U.S. Bank Branch Pine St, Los Alamitos

All of the employees and managers there are so friendly and helpful. They go above and beyond to make sure you get the information you need and to help you with any problems you may have. It is always an enjoyable experience going there. I highly recommend US Bank.

I used my debit card which is a Walmart money card at ATM unfortunately the transaction request gave error message “system timed out” returned card but no money. Update: yes I did file a dispute and hope to get credit within 10 days Thank you Caitlin @ US Bank for response.

Felt like I was imposing on the staff when I asked them to cash a check for $6500 they could only give $1500 cash. What bank has no money? With staff that feels your imposing on them because you don't have an account with them which I certainly won't now !

I stopped today to ask for help/advise on transferring money from US Bank to Chase Bank, which my daughter is trying to accomplish unsuccessfully for two weeks already. First I talked to a bank teller and then to the branch manager. The teller was telling me to use the 800 24 hr service and the branch manager suggested to ask Chase Bank to draw the money from US Bank. When I insisted that there must be a better way, she let me know that my time is over, telling me that she has to make a phone call. I have been with US Bank for a very long time, but after today's experience I would have to say goodbye.

The teller misinformed me that there would be a 5 day hold on my payroll check when I deposited it that day, even though I asked when would the funds be available, which she said tomorrow. This was a great inconvenience to me because I needed that money for bills. I go in to speak with a Branch Manager only to find out that their off today. I was given the name of the manager and told the problem can be addressed on Monday. Great customer service, especially when everyone is so not willing to help. At this point I'm debating keeping my account.