Virginia Credit Union Spotsylvania Pkwy, Fredericksburg

If 0 stars were available, that is what I would rate. My family was working with SHARLENE, who did not seem to know how loans worked. We were going to be first time home buyers, until she made things difficult. She pushed countless of documents at us to sign at one time, without further explanation. She refused to help relay information to other loan companies without our signature for all of her forms first. She had charged us a $450 application fee, that we were originally told was just a deposit on the appraiser. She withdrew the money before a home inspection was even done and almost immediately after the initial offer was accepted by the home owner. We ended up voiding our offer due to the home inspection results, but the appraisal happened anyways without giving us a heads up via email or phone call. The document was pushed in with dozens of other documents, almost sneakily hidden in there. Turns out this $450 is nonrefundable even though we did not purchase a home or use the loan. When trying to contact her to remedy and explain this situation she not only was she nearly impossible to get a hold of she was extremely argumentative and blamed it on us. She was extremely unprofessional. Even our realtor tried to speak with her to ask for a credit or a refund and she was rude to her as well. I am choosing to look elsewhere to someone who treats long time customers with respect and take the time to really explain everything. She pushed us to sign everything one day after our offer was accepted. One day. She never even gave us a chance. I can’t speak for the other Loan officers, but please I urge you to not use SHARLENE unless you want to be misled.

I love this location! The tellers and their managers are awesome! Before COVID and even now I’m alway met with a smile behind a mask of course! Lauren has always been very kind I mean I receive awesome service each visit!

Once again, constant problems with ATM machines.

I have never had any negative issues with the employee at VACU. Been a member for some years. The staff and management are the best. Sometimes customers have a bad day and misinterpret the policies. VACU. Has always been unsurpassed in banking.

Melissa is very understanding and efficient at helping me in such a short time span. I greatly appreciate all that she did for me.