Vann York Paint and Collision Center N Main St, High Point

I have to be honest with anyone who is reading this review. If you're ever involved in a accident, do not take your vehicle here at all. I repeat, do not take your vehicle here at all. My vehicle has been there two months already and they still cannot give me a timeframe of when it'll be repaired. I'm afraid that whenever I do get it back it'll be something else wrong with my vehicle. Their reputation for customer service is nothing to brag about. You can never get a honest answer about anything and they will call you back I'm guessing if they feel like it. I promise that I'm not exaggerating or being petty. I'm being totally honest. Vann York's ownership should be ashamed of themselves the way that's it's being operated. I guess since the older generation let the younger generation take over, it's become a sinking ship. It doesn't take 2 months for parts to be delivered so that my vehicle can be repaired correctly. I put my trust in this company and it's been 100% destroyed. I just want my vehicle back and repaired without any problems. Think long and hard before dealing with this company. If you don't mind poor customer service and being lied to, by all means do business with them but I promise you'll regret you ever did and thank me later. Nobody should have to go through what I'm experiencing. Please take my advice and you'll be happy you did. Patrick L.Thomas United States Army

After picking my vehicle up from repairs done from this location. While driving less than 1 mile from the center the driver side wheel fell off that was not even part of the repairs done to my vehicle. Thankfully no one was injured and luckily i did not hit the telephone pole that was inches away from me, the tire went 50+ yards. This is NOT my first incident i’ve had with this place, it’s actually the second. I HIGHLY DO NOT RECOMMEND THIS PLACE. I will NOT be coming back here.

Repair wise everything was done great ! Only thing that I noticed was that they didn't rehook my fog lights before returning my car to me.

Collision companies should not be be tired of giving quotes to a customers even if they have only asked for 2. I went in to get a personal estimate on damages then my insurance was going to come in again to get another estimate, but one of the employee there probably does not like working there because he was just lacking the respect I don't want to name people here but that person told me on my face that he will not given me another estimate when my insurance comes in. I don't understand this business works of quotes you give customers the quote and they decide. But that specific employ thinks I am wasting time here. Please let the person know that giving "customers" quotes is not a waste of time. Never recommending anyone here. Because giving estimates to customers according to him is a WASTE OF HIS TIME and other people. I honestly don't get it I asked for an estimate but in 2 different ways but he was not happy with that. I am not wrong for asking that. I got no problem with the company but if a customer is treated that way then thank you but this does not for me.

The location was not hard to find. The inside was very clean and well organized. The staff was very friendly and attentive except for one person that seemed to be having an off day. I didn't have any direct contact with this person but did not pick up a friendly vibe. Eric got up and introduced himself which was awesome and took care of everything. There was a mix up from my insurance company about the rental reservation. Eric was on top of it and called my insurance company and a person from the rental car company showed up to pick someone else up. Eric spoke with Heather from Enterprise and she was able to take me back to their location and get me squared away. Eric did a wonderful job of getting the process started to making sure that all my needs were taken care of without having to ask for anything. This was my first time dealing with Vann York but I can tell you that they are off to great start with getting my car fixed. I normally don't go 5 stars but they deserved it for making this a very painless situation. Thank You Eric and Vann York.

This might be a great business but my customer service rep Roger was awful. My car was there over 2 weeks and he only called me once to get the okay on an increased estimate. He NEVER called to give me any idea of how long the repair would take - I didn't know whether it would be 2 days or 2 months. And today when I called at 2pm because he told me yesterday when I called that it would be ready he hummed and hawed and guessed it might not be ready today. I asked to speak to a manager - still waiting on that call. In the meantime, I reached out to the sales department as this is my fourth car from Vann York and always have received excellent service. They got me connected to a miracle working customer relations rep who when I shared I could not pick up the car tomorrow because I was working 12 hours said they would have someone deliver it. She also got things expedited and got my car over to the mechanics shop and back to the collision center so that it could be completed today. The smart aleck repair shop rep Roger called me at 5:38pm to say I could pick up my car - and then he said Oh wait you are in Greensboro I guess you will have to pick it up tomorrow. There is no doubt in my mind that he thought about that before he called me. Just glad he knows how to work a phone since he apparently couldn't use it to update me. BIG thanks to Honda Dealership Manager Christopher Thompson and Customer Relations Rep Yvonne Strachan for providing excellent customer service to a longtime loyal customer. Might be a great business. Might do great work. But avoid Roger at all costs.

I was hit in the right rear of my car and I was pretty upset but this shop was on the list to do the repairs and since I only go to Vann York Honda I decided to try Vann York Paint and Collision Center. I was told at the initial time it would take about 7-8 business days so I was ok with dropping it off on 12/27/21. The insurance company said that they received a quote of only 5 days to do the repairs so the rental car process was bad but that was all the Insurance fault. I'll be honest when I took my car in it was dirty with leaves on the floor and dust on the inside. I hadn't washed it in months and its a white car. I eventually got my car back in about 6 business days and it looked like a brand new car inside and out. I wasn't expecting them to detail the inside but I was happy to see it. They did a great job on the repairs. I will look over it again today to make sure because I got it at around 5 so it was getting dark. But as of now I'm 5/5 happy. If they had a detailing service I would pay them to do that lol

We’ve had repairs done here twice. Once recently and the other time about 3 years ago. Both times they kept the car for months. Once returned it had to be brought back 2-3 times because it wasn’t fixed properly. One time they even had to send it to another shop just to fix it because after a month they couldn’t figure it out. No one is ever available to answer questions when you call and it’s hit or miss if they even return your call. Don’t waste your time!

Went to get an estimate and thank goodness because afterwards I definitely don't want them to do repairs. The estimator barely even looked at the vehicle so there no way he could even come close on an estimate. This was the quickest and most inaccurate estimate I have received. The purpose of an estimate is to get as close to repair cost as possible....sure they may find other issues during the repair that they couldn't see but there was obvious damage other places that an estimate wasn't written for. If they can't take time to actually look at your vehicle to provide a fair and somewhat accurate estimate, what makes you think they will take the time to fix your vehicle correctly? Do not recommend them to anyone.

Worst body shop experience, they had my car for over a month which was only suppose to take 4 days to repair. They could have communicated to me that parts were on back order I had to keep calling to find out anything. I also kept trying to get a loaner vehicle w/ them and when I was able to get one the next day the car wouldn’t start, which made me late to work.(I’ve never been late to work)Heidi answered the phone one time I called to get an update on my car she was very rude and unprofessional. Once I finally got my car back I had to drop it back off twice. The 1st time was the very next day bc they put scratches on my BLACK CAR they tried to polished them out but only made them worse not only that they misplaced my license plate frame and put a cheap one on my car and expected me not to notice that. 2nd time was b/c it would rattle everytime I would drive they somewhat fixed that I could still hear the noise so I took it to a different shop and they did the job right and corrected the rattle. Now I just have to take my car to a different body shop to fix the buffing marks that they created when they tried to remove the scratches that they put on my car. Not to mention they didn’t even bring the paint up pass the quarter line on the bumper so that it blends perfectly. This Vann York Honda body shop is NOT where you would want to bring your Honda.

Absolutely horrific experience here. Dropped my car off on Monday and was supposed to be completed on Friday. After calling and checking on it multiple times on the following Monday it is still not completed. The Manager also did not bother to call, he let his associate handle the customer. They need to learn to communicate to customers. I would search for an alternate place to have your repair completed.