U.S. Bank Branch Pico Blvd, Santa Monica

The employees are friendly and helpful. But Betty the greeter is the best. Sweet woman.

This bank has got to be the worst. They have 6 teller windows with one teller. 1 cash counting machine across the room. They remodeled and now have 6 desks for the "suits", but no one would answer the phone when I called 8 times. I then drove down to the branch and there were no customers. Employee Francisco said they were busy. Yeah, just talking to each other. Do yourself a favor and go to Chase or Bank of America where they have many tellers, many cash counting machines and some people skills....they even answer the phone!!

1 st time. I put 1 star review think branch always Empty now I understand because employees very rude almost there going to run your credit to deposit one check

It's an excellent branch with great parking. People are always nice.

Most uninformed branch I have been to. Poor service, avoid

Totally unwilling to help. I'm an officer of a private organization and even after verification, they said policy wouldn't allow them to release bank statements for a closed account. They would only release them to an old officer, someone who no longer has banking rights with the organization. They claim it's for security reasons, but this makes me even more concerned for security of my accounts---can all old officers who no longer hold authority with the org still access bank information? Will be looking into other banks. Would not suggest ever using US bank for business purposes.

After 10 years if service this branch decided to close my account. I was in a hurry and told the teller this , who then proceeded to act as slowly as possible. After doing his best to waste my time including lying to me I became understandably upset. I was not out of hand or loud, I simply told him I was very disappointed in his performance. He then apparently closed my account and that was that. I returned home from abroad to find my account closed and the balance sent to an old address. This type of behavior in a place of business is unacceptable. If you are considering U.S. Bank as your bank of choice please choose another option. Update I got a Bank of America debit account and all I can say is wow ! Such a huge difference in not only customer service but account features. I highly recommend Bank of America to anyone even looking for U.S. Bank , change your account today as its a wise choice 😊

I am a client and I have been going to that branch for 4 years now. The people there are very nice and helpful and I love the parking structure.

This location has safe deposit boxes.