Vibrant Credit Union Ridge, Bettendorf

PUBLIC SERVICE ANNOUNCEMENT: GO ANYWHERE ELSE OR KEEP YOUR MONEY AT HOME! By far the WORST credit union. I have had nothing but bad experiences and borderline fraudulent practices from this company. They have horrible customer service. They are so comfortable with this behavior that they seem to be encouraged by management to have horrible attitudes. They just ignore you when you point out that something they do is different that what they original promise you to get you in the door. They do not care about their customers and will go out of their way to find ways to take advantage of you but will not go out of their way for any positive reason. If I could go back in time i would never have picked vibrant for my loan or personal banking. They were great in the beginning then did some restructuring and seemed to have fired everyone good that worked there. Now nothing left but miserable rude people that dont care.

Sometimes things are a little bit hard to take care of but mostly this is a great place to have your bank account :)

To open the account was quite lengthy but overall I was very pleased with the service. I like that I get my debit card right away. They reviewed by credit score and offered a lower interest rate on my car loan from another bank. Not happy that I get charged a fee when using an ATM. This account is really for a rainy date savings account The employees have been very helpful and professional and friendly

Every time I've needed help or service, they've gone out of their way to help. All the reps I've spoken to have been super friendly and patient with me and I've recommended them to anyone who even doubts their current bank

What a helpful and friendly group of people. Ceili Poole helped me with a loan and could not have been more helpful and understanding.

I have been a member for years at Vibrant Credit Union and have had a very pleasant experience ..very professional and would recommend them to my friends and family. diffinitly a great Credit Union.

My loan was a good process but trying to pay it is awful. I locked myself out of online due to trying too many times. I called for help and was told its best to go to branch to prove identity. Went to branch, lobby closed. Drove to other branch, lobby closed. Went to drive through and watched 5 cars that came after get service. I called number, on hold 10 min. Talked to lady who tells me its $20 to pay over phone. Told my story that I've spent 3 hours trying to pay. The entire tome it's taken me to google Vibrant and write a review I've been on hold. Not OK. I jave spent nearly 3 hours trying to pay calling, driving, driving, calling, on hold, talking, on hold, talking - pay.

It is ridiculous that the lobby remains closed . Trying to open new accounts is ridiculous. The phone system is impossible to navigate we had to call 6 times to pay off a car loan that had $2.64 left . Kept getting transferred to the wrong departments. Customer service is non existent.

My husband and I opened an account several years ago at DHCU, since renamed Vibrant Credit Union. We left a balance of $400 in there. I went back to remove the money and close the account, only to be told the account was closed two years ago and the money was ABSORBED BACK TO VIBRANT due to inactivity. This is THEFT. Our home address and phone number have not changed in 12 years. There is no excuse not to notify a customer you intend to drain their personal bank account to feed your greedy, corrupt for-profit business. Hello? Consumer protection laws? Vibrant is no different than what Wells Fargo did to their customers. Vibrant owes me $400 plus interest. And a huge apology for being so shady. I will never do business with them again.

The staff at Vibrant credit union handled my problems beautifully. I hope everyone there has a beautiful Christmas.