U.S. Bank Branch S Cass Ave, Westmont

I've come here few times but they need more people there to help customers get things done. It's frustrating for us. I thought the they knew better but i guess not. I hate being behind with deposits that must be done before end of every month but it's hard. I know they are trying their best.

Worst service at a US Bank. The people working here have a lot of attitude and seem to be always in a rush to get you out of the door and they never care about you as a guest. There needs to be better service and not so much attitude given off to the customers. I notice they don’t seem to talk to each other because they all say different things when you ask them a question. If you are the owner please do something about this clearly these people don’t like their jobs

Bank staff was very helpful but saving rates are too low.

This branch is either unorganized or incompetent-- I deposited a check for a large sum of money into my checking account. Per US Bank policy they held the money for a period of 7 days, they did this by crediting my account the X amount and then subtracting X amount from my account. The problem is that they subtracted this amount twice! So this resulted in me having a -X amount in my checking account!!! I called this branch to ask why this occurred and they have their lobby phones turned off!!! I called the Bolingbrook branch and they were able to resolve the issue and said that US Bank has a new system that automatically deducts the hold amount-- apparently this branch did not get the memo and manually deducted that amount as well...meanwhile I could have been bouncing my mortgage payment or other checks...

I gave it a 5 star just because of Jumana the banker. Without her I would give this place a 1 star for slow service, and lack of employees, but she makes everything work. She is very friendly, fast pace and very professional! Best employee there! She deserves a raise.

The worst bank. Uneducated people with poor communication skills working there. They dont know the difference between personal and business accounts. Bad attitude and very rude employees. Avoid this bank!!!

Terrible customer service. The banker who was working on April 1st was very rude and demeaning. It was more than an hour before close and she yelled across the lobby that there would be absolutely no way she could help us we'd have to go to another branch or come back tomorrow. I can understand if you are busy (she was currently working with a couple with no one else waiting), but there is a right way and a wrong way to speak to people and this was the worst possible way.

Normally as a platinum member I would love this bank. However had to go inside to do withdrawal as atm has limits. Teller greeted me was friendly and conducting my transaction when she started comenting on the level status of all my accounts. I asked her to just finish transaction and not to touch my acounts. When a younger teller two stations over made a remark directed at me for sounding snooty. I turn a attempted to put in her place when the barage of angry remarks Started to come out of her. I replied this is why I don't like coming into branches. Thinking of closing all my business and personal act now with this bank after 30yrs of banking here

I would have agree with the other comments that this branch needs more staff and more useful staff to be exact . I also had a situation with the private banker Lisa who was directly on her cell phone during our conversation. I had to keep stopping her during her texting process , she couldn’t focus on my questions . Why is this lady still there if she isn’t doing her job ? I will pass on this location from now on .

The customer service at this bank is always outstanding. The women who opens accounts is very professional and helpful. She even fixed my account when the home office customer service messed it up. I just wish US Bank would send her some help. She's the only one there opening accounts and doing home loans.