U.S. Bank Branch Cave Mill Rd, Bowling Green

We recently moved to BG from a BoA city and have transferred our banking to US Bank, including a very easy to obtain a long-distance mortgage for our new house and at a great rate. Right in the middle of the COVID lockdown, they accommodated us, set up our accounts and expedited the long distance loan and closing. Interstate moves are always a bit complex but they went out of their way to help us with our paperwork and funds transfer fm the house we were leaving. Couldn't be happier with US Bank and this Cave Mill branch is the one we go to. I really like the feature when at a store, and use my cash card, my smartphone beeps an instant debit. That's comforting.

I love the. Service and the people.

I have know the branch manager at this location for 9 years and she always does a great job. Thank you for the 5 star service.

Fantastic mgr. or assistant mgr. & Young lady teller from Columbia. They were super people to deal with.

Teach your drive thru employees to not be rude ipon. first arrival. First time my boyfriend used the drive thru bank today. He put his deposit, card, and other things in the cylinder thing and sent it through. He wasn’t sure to wait or press call for service, on the safe side he pressed the button. After a moment a woman with a very rude tone said “Yeah?”. My boyfriend asked “did you get it?” He’s never used the drive thru before, he’s never done this. It was a genuine, simple question. He wasn’t sure how it worked and I’ve never used his bank so I wasn’t sure either. The same woman then said, again, in an even ruder tone “Yeah. It’s gonna be a minute.” No explanation or nothing just what seemed to be frustration at what I assume she thought was a dumb question. We barely responded to her after that and honestly probably won’t be using this drive thru again. The woman was dark brunette with long hair and had a Maroon blazer on. The least she could have done was greet us with a nice tone or even explained that she would get to us soon when she had the chance. That “Yeah. It’s gonna be a minute” stuck with both of us.

When I went to open a student account, the staff was amazingly friendly and I was happy to deal with them. I'm sorry I forgot the mister's name, but he surely knows how to win his customers.

I contacted this company and asked about information on a business checking account for a medium size business. I was left on hold for over five minutes and no one came to the line. Sad.