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Trustco Bank Tuskawilla Rd, Winter Springs

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2.8
Closed
Monday9AM–5PM

+1 407-695-5558

https://www.trustcobank.com/

1295 Tuskawilla Rd, Winter Springs, FL 32708, United States

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Trustco Bank Reviews

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JACQUELINE ANGEL DE LEON
5

Transferred my account to TRUSTCO many in 2013 and have not regrets. I love this Branch. I feel welcomed warmly by Presca and Carmen, as well as the tellers, feel a sense of family. Always received very friendly and professional services. I've seen the same service given to other customers in the bank as well as those entering the bank too. I also experienced the same courtesy in the Poughkeepsie, NY Branch. I've had Bank Accounts in other Commercial Banks and believe me, I've never had a personalized experience such as this. I've personally recommended this bank to family & friends. And I never done that before.

Response from the owner

Jacqueline, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are glad to hear you are enjoying your banking experience! -SM

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Jorge Calejo
1

Worst banking experience of my life. They will charge overdraft fee's unjustly and will not reimburse you. Small bank that only cares its bottom line. Very disappointed! they have a system that generates overdraft fee's even when funds are available then they don't correct it. Better off with a bigger bank that will always help you when your in a jam.

Response from the owner

Jorge, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -SM

B

Belinda Forty
5

I love this bank, its a smaller bank with a personal touch. I dont miss anything from the bigger banks around the corner. Carmen and Presca are very helpful and treat you like family.

Response from the owner

Belinda, thank you for taking the time to leave this review. We are glad to hear you are enjoying your banking experience! -SC

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Ninja Unicorn Games
1

I've been with Trustco for years and this is the rudest bank I've ever been to. I just moved and I needed to put money into my father's account. I did not have my bank account number on me at the time but this is something I do every month. The person working the windows name was Trisha and she was so unbelievably rude as far as me not having my account present and almost refused to put the money in. I don't live near my father so I needed to make sure the money was in his account by the weekend. I will be driving to Aloma from now on where they at least treat their customers better because I'm just amazed Trisha is okay with being so rude to her customers.

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Jim Bell
5

The tellers are friendly and very helpful. I do most of my banking at this facility. I am always greeted with a friendly face and a hello!

Response from the owner

Jim, thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Tuskawilla Branch is providing just that! -SM

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Jennifer Gross
5

Great customer service! Priska & Carmen are so kind and helpful! Trust them for all our your banking needs.

Response from the owner

Jennifer, Thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are glad to hear that the Tuskawilla Branch is providing just that! -SC

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