Empire Buick GMC of Long Island City Northern Blvd, Queens

Daniele Fagadar is a huge asset to Empire Cadillac. Knows his knowledge on point. Found me the perfect car that fits my needs. I traveled all the way from Suffolk county to empire Cadillac because no other dealership can touch the price. Euton and john gave me the best deal. Ken S from finance got me the best tier approval. Trust me and I’m a man of my word. I managed a dealership in the past and I highly recommend this store.

Picked up my new Buick Enclave today. This is my second from City Buick. I live down the block from another Dealer on LI but choose to give my business to City Buick. They are easy to work with and make the entire process simple. Thanks again Valeria for all your hard work. S

Jason is the best! He was patient, transparent, informative, kind, and efficient. After my initial meeting with him, I knew so much more about the vehicle my husband and I were hoping to purchase. He answered all of my questions clearly and provided further clarification so that we could make the best decision for our family. I expressed to Jason that a functional, reliable and SAFE car was the most important to us, especially just having had a newborn. When it was time to purchase a new vehicle, Jason went out of his way to send photos and videos electronically to begin the process while I was at home with my new baby. Within a few hours, Jason and Jonathan worked diligently to get our family a car that fit our needs. The process was seamless! I cannot thank Jason and the team for all their efforts and hard work in making our family car dreams come true. We are forever grateful.

Thank you for the great experience City Buick GMC . specially Karen Herrera. Karen was a very key person in the purchase of our vehicle her professionalism and knowledge in the industry was very helpful. I will definitely recommend City Cadillac GMC and Karen to my family and friends .

Moni Ruzzaman is a fantastic dealer. He has gone above and beyond to give us what we asked for. I really appreciate how he has helped us and will definitely buy another car from him when my child is ready for her first car.

With new ownership has come the loss of complimentary oil changes and inspections. And, paying with other than cash or debit will require an additional 3% charge. Add to that the ongoing inability to secure a loaner car during repairs, and I cannot think why I should continue my patronage when I purchase a new car. Not the way to gain satisfied customers!

This was my 2nd great experience at City Buick GMC! Anthony Oropeza quickly got me into the purchase of a gorgeous brand new 2021 GMC Terrain after the lease on my 2018 was up. The transition was seamless and I couldn't be happier!

Service, as usual, was prompt and polite. The issues with my car were explained to me and the service was completed effectively and efficiently. I would highly recommend this service department. Update: My most recent experience was more of the same. Kathy, my advisor, is the best.

Bought my car with Karen Herrera, she was amazing! Made the process so easy peasy! Had everything prepared before we came in, made it so easy. If you’re buying a car ask for Karen!

So… having escaped from a dealership in Brooklyn that wanted to robbed me blind , I decided to come to GMC Empire long island city where I met salesman Moni. This man fights for the customers to have what they desire base on their pockets. Most salesman want to ripped you off with hidden fees and finance tricks , but Moni is different he places himself in your position trying to get the best deals and a vehicle which will last you long with no headaches. Moni got me a GMC Terrain SLT AWD 2018 with 9 thousands miles lol . Vehicle is clean as hell Lmaoo . I have spent a couple hours with him on that day completing paperwork and finances he’s a man you want around to guide if you don’t know much about car and finance tricks . If you don’t agree with something you see on your paperwork he takes right to management and tell them fix it or I will lose the sale and management listen to him lol . Guys I have financing multiple foreign cars In my life but I’m always putting up a fight with sale people but Moni takes sale as a prayer service with requires respect, and humble! So I’m not familiar with American cars as said before so I went back to Moni after purchasing the vehicle. He sent me to the service Dept for more details where I met another humble man named Marlin omg this dude offered to explain everything and electronics systems in the car which I didn’t understand. He saw things I set up the wrong and he volunteered to fix them the right way . Moni at the sale Dept and Marlin at the service center are the people you need when you to go to a dealerships and services. Thank you guy God bless 🙏🙏👏👏👏👏

This Place is not for buying your vehicle.They keep you as long as they can and give you all wrong informations and at the end they show different car and increase the price more than 25000 than that we have got the information and price at the desk.They change right the way.It is really bad and please do not trust this Empire Buick MGC.I had bad behavior from those guys. I field up all form and they said come to pickup car but they ask me to pay extra money like 35000 cash down. Normally I have deal for 15000 cash down payment but they ask me 35000 so this is really bad for us so I just was very bad feeling with those guy so I hope my $1000 deposit money will send me back to my account soon

Karen was an excellent sales rep who give me a great deal as well as professional service. You was very quick and excellent person who listened to my needs and was accommodating with her manager Allsion. Two great women who made the deal happened. I would highly recommend them.

I had the experience of being able to work with Karen Herrera on leasing another Encore. I was shown a few models. I was not pressured to make up my mind right away. She took her time in explaining all the features, was very professional and personable. She was knowledgeable in the whole process.

My third time purchasing/leasing a car through City Cadillac and as always, the service and attention to detail was top notch. From the pleasant greetings from the entire staff, to the white glove service as they went through all the details of the transaction - from start to finish. Allie Doyle is always super helpful and so patient as I know I'm not the easiest customer to deal with! The Sales Consultant Karen Herrera was so friendly and helpful, answering all my questions, making the entire transaction one of the most painless car-shopping experiences ever! If you need to buy or lease a car, definitely recommend seeing the folks at City Cadillac - they are phenomenal!

I was looking for a 2022 gmc Denali and came across Karen Herrera at empire and she guided me in the right direction helped me get the truck I was looking for and was very helpful during the whole process highly recommended.

Just leased yesterday a brand new 2021 Yukon SLT. What a great experience! All the sales people there were great! Val was great in showing my wife all the features in the truck! When our lease is up I definitely would go back there to lease another vehicle from them if that's the road my wife wants to go down again! I would recommend this dealership to anyone so easy to find as well! We will definitely be back!

We went to The City Buick GMC to get an Encore GX and had a good experience. The employees did not try to trick you to buy anything you do not want like the other dealer places. Every employee we talked to was nice, professional, and straightforward. The sale agent, Mr. Antonio, was very helpful and patient. Overall, this is a great place to get a car with peace of mind.

After a bad experience at a nearby dealer, I was hesitant and reserved when I came into City Buick GMC to test drive an Acadia. My reticence was unwarranted – Jason Taveras was was a true professional, not pushy at all, and focused on building a rapport and learning about me and what I was looking for without pressuring me. After that, the entire process was a breeze. They didn't have the exact car I was looking for but Jason left no stone unturned in finding it. They even found one with a better package than I was looking for but only charged me for what I asked for. The entire process was smooth, easy to navigate, and Jason was great to work with. Looking forward to my next lease experience with him in a few years!

Great fast service, salesman was a straight shooter told him what I wanted and what I could afford, and he made it happened. I told him I want to be driving out of the showroom within 2 hours in my wife’s new car. He made it happen. Basically all employees I dealt with were great. 38 months ago I had the same experience, and as I walked out the door I told the sales manager I will see him in 35 months. Also the dealership was spotless.

Kathy is so professional and helpful, Everything went so well there’s and I got my car earlier than scheduled and it runs better than before. Thank you guys.

My sales person Tatiana gave me over to Karen? a lovely lady (old age is making me forget names). It was a cold day and they had no test cars immediately available for me and I was kept waiting for a half hour between waiting for a build up price for a Buick Encore and an additional wait for a car to test in the cold! I drove the car and it has a sporty ride feeling every damn pothole and street variation it could. I had to wait an additional 10 minutes in the cold for a Buick envision. Another sporty ride! They may be good on gas but not for my bladder! The saleswoman was great but when her manager asked to speak with me and was on the phone..;. i was not going to sit another minute in the office to get high pressure to buy a car that I wouldn't like.... The manager was very lucky that day not to pressure me. She wouldn't have liked it!

I bought a vehicle from John Randazzo the general Sales manager in March of 2021 and it was the best experience I've had buying a car and believe me I have bought plenty. I live in Massapequa Long Island and drove to Long Island city for the great experience. The dealers on. Long Island play games and some won't sell you a car unless you finance with them what a Joke when I meet John he was very professional and said we don't play games were here to sell you cars. Everyone I Dealt with was great I financed with my credit union and Ken in finance was very helpful and went above and beyond to get my paper work right and great bunch of people that work there. would highly recommend this dealership to everyone I know

Friendly and courteous service. Jesus worked with me to ensure that my motor-vehicle needs were met. His knowledge of GMC products was helpful for me being able to find an excellent automobile.

Thank you City Buick for putting me in my Buick Envision. I especially must mention Karen Herrera for her professionalism and friendliness. She made the process so easy and comfortable. I am thankful to Karen and To City Buick. It is wonderful when your salesperson and the dealership make you feel comfortable and at ease. When I'm ready to do another deal, I will return to City.

I WHEN TO GET A CAR & WAS INTRODUCED TO MY NEW BABY:) I LOVE MY SUV 2018 GMC GOT IT IN A GREAT DEAL & WITH THE LOWEST MILEAGE I AM TOTALLY HAPPY WITH MY CHOICE:)

Apr 29, 2021 I just purchased a new 2021 Buick from Jason at the dealership. Jason was excellent, very proficient, knowledgeable and extremely easy to work with. It was a pleasure to work with him and the experience was one of my best car purchase experiences. The dealership and Jason is highly recommended.

Came to City Buick GMC and spoke with Jesus Rosa... All I can say what an amazing experience. Start to finish pleasant and precise. Car shopping couldn’t have been done any easier. Walked out with a 2021 GMC Terrian and I’m so happy with my purchase. For all your car buying needs come down and ask for Jesus Rosa. Hey he also has Cadillacs as well. Have a great day and Thanks again City Buick GMC.

JESUS ROSA was the BEST SALE REPRESENTATIVE THEIR WAS. Very nice, positive attitude, very very helpful in getting me in my 2017 traverse. People like JESUS need to be placed in manager. Went to MAJOR WORLD but wasn't treated as WHEN I WENT TO Cadillac, GMC, they treat people equal. Remember best car DEALERSHIP in TOWN.CHECK THEM OUT THEY WILL HELP YOU GET IN ANY VEHICLE YOU WANT! WHEN I SAY BEST, ITS THE BEST IN TOWN! SHOUT OUT TO [email protected] EMAIL HIM AN HE CAN DEFINITELY HELP YOU OUT! GOOD MAN WITH A REAL GOOD HEART! GETS YOU WHAT U WANNA DRIVE AWAY IN.

This is my first experience at the service center and it was great, Kathy was professional and empathic (my car was broken into and damaged). She kept us updated and was not annoyed when I called numerous times to check on the status. The repairs while done at a body shop were well done, car looks like new. I look forward to going back for regular service! Thank you!

I am very happy with the used car I bought here, and had a good experience with Dan Keys, who worked with me on the sale. He was calm and friendly, answering all of my (many!) questions and explaining things. At the end of the day, I love the car, feel like I got a good value, and appreciate the service I received from Dan and the other members of the team.

Not the prettiest dealership, but the overall sales experience was overwhelmingly positive. The initial ballpark quotes that the sales team gave us were quite fair, and after trying to negotiate a bit further, it was clear that the sales team at this dealership understood their products and figures very well. Compared to the other dealers that I visited, this dealer was the only one to accurately and fairly calculate the incentives that should have been passed along with the vehicle. They really worked hard to get me the vehicle on short notice. Dan Cunningham was extremely pleasant to work with and had the utmost patience in the entire process, which ended up taking up more time than originally expected. Highly recommended.

I purchased a 2016 Acadia from Latisha and John and was very impressed and happy with the service that I received. That was back in February and most recently, my wife and I returned 3 days ago to purchase another vehicle. Once again, through the hard work and patience of Latisha and John, they were able to help my wife buy the car she wanted. I love love love the service that we received and will be returning to purchase another vehicle when ready. I would definitely recommend going here and if you do, make sure that you ask for Latisha and/or John(Manager). They definitely go above and beyond and listen to what you want and then make it happen. There's only 5 stars that I can give but they deserve so much more!!!

This is my 7th vehicle getting from this dealership no one give service and pricing like them and a special thanks to the lovely salesperson valeria meneses for her best service i am a auto home insurance agent i do plan to hire her id love to steal her from this dealership she realy does good work and knows the businees thank you

Leasing a Buick Encore was so smooth and rewarding at City Cadillac in Queens, NY. Mr Luis Rodriguez the sales agent made stress free the whole experience. His guidance was so effective that facilitate our decision to lease this particular car. Beyond that, he is an impressive problem solver who was always able to address all the complex issues that involve this kind of transaction. Also, I want to mention the role of Mr Randazzo, the general manager who understood our case and diligently went the extra mile to made our dream come true. They are an amazing team, we want to see them again when we renew or purchase the Encore at the end of the lease. They exceed our customer expectations.Without a doubt, I confidently recommend this dynamic duo and the City Buick dealership. God bless them!

My shopping experience at City Cadillac was nothing short than exceptional and in a huge part thanks to my sales person Joshua Vargas. Not only did he made the shopping experience great, but he has followed up with me after my purchase to ensure my complete satisfaction. Then the management and the financial department worked with me with patient to ensure it was the right purchase for me. Never felt rushed, or sold, I felt helped. If you are considering a new vehicle stop by and let this team exceed your every expectation and understand why I call my self a proud member of the City Callidac family.

Daniel Fagadar was extremely professional, efficient, and honest. In a short period he came through on all terms and had me in a car with zero hassle. I strongly recommend Daniel. Was an overall pleasure!

I recently bought 2 cars from City Cadillac, and I am happy to say it was a way positive experience that I thought. I would like to start with praising the staff member Helena, she was great to work with and all the transaction went very smooth for me. She kept me up to date on my transactions and I received my new registration pretty fast. The best dealership you can in Queens, is city caddy. Thank You

Mr. Akash Abraham was polite, attentive, and a very respectful salesman. His patience, understanding, and willingness to go the extra mile with our sale is tremendously appreciated. City Cadillac's manager and finance personnel were also top-notch and contributed to a positive experience with a successful outcome for all involved. We were dealt with honestly and fairly throughout the entire process, and all of our questions were answered patiently and effectively. Mr. Abraham guided us throughout the entire process and also made himself available for any and all post-sale questions or issues. We are truly satisfied with City Cadillac and our experience, and we are looking forward to future business with Mr. Abraham and this dealership.

Everyone was curtious and attentive from the time i stepped in the door. The sales representative Jesus was patience and at the end of day assisted me to find a vehicle that fit my needs. He himself stated, that everything was just falling into place and I thank God for that. I would recommend anyone to City Cadillac.

I had a great experience purchasing my vehicle. Valeria Meneses was very helpful. I didn't feel rushed. She took her time explaining everything to me with no pressure. She is attentive to customers' needs. Very good dealer and great staff.

To be honest it was an amazing experience, it was my first time purchasing a car and thanks to Jesus, Valeria Meneses was an excellent help. She made me and my family understand all the elements of buying a car, after she made us super comfortable and had our full trust to buy a car that day. We appreciate all the assistance she has given to us, one word to describe her would be efficient, can't wait to come back and purchase a car for our oldest son.

The service was amazing. Valeria was wonderful. She had patience and made the time to show me everything about my new car.

We just leased our first Buick from Empire and are very pleased with their professional service. Jesus Rosa was right on point with our needs in all categories and Ken got our paperwork done super fast! Our whole experience was pleasant and we love our new car! I’m sending my sister to see Jesus for her next car! Thank you!!

Ken Schuster is the worst very condescending and patronizing and a liar,. Euton doesn’t keep his word says he’s going to work with you and call but but does not. Now my salesman Juan Ceaca was awesome went above and beyond, he was awesome, honestly the only one who saved the deal! I feel bad for him having to work with such incompetence

Moni and Charles are the best. Great experience at this dealership. The general manager Charles was very helpful and made the process easy. I recommend to buy your car with them.

The end result was to buy a car, I did that-if I can critique one thing.. treat every person as a potential buyer regardless if the transaction is over the phone, or out of state -communication is so important, it shows a level of RESPECT

Outstanding customer service ! Amazing attention to detail and retaining what was agreed upon to for fill the deal! Valeria was great a pleasure to deal with .

Although I ended up getting the vehicle that I want from another dealership ( I found an EXACT MATCH somewhere else), my experience with City Cadillac was great! Thanks to Karen Herrera who made buying a car so easy. She was professional, kind and understanding throughout the whole process. Anyway, next time... they'll be first on my list. Thanks again Karen!!

There are no complete set of words to describe how excellent my experience was at City Buick GMC. In this crazy world of car dealerships/leases/buying, a customer wants to feel comfortable, satisfied and able to move the deal at their own pace, to fit their needs, while also working with knowledgeable and professional staff. To say that the staff at City Buick GMC go above and beyond in terms of professionalism is a pure understatement- especially Ms. Karen Herrera. Ms. Herrera was warm, inviting and an absolute joy to work with. She went above and beyond every single time we met and corresponded. I always felt comfortable asking her questions and I knew she would have the right answer for me. She made me excited to lease my new car and I never felt any sense of dread or pressure whatsoever. If only every single individual working in the sales industry had her pleasant demeanor and professionalism, I think we would all be much happier customers no matter what we buy! I look forward to coming back to City Buick for my next lease and beyond. Thank you Karen and the rest of the City Buick Team!

I absolutely received 5 star service at City Cadillac on Sept.16,2021. Karen Herrera was the sales professional who helped me. She was kind, friendly, knowledgeable, professional, and accommodating. She offered me tea while I waited for my newly purchased vehicle to be cleaned. How's that for customer care? !!!

I just leased a 2018 GMC Terrain and overall, this is my 4th lease from City Cadillac. Santino truly knows how to take care of his customers unlike anyone I've ever met in the car business. I received a pull ahead flyer from GM and decided to give Santino a call. I told him exactly what I wanted and he said he'd get back to me the next day with what they had available that matched my wishlist. He called me the following day just as he said he would, and even sent me pictures of the car(I've previously test drove it after stopping in the dealership while getting an oil change on my Acadia). Santino gave me a breakdown of all of the finances(rebates, lease price, Costco rewards) and sent everything via e-mail. I was able to print everything out, sign it, scan it on my phone and send it back to him. The whole deal was done without me even stepping into the dealership. Once the deal was complete, Santino even delivered the car to my house and even returned my old lease. The amount of effort and care that Santino puts into making his clients happy is truly remarkable. He's truly a one of a kind guy that makes you feel like you're family

I had the pleasure to be introduced to Jesus Sosa who helped us with locating and the purchase of a Buick Enclave Avenir in the color combination and features we wanted. Jesus was soft spoken, took his time, and answered all of our questions in a polite, professional, and courteous manner. He gave us his cell phone number and we texted back and forth, called each other numerous times and he was always quick to answer or respond. All of the all the other team members from the general manager to the details guys that installed the floor mats, were also very polite, professional, and courteous. This is our second new GM vehicle and the first that we have purchased from City Buick, we will be back again.

One thing that this owner may not know it’s that a lot of things gets done thanks to firsy Molina, he is one of the best employees in this dealer as long he works there definitely I will keep getting my service done at this location

Excellent dealership! To be honest, my expectations weren’t that high because the surrounding dealerships in the area left me with a poor taste in my mouth. I was pleasantly surprised by the welcome we received right through the door. They didn’t press us. There was a polite greeting but no aggressive sales assault. I told them we just wanted to look around a bit and they allowed us to do just that. When I did have a question they were genuine in their response. I talked at length about our needs and they listened. At no point did I feel this was a “get them to sign, sign, sign....now, now, now” approach. Their knowledge about the vehicles was impressive as were their handle on lease and financing options. When I explained I wanted to comparison shop the competition a little further they did not protest and I could sense there was a confidence present in the level of their offerings as well as the integrity that they wanted to sell the right car to the right person. I can’t understate the importance of that alone, Allison Doyle is undoubtedly doing an excellent job as General Manager. It were these intangibles that likely made the difference because of the peace of mind I had felt knowing that if I had to return to the dealership throughout the course of my lease I’d be in good hands. I feel very fortunate to have found City Cadillac GMC and I’m grateful for the work that our Salesperson Karen Herrera put in to make sure everything went smoothly and we were completely satisfied.

I have had some misunderstandings when I purchased my car and wrote an email to a sales manager at City Cadillac . That person has gotten back to me by phone to explain all my questions that I misunderstood. Which I was very happy about. My visit to City Cadillac was very pleasant, the people are very nice and courteous.

Had an excellent experience with Antonio Minervini. He was very professional, informative, patient and diligent in helping me trade in my old vehicle and drive off in my new Sierra. Buon Natale!

Im not the one to write a review but had to share my recent experience here and happy to say I leased a 2021 GMC Terrain SLE, couldn’t be any happier. Didn’t feel any pressure to sign on and we negotiated on a price and closed the deal! Very smooth, relaxed experience (purchasing a vehicle can be stressful lengthly negotiation) VERY VERY HAPPY WITH THE EXPERIENCE and Grateful for the helpful staff. Juan C. was one that helped us lock in this deal. If your looking for a vehicle see him. Total time in dealership was about 45min, we picked up the vehicle next day. Definitely coming back for my next car purchase.

I had a great experience purchasing my vehicle and the sales person Valeria Meneses was extremely helpful and took her time explaining everything to me. I would give Valeria 10 stars if I could. Awesome dealer and great staff.

My service rep is knowledgeable in all areas. He always checks to see if your warranty will cover your vehicle issues. He keeps you updated during your visit. My only issue is repairs(mechanics take too long.) You should not have to wait 8 hrs. for your vehicle.

Excellent and professional service with my service advisor Cherise Dawkins. Thank you

Where is my car? I placed a factory order in January 2021 for 2021 GMC Sierra with 6.2L EcoTec3 V8 engine. Was told it could take up to 4 months due to COVID-19. No problem, understandable. Gave deposit and left, only to realize that they gave me zero paperwork regarding the order and no follow up email. After numerous calls and messages, I managed to get in touch with our salesmen Juan C. maybe twice, just to be told both times that he will email paperwork in 5 min. He never did. Finally got it from Allison Doyle, general sales manager on March 30th, 2021. Estimated car arrival time has come and went, and again there was no answer from them on emails or phone calls regarding the status of a vehicle. Finally, we got notified that the final production date will be May 31 and the car will be arriving 3rd or 4th week of June. We were ready to pick up but got no confirmation from them. Following few days of silence and unanswered emails, they confirmed on June 26th that the car is ready for pick up and Juan emailed images of the car. To my amazement it was a car with 5.3L engine, different wheels and bunch of accessories missing. Asked him to call me to discuss, but no luck. My wife and I drove to the dealership and Juan immediately went to talk to Allison when he saw us. He came back like it is all good, took a key and actually asked us to follow him to the car. When we refused and asked about the changes to the car, he told us the factory notified them in May that production would not continue if they didn't agree to downgrade the car. Unbelievable, but if it is true, and considering that we are talking about $60,000 purchase, why not tell us in May that the GMC decided to alter our order? And the price for a downgraded vehicle? Just few hundred dollars less. Allison was sitting few steps from us, staring at her computer and didn't even have a decency to come and say a word. We took our deposit and left without a car after waiting for 6 months.

My service advisor Kathy was extremely helpful in explaining and getting me the needed service.

I have been going to City Cadillac for the past 6 years and have always had a great experience. I recently went to City Cadillac to return my lease and lease a new car. Juan helped us, and was very friendly and thorough. We were in between 2 different pick up trucks and styles and he went through all the features. We are happy with our new GMC Canyon and the service we received. The only setback was wait time, however, being that they had only reopened for 1 week it was understandable.`

This was my1st experience purchasing a vehicle at City Buick GMC and it was great! Daniel Fagadar, Sales Professional was very informative, and a pleasure to work with. I love my new car and I would recommend Mr. Fagadar as a very friendly person who made this experience very easy from start to finish.

Great Experience with John & Joshua. They Helped Me with My Trade 2016 GMC Denali. Got Great Money for Trade & Gave Me a Great Price on the New 2021 GMC Denali. Been Buying New SUV for Years & Love when I get a Place That Doesn`t Play Around with Prices & Take Care of you like Family!!!!

Had a great experience working with Karen Herrera! She was the best! Made us very comfortable and answered all of our questions! Very helpful making a decision with our vehicle!

Our experience at this dealership was great. We were able to find the vehicle we wanted and the agent (RANA) who helped us gave us a good deal. We also got our registration expedited which was of great benefit to me. They answered all our questions and let us ride the car to see if it was to our liking. Also, when contacting them though the phone, they’ll call you back!

The service department is full of unprofessional employees. They damage your vehicle and lie to cover up. I will never purchase another car or come here for service.

Cherise filled in for Kathy, my regular Service Advisor, along with assistance from Marlon. The entire service experience was prompt, pleasant and I got the car back in better shape than when I dropped it off.

Leasing my new car from this dealership was a great experience! I was able to complete my credit check the day before online and Allison and Gary were very helpful in finding me the right car for my budget. When I came in, the entire process was very efficient and my car was waiting for me. Gary helped me with the entire setup process and the car was in perfect condition. I highly recommend this dealership and especially the Buick Encore

Had a great experience purchasing a car here. Helena, our sales person, went above and beyond. She was very helpful, knowledgeable and very patient even after we decided to start negotiations all over again when we decided to go for a different make and model. John, the manager, was extremely professional and a pleasure to deal with. They both worked so hard to get us the best deal possible. I highly recommend their services.

Meeting Dan was an amazing experience. I have never had such an easy transaction so easy and painless. From our first conversation to our last Dan was always very knowledgeable and thorough. He always kept me in the loop and sent photos of all my potential cars. He is an amazing Salesperson. City Buick Cadillac GMC is so lucky to have a salesman like Dan. No matter how far the distance Dan is your man. That’s a promise. He goes over and above for every customer. He certainly proved it to me. I couldn’t be happier with my entire experience. I would definitely recommend Dan for your next car.

Excellent customer service, they make it very easy to purchase a vehicle.

My experience here was amazing! I got a great vibe as soon as I walked in and was greeted by the manager who was very friendly and welcoming. He matched us to Helena who I highly recommend. She was very knowledgeable about the Acadia and worked hard to find the color I requested. I never felt pressured by anyone which was important to me. If you're in search of a new vehicle, this is the place to go.

I purchased my first Cadillac from City Cadillac on 7/19. From the minute I walked in I was greeted warmly and treated courteously and professionally. My experience with my salesperson Helena was exceptional. She did everything I asked and has followed up several times with me in the past week. I will recommend City Cadillac to other people and I will definitely purchase another vehicle from Helena in the future.

I made an appointment to get my cadillac checked because it was making a squeaking noise every time I braked. I was on a road trip so I had no other car to drive around in other than my vehicle that needed servicing. When I had called this Cadillac, the representative over the phone informed me that it would be done in a couple of hours within the same day. I made it abundantly clear that I had no other vehicle so I would wait and she offered a morning appointment. I drove an hour to get there and before even diagnosing it, they inform me that I would have to leave it there and they were not sure when they would take care of it. She suggested I take an uber or train while leaving the car but that made absolutely no sense considering I’m on vacation and I need a car to get around places. Their customer service was horrible and conveying of information was inconsistent. They basically wasted my whole morning with the run around because they couldn’t tell me the situation over the phone.

I got my first car from City Cadillac. James was great. He showed me about six cars. He explained the features of each one and gave me advice on which one fit my needs best. He's very knowledgable about the cars that he's selling and extremely patient. Would recommend him as a salesman to anyone whose dropping by.