U.S. Bank Branch Broadway, Sacramento

So I have been trying to set up Zelle on my neighbors phone for months but we faced many issues, she is an older lady so calling on the phone is hard because she doesn’t understand technology. We went into the US bank on Broadway and Abraham Rahim-Boroujerdi saved our lives lol. He walked us through the process no sweat. It was a successful morning and we are so grateful for his help and patience!

Basically I placed my settlement check into my account from a law suit. They gave a breakdown of how it would be released. It never was I called them and they said it was on extended hold because the release bank had not released funds. So I called that bank they said the money was released and u.s bank lied. So I called u.s bank back told them what they said then they said they got the money but it was on a 24 hour hold well 24 hours went by and still nothing. My rent is late, I have no gas to get to work, my daughter out of diapers still no funds released. After this is over I'll be leaving u.s bank.i would never suggest using them. They keep telling me they will Call back. They don't resolve issues they cause them they lie to you and then they tell you they will call back. If my money is not released by Monday im calling my brother who is a lawyer who deals directly with these kind of issues. If I get evicted I will be suing them as well. Ive purposely recorded every conversation over the phone and I have kept the breakdown of when my funds was pose to be released and my brother is on stand by. Do not bank with them

Quick in and out of the bank. Should have 2 atms. The one on broadway is the only one I seen .

This branch shares the same very lousy low-quality and incompetent service that US Bank is known for. From the management down to the tellers, US Bank is the epitome of a rotten organization full of a$$holes running the joint. It's hard to see how US Bank could get anything more than a one-star rating because it's a systemic problem that makes banking with US Bank to be risky, untrustworthy, frustrating, disappointing, and painful to do business with. Has US Bank been *buying* those fake five-star ratings?

Great community resources with very fair banking.