U.S. Bank Branch S Pueblo Blvd, Pueblo

I wouldn't recommend this bank any longer. Been a member for almost 30 yrs and was treated bad last week. The short, stalky, lady teller was hateful and rude. I have no idea why, but she better count her blessings I haven't turned her in yet. I was given the branch managers name, Andrea and I was told from another branch to call the 800# bc they will deal with it effectively. One more time, just one more darn time I am singled out and treated the way I was I will be talking with corporate and raising all heck. Its terrible when you can't find good customer service anymore.

I live about an 1 hour 45 min away from a us bank. I came up to see if I could get a $10 fee credited since I was told by a customer service agent from us bank that they'd be happy to do so. And sure enough the branch manager don't know her name dark hair gal that works there said she won't credit it. I mentioned id call the customer service and get them to fix it since they said they would. She stated she would note the account so they wouldn't credit me.. So we closed the account so I wouldn't keep getting charged this monthly fee. I just left and Called the customer service line and the lady said IF they wouldn't of closed the account she would've happily credited me!! This locations customer service sucks. I won't be returning. I can't believe the BRANCH MANAGER was so rude over a silly little fee. That would've been easily resolved. I just drove 2 hours for that.

I like this branch a lot for its convenient location, also the ATM and the US Bank app are really great. I removed one star because the drive through takes a very very long time. This seems to be a very popular branch so during times like the lunch hour and 5pm, don't expect a quick wait in the drive through. Even when the lobby is open it's like this, but again, probably just because it's a very popular location and near so many homes. It just gets frustrating when you look across the street and the bank across from us has few cars in the drive through. The inside of the branch could use a major update - it is small and cramped and feels like it's from the 1980s. However the people are helpful and I'm always able to get business done, so it's no major thing. Tellers seem to come and go for the most part, but I've never had a bad experience or unpleasant interaction.

Arrived at drive through at 3:58 on a Friday. They are supposed to be open until 4:00. waited in line for 5 minutes. When I got to the window, they removed the canister and did not say a word. When I pressed the button to call the teller, he stated , "we closed at 4:00". I had called in advance to confirm that they close at exactly 4:00 even if I had been waiting in line since before 4:00. The woman on the telephone said they watch to see the last car arrived even at exactly 4:00 that I would be taken care of. Got there before 4:00 but they did not take care of me. I live 100 miles+ from the nearest US bank. So now I have to come back...maybe to close my account.

When people coming in from out of town to do paperwork related to this branch, Monday is the only day available, that is total Bull. Inconvenient and really sad. Maybe it's time to find a bank that is there for their customers.

If I could give it less then 1 star I would. Your bank had swallowed my bank card and cash for the last time. You have inconvenienced me for the last time. Driving 21 miles to have your bank card swallowed is mildly frustrating. The fact I can't pull money out when we have babies arriving on the farm....Come Monday I will no longer be your customer.

This bank is a slowest bank that I knowIt is sad that they have very little tellers here I got two bank accounts in this BankAnd they still can't get enough people hereThen they say I still say I that two people in front of mePeople who come in deposit the commercial deposits should Have their own personal tellerSo it makes it go faster for everybody else

Had 1 good experience there from a young lady that’s no longer there. The MANAGER literally fussed me today for showing up at 5 o’clock (I did not know they closed at 5) with a deposit. I have a business myself and completely understand what her issue was but she was stupid rude and very unprofessional in the process. She sure doesn’t have to worry about me showing up at 5 o’clock or ever again. There’s a much better way of doing business in those situations. The staff has always seemed down cast on my visits there and I definitely see why.

3 on going days of trying to do a commercial deposit and the line is 4 to 5 cars deep for the commercial ln the others are 6-7 cars on every lane. Not to mention the hrs at the location is 930 to 4. As a business we just don't have that time to spend in line!!!! Just how convenient is this!!!!! We are contemplating looking for a new bank!!! Elmer's Sheet Metal

Horrible bank sense they let all the tellers from Pueblo West work here. She lost my deposit of cash and I had to go inside and help her and 2 other girls look for what she did with it. Took over an hour and Noone even apologized. Not the first time they have miss placed my money.