U.S. Bank-Cynthia Ann Theisen-Mortgage Sales Supervisor Prairie Center Dr, Eden Prairie

Cindy is hands down one of the best loan officers I have ever had the pleasure to work with. She is a wealth of knowledge and kept me informed thru the whole process and explains the next steps so I knew what to expect. Easiest closing I have ever had! Great communication!!

Initially during the application process everything was smooth and whenever I was asked about if there are any concerns, Cynthia kept saying no action item on my end and everything was going great until the night before the closing. Called her on the morning of closing and she said everything should be on time, so here i go to the closing agents office and closing agent says she did not receive the final statement from bank yet. When I call back to loan officer is when things have went in a very wrong direction. True customer service and professionalism only comes out when the problems arise and the way the situation is handled. When a delay occurred in getting the closing documentations and statements from bank to closing agent occurred, when I called to check in the situation my loan office chose not to explain what went wrong and why it had happened and what will be the resolution, instead Cynthia was just SCREAMING and SHOUTING at me over the phone trying to blame my real estate agent and my self for requesting the changes within 10 days of closing and simply hung up on me. If any of my change requests were going to cause delays I would have been very happy if so called loan advisor/officer would have raised the concern to me right away which 12 days before closing saying that those changes could cause delays in closing, but she didn't say a word and accepted the requests. And at the end when things didn't go as expected, in return she SCREAMED and YELLED at me as if it was my mistake. Doesn't matter whose mistake it is, this is very unprofessional to SCREAM, YELL and HANG UP a call and not responding to any follow-up calls while a customer is stuck at closing agents office without know what to do next. later on closing day she only responded to closing agents emails and never got back to me. I do not recommend Cynthia for dealing with your mortgage needs based on my experience. There is simply no justification for SCREAMING and YELLING at a customer.

Cynthia is caring and knowledgable and puts her clients first. We chose Cynthia over several other Mortgage Professionals and we would do it again. It was an easy experience and she explained everything to us so we could understand.

I've learned a great deal of information from Cynthia in the short time I've known her. She is passionate about educating EVERYONE around her. It is clear to me that she takes the time to support her clients throughout the home buying process in a way unlike many others out there!

Cindy is one of the most knowledgeable mortgage professionals I know. She's got over 20 years of mortgage lending experience, and the passion it takes to deliver world class service.

Cynthia Theisen Mortgage Loan Originator at this location in Eden Prairie came highly recommended and I can see why! Cynthia and her team was amazing and made the mortgage process painless and easy! I’m a single person and worried about the mortgage process on my own. Anytime I had a question I could call or email and get a quick response. I have done the mortgage process a few times and by far Cynthia and her team made it so seamless! If you are buying a home I highly recommend Cynthia at US Bank. Thank you so much for making this such a worry free process for me!

Cynthia was instrumental in helping my loan complete in time for my family to close on our home. We had a lot of issues, including one of the key players quitting in the middle of our loan processing. My Husband and I - being first time home buyers- were at a completely lost. Thankfully she knew just what to do - for us and for the needs of the loan. I wouldn't have my home today without her. She helped get my loan back on track so we were able to close in time!

Cynthia went above and beyond to make my refinance process and breeze. In the midst of unprecedented activity during the re-fi craze, when I couldn't get other bankers to meet my deadlines, Cynthia opened her office at 9 p.m. to make sure my business was secure and my rates were locked in. Every step of the way, she made the process easy for me. She is professional, accurate, and really knows her business and understands customer service. I've worked with Cynthia again and again, and I've referred several friends and associates to her to -- all happy campers. - Tom Richards

Cindy puts the interest of her clients first. She brings deep expertise into each transaction. At the closing table, we consistently hear positive feedback about the experience of working with her.

Cynthia was unprofessional, rude, and not communicative. She insisted we sign documents with incorrect figures, made us come in to her office so that she could take screenshots of our investment accounts (instead of accepting screenshots we sent her), sent emails filled with jargon and screenshots of text instead of actually typing, and interrupted us mid-sentence ALL THE TIME. She didn't answer calls or emails in a timely fashion (if at all). When we went to get our cashiers check for the title company, we heard her in her office (with the door shut, across the room), screaming at someone on the phone. Do yourself a favor and find someone else.