an extension for me, and I would find out Monday if it was approved or not. Today, Sunday, I get a call from Westlake which I missed. I call back thinking it’s about my extension request, but the message says they’re closed. This seems really scammy to me. Why is someone calling me if the business is closed today? I’ve deal with all the collections calls, and shouldn’t be getting them since my account is current. Someone needs to check to make sure my information isn’t compromised. Whenever you’re late on a payment, they call EVERYDAY! Not just everyday but MULTIPLE TIMES! EVERY SINGLE HOUR! I can’t wait until I can get refinanced or pay my car off so I don’t have to deal with the harassment. Calling 10 times a day is unacceptable! Worse than bill collectors. I really need to look up the laws to see if there’s anything against them calling EVERY single hour of EVERYDAY!

A bunch of scammers. My mom passed away last year and after going back and forth with the supervisors, I finally found out that they don't hold the title BUT will not release the title or any information. ON TOP OF THAT- One rep wanted me to pay $600 before I found out that there was no money owed... They sent me to a support line that will not answer (over 1 hour hold..) and I have to pay $50 to find out if there's a title release I can provide the DMV... DO NOT RECOMMEND AND STAY FAR AWAY. The supervisors will not help and hang up on you. My family is already dealing with the loss of my mom and now we have more horrible steps to take because of West Lake Financial. All of the complaining agencies have been contacted due to their lack of support or service.

3 phone calls before I even had the keys in my hand. They called and left a message for their welcome call, I called back to complete, 3 more phonecalls from them the next day to tell me it hadn't been completed. So many phone calls from them before my first payment was even due. More harassing phonecalls for gap that I had already declined because I had already paid a large down payment... I plan on paying my own off quick and never using them again.

I’ve been with Westlake for a year and I have never had such a wonderful and informative conversation with an agent until Christian Espinoza called me. He was very joyful and considerate when it came to taking care of my account and when he noticed I wasn’t taking advantage of certain deals that I qualified for he ensured that I had all the information I need to push me in the right direction for better payments. GREAT AGENT!!! DEFINITELY RECOMMEND

Had title issues being I purchased my car out of state. But after a week of being told I needed to deal with the dealer (who of course was saying that I needed to deal with the finance company and being hung up on multiple times, I finally asked for a supervisor and received Salvador who had my title at my local DMV in 10 days as promised. But then I make my first payment online ahead of my due date (because it's supposed to be free) only to have a $25 fee added because I was not told that your 1st payment has to be made with a minimum $5 fee paid to a so called 3rd party or by check/money order or use 7-11. And I received a confirmation email stating my payment had been accepted, so again I had to ask for a supervisor in which the $25 was removed but the additional $5 was tacked on. I paid on the phone with the rep but it's still showing that my payment is past due along with the $25 fee. I can only pray that the next 35 months go smoother. Reading these reviews I wish I would've used Navy Federal instead of the company the dealer offered. I will be calling for a refinance if more issues arise.

I filed Bankruptcy and let them know that my attorney had neglected it than re-file again and they were playing games saying that the vehicle was sent to auction even though they knew they don't have right to sell it being on Automatic stay in the bankruptcy I never seen this side of Westlake before until happened it looks like they like to have the employees lie to the customers because of vehicle shortages and they forget that they are still federal laws thT they have to respect and not violate them they are legal actions to be taken and also will be reporting to dealer Commissioners for financing.

Pure incompetence at its finest. You can set up autopay months in advance, and still have to manually pay your bill. I'm glad I pay attention and don't blindly trust auto pay, or I might've missed a payment. I will never again use this company, and I cannot stress enough that you shouldn't either.

I really never have an issue when calling to Westlake Financial. I called Sunday and Lordy I am not sure where the calls are routed too but Customer service was a BELOW ZERO. This is where our tax money goes to pay people in other countries to do and say what they want!! Awesome I asked for a supervisor and been currently on hold for 26minutes and she has not come back. I think they went to fish for him or her in the ocean!!

Disturbing company. Hired an older man to come onto my property, take pictures of my house and cars and “ hand deliver” a letter from Westlake financial. When I called customer service to see what the letter was about they had no record of it or the man whose name was typed and signed on the letter. I WILL be pressing trespassing charges as this was a total VIOLATION on so many levels.

At first I was doing ok with this Bank! Always paid on time! Then I got into an accident and experienced a total loss! Westlake reaches out to me to see if I would like for them to finance me again of course that just makes my part in finding a vehicle easier! Then it’s time for the employment verification *IF YOU WORK FOR A SMALL BUSINESS THAT HAPPENS TO BE A 3rd party company for Amazon delivery don’t bother applying because if your employer doesn’t have a landline and they are a small LLC you can count on not getting verified because of a landline this is so crazy to me I work everyday just for them to basically say I am lying I showed bank statements paystubs they just don’t care very difficult to work with! Guys do your research because we didn’t look at all these reviews saying the same thing it’s no way all these people are lying about to bad customer service and then they don’t respond when you write a bad review but if you say something good about them oh Thank you for the awesome review! I swore by them at first now I’m not so sure smh my first experience was way different and I’m a second time customer smh

Gave me a car loan and took it back 3 days later. Don’t get a loan with this company. It’s not worth the headache. They like to get peoples hopes up.

2 payments came out of my account instead of one they assure me they will give me my money back to 3 to 5 business days it's currently 15 days and they just sent it out today telling me it will be 1 to 5 Business days again!🤨 I have talked with a total of 6 representatives And 2 supervisors 6 of them have lied to me I would see if the last supervisor has lied within the next 5 days no thank you for your services🤥

Westlake financial was contacted 45 days ago ago by Florida DMV so we can switch our lation plates Florida DMV called us today they still have not received a letter. Unbelievable

I cannot wait to refinance!! This financial institute is terrible. Customer service always gives you ambiguous information and when someone gives you false information they put you on hold for 20 minutes and just hang up. Even when I asked to speak to a supervisor he talked over me and did not honor what his workers are telling the the customers. It absolutely abhor having to deal with Westlake financial services.

I see all the negative reviews but I must say Westlake has helped me every single time that I have asked for help whether it be an extension or something else They are always professional. Felipe Vasquez was very courteous and helped me turn my stressful day around by assuring me that they are there to help and not to worry about the missed payment as they have extensions. Covid has hurt a lot of people and Westlake has been more than supportive and understanding of my situation. Thank you to everyone At Westlake Financial Services for the Outstanding Service! I can never say anything negative about you guys as you keep me on the road!

Adriana Mendoza has blown us away with her exceptional help today. We wilm forever be so grateful!!

This is hands down the worst company I've every came across and had to deal with. Customer service lacks respect and knowledge, not to mention I've been waiting for a call back from a supervisor for nearly 2.5 months now! Still today I have not received a call back. I'm literally on the phone as I type this, still ON HOLD waiting to speak to a supervisor. I'm being transferred and tossed around like a rag doll and still NO supervisor. This company is a joke! Please AVOID this company at all cost! You will be thankful you did!! If there was the option to give this NO STARS I WOULD!

This company doesn't makes sense with what they say I accidentally made 2 payments one that was my fault that I accidentally past due but I assume it didn't went through so I did it again and got processed twice so I call so they can refund me but they say I be delinquent and even though I just paid these upcoming month so ridiculous. I honestly wouldn't recommend this company for you at all bad customer service and understanding

Don't EVER go with Westlake if you're having trouble due to the pandemic they do not try to work with you, if you communicate with them they will still call you the very next day you will constantly have to repeat yourself and your situation they do not care about the people that was hit hard by the pandemic they left me and my newborn baby out in the streets.

They’re just loan sharks with terrible service, random fees, and insanely high interest rates. I got my car financed through them when I was 18, the dealership told me they were my only option, and that 24% interest was a good deal. This place is just a scam

If I could rate less than 1 star, I would. My husband has his car loan through Westlake, thankfully I do not. He was really down on his luck. Last his job unexpectedly and was already falling behind due to reduced hours for slow season/ pandemic. They called him non- stop for the payment. He explained he was out of work and looking if they could be patient and he'd pay as soon as possible. The calls didn't stop. They never even offered to defer payments until he got on his feet. It wasn't even offered when the pandemic was at its worst. Well my husband finally gets hired at a new place. 3 days before starting, they repo the car. Then tell him to get it back he needed to come up with almost a thousand dollars pretty much overnight. We obviously didn't have it. He called Westlake and had them on speaker so i could hear. These were the most unprofessional and rude sounding people I have ever heard!!! After speaking to several people they finally tell him to pay $784, give 3 new references and a bill with his address. We gave them our entire state refund. He calls them and asks where his car is to pick up. They had no idea! How do you repo a car and not where it is going? Finally they find a phone number but couldn't tell us the name of the company it went to. I Google it in seconds. He calls Westlake back to see when the car will be released to get and they now tell him the want an additional 1200 dollars. We didn't have it. Mind you, we confirmed with 2 employees prior that the 794 world get him his car back. Obviously a lie. Everytime they call, it's a higher number to get it. He has not had this car for over a month now because of this and they are still calling and harassing him for payments on a car they won't return. He is refusing but they keep harassing. NEVER HAD WE EVER DEALT WITH PEOPLE LIKE THIS! AVOID WESTLAKE AT ALL COSTS! Westlake, you should be ashamed of how bad you treat people, especially when they are already struggling during unprecedented times!

I HATE THEM SO MUCH!!! Stole my van in the middle of tonight. I had an email that I was eligible for a deferred payment. I had until 4pm today to call and request it. Never got the chance. THEY STOLE MY VAN, A CAR SEAT AND ALL MY STUFF AND MY BABIES STUFF!! OVER $363 OWED THEY RUINED OUR LIVES!!!!!! HORRIBLE! HOW DO YOU LIVE WITH YOURSELVES!?

I only have a few things to tell you if you never did business with this company you should feel lucky and keep away from them no matter what. Then we have the not so lucky people like me that have been trapped in their scam because that's what this company is in reality scammers. They have the worst and most disrespectful staff I've ever had to deal with they're not even close to a professionals they are rude, misinformed, and not helpful at all I wish I have never ever did business with this company and I will certainly never ever do again in MY LIFE. If you don't believe me just check their reviews and you will see what kind of people they are.

This company along with the dealership that sold me my vehicle that I bought for my business lied. They said that I’d be able to register the vehicle in my business name. Before driving off the lot with the vehicle you have to have insurance right? So because they said I can register the vehicle in my business name I went ahead and added the vehicle to my current commercial policy. 30 days later the dealership sends over the tag an registration in my personal name. I called both the dealer and west lake and they are both treating me like a garbage. Customer service keeps transferring me to different departments and after being transferred the phone disconnects. Now my registration is due for renewal and no insurance what’s to insurance the vehicle that I bout FOR MY BUSINESS because it is A COMMERCIAL VEHICLE WITH NO SIDE WINDOWS. I’m left with no choice but to refinance with a different company. Save your energy get you a local lender.

Pure rip off company. I paid alot extra for bumper to bumper warranty for my car loan and they will not cover anything. 0 for 3 on repairs.

HORRIBLE CUSTOMER SERVICE! Bought my brand new vehicle the end of April they completely ripped me off on APR 16.99%... talked to a local bank got approved 13% LESS APR... when I called to get the payoff information they told me I couldn't refinance because it was to new. WRONG I sign new paperwork tomorrow. I will absolutely NEVER do any kind of business with these people again

worst company i’ve ever dealt with. got an auto loan from them, not only are they scammers, but they’re also just a bunch of cornballs with no respect for anyone but themselves. website barely works. they tried to tell me i didn’t pay my bill to get more money from me but thank god i had a picture of my confirmation number. avoid this place at all costs i cannot wait to refinance and get as far away as possible from these disgusting people.

I consider myself to be extremely fortunate that I ended up selecting Westlake Financial as my lender. Not only did they offer me a great rate, especially considering that I've only recently rebuilt my credit rating, but their customer representatives are top-notch. I was helped by Viviana S. earlier today and she was able to provide me with all the support and information that I needed -- really helped dealing with the anxiety that can come with financial situations. Thank you, Viviana and Westlake Financial!

Dania was great. Would definitely buy a car from her again.

Worst company we have ever dealt with!! DO NOT finance your vehicle with this company. Wish we would have read reviews before doing business with them.

I give NEGATIVE ONE stars for Westlake financial. Save yourself major aggravation and don’t deal with this company. They have horrendous customer service. The representatives will lie to you, act like they are placing you on hold and disconnect the call so they don’t have to do their job, talk like trash to you and you’ll have to go through several times calling back just to get any issues you might have resolved. It is an ongoing problem with the majority of the customer service reps there. I am free and clear of them and will never deal with them again. I strongly advise to stay away from getting into any contracts with Westlake.

I'd like to give Marvin Alaman. 5 stars! He worked with me through this process after COVID hit and of course having to find another job. Westlake will work with you especially if you're going through something. Marvin gave me a print out of all my payment history, great customer service, he was never rude on the phone, and was always polite! Thanks Marvin and congrats to the hubby and I!

Website is always down. When I log on to pay my payment I always have to put my card number back in the same one that is saved in the system because it says it cant be verified. every time i call they are unable to help me and or they say its not our problem its the website. So far i have been with them for a year and have always paid on time if not early and each time there is a problem with the website and i have to call into customer service and get the same response "its not our problem it is the website" The customer service personnel are always rude and seem irritated that i am trying to pay my bill. After many times of giving them the chance to fix this i am going to refinance with someone else so i no longer have to deal with this company.

I spoke to Adriana Mendoza and she helped me out very well and very quickly. Really amazing service

If you want to repair your credit..this company typically will work with you, expect a high interest rate, no early (discounted) payoff option, early payoff penalty on top of that.. Other than that sure the company is fine. I havnt had an issue making a payment.. Im 10 payments away from owning my Jeep. I will update once its the last installment. I swear if i have any issue getting my title from this company i will personally go to California.

Just like everyone before me stated - I would rate them lower if I could. I'm not the type that complains but I have reached the limit of my patience. They have completely blown me off and I am completely disgusted with the services this institution has rendered. They have no care about their customers and they have been impossible to work with their financial institution. Even trying to get the basic customer service has become a nightmare! WE ARE IN THE MIDDLE OF A PANDEMIC that has devastated the entire nation economically. My boyfriend got kicked out of his rental because of how dire the situation is and people are selling the houses desperately. He has been homeless and I have explained to them countless times and if he falls behind one month his car gets reposed. I am tired of working with this institution and if I could toss them out of a building I would. I don't know how they stay in business. They take advantage of people who have no other choice but to work with them. I know that complaining here won't get me anywhere since institutions like this don't care about their customer's concerns,

worst customer service and account management ive seen in 30 years in the car business......couldnt wait to be rid of them....what they do and the way they treated my business and my customers is inexcusable.......

This company will call you before a payment is due. I pay on time but they still call. Will never use them again

No help, no service. It seems having things said over a recorded line mean nothing. Steer clear, do not use this bank. If you need a car I don't care how good the deal is, stay away!

Never trust this company with financial services. High interest and they cost a deposit I used to hold a vehicle. I have never defaulted on anything ever. They should have denied me from the beginning. You would be better off going to just about anybody else! Horrible service!

Worst financial..been with this company for 2 years now..the representative is so rude and watch out they would definitely repo your car for 28 dollars Worst experience

This company keeps denying my appreciations and falsely claims that ALL my applications gave different and incorrect addresses information. I have them my driver license and told them how to Google my property tax information. The address the first third and fourth dealer submitted were all the same. I was contacted by the compliance officer who falsely stated that 4 different addresses were used on each application. This was definitely NOT the case! I do NOT appreciate this company trying to make me look bad when it's their mistake! My address is on my credit reports and my driver license. They also pulled my credit an obsessive amount of times and caused my credit scores to drop while I was shopping around for lenders! HORRIBLE SERVICE!

1. Poor customer service….rude, short, nasty attitudes 2. Spoke with multiple service reps and every last one of them gave me different answers to my issue 3. Ridiculous hold times…hangs up on you. Happens often enough that I believe it’s on purpose. 4. They are a headache! Do NOT do business with these people. I wished I read all these reviews before bringing my business to them. They do not deserve any stars.