WECU Holly E Holly St, Bellingham

Got an appointment super fast, and Nick had my card approved on the spot. Top notch service thank you so much!

I like this bank, but I don't know if it's my favorite. It's hard to describe what my favorite bank would be like, because I'm frankly not sure lol. But as far as banking institutions to, WECU is not a bad choice.

We like the employees. Good local and friendly people. However it has become a bank. Rates used to be the lowest. A mortgage broker or Costco will always beat these rates. Sad that a not-for-profit can be beat. It used to be that anyone could walk into the CEOs office to talk with him. Now there is a corporate office at Bellwether. Staff and members do not see head leadership much. Lines in Lobby's can take 30 min, especially Sunset. Call center, what nice people, can take a lot of time waiting. Some good people on the board. The board should discuss these topics and pay attention to the risk of reputation.

Been a member for over 7 years not to many problems, rubbed me super wrong this past Friday when i deposit my 1200$ check not alot. And its held for some reason. No money to pay bills at the end of the month and late charges. Thanks wecu. Pos

So I'm new to Bellingham and Washington state for that matter. I received my first paycheck Saturday and went to WECU about an hour before they closed. I asked to open an account so I could cash my check, and also added I hadn't had any money for 2 weeks starting a new job your a couple weeks before you get paid. The teller stated "They are too busy to open an account for you today if youd like to make an appointment next week." Now keep in mind I told her I had no money and living off literally nothing. I thought perhaps they would be decent human beings and try to get me in, but it was a firm they are too busy...I'm a medical professional I could just imagine my patients response to 'I'm too busy to take care of you, your pain or anything else you have going on right now.' Some of you may be saying I'm comparing apples to oranges but last time I checked people need to eat, and for those of you that have savings hooray for you. So as I'm leaving I pass the greeter that said I would be able to cash my check when I first came in and told her 'Well I was going to open an account, but I can see how much you dont care about people so I will go elsewhere. It was kinda funny later on but all she could say dismissively was "Okay have a nice day". I will not be doing business here and to add to that everyone that asks me about which bank or credit union to go to to open a new account WECU will certainly NOT be on my list.

(Edit: now that WECU FULLY developed their new online banking, I'm very satisfied. It was unsure, due to no communication, if the previous beta system, or whatever, would stay. It did not stay. They upgraded it into a marvelous online experience. I place them back at 5 stars) Two stars- Since their online platform has been "upgraded" last summer, my online banking experience with WECU is horrible. It still takes 4 days for a transfer payment from my checking to my WECU credit card to post. Most transactions take days to appear in my balance, whereas, with the old system they showed instantly. I'm very disappointed.

PULLED OVER $2000 FROM MY CHECKING ACCOUNT WITHOUT MY PERMISSION. UNPROFESSIONAL. NEVER GET A CAR LOAN THROUGH THIS GARBAGE INSTITUTION. Went to make a one time car payment and linked my checking account from BECU. Their trash website wouldn't let me make a payment and kept saying my direct transfer account status was pending. So I figure no big deal, I'll make the payment over BECU's bill pay option. Come to find out 4 months later that WECU has just been pulling money out of my account without consent. Can I not trust anyone anymore? Do I have to triple check everything these days? WECU is making a strong argument for it.

When we made our move to Whatcom County we were looking for a local, community-oriented and consumer-focused financial institution. From the opening of our accounts until now, WECU has proven to be the correct choice. Communication has been exceptional, service has been professional, and the tools/technology offered are practical and easy navigate. They are a member-first organization.

Happy people typically don't leave good reviews because it takes time. I am a satisfied member and I want to leave a good review in response to the bad ones. I run a Used Car Dealership and use WECU as one the lenders for my customers financing needs. I have had such a great experience with WECU that I became a member for my own personal banking. I have had numerous interactions with the employees at WECU via phones calls, emails and internal messaging and have never once been treated poorly or unprofessionally. I'm sure the people leaving bad reviews have more issues in their life then the complaints they are writing. From a very satisfied current member.

Had WECU from 2014-2021, services were always prompt, and the teller service was always friendly. I started an account after they had a promotion for students (In the BHams), with this random promotional financial incentive to open an account. I felt great going through a local credit union, as opposed to a massive-profit banking system, and their personalized services made the experience meaningful and engaging. They were so helpful the few times I went into overdraft statuses on one of my accounts, and they relied on my earned-and-sustained financial history to speak for itself...instead of gouging me with fees. It was a great bank for me as an undergrad student, and I recommend their services if you are in need of starting out with "adulthood" banking systems: if you are unsure of how to manage accounts, loans, and joined accounts, as they ensure you feel comfortable asking questions without the fear of a bank gaslighting you as a person. Thanks WECU!

Bruce Carmichael really didn’t seem at all interested in helping us, and provided with a slough of misinformation that has now lead to even more work, to close our accounts and move our business to WestEdge. Considering how long he’s been employed by WECU, I’m dumbfounded at how uneducated he is.

I worked with Tyler Jones for my auto loan and couldn't have been more pleased with the process. He was extremely helpfull .This is the second time I have used WECU for an auto loan and both times have been a good experience.

I've been a WECU member for a couple years. I visit a branch maybe an average of once a month. The staff are always friendly and accommodating. I see a lot of 1 star reviews with regards to their mobile banking and system conversion issues (I don't use apps for banking so it's a moot point for me). Those concerns are well founded (and hopefully resolved soon?), and I will add that it's a point of frustration for me to not have a direct number to call a branch and reach a teller/CSR (or a direct email, not general customer service inbox). Maybe I'm old school but I appreciate having a direct contact for a banker. That's what I'm used to, and for reference I worked in retail banking for a long time at a community bank, so I am speaking from experience on the other side of the counter. All this being said, their service for me has been excellent in person, and they have cashed many of my checks that most commercial banks would stand behind Reg CC and hold for a couple days at least. Their safe deposit box rates are reasonable (there's a wait list FYI!). Interest rates on deposit accounts are average, there's better or worse elsewhere depending on where you look. 1 free cashier's check per month is great. Other banks charge $3-$8. NSF fees are very low relative to other banks. I cannot speak to their lending side as I've never taken a loan from WECU. If WECU can overcome their system issues and create a more direct line of communication for customer service remotely (i.e. phone/email for questions on accounts), I see potential for them to be a 5 star credit union.

I NO LONGER RECOMMEND THIS BANK I used to love this credit union. It was the first one I opened and for almost 10 years I swore by WECU, even as I traveled and moved around the country. Ever since they “Updated” their mobile banking system, however, the experience with them has become trash. It takes days to post transactions and hours to transfer money to my credit card. They are quick to take it but not return it. They were so helpful on helping me turn off my debit card and take care of a fraud charge I had but than I didn’t receive my new debit card for almost 4 weeks. After the second week I called them and they told me to wait a couple more days. When i still didn’t receive it and called they stated that my card had been received and was activated. After canceling that one they charged me $30 to FedEx me my card in thee days, when the card didn’t show I called just to find out it was never even sent! They finally overnighted my card free of charge and refunded me the $30; but it should not have been that difficult! WECU has made it inconvenient to bank with them and after my wedding I will be closing my account with them.

Prior to the new core computer system now in place, my wife and I were traveling and when a series of charges in a distant city showed up on my wife's credit card, she received a direct phone call from someone at the Holly branch who was watching reports of suspicious activity. It was only a few minutes after the last charge and we were so thankful to have someone question these transactions had they been fraud charges on the account. We reviewed all the charges over the phone and authorized them all. The problem was solved immediately and to our complete satisfaction. Prior to all the fancy programs, WECU was providing a "neural net" that watched for possible fraud attacks.

If I could give a score of -5 stars I would. Since their computer conversion their bill pay and auto deductions are not functioning properly--some go out, others do not. This has been experienced on 3 family member accounts in addition to my own. The excuses I get are inconsistent with the written materials they provided their customers prior to the computer change. The result is unpaid utilities, mortgages, etc. etc. Their account notification system also has bugs which the IT Dept. has been "working on" for over 2 months. Every time I go to the main branch to discuss this with the manager, they are not there. Three visits, no manager. I've never missed a payment on any of my accounts before, thanks to WECU I can no longer make that statement. So, after all of this grief? They agreed to reverse $6.00 worth of fees and offer an apology that "the change over has had it's problems." WECU you made your problems my problems. Not acceptable. Everyone in my family is moving their account.

Malicious bank. Terrible. Member for 15+ years and they stuck the screws to us the first time we hit a bump in the road. I would never recommend this institution to anyone, not even someone I disliked. Update: wecu thought to reply to my review and email me so they could help understand my rough patch. They sent me to collections over a legally discharged through bankruptcy debt. Also for my credit card that was in good standing. They just stopped accepting payments and sent me to collections. Wecu guys never tried to understand and work with me. When I tried to settle with creditor wecu wouldn’t settle for a lump payment. They’re actively making a really rough time even rougher.

WECU was a good credit union when I was with them. Unfortunately, they have been incorrectly reporting my closed home loan as "failure to pay" for the last 9 months and as a result my credit has been ruined. I have reached out to them to resolve the issue and they have been unable to fix it and don't know why it happened in the first place. This is going to cost me a lot of time and money.