Webster Bank Woodside Ave, Queens

#Attitude This used to be Sterling National Bank.Unbeknownst to me they changed their name.Went to this place to ask if I can withdraw money from my debit card,the teller said they are not accepting my card anymore. And said I should go to Credit Union locations. I asked her what are credit unions and where are they located, she just shook her head to NO and seems bitter . For a teller that doesnt know what is a credit union is a headshaker. A teller should expect questions like these from customers, and SHOULD KNOW what they are talking about! Like a deer on a headslight! Tellers should beknowledgeable too so they can still help customers beyond their own business! New York bad attitude!

Been going to this bank for years never had a problem before. But now their customer service is horrible. Waited 40 min only to have someone claim my name wasnt on the list. Props to that woman by the way saying I’m making a scene when I was talking to a worker and not her and she has the nerve to interject. Anyway only good thing is the bank tellers are really nice, wished I remembered their names. They deserve a better bank. Which is why I wanna close my account. Place is horrible. Now i feel like the bad guy.

The bank was set to close at 3pm. I saw them lock the door and deny entry to an older gentleman who got to the bank at 2:50pm. He was BEGGING to come in and shared that his transaction couldn't wait until Monday (this was a Saturday). The security guard went to check with a staff member to see if they could open the door...and the staff member refused. The man walked away so flustered, it was VERY sad! The service was better before the transition to Sterling.

Went to the bank to receive notary services, and entered totally confused. There was no person to greet me and help steer me in the right direction. After finally figuring out where the sign in book was, I sat in a waiting area. Sat around for 10 minutes or so before someone came. Then was told the guy who does notary was downstairs. Five minutes later I was informed he was on lunch break and returning in a hour. Horrible experience. Makes me appreciate my bank so much more!

This place deserve no star at all, Employees are very rood and most of them has attitude problem. Don't open an account with them. If you already have it get out from there. They takes forever to deposit or withdraw money. Customer service are borrible.

This is the worst bank in the whole world even the manager every body is rude & don’t have respect very very bad

Alert!!!! Save your time and open a bank with different branch. They kept on charging $10 every month for eight months just because we didn’t do any online transactions and when we asked them they said it’s a new rules and they sent us a mail while we never received a mail. Apparently they sent mail to our old address where we don’t live anymore but they could have at least called us and inform us. Yes, we didn’t get any refund because they told us it’s our mistake but the fact that they never informed us this could happened when we first opened our account with them. I’m glad we didn’t listen to them and moved our other bank assets with them.Please don’t waste your time, open your account with different branch.very very disappointed!!!!!!!!

I have visited this bank with a person I support. He has a disability. The bank teller didn't even look at his face or greeted. First I thought she may be too busy and tried to overlook her attitude. After the business was done, to me it was pretty clear that she thought the person I support was disgusting. No eye contact through the entire service and even say simple greetings like hi how are you, or have a good one. I was very offended and was so sorry for the person I support. The teller's behavior was very unprofessional and rude. I am still so angry as I'm writing this.

Ms. Cecelia Sutton, is absolutely the best. Always, helpful in every way. I notice that the bank is closed and I do not understand why? Please explain? Has it been closed permanently? Where is Ms. Sutton now?

Waited almost an hour & I didn't even get a chance to see a teller! Not very helpful or nice employees at this particular location. I have been to others and was not treated like this at all. I rarely write these reviews, but had to say something bc it is not right to treat people like this.