United Finance Ne Fourth Plain Blvd, Vancouver

These guys try their hardest to work with everyone. If you have bad credit they can still help, just understand you'll pay a higher interest rate is all. But I was able to get a decent loan from them that I used to pay off all my other debt. So now just one monthly payment to them and I'm good. Thanks guys!

How this place continues to have business is beyond me. I've been waiting for a verdict for 3 weeks on something that should've taken a couple hours. Every secretary I would talk to gave me different excuses, took my name & number, told me I'd get a call back then I never would. I've worked in many places that were "short staffed" with high work volume & NEVER took multiple weeks to give a simple phone call back. So unprofessional.

Russ was amazing. I was in a serious crunch for time for my loan in order to pay off debt and bills in time. He reviewed & approved my application day of and even was able to get me more than I requested which helped me even more. He made the process fast, easy and to the point. He made me feel welcome and at ease. I would recommend this location to anyone.

When the COVID-19 pandemic hit like many others I was out of an income due to furlough which turned in to unemployed. In an attempt to pay my loan with what little funds I had United Finance Vancouver WA was NOT willing to help me such as lowering my monthly payment or at least something to help during this time. Instead I received phone calls 1-2 times daily, followed by an email after each phone call. I would make a payment that I could not even afford and the first thing they asked when can you pay your next payment and if you answer “I am not sure” they will press until you give them a day. Once that day comes they start all over with the harassing calls. I ended up losing income, currently seeking assistance with MANY of my finances such as home, power, food (forgot to mention I am a single mother) other finances/bills come before United Finance Loan. Eventually I was served a notice from United Finance for non-payment. My 13 year old child answered the door and the lady serving the letter asked many questions to my son and also wanted his information...HE IS 13 A CHILD.. this was all recorded on home surveillance not once did she ask if I was home to speak with. After, I received a call from unknown number it was Russ from United Finance..he was very rude and intimidating. I felt cornered and harassed, so uncomfortable I hung up the phone. I wrote a complaint to corporate and have heard nothing back. Today I was served AGAIN with a court hearing notice. It’s a pandemic? I have NO income right now like many others. To be harassed daily, treated poorly and the unwilling to understand or work with me was not needed on top of all the other stress from losing my income. All I will say is see you in court. I hope this company feels good for taking a single mother who loss her income during a pandemic because I missed a whole 2 payments.

I don't understand the negative reviews. Interest rates are high, but that is to be expected for a loan company that specializes in helping people with less than stellar credit. I have been doing business with United Finance for over 15 years.Even when my credit score was better, I would continue to get loans from United, just paid them off early so I wasn't paying the interest. Russ, at the Vancouver location is the best. He understands that life happens. He greets me by name every time I go in, even after 6 mos. to a year has gone by. Will continue to provide them my business, as long as Russ is the manager.

I applied for a loan. I’m a small business owner trying to keep up with every day or month bills. In the winter months work is hard to do. So I wanted to try for a very small loan just to get by. I read the reviews about this place and they seemed good. Don’t let them fool you about the credit score. If there is trouble in your score, they are prompt to tell you no. However, the reviews say they help to rebuild such score. Not the case. Negative review in my opinion

This place is a joke, was ok in the beginning. Lost my job, couldn't pay long ago. Russ tried working with me but do to circumstances I couldn't follow through ( my fault ) fast forward, truck is still sitting in my driveway and am now dealing with phillip who is an absolute joke! He states it's to expensive to take the truck back, I've been evicted due to the pandemic and need the truck gone. Asked then what I should do with the truck, he states I dunno not my problem. What an @ss!!

This is the best agency I've been to. The staff is very good at their work and the owner?/manager? Named Russ... Is fantastic, super nice and exceptionally knowledgeable, he has excellent people skills and a wise character. Very good to do business with. 10/10 will come back again when I want a new loan.

Edit: I was given a call from Mike at the Oregon Branch. The call addressed my concerns, clearifed a few things even I was misinformed on, example apparently the fees I was getting charged show on the invoice, but get removed somehow in the backend. My suggestion would be to change this if possible UF, or explain it before hand, so you don't send the wrong message. Now that I have been able to discuss with Mike my customer service concerns, I do feel better about my over all experience. I'll be contacting him personally from now on. Thank you!

*Update* When I first started with United Finance my credit score was 555. United Finance was able to give me a loan. Through out the life of the loan, my credit score jumped up 70 points. I have now just finished paying off my loan and cant wait for my credit score to reflect it. Thanks Russ and Team. You will be missed but not forgotten. --------- Russ and his team of professional financial counselors work together to bring you the best service in providing loans and advice. As I just found out today, if you are late 1 payment, please let them know and communicate with them situation. It will do you more harm if you do not. His team does a great job in keeping you accountable and wants to make sure that you pay for what you borrow. The reason why people complain of high interest rates is because they have bad credit. Russ and team will help you get back on your feet with your credit score. Thanks Russ and Team

I have always had a great experience with Russ and the whole team at United Finance. They are friendly, easy to work with and they have even worked with me on a couple occasions when things got tough. I have gone to them a couple times and each time it was a smooth, easy and friendly experience.

Russ. The branch manager is great! I am so thankful and greatful to do business with a great loan company. Russ was caring, and the ladies at the counter were very kind, and professional. Come Here! Before you go anywhere else. Thank You. Ms. Austin

Mr.Russ is 100% legit and super friendly, I’m a returning customer due to his honesty and understanding factors towards my situation. Be honest to him about your loan and he will be more than gladly to help anytime with a blink of an eye. A+++