Tuttle-Click's Capistrano Ford Camino Capistrano, San Juan Capistrano

These guys are good! I highly recommend Kerby as your service manager. He was helpful and willing to work with me. I have an F150 with a long travel suspension kit and I needed a new factory steering rack installed. Kerby helped me get it all at sorted out. And Leonard the tech was absolutely awesome. He got me dialed in and made sure to run everything by me before he did any work.

The technician damaged my wheel lock key using an impact gun on the key. I called three time and left a message for a call back. No one has called back. The wheel lock key has lasted from 2016 with no problems at all until this last service. I understand that people make mistakes, but at least have the integrity to own up to your mistake. Very disappointed in this dealer. Update. The service manager called me about 10 days after this review. I was told that they just updated their phone system, and have been having problems. They didn't receive my phone messages. He assured me he would make everything right. He ordered me new wheel locks, and scheduled a time for me to bring my truck in for the install. Also they diagnosed my apple car play problem, and order the part for me. I am now completely satisfied with their service department. I will continue to bring my vehicle to them for service. They definitely put forth a good effort to make sure I was happy.

I cannot recommend Kelly enough. The kindest salesman I've ever had the pleasure of working with. I ordered my Bronco back in 2020 and it was just delivered a few days ago. Kelly was not only phenomenal in keeping me updated throughout the journey, but made the process as simple and efficient on signing day. Again, can't recommend him enough!! And Reza!! A wonderful team.

A1 Service Reps were helpful & patient. But the Service Tech who worked on my vehicle didn't use fender covers nor gloves as I realized the next morning and there was engine grime all over the fender and on my driver door. My vehicle is white. Hard to miss all that grime when you've completed the work. Not to mention I'm usually accustomed at the dealerships ive been to before to having any fluids topped off. At least the windshield wiper water reservoir but none of that was done. Sorry wasn't impressed.

I hate that this is how I have to get this dealership to remember me and figure out how to finally get the crossbars on my vehicle. I purchased a car with Brandon and he let me know the vehicle has crossbars however that part hadn’t arrived and as soon as it did they would call me. I bugged for a few months and he kept telling me that Ford was backed up in manufacturing and they would send one to asap and asked me to leave him a review in return… we’ll here we are OVER A YEAR LATER OF PURCHASING MY BRAND NEW VEHICLE AND STILL NOTHING. Horrible job. Don’t let them sell you a vehicle with false promises of getting a specific part to you later. This experience with them has been completely disappointing. This would be 0 Stars if I could. And Yes Ford I would still want for top management to explain the ridiculous wait time for one accessory on a vehicle.

The service department was fantastic. Replaced my brakes in under 3hrs at a great price. Just had more service done. They did a great job for a good price. Diagnosed and completed repairs within 1 day.

they're sales staff at this location is actually super friendly.. I wish they would have a little bit better communication with some orders, but they definitely seem like they're trying to improve and I always feel that a person should be given another opportunity to try to succeed.. I hope they continue to make strides of improvement like they have demonstrated

After a rocky start with the internet sales manager, Rich Rader got involved and solved all issues with our new Ford Maverick. Rich did a fantastic job. We love the truck and are grateful for Rich’s wonderful service.

I had a 50,000 mile service on 3/11/2022. Total cost 817.00. Reviewed the service info when I got home. Page 2 states brake fluid requires attention. What the hell, for $817 it would seem you could add a little brake fluid. I am not happy. Jim Severns

Quick, efficient repair, as promised, with no surprises or suspicious recommendations offered when the bill was presented. Fair Practice award goes to Capistrsno Ford Service Dept.

The service went well from car pickup, through maintenance service, through to car return several hours later. Everyone I interacted with was knowledgeable, pleasant and helpful. It was a fairly priced service with the maintenance work having the desired results. II also appreciated the speed at which everybody worked to get me out of the shop very quickly

I have always been treated with courtesy, everyone is always very nice and they always get my car done in a timely manner. Love this place!

They told me, when I first brought in my F-350 7.3L for a brand new fuse panel and windshield, that it would be at least 10 days until someone could look at it. However, I got a call after 5 or 6 days that they got started on it. I had it back within 2 weeks and I am more than excited to have it back in great working condition!!! No more leaks, no more electrical issues!

Been there twice for a few inexpensive fixes. Having worked in the Auto Industry for a high end manufacturer its typically hard for me to be impressed but I have to say I was impressed. Most recent visit was for nothing more than battery but my service writer treated me wonderful and got me in and out quickly. Will be back for more service needs!

I highly recommend this dealership, they blow away the many other dealerships I’ve worked with in the past. This was my 2nd time buying a car from this dealership and it’s very likely I will use them for my next purchase. Everyone I’ve worked with there over the years has been very professional, friendly and knowledgeable.

The employees at Tuttle_Clicks Capistrano Ford are excellent 👏 The best service department I've ever encountered! These guy's got it going on. Friendly, professional, honest! Five stars, not enough! Thank You!

I would give 0 stars if I could. 17 calls to order a key for my sister. No one answers the phone! Finally get it done (after they turn away the first appt) and overcharge me by $79. I told the service advisor Kirby it was a terrible experience and he told me it was terrible for him!

Outstanding from the moment I walked in. I was able to dropped off in less than 5 minutes. Pick up was made available around my schedule. Service was performed based on the needs of the vehicle. My ROUSH was very well taken care of. Thank you Capistrano Team

These guys did a great job getting my truck diagnosed the problem and fixed it right away. Great to have a local dealership with good people that take care of you

This place is incredible! I’ve been a customer here for almost fifteen years and I get treated like family every time I bring my vehicle in for service. I trust them 100%! Bob Coleman keeps me informed of the status of my vehicle as well as any changes in the estimated cost of repairs. Capistrano Ford always does quality work at a very reasonable price. I highly recommend the service department here and will continue to use them in the future.

I just moved to town amd this was my first experience with Tuttle Creek Ford. I worked with Bob who was really helpful and genuinely cared about resolving my issue. Definitely ask for him!

This dealership did an amazing job and I couldn’t be happier. Lee, in the service department, kept me up to date with my vehicle and was helpful while I had it in the shop for a couple days. Highly recommended to everyone.

The lug nuts on my front left tire were not tightened and fell off as I was driving away from the dealership. The entire wheel almost fell off. Now I’m not a mechanic by any means but keeping the wheels on the car does seem to be a pretty high priority within that job description. I was barely offered an apology at all. I’d be happy to attach photos as well. 1/10 be better

This is always a pleasant experience. The staff is very helpful and friendly. The service is accomplished within estimated times and the quality of the work is excellent.

This place is incredible! I’ve been a customer here for almost fifteen years and I get treated like family every time I bring my vehicle in for service. I trust them 100%! Bob Coleman keeps me informed of the status of my vehicle as well as any changes in the estimated cost of repairs. Capistrano Ford always does quality work at a very reasonable price. I highly recommend the service department here and will continue to use them in the future.

Good service,could be a little better wait time for a oil change.

Friendly helpful people, got a quote on electric brake control for trailer. Adding to my review today 3-14-22. Matt Alves is a great service advisor went the extra mile for me on a day when he was buried in service orders. This guy is service manager grade. Thanks Matt!

I feel that I could not have chosen a better product, or a better dealership to buy from. I am extremely pleased with my new Ford Ranger. Plus I received awesome financing through Ford Credit. My experience at Capo Ford was the most stress free time that I’ve ever had purchasing a new vehicle. I made one call to the dealership Sunday morning, sent all my info securely online to them that day, and then they worked out the deal over the phone. I traded in my old truck that evening and drove off the lot in my new Ranger. The family of Tuttle Click dealers in Orange County have been around for as long as I can remember, so I feel confident that they’ll always be there for me when I need them. Proud to buy American and proud to buy local. I highly recommend and appreciate Capistrano Ford.

10/10 would recommend. Kelly was super awesome and worked with me in trading in my car and with getting the new car! Plus he made my puppy dog feel at home; he and everyone loved my dog and made the experience that much better

They turned mykey on my truck. Now blame me for not coming back right away. Saying the can’t turn it off. The service is horrible and the service advisor Mynor Priesing make me never want to come here again. Don’t spend your money here!

Bought an F150. First of all I hate shopping for cars. However Kelly Wilson made the process easy. Got the exact truck at a great price. Could not be happier. Lee in service has been a great help with my add-ons. His follow is great and surprising for a service dept. Brian Payton in finance made the process easy. No up selling.

My engine light went on so I dropped my truck off at Quick Lane service. After checking out the situation they called me and said it was ok even after road testing. When I picked up my truck I discovered there was no charge for what they did 😁.

I use Tuttle-Click mainly for convenience since no other Ford dealer is near me. They've done a decent job so far. My only complaint is they never wash my car. Every other dealership has for me . Not sure if that's part of their service.

My husband will be leaving a more detailed reccomemdation for Tuttle-Click Ford, especially our salesman Nathan Hart but I had to respond before the days over. We purchased a F150 Hybrid, Lariat today. We couldn't have been more pleased with our buying experience. Nathan was extremely informative, prompt and not pushy with information and delivered exactly what we wanted in a truck. Great guy and service 5 plus stars! Our purchased was at the Irvine location...

I had a great experience at Tuttle-Clicks Capistrano Ford. The Service Advisor that assisted me, Kyle Sanders, went out of his way to assure that I was satisfied. He created an advocate for their dealership.

I have been leasing from Tuttle Click Capistrano for 14 years now and I take my cars to them for every service. They are prompt, courteous, and do an excellent job taking care of my cars. I’m always extremely satisfied! I couldn’t be happier with sales & service.

The Service Department was great! However, their Diesel technician was not. I picked my truck up and it was great until about 150 mil into my trip home the part failed again..after further inspection. The replaced part was not even tightened down...I was able to get it back together on the side of the freeway..This is not what I would expect after paying 1000- for the repairs

Good service but took over three days to find a oil leak in the oil filter. Went in to fix an oil leak in 2019 Explorer. Nice gesture to offer a rental car which was not needed. Lack of updates - I called end of each day to find out the status. Despite of having the appointment, they didn't get to assess my car until end next day. They told me they needed parts which will take couple of more days. An hour later, they called me to say it only needed leak oil filter change, leading me to believe I was given a lip service as well.

This was my first visit to T-C Ford. All expectations were met if not exceeded. I had to wait about 75 minutes for a “The Works” oil change, which was exactly as promised by my tech rep when née wrote up my order (I had an appt). The dealership was very clean and run very efficiently. I plan to use T-C Ford in the future.

Team was texting me updates on the car status and even sent me a video of their assessment and what they recommend. It was very helpful. Great service.

The service team at Tuttle Click Capistrano Ford have always been amazing. I would recommend anyone and everyone to give them a shot. They are friendly listen to you and give honest diagnosis and realistic expectations on the time it will take to work on your vehicle. I have never had a repair cost more than they said it would, I drive 27000 miles a year so having a good shop to take my car is key. Thank you Capistrano Ford

10/31/2020 Update I was called by someone in service almost two weeks ago this next Tuesday. We had a good discussion and he understood what my needs are. He said that he would have 2 parts ordered and that more than likely be calling me back Thursday to schedule a warranty appointment for me to come in. I must have been forgotten about zero communication from Service person since that call? Second time service writer failed to review my online appointment and comments. Poor form Capistrano Ford. Was told warranty department is inundated, so I could leave my vehicle for the day. Living so far away I would have had to rent a car. Not what I expected after being a great customer by leasing four Flex’s with full maintenance Red Carpet leases since 2010.

I went to Tuttle Click Capistrano Ford to service my Fusion. It was running great and just needed to be tuned up! I bought 5 Fords over the years and I love all my Fords! Great dependable car and their service department is first class!

I brought my car in for the first oil change after getting subpar help at the Riverside service center. There is always a sense of uncertainty when getting anything done to your car. However I was greeted by Kyle Sanders who ended up being so friendly, helpful, and honest. He made me feel like this was a place I can trust. My car was done in less than an hour! I will definitely bring my car back for future maintenance!

Service good with the exception of two items. Loose 2stars. 1. Placed reservation for 8:30AM. Arrived a little early but was told my regular service would be done sometime in the afternoon. What is the purpose of making an appointment?? 2. Disappointed no car wash after finally completed. I believe the courtesy car wash is still given at other FORD Agencies.

Kyle is an exceptional employee. Above and beyond expectations. World needs more Kyle's!!

The mechanics do a wonderful job on my car but their customer service is absolutely awful! I went in and made eye contact with every representative and not one of them said “can I help you?” Kerby has helped me in the past and is BEYOND rude. He kept cutting me off and wouldn’t let me finish a sentence. I had my car checked out there and received an estimate and when I requested it be emailed to me they said they would and never did. I spoke with the cashier, who was rude as well, and transferred me multiple times and said she would send it and never did. I had my husband call and she tried to tell him there was no information for our car, as if it had never been there. Still no email regarding our estimate. I recommend the service work, but that’s it. Worst people I’ve ever interacted with.

I’ve purchased three cars from these folks. Every experience has been really good. Professionalism, pride in the cars they sell, and a fundamental fairness towards their customers are good descriptions of what you can expect. Recently bought a new Bronco… the best car I’ve ever owned. 🤙🏽

I purchased my Bronco from Tuttle Click. The purchase process was smooth and Brandon took good care of me. The GM was responsive to emails and updated me on the status of the vehicle. We had a few snafus early on with the ordering process but I gave them a break and they made it up to me. Once I got my Bronco it had a few minor issues with scuffing, etc. Kyle from service department did a great job addressing the issues and scheduling with the body shop amid COVID. Overall I’m happy and would buy from them again!

Such a bad experience! Took my car in for service on a Thursday and they told me my back brakes were at a 7 so they don’t need replace but yellow is ok on the report. Then the next day my car was shaking when I pressed on my brakes so took my car back Friday evening. They seemed annoyed I came back and barely said more then a couple words to me. Called me about two hours later and said the brakes are at a 3. How does your back brakes pads go from a 7 to a 3 in less then 24 hours!! Very disappointing! I had to bring my car back three days later and didn’t even get a hello when I showed up! If I didn’t have a maintenance plan with Ford, I would never go back but unfortunately I do.

Capistrano Ford is the best for sales and service! I recently went in for a duplicate key and walked out with a new car! Jacob and Brett were very knowledgeable and Dorothy in Service was so helpful. I highly recommend Tuttle-Click Ford. Thanks a million everyone! My experience was seamless.🤗

Brandon Rodriguez was very helpful, very knowledgeable and super nice! A great guy to work with! Reza was also very helpful and a wonderful guy! Brandon and Reza were so awesome I want to buy 2 cars the next time I need to buy a car. I was doing a lease buy out, basically a cash/check buy out. They weren't going to make any money or commission off of my transaction but they still treated us with the utmost respect and courtesy and kindness. Fitz H.

Lost the key to my Ford F250 2005 AAA could not take care of it I was told I would have to tow it to a dealer to have a new key program to the ECU. I figured I'd give Tuttle-Click Capistrano a call see if they had better information. I spoke with Tom he ended up setting me up with someone that would be able to take care of my issue immediately and save me a lot of money. Thanks Tom

A Service Department that claims to be to busy to talk to me about my week old Mach-E that I need to have service on. Really bad customer service and no interest in helping you once you purchase the car. I have to drive 20 minutes to another dealership just for service and repairs. DO NOT BUY FROM THIS DEALERSHIP they have really rude and uncaring service department and cannot service any EV Ford Products

I took my 2015 Ford transit van in for for a oil change and filter. It took three days to get my car back because of a malfunction of the car left in the garage. Thank God I didn’t need my van for those days or it would’ve been a big problem.

This is the best customer service I’ve had in a long time kyle was great with helping me out and explaining everything about my truck. I would give him a ten star if I could. My truck was also done faster then what they said it was going to take so that was a plus thank you kyle and Tuttle click Ford for all your help.

Dorothy was amazing! She’s very friendly and professional. Great customer service and an amazing asset of the Capistrano Ford team! Kudos

Great service hooking us up with getting our van fixed free of charge on warranty very quickly as we were broken down on a trip to Cali from AZ.

My last visit wants tthe best. I had requested to get my back breaks replaced and they instead cleaned them. I had requested this because it would make a loud noise every time I would back up my car. I don’t live near San Juan and it’s hard for me to schedule an appointment with ford and it was very frustrating to know that the lady who assisted me didn’t do what I requested nor did she call me ahead of time letting me know what was going to happen. I still need to get my breaks done but haven’t been able to schedule it. She was a new employee cuz I’ve never seen her there before.

We were on a family vacation in Southern California, having driven our Ford transit camper van from San Francisco . We’re on a Thanksgiving road trip with two small kids and two dogs. We had been having issues with a toxic smell coming from either the catalytic converter or the battery under the driver side seat. It was Saturday morning the day before we’re going to go home and we were concerned about the safety of the van. I called the Ford dealership Saturday morning, brought the car in Saturday afternoon, and within a few hours the batteries were replaced and the car was working perfectly. The service was fantastic, the technicians were attentive, everyone at the dealership was there to get us taken care of quickly. We made the long drive home safely. Great service - Thank you!

Everyone was very friendly and efficient. They offered to give me a ride home and called me as soon as my vehicle was ready. It was a smooth easy Soto was for an oil change. Thank you!

Service advisor made it seem like Ford would help with my repair bill since it broke one month out of warranty, after they had my car communications got very poor. Ford didn’t chip in anything. My advice to anyone who will listen. Don’t ever buy a Ford!

They did a good job fixing my car, service was quick as it was a unknown issue. I also asked for a oil change, I got that and supposedly a tire rotation but don’t think that happened because I have lug nut locks, they also inflated my tires to 42 PSI, well above the recommended 32. Overall good experience but 42psi is a joke.

Thanks to Kelly I got the car of our dreams! We are so happy with the service from everyone at Ford. Thank you for taking such great care of us.

Making my service appointment was easy, Aaron was very helpful and provided a detailed explanation of the process & service timeline. Service Advisor Kevin was great. He explained all of the recall replacement parts process, followed up with phone calls & texts regarding the process timeline, and greeted & assisted me when I picked up my vehicle. Excellent customer service!

Matt Alves took great care of me when my car needed major work done under my extended warranty!

I arrived with no appointment and was greeted immediately by a service representative. Within a few minutes the problem was discovered, my car was given to a mechanic, and I was able to wait in comfort in a clean area while the work was completed. The estimate was within $2.00 of the actual cost. The service representative walked me to my car, noticed a minor problem, and fixed it himself before letting me drive off. I highly recommend Tuttle-Click’s Capistrano Ford. I know I will be returning for all my service needs.

Making my service appointment was easy, Aaron was very helpful and provided a detailed explanation of the process & service timeline. Service Advisor Kevin was great. He explained all of the recall replacement parts process, followed up with phone calls & texts regarding the process timeline, and greeted & assisted me when I picked up my vehicle. Excellent customer service!

They did a good job fixing my car, service was quick as it was a unknown issue. I also asked for a oil change, I got that and supposedly a tire rotation but don’t think that happened because I have lug nut locks, they also inflated my tires to 42 PSI, well above the recommended 32. Overall good experience but 42psi is a joke.

Vehicle properly serviced and returned when promised. I’ll issues promptly handled.

There’s a real good service manager by the name of Matt Alves there that always has my van done by the quoted time and at quoted price or under. I’ve always had a good experience at Tuttle-Click Ford of Capistrano.

I arrived with no appointment and was greeted immediately by a service representative. Within a few minutes the problem was discovered, my car was given to a mechanic, and I was able to wait in comfort in a clean area while the work was completed. The estimate was within $2.00 of the actual cost. The service representative walked me to my car, noticed a minor problem, and fixed it himself before letting me drive off. I highly recommend Tuttle-Click’s Capistrano Ford. I know I will be returning for all my service needs.

Super fast service by the Tech and the Rep. My experience at Capo Ford was very pleasant and productive. The reps are honest and the technicians are very qualified. The prices are super reasonable, too.

Great place to have your car serviced kind quick and extremely reasonable make sure you ask for Kyle or Matt

Johnson, Ash and Joe made this car buying experience very easy. They gave us a no BS price, kept negotiations simple and polite. Will happily buy my next car here. Thanks guys!

Great service and competitive rates as compared to other repair shops. I only take my Ford cars and Lincoln SUV here because I trust them as they will not sell me anything I do not need. Evening appointments are fast and easy and Bob is a great service rep. I have had my vehicles serviced there for over 15 years and I can honestly say, owning many vehicles, that Capo Ford does is right the first time.

This dealership has serviced my Ford Flex for 10+ years. Matt, my service advisor is great. I recently took my 2016 Jeep in for an oil change and check. Kyle helped me and was also terrific. Reliable, honest service. My 11 year old Ford Flex runs like a dream. No troubles at all!

First time in with our new car. Great customer service! Probably the best experience we’ve received going to any dealer for maintenance. Super quick and easy. Our service advisor was very nice and very helpful. Looking forward to continuing service at this great dealership! I am a very happy first time Ford customer. Thank you!

Amazing service! Very quick turnaround and the staff was incredible. I have an older Ford and just took it in for a check up. The car turned out to be in good shape and they fixed a couple recalls within no time at all. They were not pushy and were not trying to stuff a new car down my throat. This type of customer service will be the type that makes me actually want to buy a car in the future. Well done Tuttle-Click Ford & thank you for being awesome and honest!

The service guy, Matt, was fantastic !!! I had a problem with the check engine light coming on that had not been solved at my previous appointment a few days earlier. I was now in a time crunch leaving on vacation with my family. He got the truck in and out within 24 hours and the problem was solved. He was amazing !!!

Bob and Capistrano Ford has always taken good care of my vehicles and finds a way to get us taken care of! This day we needed an oil change on our F-150 to be done in time for school pick up…

Great experience here. Salesman Ash was very polite, knowledgeable and professional. I called beforehand to enquire about a certain used car for sale. By the time I arrived they had pulled it ready to show to me and I took it for a test drive along PCH. Great location 🙂 Within a couple of hours it was mine and I was home with a shiny car on my driveway. Highly recommend Capistrano Ford and the whole team.

The initial conversation to set the appointment was smooth and date perfect. They came and picked up my car which was really nice, and I really appreciated that in this stressful time for everyone. When they were done they reviewed was was done. Great experience and I will continue to give them my business. Everyone from making the appointment, the cashier were knowable, very friendly and a go to Ford dealership for me. Thank you Capistrano Ford Sue K

Review of service/parts only- Kyle in service and Tom in parts were both super helpful and friendly. They diligently followed up and made sure my car was washed and in tip top condition when I picket it up. I'll only be coming here from now on.

First I want to thank Dorothea for her professionalism amd her attention to customer service. She works twice as hard as anyone at this Ford shop and seems To be the only one working!! I hope she is paid above and beyond all the men that work there, as they seem to be to busy doing absolutely nothing while this wonderful woman works twice as hard. Now if your a man amd you walk in they ( the other men) may offer you assistance but if not. Forget it!! I forgot the good ole boy culture is still So prevalent in places and it’s really discouraging. If you just go here ask for Dorothea. She will work hard to make sure you have everything you need amd more.

Quick and excellent service! Highly recommend!

I paid 2300 for service contract and 2200 for maintenance contract for 84 months or 100,000 miles. Ostensibly to buy me piece of mind. At 7500 miles per maintenance that is 13 maintenance visits. My,recent visit they recommended fuel system services, transmission fluid exchange, brake system exchange and coolant system fluid exchange. These things are covered at the factory recommended mileages but NOT covered when the service technicians recommends them! So, are the Ford engineers who wrote the maintenance schedule wrong? Or are you trying to sell me service I do not need? Either way, where is the piece of mind that I bought for $4,500 dollars. Or, did I pay $4,500 for 13 oil changes and new wiper blades every year? I expect all recommended service to be performed and ALL check boxes made to green. Now I have to go find a trusted mechanic to change out all the fluids even though I only have 48,000 miles on my truck and my "premium maintenance plan" does not cover technician recommended service that is sooner than the "Owner's Scheduled Maintenance Guide". Hopefully, the extended warranty remains valid as long as the scheduled maintenance guide is followed rather than the technician's recommendations. But, I do not have the piece of mind that I bought.

I went in recently to get an oil change, first time visit. In the middle of the change I was called and told I needed to change both of my fuel filters. I was getting ready to make a long drive so I said fine. When I returned home I found my previous service record from the last oil change at another ford dealership (that I always go to and trust) and I had paid them for both filters to be changed. I’m pretty bummed I spent all that money when I didn’t need to, especially during this time when I’m out of work.

i came in to Ford for an oil change and to check for a light that came on. When i got my car back they did a great job with the oil change BUT they tried to charge me $100 for them running computer tests just to find out nothing was wrong but still charged me my deductible. As annoying as that was I still paid half so they could pay their mechanics. However, once I started driving I noticed they turned on “my key” WITHOUT my permission. I only have one key for my car so there is no way to turn it off and they are refusing to fix THEIR mistake. They’re trying to make me pay $380 for a new key that I don’t need. They made a mistake. They put limitations on my car without my consent and they’re not willing to fix it. I was a new client there but will NEVER go back. They even made comments about how young I was to own such a “grown up car”.

One of the best places to get service done to your vehicle. They’re always honest upfront on what they’re going to do with your vehicle and have some of the best prices around. I have purchased several vehicles from this dealer and I’ve gotten all my service done they’re never been disappointed extremely prompt professional and do a tremendous job. The service team are great to deal with everybody’s polite professional and bends over backwards to help you out. Every person I’ve recommended go there has thanked me over and over again for the recommendation. I own a large construction company I would love to have their employees work for my company because of their professionalism dedication and honesty they treat you like your family I wish more companies treated you like the service department does a total click. Especially like to think Rich Rader and Brandon Toohey for all the great help there one of the main reasons I continually go to the service department.

The need to replace our older car was unexpected and just at the beginning of the world health crisis. For us it couldn’t have happened at a worse time and we began our search for a replacement with enormous anxiety. What type of car, how to proceed under these abnormal circumstances, what to do with our old car, affordability and terms, and which dealership to select were all questions that weighed heavily on our minds. After several days of searching ads, making phone calls, and talking with friends and family, we contacted Tuttle-Click Capistrano Ford by phone. Because we had questions regarding our old car, they first had us speak with their service department manager who spent considerable time talking to us about our situation and needs. He made some suggestions and said he would do some checking on what was available both new and used. After a few conversations he came up with a plan that we agreed was best for us. From there he put us in contact with the general manager. He spoke with us at length and explained other options we might consider. Finally, we worked with the general sales manager, who explained and coordinated how the car would be brought to our home for familiarity, inspection and approval, how the signing would then be handled, and the final delivery take place. He explained that this would happen at our home with our health safety a first priority. They couldn’t have made our car selection and purchase any more convenient, smoother, or safer. When we finally settled on a car and it was delivered, the general sales manager personally went over its features and operation thoroughly with the promise to return if necessary and leaving us with a number for contact with any lingering questions. Since making this transaction and taking possession of our new car, which has several new features with which we were unfamiliar, we have had questions regarding it. Every call we’ve made to any of the staff has been received immediately or returned shortly thereafter and our questions answered. Every conversation has been characterized by patience, interest, understanding and reassurance not to hesitate to call again when we have more questions. We’re not only very happy with the terms, final price and operation of our new car, but exceptionally pleased with the personal interactions we’ve experienced from everyone on the Tuttle-Click Capistrano Ford staff.

I got 2019 Ford transit 350 and first time used service in Tuttle-Click's Capistrano Ford ! I was very pleased with friendly welcome by Mynor Priesing,service fast and good,very comfortable waiting room with caffe and other refreshments ! I like the place and I will be new customer !!😉😁😎

I was told to just bring my truck in for service (routine 5k service) but when I got there I was met with a less than excited reception. I wished I had pushed to make an appointment. That being said, I was treated well and was pleased with the work.