Wells Fargo Bank Pilot Knob Rd, Apple Valley

Stopped in today at 1:30 to open an account for my son. There was 1 other customer with a banker, 2 tellers and a couple of other employees in the front office. The teller told me the 1 banker that they had working was not available until 4 pm. There are a dozen banker cubicles sitting empty. I left and called three other branches and not one answered the phone. I have already switched my larger accounts over to Wings. All my kids have Wells Fargo accounts and the app makes it convenient to transfer them money that is the only reason I continue to do any buisness there.

Took my aunt here to open a savings account. She has over 300 k in checking. Teller was rude and banker said he was "indisposed" . Had a bad experience at Eagan wells fargo yesterday. 15 people in line. 1 teller 20 bankers (suits) doing nothing. Time to switch banks. Customer service is non existent.

Wells fargo will nickel and dime you to death. I've been banking with them for over 15 years and just switched over to a local credit union and boy do I love it. Credit unions are owned by the members, unlike wells fargo who's sole business is to satisfy it's stock holders.

Super slow customer service, even after making an appointment

One time an armored truck blocked the ATMs for like a week.

Went through the drive-up ATM and received bills that were in very poor condition. 3 of them were missing chunks out of them, nearly a third of the bill! I went inside to exchange them (an inconvenience in itself) and was told by the teller that I barely had enough of the bill left to exchange. When I asked what would happen when I removed funds from my account at their bank and the bills I received were even worse I was told to throw the bills away and take the loss. Not a reassuring feeling from your “bank” since birth.

I was on the fence about switching to Wells Fargo for obvious reasons. However, a few friends said they really liked banking at Wells Fargo, so I decided to give them a shot. I had the pleasure of working with Elaine, she is nice and friendly and she made joining Wells Fargo fun and easy. I definitely recommend this location and suggest working with Elaine if you can :) Thank you, Elaine!

Good customer friendly service. They didn't do my deposit right though. I asked tobhabe everything put in checking and they put it in savings..... tsk tsk

Outstanding customer service and customer service driven. Always polite and courteous.

Nothing wrong, but it needs a 5 star badly.