WaFd Bank 100th Ave, Kirkland

This is the worst Bank I've ever seen. They recently bought my mortgage and after a struggle I was able to set online payments online. After a month the recurring payment that I set up was cancelled without any notification. Luckily I've checked the status of my account a saw that the order was canceled and the site did not allow to set it up again. If I haven't check it, this could impact my credit score. Then I've called the costumer service and they told me that it is a bug in their system and I cannot set it up online. And I need to fill an ACH form and send to them. After I filled the form, I called after a few days to see if it went thru and they told me that I received the form but it will be start charging only from next month. So in order to pay the current month I need to go physically to the bank and bring them a check. Why it is not possible to pay my mortgage online??? OK, so I drove to the bank and gave them a check for the payment. But, this is not the end of this horrible nightmare... Today when I checked my bank account I discovered that I was charged twice!!! One for the check and another time for the ACH form that was not supposed to happen. This is so frustrating, I would recommend to avoid this bank at all cost.

I have been banking with Washington Federal since 2006 when they were First Mutual Bank. I recommend them to my clients that I set up, review, and train one-on-one in QuickBooks and Quicken in Kirkland and the Eastside and frequently stop for a free car wash at the 76 across the street. Why? Because unlike US Bank, they allow free downloads into both of those software packages. And their statements are easy to read.

Very friendly accountants and overall bank is pretty well managed

Dropped off 4 deposits all ready and filled out. Thought it would be a quick enough deposit. Alex took 20 mins to complete my transaction. He also did not greet me at all when I pulled up.

Great branch, the bankers inside were really helpful and friendly