Los Alamitos Medical Center Katella Ave, Los Alamitos

The common thread in the most of these reviews is "the staff was rude". I can attest to that. I was in the ER from 3/23 at 9:00 PM till 3/24 at 3:00 AM. Generally, they all acted as if they hated their jobs and would rather be somewhere else, and it clearly showed. No sense of empathy or compassion for the patients. I could have been in the DMV. The woman behind the desk at the ER waiting room acted exasperated and annoyed if you asked her a question. She was dismissive and indifferent to everyone she spoke to. ( I had a front row seat for my 4 hour wait for a bed). The x ray guy, the EKG guy, just moved you around like a sack of potatoes with no attempt at conversation, just barking out instructions and not explaining what they were doing. While I was waiting for a bed, the ER registration office called me FOUR TIMES to get my insurance information, I explained to them that I did not have it, my daughter had that when she gave it to the ambulance guys. I told them on the first call I would get it for them the next day, but they kept up with the harassing calls WHILE I WAS STILL WAITING FOR A BED. Clearly, this hospital prioritizes money over people. All this while I had a bad viral infection and felt like I was hit by a truck. I'd never been so sick. The place was chaotic, cluttered and dirty. I could go on. But you get the idea. Just a poorly managed, badly staffed facility. Go elsewhere, as if your life depended on it. It just might. OK, now cue the response, "We are so sorry you had a bad experience, blah blah blah...

Like many other reviewers, I give this place one star. I'd give zero if I could. I went to the ER with a significant bone fracture. By the time I was transferred to a room 6 hours later, my leg had been observed by a physician's assistant and I was given pain meds. Nothing else. No wrap, no surgery (which should have been done immediately), no visit by any doctors. This hospital is old and run down and the staff doesn't care. I had one nice nurse, Amy, and that was it. I went to a different facility for surgery and they couldn't believe how I was treated.

Wanted to share how this hospital works the people incompetent and very bad at their job even the Doctors Ayelle and Moe seems like they don't know what their jobs is are even how to treat people not even telling family members the truth even when i talked to risk management they got the dates messed up. My Mom died here and it was due to their fault. All i can say is if you have a chance to go some place else do it. If you put your or family members life in their hands the odds don't look good not sure how a hospital like this can stay in business when they tend to kill are their clients and somehow seem to get more. Careful if you go here

Staff is rude and doesnt seem to care about the patient. My younger sister was here a few months ago in psychiatric hold because of suicidal ideation. The doctor was supposed to call her to check up on her after she was released and he never did. When she called back asking for help bc she felt her medications weren't working they told her constantly that they will call her. No one did and now we are at a different hospital months later, in much worse condition. We almost lost her. I'm not saying it's entirely this hospital's fault but had they don't the bare minimum in even CALLING a patient in the fragile state she is in, we may have been in a much better situation. Next time Los Alamitos, maybe do your due diligence when someone is on psychiatric hold wanting to kill themselves. I could have lost my sister because of your laziness.

While you may find some good nurses and hospital staff, they are few and far in between. Nurses are inadequate and rude...one nurse gave a patient the wrong meds!! You really are taking your life in your own hands when you're a patient here.

Went to los Alamitos medical Center to be seen for blurry vision headaches. Got there at 8:30 that morning sat there for 45 minutes with no one else in the lobby and then there’s other patient that came in after me who was getting blood work done x-rays done being called in and when I went to the receptionist they told me to call the nurse I understand there’s other people that have dire stress needs that’s that are more concerning than mine but it felt like they pushed me aside because I was a person of color and that made a lil up set .. no diagnose x-rays are the reason for my illness, I requested that my insurance not be charge and my co payment refunded .. very unprofessional. All these doctors care about is getting Paid not care of people … Racially profiled. JUST SIT AN WAIT 🤬

Stay clear of this hospital by any means possible, including the E.R. Seriously, your LIFE WILL depend on doing so. As well as staying away from most doctors affiliated with this hospital. This place, staff, doctors & this E.R. deserve NO stars. They nearly killed me...on 3 separate occasions. RUN... don't walk AWAY from this place. As someone else posted (and which I fully agree with), I, too, would rather die & meet my Maker than to EVER return to Los Al Hospital and/or their E.R. They should be closed down.

Worst hospital I have ever been to in my life. Front end ER staff are non existent (busy eating food behind the counter, ceviche to be exact) , you will never see an actual Dr. but boy they bill you for one. My wife and I sat in the ER for three hours asking over and over what the hold up was and after three hours they finally said we are waiting on your urine analysis! Hey genius in charge you never took a urine analysis so we would be here all night without a care in the world. By the way this is the second time we were there and the first was no better. This hospital needs some serious work or they are just there clearly to make money off the insurance companies. FYI some of the hospital equipment needs to be cleaned which from the looks has never been done.

I was at hospital with stroke.i stayed 2 days they shipped me to a dump everygreen on ball rd built 1965 everything was a dump could not get showerfor3weeks never got any rehab for12weeks I left went back to Los al the two women from physical therapist and ocupationalon took me in and started therapy 6 weeks I walked out of the hospital on my own THANK YOU PHYSICAL AND OCCUPAINTIAL THANK YOU SO MUCH

I can't say it's all staff or hospitals but most staff and hospitals really don't give a care and it's sad how our elderly suffer the most specially if they can't talk for themselves or move on thier own I believe the patients that are unable to move on thier own need to be moved every 2 hours that way pressure sores don't set in and get a bad infection which my family member is now suffering from and its not good but no one notified us about this sore or the severity of it

Heartbroken. Words can't describe how much I hate this hospital for taking my husband from me. I spent 35 years caring for his every need on a wheelchair. They thought they knew best. Well they didn't and he only spent one night there without me and he died. They refused to understand the difference between a caregiver and a visitor. I won't even get into everything they did wrong. It all started there. They selfishly denied him his disabled right to a caregiver present and that alone makes me need to warn you all to never leave your loved one there alone. No matter how much they try to convince you they will take good care of them. They wont. Trust me... find a hospital that won't separate you. That's the one bad decision that will haunt us forever now. AND please do me a favor and don't respond with your apology like you care. It's just to make people think you do but from seeing how many others have the same complaint, you are not sorry one bit. So save it!

Nathan is one of the worst and rudest nurses I have met. He managed patients on the first floor, including my father in 100B. Extremely unprofessional, he should not be in medical care or service. From day 1, he has had a foul mood. Difficult to get hold of or reach, and if you ask him any questions he'll put on his "tude". He acts and shows like he is drowning in work, in which case he should NOT be at the forefront. His unprofessionalism is too notch, and as he mentioned he's walking out I told him, yes I think you/he should. Disgusting person and disgusting attitude who is tone deaf. If you ask him any question, he'll be first to jump and say he's doing a great job and everything to look after my father. These are signs of his insecurity and low level of nursing professionalism thinking this is a sales game

I wan to give a special thanks to Kristen Mesipam for her continues support of my daughter Adeline Fernandez. Kristen is a big part of my daughter’s recovery with her skills and aptitude are truly at another level of health care. Jonathan Bloomberg is so kind and always very attentive to all the staff needs and just eager to provide the best customer service ever. These are truly two employees out of this world. I just wanted to pore my heart out for these amazing individuals. What an awesome experience I have with them so did all of my siblings that spoke to them in person. Thanks for restoring my daughter back to health. Thanks again from Maricela Resendiz.

Wow, what a horrible experience. MRI was done after waiting 12 hours then Dr. Badr didn't give me my results! After 6 hours, I called my MD to notify him of the happenings, he called tbe hospital and that is when a Neurosurgeon came to see me.. Dr. ROSENBERG. Great Dr. He went over results with me in detail and gave me a thorough check up and said I could go home. On a phone call, Dr. Badr disagreed with him...which is funny because Dr. Badr never met with me! He wanted to keep me another night! I left.

THIS PLACE IS NOT GOOD FOR SERIOUS MEDICAL MATTERS. THE NURSES ARE RUDE, UNSKILLED, AND ABSENT-MINDED. THE DEPT MANAGERS DON'T RESPOND PROMPTLY. THIS IS A PLACE OF DEATH...NOT HEALING OR RECOVERY..JUST DEATH, MISTAKES AND MALPRACTICE.

I do not do these reviews often except when warranted. This facility is top notch. I was out of town near there and had an Emergency which warranted emergency surgery. The surgeon and staff were professional and helpful. The bedside manner of all was exemplary. I would travel there again for a planned procedure. I know the difference. I was in surgery within the hour after my xray. Thank you to all!

Staff was very well organized, efficient, friendly and caring; Facility is Super clean. Very grateful for a nice and positive experience. *** Sorry for a super long review ***** So I went in for a small surgery on my chest and being the first experience in my life, was worried to say the least. 1. Checking in was super easy as the security outside had my name with him in list of people who had surgery for the day; my hus had to show only his vaccination record; They gave us masks and checked us right in. Gave us parking instructions and was super friendly too. 2. Checking in at main counter, going through insurance stuff - very courteous, efficient staff. 3. While at the prep room - friendly, efficient staff - check in , gave me my "staging area" where the nurses who was responsible for me, Crystal and Loraine helped out with all that is needed. These 2 ladies were AMAZING. The moment Crystal realized that I was scared, she calmed me down; and then she could sense it when she was looking for my vein for my IV, she just held on to my palm because my hand was so cold, and warmed it up - and poked the IV in while talking and calming be down, ever so softly. Seasoned hands, so I guess pain and discomfort was minimal; Crystal and Loraine was very efficient with all the paper work and was jovial and friendly and I felt I was in good hands. Loraine helped me get into the patients gown, wiped me and sterilized me so gently as if I am a baby! and knowing I get cold fast, they ensured they put warmer on me, along with socks and blanket to make sure I am ok while waiting for the surgery. When doc came in to check-in, again, very very efficient friendly process. And nurses who I don't know name of, came in between to help me periodically with restroom and what ever was needed. 4. Then Mr. Shawn came to push my bed into the pre-op area; he was very sweet to make sure that I am totally wrapped in blanket as it was cold in corridors and got me into the pre-op room which seemed to be quite far, and must comment how gently and accurately he maneuvered the bed and got me in - and warned me about any bumps on the way! 5. At the Pre-op, Nurse Lucy and Dr. Patil was again so perfect in their roles, and I was ready for the surgery. 6. My Doc, Dr. Nathan Chung, came in an checked on me a couple of times; 7. Once in the operating room, it all happened to fast and before I knew it, I was done with it and back in the prep room. 8. The moment I was up, Nurse Cindy was there helping me. She was also very friendly and helped me with sitting up, dressing up and the moment I said to please thanks Loraine and Crystal for me, she did the extra step of calling Crystal who was still there... And they swapped and Crystal took care of me and got me to the car in a wheel chair. 9. The Ceiling tiles with pictures of sky, trees is a such a good fixture and was very calming to look at them. Truly touched and very grateful for a super nice experience. Thanks to all of the nurses, hospital staff and of course my Doc for taking care of me.

I’ve seen a lot of negative reviews here, but cannot relate at all. My daughter is just now leaving from a 16 day stay and her care has been EXCEPTIONAL in every way. She is a special needs adult who functions at toddler level emotionally and behaviorally. She also has a very complex, catastrophic seizure disorder, so her needs are extreme in every way. Every staff member here; drs, nurses, respiratory therapists, case management, even dietary, went above and beyond to make her very stressful stay go as smoothly as possible. They allowed me to stay with her and once she was out of ICU, allowed her specially trained behavior management home staff to stay as well. I cannot say enough about the kind, patient, and thorough care she received here. They listened to my every concern, addressed the many comorbidities that accompany her disorder (She has Dravet Syndrome), and were unfailingly kind and supportive to me. I wish I could remember the name of every one of the nurses she had; off the top of my head I can cite Kristen, Kersty and Ginny in ICU who advocated heavily for her and Gee, Shawna and Melinda in Stepdown. I know I’ve missed some names because her care on both floors was amazing. Dr. Shahamiri, her attending, is one of the most gracious and caring drs I’ve ever met and all the neurologists were wonderful; they clearly made an effort to familiarize themselves with her rare syndrome. Dr. O’Neal, the cardiologist who saw her was very patient with my concerns over issues that I didn’t understand and proved to be nothing to worry about. My daughter is 32 and has been hospitalized more times than I can begin to count at more hospitals I can even remember. LAMC stands out as the best one she’s ever been blessed to spend time at.

The absolute worst hospital ever. From the parking lot to the staff, it's all terrible. They have a tram that's always broke down, an elevator is broke down. The staff lies about many things. Everything they told us was untrue. My mom was scheduled for a surgery at 4 pm and it finally happened after many delays to 9 45 pm She was supposed to be transferred at 5 pm then 7 pm then finally got transferred at 930 pm. We asked to speak to a doctor and after 3 days never spoke to one. Don't trust your loved ones with this hospital.

Everyone here were very helpful for my dad’s recovery. I want to thank the ICU director Jon, neurologist Dr. Rosenberg , neurosurgeon Dr Rayhaun, nurses Cyrus, Diana, Pricilla, Norwin, Janette, Isabelle, Angela, Laurie, and anyone I have missed. Thank you for going the extra mile and caring. I would definitely recommend this hospital for your loved one!

The staff at this hospital does not care about anyone's health. The doctor lacks communication with the patients and there is a lot of important information they leave out. The nurses treat the patients very carelessly regardless if the patient is in pain or just got out of surgery, zero compassion. With all these bad reviews and experiences, I'm surprised they haven't been closed down. The doctor and nurse that was on my family member's care where clueless, the doctor avoided us and was hard to get ahold of and the nurses were rude and even more when the patient presses the help button they get upset. Sadly this is the new failed health care system in our country and unfortunately doctors and nurses are not what they used to be, at least not in this hospital. I will be filing a complaint with the State Board, Medical Business Bureau and Department of Consumer Affairs.

Worst ER billing department of all. Kept sending wrong bills that too after 2.5 yrs of actual service date. So basically you never know when you will be presented with their surprise bills coz they don't seem to have proper resources to sort that out at the actual time.

By far the most scamming and unprofessional hospital. Under doctor staffed and RUDE head nurse. They let my friend go with no food and attention go from 11 pm till next day 2 pm. Long story short STAY AWAY from this place. They will keep you against your will and bill you and your insurance to the max.

PLEASE CONSIDER ANOTHER (ANY OTHER) FACILITY FOR YOUR LOVED ONE. A FAMILY MEMBER WAS GIVEN THE WRONG MEDICATION, WHICH SET THEM BACK GREATLY. THEY ARE ALREADY OLD AND IN CHALLENGED HEALTH AND NOW HAS TO FIGHT THE EFFECTS OF AN UNSKILLED OR OVERWORKED 'MEDICAL PROFESSIONAL'...AND THEN I OVERHEARD ANOTHER 'MEDICAL PROFESSIONAL' TALK ABOUT HOW ANOTHER 'MEDICAL PROFESSIONAL' GAVE A PATIENT THE WRONG MEDS AND THAT PATIENT WAS ALLERGIC!!! I DON'T KNOW IF THEY DIED, BUT IT WAS RELAYED THAT THE 'MEDICAL PROFESSIONAL (NURSE I GUESS)' WAS TOLD WHAT TO GIVE THE PATIENT, TYPED IN THE FIRST THREE LETTERS, AND THEN COMMITTED TO THE FIRST DRUG THAT CAME UP!!! SHE DIDN'T MATCH THE NAME, ONLY THE FIRST THREE LETTERS. YOU CAN'T MAKE THIS S**T UP... UPDATE: THREE DAYS AFTER LEAVING THIS 'MEDICAL FACILITY', MY LOVED ONE WAS SENT TO ANOTHER HOSPITAL WHO TOOK PICTURES OF HER BODY BECAUSE SHE HAD BED SORES AND HER PRIVATE AREA WAS REMARKABLY AFFECTED WITH RASHES...STAY AWAY FROM THIS FACILITY - TOO MANY NEW PEOPLE ARE PRACTICING ON OUR LOVED ONES!!!!!!!!!!!!!!!

The worst hospital I’ve ever had to experience!! They really don’t care about their patients or the severity of some of these emergency visits. I regret taking my husband to this Hospital it’s been the worst mistake I’ve ever done! I honestly should have taken my husband to a bigger hospital but I thought he might have a quicker emergency surgery here since it wouldn’t be as full as other hospitals My mistake! My husband was in sever appendix pain and nurses and staff didn’t acknowledge the severity even after his appendix bursted! He was still sitting in a chair bending over in pain! He wasn’t given any pain medication until after he begged for it! And even at that they gave him a small pain reliever which didn’t do the job!! Not until hours later was he given a strong pain reliever but he was still asked to sit and wait! He kept being told there was no beds but 5 hours until he felt like passing out was he then miraculously quickly given a bed…. It’s been 12 hours and he is finally being taken into surgery for his bursted appendix. I can’t stress this enough please! Please don’t take your loved one or anyone for that matter to this hospital!!! Please think it 2,3,4 times over before taking them to Los Alamitos Hospital! It’s been the worst hospital I’ve ever had to experience! I regret with all my heart bringing him here. I pray that everything goes well and my husband is finally being taken care of. Please I’ll say it again choose a different hospital that will take better care of your loved ones.

The worst hospital. I was taken there miss diagnosed and lucky didn't take the meds that wanted to give me. My Dad had surgery and they dropped him end up full of bruises. Another time he was there they gave him ambien after we told them not to. He was never the same again. I could go on with several other things that happened at this place but no need to waste the time. Just please never go to this place.

I had a stroke at they brought me here while i was unconscious. They put a coil in the ruptured blood vessel and then I woke up in the icu. The doctor that did the surgery would come in yelling at me as if I was asleep when I was wide awake. This doctor then put that the diagnosis of that stroke had something to do with nothing he asked me about my opinion on maybe how I had the stroke or what may have caused it he automatically put drugs down so that prevented me from getting any kind of workman's comp or filing any lawsuit because they think it has to do with drugs and it's my fault very poor service from the hospital food was good nurses were cool but my overall experience was pretty bad they also kept my phone charger that they lost. My advice is go to another hospital.

A special shout out to the emergency room staff that helped my 90 year old grandmother with a head wound. They questioned me, as they should, to make sure my grandmother got the proper care she deserves. DURING COVID! Thank you all, I'm blessed to have such dedicated staff taking care of my loved ones

Never go here. I went to the ER. with full coverage. Then 2 months later a collection agency called. I was never billed until receiving this call? Collection on my credit report messed up my rating.. The Radiology department never answered their phone..!!!! The hospital gave me the run around stating we don't handle their billiing? What the heck, they use them but don't know their contact info? Never go to Los Alamitos Med center.. They are a discombobulated group. Can you imagine what goes on with their records and treatments if they are so disorganized?

This is the worst hospital ever. Please don't go to this hospital. Who is running this hospital, a bunch of lunatics? I think the medical board needs to visit them. You go in for covid. You're there for 9 weeks. They don't give you R/P or P/T until you ask for it. You test negative for covid and they refuse to move you to another unit. Is this all for monetary purposes? Unbelievable!