Virginia Credit Union Administrative Headquarters Boulder View Dr, Chesterfield

This is such a terrible organization with terrible practices. If you think this would be a nice, local, safe haven from the big bank corporations then think again! They are literally WORSE!! They are waiting to CAPITALIZE on their customers.They do not care about their community or customers when they wrongfully take money. Customer service is a JOKE! They once told me the information I'm seeing on my account is not what what it actually means but when I say so I'm not seeing truthful information they tell me it is truthful? What?! They once told me they could not reverse a nsf fee because they reduced one 2 YEARS AGO, that was caused by them. They do not listen to their consumers, I've complained so many times about accessible locations and they have don't nothing but put a place where there's already a place nearby! I'm so unsatisfied with my experience it hurts!

if this is one ne chesterfield mall terrible drive thru. they need more space. They are slooooooowest one in Richmond. you cant even make it to atm because cars blocking it.!!! they need instructions

Put a hold on my paycheck for two weeks. Customer service was completely inept.

Stay away from this organization. As a small business owner trying to survive a financial crisis due to a pandemic called Covid these people slapped me with 2 warrants in debt. After numerous calls to them to explain based upon the nature of my business it was almost impossible to conduct my line of business in homes and generate revenue to pay my obligations they were nasty. There was no understanding. They said we tried to work with you during the early stages of Covid but since you could not agree to our terms we have to file the warrants. I stated to them Covid has only gotten worse and they turned a deaf ear. They said when do you think you can make payments? My response can you tell me when Covid will end?

Horrible customer service. I've been trying to get VACU to correct a Deed of Trust for 6 months. NO ONE will take responsibility for their error and get this corrected. Time for dump this bank!

Clean Establishment and great customer service.🤗✨💞