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U.S. Bank Branch Fir Ave, Moreno Valley

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2.4
Closed
Friday9AM–6PM

+1 951-247-5288

https://locations.usbank.com/index/california/moreno-valley/moreno-valley-ca-branch.html

27020 Fir Ave, Moreno Valley, CA 92555, United States

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    U.S. Bank Branch Reviews

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    Rita Kilman
    1

    Not happy with this bank at all! Called ahead and asked if they had a notary that was there the other day and they told me yes. I drove all the way there and the lady Maria I think her name was told me oh i don't have my stuff today. I said really because I called ahead? She said are you sure you called here because they would of told you I don't have my stuff. I literally showed her my call log and she was like oh sorry. 😳 I missed my deadline because it was 4:30 and by the time I got to another US Bank they were closed. Then today I call and ask if they have a notary there with their notary stuff and I get yes we do but we are appointment only! Since when? I get it I'm being singled out! My business and my personal account is with US Bank I'm so dissapointed in this branch!!

    V

    Vanessa Aguila
    1

    White lady was rude as hell and were not helpful at all. I was told to wait 5to 10 minutes to be helped and ended waiting 30 -40 min and still not get helped. All during the whole my child needed to use the restroom and they couldn't even let her use it. I get the whole security issue but what would a 4 year old do when they just want to use the restroom. And to top it off she was rude about saying a simple no for the child to use the restroom. Instead she was chatting with everyone else and other clients that came in after me.

    a

    antonio felix
    5

    Very kind the lady anita was very sweet helpful fast pretty and professional. Thank you so muchiprayGid places more ppl like this in the world

    Response from the owner

    Good morning, thank you for taking the time to leave a review. I understand how frustrating it is when you can't get in contact with someone. If you still need assistance, we're happy to see how we can help. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 5147. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

    L

    Linda Hackett
    1

    I have been banking with us bank for many years and I have never seen a worse manager than the one who runs this bank !! I would never go into this branch again !!! He is very unprofessional, rude and literally does not know his job !! Maybe corporate should retrain him or replace him !!! He definitely doesn't know good customer service !!!

    M

    Marilynn Gaudette
    5

    The bank has that small town feel where the tellers actually know you by name

    Response from the owner

    Hello Marilynn, Thanks so much for the 5-stars! We appreciate you and hope you have a great day :) The U.S. Bank Social Media Team

    D

    Daisy Rodriguez
    3

    Recently switched over from Chase and I'm already not having a good feeling about this bank, and a bit regretful. I am new to US bank and Kevin totally "missed" to inform me on some "fine print". Thinking of closing my new account.

    Response from the owner

    Hello Daisy, I'm really glad that you took the time to write this review and bring your experience to our attention. Thank you for doing so! I'm sorry to hear that you're not having a good feeling about us and that some information wasn't fully provided at account opening. We'd really like to speak with you about this and to help in whatever way we can. Please email your phone number and reference number 3543 to us at [email protected]. Once we receive your information, we'll give you a call within one business day. Thanks in advance.^Caitlin

    T

    Tom Vo
    1

    Banker Mani was very rude walked away from me while we were discussing an issue about my card getting stuck in there machine. I guess they do not care about anybody unless you are banking w them

    B

    Brian Goins Sr.
    1

    Their computer keeps charging me fees on pending transactions, sometimes they reverse them and sometimes they don't. It all depends on which tailor answers the phone. Their policies are inconsistent and always favor the bank.

    Response from the owner

    Hello, Bishop Brian. We are so sorry to hear about your recent experience at the branch. We would like to speak with you further about this matter if you are interested. Please send us an email with your phone number, and we will give you a call within 24-48 business hours. Our email address is [email protected]. We look forward to talking further. Sincerely, The U.S. Bank Customer Service Team

    D

    Day S
    1

    The white lady was so rude while I was just wondering if u could pay my credit card at an atm. It was a question and she called a dumb and a lier.

    C

    Carolyn Livingston
    1

    Literally the worst bank in the country.

    Response from the owner

    We are sorry to see that you are unsatisfied with your recent experience with us, Carolyn. We thank you for taking a moment to share your review. Please feel free to call us at 800.872.2657 if assistance is needed. Our customer service team is available anytime, and are happy to help. ^Ryan

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    FAQs

    • 1. How Can I Contact U.S. Bank Branch?

      You can call U.S. Bank Branch via +1 951-247-5288. You can fill in our easy-to-use online form to get instant loan quotes as well.
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    • 2. What Is the Location Information of U.S. Bank Branch?

      U.S. Bank Branch is located at 27020 Fir Ave, Moreno Valley, CA 92555, United States. Take a look at the map and get the support you need from them without any hassles.
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