Webster Bank Queens Blvd, Queens

Long waiting time in the branch; line takes forever. They need more staff but also, once at the teller, it takes too long to make a simple deposit; not the teller's fault, its the system that is probably outdated. Go to my other bank TD and its in and out. One time I made a cash deposit at the ATM on a Sat MORNING (bank was open but the line was too long), the deposit didn't show until Monday (again, no staff to open those envelopes on a Saturday?)

I went to the bank to open a safe deposit box and was treated rudely. I tried to use the letter from Sterling Bank to identified myself and was told that it's not enough. I was told to wait for a teller to serve me. The guy I spoke to then left. There was only one teller and she was on the phone. I think I know who she is talking to. This is a classic maneuver to keep one waiting. I walked out with her constantly looking at me.

This bank has 1 star is because of the manager or the assistant manager Farhana Ameen. Very nasty attitude and her tone of talking is unacceptable. When her employees are NOT fully trained, it comes on to customers fault. Her employee never explained that we need to keep $250 on the account to keep the account active. They went ahead and cancelled my account and I only find out when we came to the bank. When we were telling her that's wrong, Farhana in loud tone tells me that she will not help me anymore. WOW!!! I guess she just gets pay by sitting there doing nothing. Closed my account because I don't need to bank with this lousy bank. Unprofessional employees

Went to this branch to close a account and it took way longer than it should have. The teller seemed to not know what she was doing and was going back and forth with a associate on whether or not she was doing the correct steps in order to close my account.

Bank employees are extremely slow. They make you wait 20 minutes or more per transaction. Sterling Bank is a SCAM because they steal from customers by charging $10 for a paper statement. BEWARE! STAY AWAY FROM THIS BANK.

This bank deserves Zero stars. No one is helpful and they dont even know their customer service number. I regret opening an account. The lady who opened my account, she called me back at least 3 times in 3 different days to get my information after opening my account and I am unable to register online. When i call the branch to assist me they are not sure what to do. When the card arrived in the mail, it came with a number on the card to call and activate, when calling that number the rep told me that they changed the number about year ago and provided me the new number. Today i went to the bank for assistance in registering online, the assistance manager was unable to help me because she is too busy. Also forget about the tellers. ONLY one teller is nice, she is an elder lady with short hair and the rest are rude. If you ask them any questions they will either shake their head or nod.

Went to get some cash from the bank machine and when got home found that the machine gave me almost a half absent bill of $20.. Also, when I asked a teller in the bank to give me singles she, a russian speaking woman/teller told me that the bank doesn't have them. What kind of nonsense is this??? is it laziness of a teller or sad reality of this branch?? Common, fix these issues managers or you will not see much clients in your bank

Horrible and incompetent staff. I been trying to close my account with them for a MONTH. I had to pay fees for overdraft twice because none of them actually completed the process of closing my bank account. I spoke to 3 different people and all 3 claimed to be superiors of some sort. I don't even know who to complain to. The worst experience. By the way I still get letters to my house saying there is a negative balance on my account. Take your business to Chase.

Is this a real bank? Spent an hour with a personal banker to close an account. 1 banker on a Saturday. They couldn’t figure out how to navigate the system to generate a check. Fortunately I will never need to return. ALERT. Banking is about customer service.

Garbage bank branch rude and arrogant staff who put themselves first. Waited 1 hour there and the manager comes up saying you made an appointment? tell us to leave and make appointment never had such a bad experience in a bank like i had this bank closed all of my account at another branch so bye bye never coming back to you guys again!!!