UMB Financial Services Inc Grand Blvd, Kansas City

I have called several times to get an explanation for a manually entered charge on my checking account. Mind you I have had my account open since I was 16 I’m now 27. I talked to everyone and finally was told collections for my auto loan made the charge. Long story short I spoke to Mrs. Smith (very professional btw much more than her supervisor) and her supervisor Sarah Reed (very unprofessional and extremely rude) about the charge in which they both said it was them who did it. When I got on the phone with the supervisor she refused to give me upper managements contact number. She then began to question me as to why I was behind on my payment and lectured me about how I knew when my payment is due. Then she asked me where I had the vehicle cause it was gonna get repoed. I do have recordings and I hope they have theirs. When I asked her for her name again Sarah said “let me spell it for you” as if Sarah is a difficult name to spell. As of today because I was not aware I signed documents to authorize them to charge it to my account, I am now current. I am now aware and would like to cancel the authorization, unfortunately Sarah refused to helped me do so. They don’t cut ya any slack! Your options are pay it or don’t and if you don’t then they will charge your account for whatever amount they want whenever they want! I will be looking for a new bank that will accept my checking, savings and auto loan. I will also be talking to my mother and brother about closing their account with them.

They truly care about not only customers but the employees as well.

United Missouri Bank(UMB)is great, they have friendly staff.