Trust Auto W Old Liberty Rd, Sykesville
+1 443-552-3131
https://www.trustauto.com/
1551 W Old Liberty Rd, Sykesville, MD 21784, United States
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Trust Auto Reviews
T
If you want to buy a car without hassle; go to trust auto and ask for Jason. I went to three dealerships before Trust Auto and this buying experience was top notch. Jason was very knowledgeable and was upfront about any defects pertaining to the car. Before we took it on a test drive, Jason informed me of a lingering cigar smell inside the car. He then ran an industrial machine multiple times to eradicate the odor which I appreciated. I really appreciated the heads up because he seemed honest and was not trying to sweep issues under the rug. Myron (the manager) was extremely helpful and respectful as well. Jason and Myron made this the best car buying experience I’ve been apart of. They were up front about the two fees that their dealership charges so you don’t have to guess what your out the door price will be. Jason and Myron are not only good car salesmen but genuinely good guys as well. The entire process was expedited as well which I appreciated. I came to look at the car two hours before the dealership closed, and picked the car up the following morning. If the opportunity presents itself, I’ll be purchasing another car from them.
Thank you for your honest review Tyrese, we are so glad that Jason helped you to have an exemplary experience with us. Congratulations on your newest purchase.
M
Great buying experience! I worked with Nicholas and purchased a Volvo C70 in December. He was very helpful and went above and beyond sending me videose of the questions I had on the car before I drove in. I came up from NC and it was a quick and easy process plus everything was done electronically. Would definitely recommend Trust Auto and Nicholas.
Thank you Matt. It was a pleasure helping you with your used car needs.
J
After shopping around for a daily driver for almost a year, I found the right car at Trust Auto. I contacted the dealer and got a very quick response from Jason. I made an appointment to check out the car and after a quick test drive I decided to purchase the car. With the market in the condition it's in right now, I was expecting a huge mess trying to get a decent price. I was very pleased with this part of the exchange. I asked for their best price, they gave it to me, and I bought the car. pretty straight forward. They even let me check it out up on a lift in their shop to check a couple of things. Over all a very pleasant experience and I loved talking with the other employees that work there. If you need a good car at a good price, call Jason and he will make it happen!
Thank John for sharing your Trust Auto car buying experience. Welcome to the Trust Auto family!
J
Russ is by far the best salesman I have ever had the pleasure of dealing with. I purchased a vehicle from Trust Auto while living across the country and they took videos, answered all of my questions and concerns in a very timely manner, and had my vehicle delivered without a single issue. Russ in specific deserves huge recognition. He is not your average, pushy salesman. You can tell even over the phone that he truly wants to help YOU and he works in your best of interest. He's polite, knowledgable, and very prompt with answering the phone. I cannot say enough positive things about him and the dealership! Very refreshing to deal with professional and down to earth people. Wish i could do more to show my gratitude.
Thank you John for your thoughtful review. We are so glad that you had a great time working with Russ. Welcome to the Trust Family.
M
We sold our car to Trust Auto and dealt with Bryan Kings. We also were contacted by another buyer, one you see on TV all the time. They put timelines on the deal which were difficult to meet. When we could not meet them they dropped the price. We decided to sell to Bryan. He and his company made the transaction super easy. Every thing they told us was accurate and true. No games or renegotiations, just an honest deal. I was not familiar with Trust Auto but I urge anyone interested in buying or selling contact Bryan, you will be treated fairly and quickly with out any games.
I am glad that you had a great experience working with Brian, Margie. Thank you for your review.
R
Very happy with my purchase from Trust auto. From the initial phone call inquiring about the truck I ultimately bought, Jason was extremely helpful, I had to travel 2+ hours to look at the truck Jason took the time to take extra detailed pictures for me to see more of the truck. The truck is everything I wanted and more. Very very clean the pictures didn’t do it justice I am completed satisfied with my purchase and want to thank trust auto for making it a quick easy process!
Thank you Ryan , we appreciate it! Congratulations on your newest purchase.
M
Went there looking for a truck for my boyfriend and left with a SUV for me. I am in love with it and it has low mileage for being a 2015. Everyone was amazing especially Jason who was our sales man and David who dealt with the finances. I will definitely be going back. Best car dealership I’ve ever dealt with. They did anything possible to make the deal happen. Absolutely amazing!
Morgan, we are really happy that you had a great experience working with us! Thank you for trusting Trust Auto with your business & we look forward to working with you for any future endeavors.
J
The car buying process wasn't bad. Traded in an Equinox for a van because our family is growing. I feel we got a fair price for both vehicles. If that was the end of it I would give a 5 star review. We had a very long ordeal regarding service (I do not recommend the service dept AT ALL) but in the end it was resolved. I do really enjoy my van and Myron was very nice to work with. I've edited my review from the prior one because in the end the issue was resolved. I can recommend the sales department wholeheartedly- just don't use their service dept.
Hi Jessica, I spoke with my service department and was informed that your noise issue and service issues have been resolved. I left you a message to call me back so that I can confirm that you are happy with the repairs. I look forward to speaking with you. Have a blessed day.
B
What a great car buying experience. Jason and the Trust team handled everything with aplomb. They even handled my trade in and paid top dollar! I live in Florida, so they arranged to pick up my trade and then ship the beautiful Jaguar XK I purchased. They handled all the paperwork for my Florida registration, arranged financing and made the process of a long distance transaction as easy as could be. I highly recommend Trust for your next pre-owned car purchase.
Thank you so much Bruce, we appreciate your thoughtful & detailed review. Thank you for trusting Trust Auto as your used car dealer & welcome to the family.
T
This is my second vehicle purchased from trust auto. Both experience was amazing. Our sale rep was awesome and very attentive. Thanks Trust Auto
Thank you Tynisha, we appreciate you taking the time out to leave this thoughtful review.
E
Excellent experience purchasing a car through them. Russ was great at keeping me up to date on everything throughout the entire process. I purchased the car sight unseen, other than online photos, and had it delivered 100 miles to my doorstep on the same day as signing final papers. 10 out of 10 would recommend
Thank you, Eric.
D
David and Nicholas were GREAT at Trust Auto! They bent over backwards to help me and assist with my vehicle Inspection and buying process. When I live almost 7 hours away, that means a lot. A BIG shout out to Trust Auto for being open and honest with me and for all of your help!
Thank you Dave. We appreciate your 5 star review.
P
I had a pleasure sealing my deal on a 2014 Ram. Russ made the process so easy. This was by far the easiest time I had buying a car. I would highly recommend Trust Auto for you next vehicle. Thanks again Russ.
Thank you for your honest review. We appreciate it. Welcome to the Trust Family.
T
Although the sales associate was virtual, it was one of the smoothest car buying experience I have ever had. The car was ready for a test drive when we arrived. We had plenty of time to look it over while the management stood by to answer any questions we had. I recommend Trust Auto, and Russ Yapparov to anyone looking to buy a quality pre owned vehicle.
Thank you so much Tuhon Emmanuel for your thoughtful review. Welcome to the Trust family & congratulations on your newest purchase.
T
Good company to deal with. I sold 2 cars to them for a fair price. It is a professional operation that funds their purchases promptly. Great communication and timely execution. I would work with them again.
Thank you Timothy, thank you for your business.
J
Trust auto in Sykesville was a great and easy experience…. I worked with Keith and he was great… made life as easy as it could be with my hectic schedule…. I recommend trust auto to anyone…. And the vehicle runs like it’s brand new.
Thank you Jeff, we appreciate you taking the time out to leave this thoughtful review.
G
6/21/22 Edit to Update The managers from Trust auto are the absolute worst. I received multiple calls after my review of them attempting to fix the situation. I was told a new key had been ordered and that I would receive it in the mail. It never came. I've waited to post this update because in addition to lack of any sort of customer service, my vehicle has been in the shop weekly starting 3 months after purchase. I'm now told the car needs a new engine which is going to cost upwards of $27,000. This company is an absolute scam. They market their cars as wonderful and in great shape and the reality is that they are scam artists and liars. DO NOT DO BUSINESS HERE. The only reason I am giving this two stars instead of one is because the car I purchased has been wonderful and is in great shape. Other than that, everything else about this company is terrible. We purchased a $40k car and our rep constantly left us in his office to go out and meet with other customers so he "could close multiple deals at once." Our rep made multiple comments about how great it is to be able to close multiple deals at once while we were sitting there waiting on him to help us. He promised us there was a 2nd set of keys that I'd receive when I received my plates. Turns out those keys don't exist and getting plates is an even more terrible process. No one responded to emails stating they received my insurance docs or emissions test. When I called no one could help. Worst customer service ever. If you can buy a vehicle somewhere else, do it. Your experience anywhere else will be better. If you have no other option but to purchase a vehicle here, just know that you are just another number and they could care less about your experience or needs.
Hi Grace, I'm working on resolving your issues. I have confirmed your tags will be here tomorrow and I will be overnighting them to you. I will research the spare key situation and get it worked out between me and the salesman for you. You have my direct phone number now. You will not have another customer service issue with Trust Auto again. Thank you.
A
We had a great experience at Trust Auto. Our salesperson Keith was very friendly and answered all our questions. I definitely recommend this dealership for a hassle-free car buying experience.
Thank you so much for your review. Welcome to the Trust Auto , family!
J
Purchased a truck from Trust Auto and Keith and Myron helped make the purchase effortless. Their knowledge and customer service was over the top. Would recommend Trust Auto over and over again!
Thank you so much, Joseph!
M
I want to start by saying I don't generally leave room for much negativity in my life especially to write a negative review. If i do write a review, I will say something positive so someone else can enjoy it as much as I did. That said, this is my honest account of some of the experiences I've had with Trust. I've remained patient and understanding throughout the experience until about now, and at this point I think people should know what they may potentially be getting into. The good: -Sales team was very friendly and welcoming. -The car was slightly over my budget and they worked with me to get $750 off the asking price and meet my cash amount. -Sales guy took money out of their pocket to pay for replacement speaker that trust didn't want to cover. speaker was cracked and hid by setting fade to rear. discovered a few days later and mentioned to Sales guy he must've forgot and it wasnt under warranty or something but was told trust wouldn't be responsible, and he wanted to keep me happy and purchased himself. Really went the extra mile! -Trust is replacing engine and covering costs and parts.(car was paid off in cash engine had blue smoke coming out exhaust at time of purchase noticed next day when in reverse a huge cloud of smoke poured in the windows wanted to get money back, they insisted on a chance to fix it). -Amazing detail cleaning service -They are upholding the warranty and installing a 3rd engine The bad: -They are installing a 3rd engine, unfortunately they chose the wrong engine the second time and pushed everything out a few weeks again to accomodate a 3rd. this process started in July. -Get everything in writing, they don't do everything they say they will, little and big issues. from gas reimbursemt amounts, ezpass, loaner vehicle, no communication, etc. -Initial purchase took very long, 4-5 hours, issue with tags and inspection paper work issue. -The staff who make decisions seem to be bound by process not prior commitments, customer satisfaction, or integrity. integrity isnt saying you're going to do something and only do the part that your obligated to do... -Chances are you are already speaking with a manager and there is no one else available for you to talk to. The ugly: -No transportation currently, work is a 60$ round trip, no vehicle for kids school and errands. Not their problem, they can't do anything else for me. -Trust does not want to pay for rental, reimburse transportation costs, but reminds me that there is technically a 200$ deductible on the warranty they aren't charging me for... No definitive date on when I will have a vehicle and they are now taking out and installing the 3rd engine. -Recieved 3 phone calls, ensuring vehicle was on its way each time, only getting a bit later. Finally told no car was going to make it out there because of a tag issue. sales guy said he fixed the tag issue for replacement loaner and that it was on its way to me. only, i wake up for grave shift to work with no vehicle, no calls, or messages. just told me I'd have a vehicle to get to work and blew me off. -called the next morning to see what happened and the people who were handling it are now off, im left with can't help you sorry for your inconvenience. no body else here can help you either. At a dead end with a vehicle for now. Loaner vehicle issues: -pulled over because their registration was susspended. -Marijuana on floor and half smoked blunt in open center console. (not judging, just concerning considering i was just pulled over in this vehicle) -emergency brake has no release -actual abs breaks went out while driving 45 mph. (no one was hurt and no accidents. close call in my briefs but thank God no one was hurt) Again, The staff seemed very friendly, and respectful. Just one set of unfortunate circumstances after the other and ultimately putting me in a very critical situation with no immediate resolution I plan to update as this progresses. I want this to be as fair of a review as possible!
We are in the process of repairing your vehicle now. Hopefully this will resolve any problems that you are having.
J
Trust Auto gave me a fantastic experience. My salesman Russ was great. I recommend them highly. The entire staff is very friendly and courteous.
Thank you so much John, we appreciate the awesome review.
S
Russ Yapparov is the ABSOLUTE BEST car salesman. Russ over came every obstacles. This was the best experience that I have had purchasing a vehicle. You Trust Russ from Trust Auto
Thank you so much for your honest review, Welcome to the Trust Family.
l
I would not recommend. Purchased a used car from them... asked if anything specific was wrong with the car, as I would definitely have my mechanic once over the car. Silence. Turns out there was significant rust on the muffler flange. The sales person said, in all fairness it was UNDER the car. The dealership said they were unaware of the rust (but it's required to exam to pass inspection... Which, technically the car did pass inspection, but it would need to be replaced in the near future.) They cited a new / third party inspection place. Fine. (I wont fault the dealership for the battery dying the next day, or the completely shot speakers in the car. It could've been random, and I should've tested the speakers. But it would have been so great to have been told at the time of purchase that the speakers were shot.) Trust Auto said they would be happy to fix the joint by welding it. But I really wanted the entire pipe replaced. I had to follow up a few times and negotiate on the repairs. They finally settled on a $250 gift card which would help cover the costs for parts for me to get it done myself. (Since I did not want them to just fix the flange/joint by welding). Oddly enough I was able to get ALL of the parts for the gift card amount, which baffled me as to why they didnt want to replace all the parts at their in house shop. NEVER GOT MY GIFT CARD. They also should have credited part of their service fees, as that was where the failure occurred. One thing that was very memorable to me at the time of my purchase, was that they offer to help you submit your review of them prior to you leaving on the day of your purchase. Wow.
Hi Linda, This is the sales manager Myron. I left you a message on 11/03/2021 and another message on 11/05/2021 to call me back. I needed to confirm your address before sending a gift card. I left a message on your first review as well to give me call. I will once again reach out to you to help resolve this issue.
D
Mr. KEITH STACY was a great salesmen, he took very good care of everything. I brought a new used X5 from him, he did a good job. I was in and out in no time at all.
Thank you so much Derrick for your thoughtful review. Welcome to the Trust family & congratulations on your newest purchase.
F
great experience, fast and reliable. glad i got a chance to work with keith! will buy my next BMW from here. thanks for everything! 10/10 would recommend!
Thank you Felicia, pleasure working with you. Welcome to the family.
D
Easy process, really warm and friendly atmosphere. The cars are good - the people are better! Jason, Julia, and Sammie made this a fun, memorable and hassle-free experience.
Thank you, David. We appreciate you honest review.
T
Keith Stacey was great to work with! Would definitely buy another vehicle with him! And we love the BMW X5 he sold us!
Thank you so much Tracy for your thoughtful review. Welcome to the Trust family & congratulations on your newest purchase.
M
Typical small town dealership. They go out of their way to get you in the dealership and in a new car but never follow through when problems arise. I traveled 900+ miles by flight to buy a vehicle. Had issues with fueling the car on the way home. Let them know about it. They didn’t seem concerned so I wasn’t and continued home. Had the car inspected at a dealer back home to find the filler neck is broken and plastic is lodged in the neck. unfortunately the filler neck and gas tank are one piece and it’s nearly a $4000 repair. When they did take my calls, they gave me a run around about their service department updates etc. Since then there has been ignored emails, no call backs etc. It’s a shame I even have to write this review but I don’t see the problem ever being resolved. Maybe since I’m halfway across the country they felt as if they could ignore me and I’d forget. Just a heads up to any out of state buyers.
Hi Matthew, we do not have an open case for you.
t
Trust auto is definitely the place to purchase a vehicle from. I was extremely overwhelmed with the customer service of my salesman Jason and the friendly family feeling they give at trust auto. I will definitely be back to purchase my next vehicle at Trust auto.
Thank you Tom, welcome to the Trust family!
m
Seamless transaction start to finish. Bryan Kings and his team did a great job working quickly and made the sale of my vehicle a pleasant experience.
Thank you for the thoughtful review.
J
Good choice of cars. Approval/Post purchase decision processing is needlessly lengthy. Paid for the purchase on my credit card. It still took hours. The purchase was only weeks ago. Apparently, they have already lost the paperwork!
John Merten, we do not have a record of you as a customer, nor a record of running an approval for any one with that last name.
J
Great place! Keith was very friendly! Very straight forward and nice, although I never received my spare key.
Welcome to the Trust auto family Jonathan. We appreciate you making the time to come into Trust auto!
M
I recently purchased a Jaguar F Type from Trust Auto. Jason, my sales associate, was SO helpful, I have to commend him. This was my first time ever purchasing a vehicle completely online, sight unseen. This process and spending this type of money would have been nerve wracking, but Jason was patient, answered all my questions, helped me find financing that matched what my credit union offered and made the entire process easy peasy! They even shipped it to my door, free of charge and it arrived a day earlier than I originally anticipated! The car was fairly represented and true to its description and I could not be happier with my purchase. I will definitely do business with Trust Auto again or anywhere Jason works should he leave. A great experience top to bottom!
Congratulations on your Jaguar purchase. Thank you for your business.
D
My husband found a car online that we were interested in which required a bit of travelling to see... We were willing to do so because Trust Auto had the exact car I wanted with very low miles and it was $1200 under blue book price. That was worth the ride in itself. I called and spoke to Dave Neuberth, he answered my questions and asked me to request him when we came. So we did. He was expecting us on a very busy Saturday. I called in advance to make an appt and even Alejandra knew my name! We went for a half hour drive, decided to buy the car, and David stayed late so we could take it home that night. The lot was incredible! We've never seen such a huge used lot! And it was full of high end vehicles with very low miles... We were IMPRESSED. And they were also very kind and attentive to our little dog. We have nothing but rave reviews about the quality of employees. Used car lots often give the industry a bad name... We will definitely consider going back and freely give referrals. Check it out! You'll be glad you did..... After I got home I realized there were micro chips we hadn't noticed. I had to call a manager, and I got Russ. So many chips, as it is a 16 y.o. car, and I opted to call my insurance company for replacement. Russ told me If I chose replacement that he would make sure I would be reimbursed my deductible. True to his word, I was! Thank you again and again Trust Auto! You have made a very happy customer!
Hello Diane - Trust Auto would like to congratulate you on your vehicle! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! On behalf of David and Alejandra Thank you again Diane and have a great day. Trust Auto Team.
B
We recently sold a truck to Trust Auto. Approximately 10 days after the truck was picked up we realized we left something of huge sentimental value ON the truck. Thank you to Sandra! She went out her way to arrange for its safe return. We didn't have an expectation Trust Auto would do this for us but we were hopeful to make some arrangement. We are very grateful for Sandra's kindness and the professionalism of the Trust Auto team. Thank you! Getting back to business, the sale went smoothly. Trust Auto did everything they said they would... including paying in full, upfront before they picked the truck up.
Aw Brenda, thank you for this honest & heart felt review. We are glad that you enjoyed your experience working with Sandra. Thank you for trusting Trust Auto with your business!
E
Contacted us about buying our GT-R, sent a mechanic to inspect the vehicle, gave a fair offer that was accepted. They promptly sent over documents electronically to sign, I provided the wire transfer information the next morning and payment was completed within the hour. One of the best experiences I've had with a dealership. Sandra worked quickly and promptly...was also very direct instead of playing games. 10/10 would recommend.
Thank you for your input. Your review is appreciated.
J
Trustauto is great to do business with. They provide full disclosure regarding all policies and fees, they offer a warranty on their vehicles and they stand by it. Mohammad/Service Delivery Manager helped me to resolve a small mechanical issue with my car that showed up in the first few weeks. He listened to the issue and quickly helped me resolve my problem. Even though I was not in Maryland he took care of my car! The experience I had was painless and they are great to work with. Definitely will recommend them.
JL we are happy that you had a good experience working with us as well as our service team here at Trust Auto. Thank you for Trusting Trust Auto as your used car dealer & welcome to the family.
L
5 star experience. Jason M. (and the rest of the staff) were an absolute pleasure to work with. They helped get me in an amazing vehicle efficiently, and without any obstacles. I can’t say enough good about them. Come here ASAP.
Thank you, Luke! Congratulations on your newest purchase.
h
Being out of state and having a 3 hour drive, it was worth the trip bought a audi 6s and it was in great condition and great mileage for a 2013! Keith Stacy was very open and honest and willing to work with any thing that needs to be replaced! Full tank of gas and clean before leaving! The fastest in and out from start to finish! Will recommend coming here!!! Thank you Keith for an amazing experience!
Thank you Hope. It was a pleasure working with you & your family.
B
Today I purchased a 2015 camaro SS from Trust Auto. I have purchased a lot of vehicles over the years and I can honestly say this was hands down the best car buying experience I have ever had. Rass(salesman) and Myron(sales manager) were the absolute best from start to finish. Russ responded to every text message pretty much immediately after I sent it. I can honestly say next time I'm in the market for another vehicle I will be calling Russ and Trust Auto 1st. They have a great selection of vehicles and prices are very reasonable. A+ from start to finish. Just wish I could figure out a way to post a picture of the beautiful car.
It was a pleasure to help you and your wife with your car buying experience. You guys are great! Thank you for choosing Trust auto to be your used car dealership'
R
Great experience with Ingrid at Trust Auto. They bought my 2017 Smart for a very fair price and the transaction was completed in less than 30 minutes, all electronically. They were honest, up front, and very efficient. Also, great communication via text message during the process. Highly recommended!
Thank you for sharing your experience that you had with Trust auto!
J
It was a long drive from Pennsylvania to Maryland but in the end it was all worthwhile. We made a great deal for a great vehicle. The front desk staff made us feel welcome to as soon as we walked in the door. The sales staff and finance staff also made us feel very welcomed and made the environment low stress. We would recommend this dealership!
John, thank you so much for Trusting us as your used car dealer. Welcome to the Trust family.
b
Buy from here!!! Ok so I'm a couple days late posting my review from my experience with Trust Auto last week. I had a car I didn't have time to drive so I figured I would try my luck at dealers to see what kind of offers I would get. After two failed attempts I was recommended to Trust from my good friend. I decided why not try. When I got there I was greeted by a very nice person named Sami at the front desk (which was very clean and organized). I told her what I wanted to do and that I was instructed to ask for David. Sami got in touch with David and he came right out to greet me. We had a very lengthy talk about my car and after he inspected my car he knew I had taken great care of it and he made a fair offer. The entire process was so easy and David was honest and up front about everything. We made arrangements for me to come back two days later with a ride home and the entire process from there took only 15 minutes. I've bought and sold many vehicles in my life and this was the only time I left a dealer feeling great. David is a quality person. Extremely knowledgeable and super friendly. Basically an all around great guy. I can only speculate that buying from David is just as easy as selling to him and I can't wait to need a vehicle so I can go back to Trust and hang out with him and buy a vehicle. If you're in the market for a used vehicle don't bother going anywhere else because you're just wasting your time. Trust Auto is where you need to go!!
Brian, thank you for this great review. We appreciate it tremendously. We are glad we were able to meet your needs and exceed your expectations. Take care and we will see you in the future I am sure! Thank you again
M
Jason in sales was my go to guy, worked with me as much as I needed and was fantastic throughout the whole process. Their finance department was amazing to work with! They were straight forward with my trade and got me every dollar I think he could manage. Considering just 2 years prior my experience, with a different dealer, was less than subpar, I was leery to start the process again. The communication, straight forward and amazing team at Trust Auto had me breeze through the buying process this time! Thank you Jason for taking your time and helping me with the 2018 3500 Silverado.
Thank you for sharing your Trust auto car buying experience. Welcome to our Trust auto family!
u
I got a chance to work with Keith. Guy is a rock star! Very personable and not pushy. Just wants to make sure the customer is always happy! I’m sure he’ll go far.
Thank you so much for your review!
J
Love the Jeep we bought but had issues with it. Had to go back several times taking up two entire days and the problem was never resolved. Ended up taking it to the Jeep dealer who fixed the issues Trust Auto never could. Also on the day we bought it no one was there to fill the tank and as payback they offered a gift card which I am still waiting on, despite being there several times for the truck issue. Overall a mediocre experience and it would need to be a very good deal for me to consider going back. Edit: They contacted me and did get me a gift card for the fuel and actually doubled what they promised. But then in the Sam string they promised to pay me back for what I paid to fix the Jeep and I still have yet to get that check. So the review stays where it is. Edit 2: They made good on their word to send us a check for the repairs we had to do. I won't make it a full 5 stars but I did up it to 4. It took far too long to get sorted but it did end up getting sorted so I have to give credit.
Joshua, my business office is sending a check for the invoice you sent over as promised. I apologize for the the inconvenience. Please call me direct if you have any other issues. We do appreciate your business here at Trust auto!
H
Trust Auto did a terrific job of finding a great car. They have great service, with a good sense of urgency. I've noticed over all that the pro es they offer are beyond competitive. Alex was awesome. I would thoroughly recommend, as it turns out, I trust Trust Auto.
Aaron, thank you for a 5-star review! We are thrilled that you were so pleased with your time spent at Trust Auto and that you were able to find a great car. Your praises will be passed along to Alex and the rest of the Trust Auto team. We hope to work with you again in the future. Thank you!
T
We bought a Ram 3500 Laramie Longhorn with the help of Keith Stacy and we are very pleased with his service. He gave us a good deal on our trade in and on the purchase price. Very friendly place to shop for vehicles. Everyone should take a look at the cars and trucks they in stock and let Keith help you out with a good deal!
Taylor, thank you for the review! It was nice to meet you and your family. We are glad we were able to meet your needs and expectations! Enjoy the truck
B
Very nice and welcoming people that work there. Fixed the issues I had on the vehicle and worked things out with me! Thank you Russ and all of Trust Auto!
Thank you so much Bethany for your thoughtful review. Welcome to the Trust family & congratulations on your newest purchase.
H
Me and my husband been looking all over to sell our 3500 ram truck and been to many different dealerships but this one was definitely the right fit for us. I would recommend this to anyone looking to trade-in a vehicle or buy one they work with you in every aspect possible. Myron is definitely one of the chillest and workable people to help you get what you want and they let you basically test drive anything you want and they have no limit to how many you want to test drive. David also was a big help in us getting the telsa that we been wanting to have with him working on the prices that would work for us. You will definitely leave with what car you want long whether it’s bad or good credit. The atmosphere of this place is just a good vibe and energy. Thank you again Myron and David!!
Thank you Hailey. This was the 3rd car you guys purchased from us. We appreciate your repeat business.
G
This is my first time ever writing a review for anything but if this is the best way to show my appreciation for Keith and the Trust Auto team then its the least I can do.. I have never been more comfortable spending money in my life. I left their lot with confidence in myself that the decision that I just made was the best one for me and my family and it was all due to the wonderful experience that I endured while working with Keith to fulfill my needs. Look no further, this is the place to go and the people to trust.
Thank you for giving us your first ever review! We are happy that Keith & our team were able to meet all of your needs. Welcome to the Trust Auto Family! We are definitely glad to have you :)
P
Worked with Sandra to sell my 2021 Tesla Model S to after it turned out to not be the right fit for the household. The experience was absolutely fantastic and smooth through every step of the way. Excellent and amazingly friendly representative. :)
We are so glad that you had a great experience working with Sandra, Patrick. We are glad to do business with you.
R
Although I did not end up purchasing the vehicle in question, I cannot speak more highly of Brian and Parker. Both of them were extremely transparent throughout the entire process. They were also very timely on responses and even went out to take extra videos and pictures as I was going to be an out of state buyer. Although I did not purchase, I’ll absolutely consider this dealer for future purchases.
Hello Ryan, thank you for your review! We are really happy that you had a great experience working with Brian & Parker. We absolutely look forward to working with you again.
S
This review is for the Service Dept. What a wonderful group of people. I had the pleasure of working with Muhammad is a such a nice person, noted all of my concerns regarding service for my vehicle and promised me to keep me informed on the progress. He assured me that he would take care of my vehicle and make sure it was done right. So very grateful that he kept his promise. From the moment I walk into the service door it just feels right. Thank you trust auto In Muhammad Ali in the service department
We are pleased to hear of your satisfaction, Thank you!
T
I worked with Keith Stacy at the dealership. He was great. Sounded almost like a disc jockey salesman at first but then when I met him in person I realized it was genuine energy and excitement about his job. Refreshing. Would recommend this dealership to anyone.
Thank you Teal for your thoughtful Review. Keith is great & we are glad that he was able to provide you with great service. Welcome to the Trust Auto Fam!
B
Above and beyond the used car dealership reputation. These guys really want you to be happy with your purchase....reasonable and responsible staff. New car feeling buying a used vehicle! Mike, the Service Manager, is very knowledgeable and offers resolutions should problems arise. Richard, the Service Representative, is responsive and dependable....returned all my calls in a prompt manner and relayed all messages. Their team work well together....hope to see much success in the way they operate this business.
Thank you for the compliments!
J
Jason any the team at trust auto helped me find what I needed and get me in and out with no problem. I would definitely recommend these guys!
Thank you Jonathan, we appreciate your thoughtful review. Congratulations on your newest purchase.
N
I purchased my Jeep Wrangler from Trust Auto three days ago and couldn't be happier! The entire staff, despite being extremely busy, were incredibly nice and helpful. I will definitely be a returning customer.
Thanks Nicholas! We are thrilled to hear that you are so happy with your Jeep and that you had a great experience at Trust Auto. It is our goal to treat each customer with the same level of attention and respect, despite how busy we are! We can't wait to work with you again in the future. Thanks again!
S
I recently sold a 2019 Tesla Model 3 Long Range and I couldn't be more pleased with the whole process. I originally posted it on Facebook Marketplace and someone from Trust Auto's team reached out to me. From that point on, the process was professional and smooth. They paid in full on time, without any hassle, and picked up the car as scheduled. I mostly dealt with Sandra, who guided me through the process and paperwork. She was very helpful the entire time, and her attention and responsiveness is the reason I went through with the deal. Thank you Sandra! I would recommend Trust Auto to my family, friends, and coworkers.
Thank you for working with us to purchase your car and thank you for your feedback!
M
Trust Auto was amazing! I brought my first car from them and it was a great experience. Keith was my salesman and he did everything he could to make it a stressful and amazing experience for a first time buyer. He answered all questions that I had without hesitation and was very informative. I definitely recommend Keith if you are looking for a car and want a great buying experience.
Madison - thank you for sharing such wonderful feedback. We're thrilled to hear that Keith consistently provides you with great service during your visits to Trust Auto of Sykesville. Our team wishes you many more safe miles! Trust Auto Team.
R
Been buying cars for 40 years, Keith was the best salesperson I have dealt with in my car buying career. Everyone here treated me like gold I appreciate the no pressure environment. I found the car I was looking for. Easy financing through David the finance manager. I would recommend anyone in the market for a used car come here first. 5 stars! If I could give them 6 I would.
Thank you, Robert, for reviewing Trust Auto of Sykesville! It is great to hear that Keith was so helpful during your visit. Congratulations on the purchase of your vehicle and drive safely! Trust Auto Team.
T
Out of state deal that went very smoothly. Keith arranged all the paperwork in a timely fashion, assisted with getting it to my delivery people and the price ended up being less than anticipated. Great lot with good cars and good people. I'd recommend this dealership to anyone!
Thank you for taking the time out to do this review Taylor. We are glad that you had a great experience with Keith. Thank you for trusting us with your car buying experience. Welcome to the family!
J
Our experience with selling our vehicle to Sandra at Trust Auto was very expedient, and precise. She was very informative, and direct with what we needed to get this process done, I actually was impressed. Would you like to extend another thank you to Sandra, “thank you”.
Joyanna, It was a great pleasure working with you to make this transaction go smooth and expeditiously. Thank you for choosing Trust Auto!
D
The sales department was wonderful and Art really helped me out and kept me informed when I chose my car in November 2020. The radio wasn't working in the car and I was promised a new radio. I unfortunately did not have the best experience with Richard when it came to information in the status of when I could get my radio fixed or when I could speak with the service manager, and whether or not we could use a radio that someone had gotten me. Several times he did let me know I would get a call back from him or his Manager but each time I did not hear back. Thankfully was finally able to speak with Mike. He was very professional and understanding of the situation. He was able to get my car in the next day and they were able to use the radio that was given to me. I am very thankful and appreciative of Mike and his service team for getting my radio done quickly!
Thank you for your feedback!
c
Bought a 2014 Grand Cherokee. Clean car and runs great. This was my first time buying a car from a dealer-They walked me through every step making it quick and simple. Thank you!
Thank you Corey. We are happy that we were able to give you a positive car buying experience. Welcome to the Trust family.
J
Good people to deal with. Sandra and Ram did a nice job with communication and working through the process. Things went smoothly and well.
Thank you so much Joshua, we appreciate your thoughtful & detailed review. Thank you for trusting Trust Auto as your used car dealership in Maryland & welcome to the family.
K
While I didn’t buy a car from Trust Auto recently, my experience with them was still nothing short of 5 Stars. My daughter recently joined a Competition dance team and one of our fundraisers for Competition fees is to find Sponsors for our girls. I immediately thought of Trust Auto because they are locally owned and I’ve had friends purchase cars from them recently. I reached out and spoke with Jason Moczulski and asked if the dealership would be willing to my sponsor my daughter. Jason promptly took it to the Management team at Trust Auto and much to my delight within a day Jason M. had great news for me. The Management Team agreed to sponsor my girl in her dance dreams!! As a single mom, I appreciate so much that this establishment was willing to support not only my daughter but also her Dance Studio even though I had not personally purchased a car from them. Just goes to show what a 5 Star dealership this truly is! And it all starts with the people they have working for them! Thank you again Jason Moczulski, David Neuberth and the rest of the Management/Owners of Trust Auto!
Krystle, we are glad to help our community whenever we can. Thank you so much for your heartfelt & honest review.
C
Thank you Shannon and Myron!! I just purchased my vehicle with them and let me tell you…. It was the most pleasant, efficient, expedited experience I have ever received when purchasing a car. Communication was consistent and effective they helped me out tremendously! I loveeeee my truck I’m getting so many compliments 🤗- Chrystina L.
Thank you Chrystina. We appreciate the opportunity to become your used car dealer. Welcome to the Trust auto family.
R
Trust Auto was fantastic to deal with and had amazing customer service. We worked with Keith who was a knowledgeable and patient salesperson without being pushy. He was honest and candid in his responses to our questions but also super relaxed and fun and easy to chat with. Most transactions were paperless, with other COVID safety precautions in place. Keith made the process of buying a rare Subaru BRZ easy and simple; one of the best car buying experiences we've ever had. I highly recommend Trust Auto and will keep them in mind next time we're in the market.
Rikki- We truly appreciate you taking time out of your day to write us a great review. It's wonderful to hear about your experience working with Keith and we are overjoyed that he helped you get into the right vehicle for you. Thank you so much for your business! We look forward to our continued relationship and seeing you again at Trust Auto of Sykesville. Trust Auto Team.
P
It was an absolute pleasure working with Nick! He made the process so seamless and easy for me. He had me submit a credit app the day before so that by time I came into the dealership the process was so quick! Very clean and beautiful cars they have on the lot as well. Anyone buying a car from here should be confident in their buying decision and should definitely buy it from Nick Fulton!
Hey there Paul! It's exciting to know that the system is working...we know how valuable your time is in this day and age. We do have a great selection of cars and trucks, and are glad you were able to choose the best one for you. Thank you for letting us, and the world know that having great salesmen like Nick F. makes all the difference! Enjoy your new ride, and thanks for being part of the Trust Auto family.
t
Keith is the man to see. He handled everything start to finish and it could not have been any smoother. Please stop in to Trust Auto if you are looking to by and ask for Keith...You will not be disappointed. I am loving my new Porsche Cayman!!!!!!!!!
Thank you so much Tom, it was our pleasure.
T
I truly truly enjoyed my experience today with Trust Auto. The customer service was amazing from Sami at the front desk, to my sales associate Jason, and Myron and awesome mechanic Muhammad (Mo). I’m in love with my new Audi😘🎉🍾
Tami, we absolutely loved working with you & your family. We certainly look forward to working with you on any future endeavors. Welcome to the Trust Auto family!
J
After a year searching I stumbled across the perfect truck at Trust Auto in Sykesville Maryland. I immediately called and was put in touch with my salesman, Jason. Some information was passed back and forth and a day later I was the proud owner of a 2013 GMC 3500 dually truck. Jason and all the staff at Trust Auto made this sale simple and easy. It was a very enjoyable experience. I would highly recommend Jason and Trust Auto to anyone looking for a clean used vehicle. Prices are good and sales service is exceptional. I will definitely be going back to Trust Auto for my next vehicle purchase.
Thank you for your honest review Jeff. We welcome you to the Trust family!
J
Had an excellent experience selling my vehicle to Trust Auto. This is a hidden gem of a dealership that I will definitely be returning to. The entire staff is friendly and easy to work with. We first spoke with Jane on the phone and she gave us a very fair verbal offer. We arrived at the dealership where the vehicle was inspected within 10 minutes. They quickly gave a final offer in writing and completed the sale within an hour. No stress highly professional! Very pleased!
Thank you so much Julie, we appreciate your thoughtful & detailed review. Thank you for trusting Trust Auto as your car dealership in Maryland & welcome to the family.
K
The Trust Auto dealership is an outstanding and reputable establishment. The dealership offers quality cars at fair prices. We are extremely pleased and happy with the service and treatment our son received from Jason, the Salesman, and the other staff at the dealership. In particular, Jason was very professional, friendly, knowledgeable, attentive, patient, and answered all of our questions thoroughly. Overall, Trust Auto lives up to its name; offers quality cars; and provides excellent customer service.
Thank you so much Kay, we appreciate your thoughtful & detailed review. Thank you for trusting Trust Auto as your used car dealership in Maryland & welcome to the family.
S
Jason, Max, and David were all fantastic to work with. They had a very special truck I wanted, gave me a great price on my trade (more than others offered), and made the entire transaction easy. Having worked in the automotive industry for 20 years, I really appreciate it when I actually feel valued. One detail I really appreciated while working with these folks was all of the text messages and updates I got from Max. The details make all the difference and that constant communication from Max and Jason definitely made a difference here. When my wife and I go shopping for her next vehicle, we'll definitely be contacting Jason to try and find us the vehicle we want instead of just looking at vehicles online.
Thank you Samuel for your honest feedback & review.
C
I am pleased to have found and done business with dealership. The reps are courteous and knowledgeably share their thoughts and the car buying process in a simple, but clear language that any layman can understand to make an informed decision. I bought my last car - a minivan from Trust Auto. The process was smooth and financing just affordable with, I would say, minimal mark-up, if at all. Although I choose an outside financing source, the dealership seem to also have in-house financing available. I would recommend Trust Auto for your car needs.
Thank you so much, Clement, we appreciate your thoughtful review. Thank you for trusting Trust Auto as your used car dealership in Sykesville, Maryland & welcome to the family.
A
Aziza is great at her job and her communication skills, superb. She’s very informative and professional. I will go back to Trust Auto with people of her caliber and outstanding service. She made sure to communicate anything that was lost translation or finding a way to help and make sure I was satisfied to the best of her ability. My BMW X5
Thank you so much for this review.
M
Everyone was friendly and accommodating. More than fair pricing. The kids area in the lobby was fantastic to keep my 3 year old occupied while we were there for 2 hours. Fast, easy process. Would 100% recommend.
Thank you Melanie. We are glad that you had a positive experience
J
I went to Trust Auto as the last dealership on a full day of car hunting. I was shocked to find such a wide selection of makes and models when I pulled into the lot. They seem to have a full service department and treat all of their vehicles as well as possible. I was really appreciative of the non-typical "salesmanship" that my salesperson, Keith Stacy, showed. He was courteous, transparent, conversational, and wasn't pushy at all. Their policies for treating their customers seem to be top notch. They also gave me a fair and competitive price for my trade-in value. It'd be a shame for you to not at least check them out if you're nearby and they have what you'd like in stock!
Thank you John, we are so glad that you had a great experience working with Keith. Congratulations on your newest purchase.
A
David and Nicholas at Trust Auto made buying a very high quality pre-owned car simple and pleasant. I wish that I had gone to Trust first after having horrible experiences with several dealers in Montgomery County (and I mean horrible) If you are in the market for a high quality select pre-owned car or truck, it is well worth the drive to Trust Auto. They will treat you with honesty and professionalism. If you have a question, David or Nicholas will communicate with you clearly, and immediately. The level of honesty, and old fashioned customer service is quite refreshing. (Buying a car doesn't have to suck) I recommend them without hesitation.
Thank you so much for your honest & thoughtful review. Welcome to the Trust family!
T
Needed a truck asap. Found this place online. Hooked up with Jason. He was helpful and answered all of our questions. The place was super busy but we still were able to walk out feeling great about our purchase and drove our new truck home. Jason made the process simple and hassle free. You always hear dealerships say that, but I honestly couldn't recommend this place more.
Thank you so much for your honest review. We are really happy that you had a wonderful experience working with Jason. Welcome to the Trust Family.
K
I recently purchase a vehicle from Trust Auto which was a "long distance" interaction which required massive communication and preparation to receive the automobile that I wanted. Which I would like to comment on briefly that Trust Auto has a fabulous selection of pre owned cars. In my search for my car it was a long process which I settled on Trust Auto. I am glad that I did. My Sales Consultant JASON MOCZULSKI, whom I was assigned, was excellent. He was very amiable and user friendly in my obtaining the vehicle I wanted. He was always available for any questions I had regardless of the time or day of the week. I am very pleased with the service that he provided and would not hesitate to utilize his skills again. I highly recommend him to anyone seeking a good deal. He presents a confidence that exemplifies Trust> Thank You Jason.
Thank you so much Kennie, we appreciate your thoughtful review. Thank you for trusting Trust Auto as your Used Car dealership in Maryland & welcome to the family.
C
After I was unexpectedly contacted online by Bryan Kings at Trust Auto, I was a little skeptical that it may be a scam. However, it turned out to be a great experience! They bought my truck in a matter of days. Everything was handled electronically, and they even picked up my truck from my home. They paid my lien holder in full and wired the balance to my bank account up front. Bryan was super nice to work with and answered all of my questions almost instantly through texting. Great experience!
Thank you Cindy, we appreciate your honest review.
J
This is the fourth car we have purchased sight-unseen and had delivered. At first, it seemed like a risky proposition, but having now done it repeatedly, we have learned that the #1 consideration is to engage in transactions only with highly reputable dealers and salespersons who are overly communicative. Trust Auto gets a solid five stars from us in this regard. We are adding our review to their list because we had a fantastic experience with Jason Moczulski from the first contact through final delivery. Jason gave us the comfort we needed from the very first call. Then, after validating Trust Auto's reputation through Google, we purchased a 2013 Mini Roadster. Everything has exceeded our expectations and this is our final "thank you" for an outstanding experience.
Jim, thank you for taking the time out of your schedule to write this wonderful review. We are so glad that you had a great experience working with Jason here at Trust Auto. We are truly thankful that you trusted us with your car buying experience.
B
BAD BATTERY IN LESS THAN A WEEK!!!!!!!!!! Traveled 2 hours to trade in a vehicle that had everything it was supposed to have (floor mats, and devices that come with the vehicle). When we got there the vehicle to be purchased was as pictured but did not come with front floor mats, is missing the remote, only has one key and we decided to overlook and continue with the purchase. No big deal. Less than a week later the battery was no good. Was tested at 2 different shops. Both said it was long past being recharged, the battery was no good and needed to be replaced. While it was being replaced at one of the two different shops. I spoke to 2 different people one of which was the manager, who stated that the battery was not covered under the warranty and would not help us in any way. This conversation took place at the local shop replacing the battery. They were shocked that Trust Auto would not cover it with it being less than a week after purchase.
Hi Benjamin, I will research your situation and give you a call this week.
M
First time I have dealt with online selling of a vehicle. Trust Auto and there staff where very patient with me and diligent in working through problems as they appeared. They offered a fair price for my vehicle and quick turn around on their promises. I would highly recommend them for any of your auto needs.
Thank you so much Michael, we appreciate your thoughtful & detailed review. Thank you for trusting Trust Auto as your used car dealership in Maryland & welcome to the family.
M
Got a chance to work with Keith here at trust auto, made this hassle free and seeing how I came all the way from Vermont, was a great help in making this painless. Driving home very pleased! Would 10/10 recommend working with Kieth!! Thanks for selling me my new BMW!
Thank you Miguel, welcome to the family!
A
Keith Stacy was my agent and he made this transaction smooth and stress free. Dealership is friendly and well organized. I highly recommend Trust Auto.
I am glad to hear about your good experience working with Keith. It was our pleasure to assist you with your used car buying needs. Thank you for your business.
J
I live about 1.5 hours away. Purchased a 2006 Porsche Boxster. Very positive experience, no high pressure, everyone very pleasant. Within 24 hours of getting home, the check-engine light came on. Obviously I was disappointed -- especially living far away, and had my local shop check out the codes which indicated a bad O2 sensor. I texted my sales person, Steven, who responded immediately. He said he would let their service dept. know. This was late Friday afternoon, so I figured I’d hear on Monday but even after 5 pm going into the weekend, Nathan from service called me. Said they would take care of it right away the following week. I brought the car back on Tuesday. They diagnosed the problem, had new part shipped same day, installed it, but even the new part was bad. They were very apologetic and ordered another new one. So unfortunately I had to come back again, but they took care of it along with another minor issue they discovered that I assume they could have just blown-off -- i wouldn't have known about it. Responsiveness and communication are the most important things to me and they turned a negative into a positive. I also spent a lot of time in the waiting area and the woman at the front could not possibly have been nicer (wish I'd gotten her name). Which also made a big difference. They made things right no questions asked, and I would definitely recommend them.
Thank you so much John, we appreciate the thoughtful review. Glad the team was able to accomodate you even in those circumstances.
J
Jason was an exceptional salesman. Very upfront, honest, and gave an extremely accurate description of the car purchased. Highly recommend both trust auto and Jason.
Thank you Jimmy, welcome to the Trust family.
W
If you looking for a great deal, hassle free and strait forward, Trust Auto is the place to go. Jason Moczulski (Sales Soecialist) and David Neuberth (Manager) very responsive and professional, they made the whole process a pleasant experiment. Thanks so much! Love my new ride!!!
Thank you, Wilson!
R
Keith Stacy and Sami were great from beginning to start! They provided excellent customer service and placed my mind at ease. This was also the quickest car purchase I have ever made! I am very satisfied with my chevy Camaro purchase. Thank you guys again!
Thank you so much Ryan, congratulations on your newest purchase.
D
Very pleased with their exceptional service! Melody and Mike were excellent to work with and made this entire process smooth and very straightforward. It is wonderful to work with a business who truly values their customers and strives to ensure their complete satisfaction.
Thank you, Daniel.
C
Russ was amazing to work with, would 100 percent recommend. Russ and staff was very professional, knowledgeable, accommodating and the vehicle was the bomb. Loved my experience ♥
Thank you Cassandra, it was a pleasure serving you. Welcome to the Trust Family!
J
Thanks Trust Auto team for selling me this 2017 Tesla S 100D. It's a fantastic car, and Myron did a great job of helping with a remote sale. He was quick to respond, gave me a video tour of the vehicle and replaced a missing accessory. Getting the title and plates transferred to my state was a bit challenging because the registries are backed up and the title agents just don't make your priority their priority. What should have taken a week or two went a month and a half, but Nick intervened, gave reassurance, and with a little teamwork, we solved the issues.
Thank you for your feedback!
F
Bought a GMC from Keith. He knew everything I needed to know to make the decision. Thank you for being upfront and honest. The truck looks great in my driveway!
R
I highly recommend Trust Auto! We just purchased a van for the family, that we had searched for months. Keith our salesman was very honest and up front every step of the way. Starting with the appointment time to test drive the van, to purchasing. Great customer service with Sammi at the front desk, greeting us as we arrived and helping us with any questions we had. David the finance manager was kind and professional, helping with the best choice in financing. We have experienced purchasing vehicles at other dealerships, and this was our best experience yet. Not pushy about anything and kept the process moving quickly. It was a very relaxed atmosphere but not lacking professionalism. I brought all of my children along and they were very accommodating. We will definitely be returning for our next vehicle purchase. Thanks Trust Auto!
Thank you Rachel! It was a pleasure working with you & your beautiful family! Thank you for joining our Trust Auto family & for trusting us with your business.
R
Sandra Was extremely helpful. In fact the entire team were professional courteous and very responsive. I recommend trust autoFor purchasing or selling your vehicle
Thank you Richard.
V
I have been having a very hard time finding a truck that fit my specific specifications. They had several to choose from, way more than most dealers. The location is full of hundreds of vehicles, many VERY nice. There is a lot of room inside for people to work with you and have privacy. I was helped by Keith, a young guy who is surprisingly knowledgeable for his age, and very helpful at every step of the process. I couldn't believe how many people were there getting vehicles, and how busy they were, and despite this, Keith was able to juggle many clients simultaneously. David works financing and was awesome too, who can answer any question about financing, credit, etc. The best thing is everyone is real with you, telling it to you straight, and upfront about everything. Give them a shot.
Good afternoon Vulcan... A BIG thank you from the Trust Auto Team, to you, for a great recommendation! Our top priority is to provide great deals, great selection, and an easy buying process. It's also wonderful to know Keith, and David have exceeded our goal of great service. Enjoy your new ride, be safe, and we look forward to seeing you again in the future.
K
Jason was awesome and helped me with buying my first vehicle on my own, went into detail with everything and overall was awesome! Definitely recommend!
Thank you so much for your honest review, Welcome to the Trust Family.
E
My buying process was Absolutely the easiest I have ever experienced when purchasing a vehicle The whole staff was friendly And my salesman Stephen was awesome I highly recommend everyone to purchase their next automobile from trust auto!!
Thank you so much Emmanuel for your thoughtful review. Welcome to the Trust family & congratulations on your newest purchase.
C
I loved my Experience with Trust Auto. Russ toke care of my purchase and I was Completely satisfied with the service. Thanks Russ and the Trust Auto Team!
Thank you Carl, welcome to the Trust Team.
M
I was very skeptical at first, “if it’s to good to be true, it is” when in fact, this was true. I posted my car for sale and a day later Bryan from buying at trust auto reached out to me, we set up and day and time for the company to come see my car. They were pleasant and very open about the whole process. Any questions I had regarding the sale of my car was answered promptly by Bryan himself Sandra or frank. All were polite and respectful of some concerns. We came to fast and painless agreement on a price. And I couldn’t be happier! Thank you everyone at trust auto -Matt
Thank you for sharing the experience you had with Trust auto.
H
My wife and I recently purchased a vehicle for our daughter at Trust Auto (Nissan Altima Hybrid). At first, it was a lot going on and we decided to leave. The receptionist ran out to us apologizing and a sales rep was ready for us. We test drive the vehicle and made the purchase. Once we got home I did a thorough and found a few cosmetic issues. I called back to our sales rep Steve in which he had the Service Manger immediately called back. All the items that I brought to their attention was taken care of by the TRUST AUTO TEAM.... One of the best auto buying experiences. Thanks to RUSS!!!! He made sure that I was taken care of while the repairs was being done. P.S I was eyeing something for myself, probably be back soon. THANKS AGAIN.....👍🏾👍🏾👍🏾.
We're very happy to have provided you with such a positive experiences! Thanks again for taking the time to leave us this information about your recent visit. We look forward to your next visit! Take care! Trust Auto Team!
B
Car bought: 2014 Audi Q7, tfsi, Oct-5, 2021. Among the dealers I have dealt with, Trust Auto is definitely a better place to get a used car. But this is ONLY based on how a customer is treated. Nick Fulton, the sales rep was great in answering my questions and was honest to acknowledge if he didn't know anything. He was patient with my requests to test drive 4 vehicles. Also, visually the place is great especially with so many mechanics and technicians working on each vehicle to make sure they are in an acceptable shape before being listed online. For these aspects, I would recommend anyone to go here. HOWEVER, when it comes to getting a good deal, I'm not sure they care. Even after my repeated requests to at least take $200 off of the total (exorbitant) fee and other costs, they seem to ignore what I had asked and also they quoted a VERY HIGH INTEREST rate at more than 5.2% EVEN THOUGH I HAD AN EXCELLENT CREDIT SCORE. (I know this is high because the same Capital One bank gave me 4.2% at another dealership just last week). I know the dealership could have done better AT LEAST in this regard even if they don't want to reduce any of their fees. All said and done, if you are looking for any consideration with any cost you pay for a vehicle (even as low as $100), this may not be the place. HOWEVER, if you are looking for a customer friendly place where you are treated with respect, This Would Be The Place which is definitely worth it. WHEN IT COMES TO INVENTORY, THEY HAVE QUITE THE COLLECTION AND THE SPACE FOR IT. GOOD LUCK.
Mr. Ben Daniel, We truly appreciate your review and your business. We do hope to earn your business again in the future. We are so glad to have had the right vehicle for you. As far as interest rates are concerned, we just want to let you know that banks will give different rates for different vehicles based on several things including model year, mileage, loan to value, etc. Based on the discussion at the dealership, the lower rate was offered on a newer vehicle with lower miles, which makes sense. As far as price goes we are doing a tremendous amount of research to get to our prices, which we feel very confident about. In our research we compare many other dealers regionally and even nationally and try to offer a lower price; and furthermore a lower price when adding dealer fees as well. We are providing low prices up front to be as competitive as we can be on the listings on several websites. One thing we hoped you would mention is that we did offer to take the cost on shipping your vehicle to you. We hope that this meant something to you as we were trying to go above and beyond for you in all aspects. We appreciate your comment on the inventory! It is one comment that we never stop hearing and it never gets old. We take great pride in our inventory and getting special, great condition vehicles. Once again thank you for your business and feedback Mr. Daniel. Congratulations on your purchase and we hope you enjoy your vehicle as much as we think you will. Great pick!
s
Long drive from CT to MD but it’s worth it. 2014 Porsche Cayenne diesel is a great car, they had the best price. My wife and I love the car. Russ did a great job getting the finance office manager also very accommodating. You will not find a better place to get a great car
It was a pleasure working with you and your husband. Hope your enjoying your new Porsche. Welcome to the Trust auto family!
J
If you need a vehicle, go to these guys, shout out to Max and Nicholas, both guys extremely helpful and worked to get the deal I needed and made sure I was good. Recommended dealing with them.
Thank you so much Jacob, we appreciate your thoughtful & detailed review. Thank you for trusting Trust Auto as your used car dealership in Maryland & welcome to the family.
A
Best car buying experience. David was super accommodating. I had a number in mind of what I wanted to spend and ending up spending less. Lots of high end quality cars to choose from. Every staff member I interacted with was friendly. No pressure from David to buy the car. Great place to find your next car!
Thank you for stopping in Andy. It was a pleasure working with you.
S
I had an excellent experience with Trust Auto. Bought a 2008 Porsche 911 Carrera yesterday and Jason, Myron and their team were informative, fair, honest and SIMPLE to work with. It took two hours from test drive to drive away in my new Porsche. There are many dealers out there - especially for upscale cars - and I've bought a lot of cars in my life. These folks know what they are doing and can be trusted (as their name implies) to put you in a great car.
Stephen, we are truly glad that you had such a positive experience working with our Team! Myron & Jason are great & they value their guests as family. We look forward to possibly working with you again in the future.
R
Working with Jason Moczulski at Trust Auto in Maryland was awesome! I’m out of state and he made sure everything was smooth sailing from the very detailed virtual test drive, sent detailed photos, specs on the car, and had great attention to detail and patience. He made me feel totally comfortable since I was purchasing site unseen (BMW X5 diesel). He contacted me every step of the way and notified me when the auto shipping company came to pick up my car to deliver to me in GA with all paperwork. Trust Auto is awesome and I’d recommend working with Jason every time!
Thank you Renram for choosing Trust Auto to be your used car dealer. With your assistance we were able to have a smooth out of state transaction.
s
The selling of my vehicle with Trust Auto was an easy process. Communication with Bryan was excellent and he had quick responses to all my questions. They gave a fair price and I would highly recommend them. Thanks!
Thank you for trusting Trust Auto as your used car dealer! The pleasure is all ours.
M
Thank you Jason Moczulski and David Neuberth for helping me find my first car! You guys were absolutely amazing!
Thank you, Maddie. It was great working with you & your family.
T
Shannon was amazing ! I’m from Buffalo and I took a chance on a beautiful truck and we ended up closing a great deal ,, the entire process was handled great ! Thank you again ! Thomas
Thank you, Thomas. Pleasure working with you.
S
My family purchased a Toyota Prius from Trust Auto and we are so impressed that we were able to get a Hybrid car for such an economical price. The car runs smoothly and David, our salesperson assured us that it was a great choice because he drives one as well. We're quite happy with our purchase and will be purchasing another care from Trust in the coming months.
Sang, we appreciate your great review! It is our goal to ensure each customer leaves feeling happy and satisfied with their purchase. We pride ourselves on providing great cars at great prices and are thrilled you found the car you were looking for! Looking forward to working with you again in the future!
D
Mr. Keith and Mr. Dave were outstanding. The purchase process was smooth and easy and service friendly, professional, and easy. Thanks again guys. In Christ, Hebrews 12: 1-2
Thank you, Doug.
E
Trust Auto is the proper name for this dealership because Myron and Jason are some of the most trust worthy people I've have every met at a dealership. I highly recommend these guys and I'm looking forward to purchasing another car from them in the near future.
Welcome to the Trust auto family Ernest. Thank you for your business.
K
My boyfriend had a nightmare looking for a new vehicle. I knew Trust Auto had a great inventory and got recommended to Keith Stacy from friends in the past! So I took their advice and referred my boyfriend to Mr.Stacy, within a week my boyfriend has his new car! If you’re looking for an outstanding experience see Keith at Trust Auto!
Kay, thank you for your wonderful review, we are glad you had a good experience working with Keith.
M
Nobody buys your vehicle better! These guys were the most professional and courteous people I have ever dealt with! Sandra and Niko have my trust and car business from now on! Thank you both! I’ll refer everyone I know to deal with Trust Auto for all vehicle buying and selling!
Thank you Mike, it was a pleasure working with you!
S
Trust Auto is a great dealership! We had a wonderful experience with the purchase of our new vehicle. The service we received was rated A+ and we would definitely purchase another vehicle in the future with Trust Auto. This is a dealership that you can trust and they follow through with everything they promise you. Richard was our service advisor and he was very professional and followed up with us to make sure we were satisfied and happy with the service that we received. Muhammad was our mechanic who made sure our vehicle was in excellent condition. I recommend this dealership 100%. Great Experience! Reasonable prices! And Excellent Customer Service!
Shaun, your feedback is greatly appreciated. Thank you
A
Bought a 2009 GT-R from Trust Auto. The 1-mo warranty affirms that the car will pass emissions. The price I was charged for the car was inclusive of a pre-sale inspection by the dealer, yet the car purchased had been straight piped, with 3 Catalytic Converters removed. Trust Auto took the car back to their shop to attempt to fix the issue, and when they decided they were uncomfortable re-installing the 3 Cats - decided to refund me the purchase price of the car.
Thank you, Alan.
a
Brian Vasquez and his team were more than accommodating and pleasant to work with during this car buying experience! Most of the legwork was able to be done back and forth over the phone and through email which made things pretty efficient. Good people and good service throughout I would definitely recommend.
Alexa, thank you for the five star review. We appreciate your business.
J
Had an amazing time at Trust Auto, staff was appointive and helpful. My sales specialist Nicholas was on his feet and ready to serve! Had a great time checking out there expansive car selection while I waited for my vehicle to be ready. Would definitely return to purchase a future vehicle.
Thank you Jordan, we are so glad that Nicholas was able to help you. Welcome to the Trust Auto Family!
B
Dealing with Russ and Myron on the purchase of my “ new” 2012 convertible MONI Cooper could not have gone smoother. I found the car on CarGurus and quickly contacted the dealership. I was fortunate to reach Russ and we communicated by the internet at first, then by phone. I couldn’t have asked for a more responsive, non-pressured salesperson. He answered all of my questions ahead of time. Then I drove 500 miles to the dealership in Maryland, was given a fair trade on the car I was trading for the MINI, test drove the MINI, filled out the paperwork with Myron and was on the road in about 1 1.2 hours. A long trip for a great car and experience with Russ and Myron.
Welcome to the Trust Auto family Betsey. I truly believe you are the best home for that Mini Cooper. Thank you for choosing Trust auto to be your used car dealer.
t
Keith was very easy to work with. I live 3 hours from Trust and he made the transaction smooth and painless.
Thank you Tyler, we are so glad that we could help & really glad that you had a good experience working with Keith. Congratulations!
B
Sale went smooth. Love my new truck. Myron and David were both great. Also one of the mechanics (who's name has slipped me) was also very helpful. He drove the truck after I did to determine what was causing the steering wheel shake. He determined it was the front tires. They ordered and threw on some brand new tires and problem solved! One negative about this place, and I've seen other reviews claiming the same, is communication.
Brad, it was a pleasure working with you. I'm glad we were able to make it happen for you! Thank you again for your business and review
R
If you want to buy a truck or car this is the the place to go for a good deal and ask for Russ or Dave they were great If I need another car or truck I will go to trust auto first thank you Russ truck looks great
Thank you so much for your honest review, Welcome to the Trust Family.
U
I completely appreciate my entire buying process with Trust Auto. Everything they said they were going to do, they kept their word (This is rarely seen with car dealerships). Myron, Richard, and Muhammad was truly amazing to work with, and I recommend them for your next car purchase Chris Rhone
Thank you for your review and feedback! We truly appreciate it. Satisfaction from our customers feels amazing!
J
I just bought my 16 year old her first car from Trust Auto. We had the very best experience! Keith was our dealer, he was amazing to deal with! There was no long wait or back and forth! He worked with us in every way to make sure my daughter was able to get the car she wanted. I would highly recommend this dealership and Keith as your dealer! You will not be disappointed.
Jessica - We can't thank you enough for sharing this fantastic feedback so that others will know what it's like to be a guest at Trust Auto of Sykesville. We love to hear that you find the right vehicle for your daughter and ensured that you drove home as satisfied customers. Thank you so much for recommending us! We hope for the chance to assist you in the future. Trust Auto Team.
N
Good selection of vehicles but extremely poor customer service. Never have I had to have the second key mailed to me after the purchase. I am now a month out from my purchase and still waiting on my key, registration, and license plate. No one can provide an ETA or answer my questions regarding the status. I would certainly avoid working with this dealership in the future as they do not seem to have their business process figured out. Constant run around passing me from one person to another but no actual resolution. **Update** After posting this review a manager contacted me. She was able to mail the key out immediately. The plate and registration were received within a few days after that. I've updated the review to 3 stars to reflect the assistance and problem resolution.
We are glad that we were able to resolve any problems that you encountered with us, Nicholas. Thank you for honest review & your update reflecting our resolve.
A
From day one when I bought my 2016 Chevy Tahoe my salesman Nicholas was really great. No pressure, very friendly and informative. Two weeks later I had an issue with the air conditioner not working and called Nicholas who put me into the service department where I met Mohammad who was nothing short of professional, courteous and diligent trying to solve the issue. After two weeks of what I thought was fixed it stopped blowing cold air, again I called and took the vehicle back and Mohammad serviced my truck and fixed the problem, Richard the service advisor followed up with phone calls which was very professional. These guys are simply the best and I would not hesitate to purchase another vehicle from them. Great job gentlemen and Mohammad you rock. Billy & Allyson Gee
Thank you for your feedback!
L
I would highly recommend this dealership, very diligent and very reliable, every thing went perfect. The transaction was smooth and the staff was very knowledgeable and accomondating. Selling my Z3 BMW was a breeze, definitely would not hesitate to sell or buy from them.
Thank you for sharing your 5 star review. Trust auto is here for any of your car buying needs.
G
Just bought my first nice car from this dealership. Found the car on the AutoTempest search engine and their vehicle showed up 5 hours away in the exact spec I was looking for (2014 Mercedes E550) I was highly impressed with the quality of service starting from the customer service rep to the salesmen, they made sure the car was good to go, full tank, and even offered me a ride to drop off the rental I used. Buying process was streamlined and I was out of there with my car in an hour and a half. This is a great business model that should be the standard for all used car dealers. Next time they have a vehicle I'm looking for, they will be my first stop even though I am over 5 hours away.
Gidenkidenk- thank you for sharing such wonderful feedback. We're thrilledd that we provided you with great service during your visits to Trust Auto of Sykesville. Our team wishes you many more safe miles in your new vehicle! Trust Auto Team.
S
Came to Trust Auto. First thing when I entered the buildinG Melody was so polite, Nsama was very friendly even if you are nervous you completely forget and feel comfortable. Atmosphere was warm and welcoming. smile on her face, staff is friendly and trustworthy. Lobby very beautifully decorated, almost feels like home. VERY VERY CLEAN. I WOULD HIGHLY RECOMMEND TRUST AUTO 100%.
Thank you so much Sylvia. It was such a pleasure working with you! Congratulations on your newest purchase & welcome to the Trust family.
N
JASON MOCZULSKI IS THE BEST SALESMAN I HAVE EVER HAD, VERY ATTENTIVE RETURNED MY CALLS, STAYED IN TOUCH WITH EVERY STEP OF THE PROCESS, LONG DISTANCE!! HE MADE THIS TRANSACTION RUN SMOOTHLY FROM THE FIRST STEP TO THE LAST!! THANKS JASON MUCH SUCCESS TO YOU & YOUR CAREER! TWO THUMBS UP!!
Thank you for the 5 star review. It was our pleasure helping you with this out of state sale. Welcome to the Trust Auto family.
D
I just found my dream car at Trust Auto and...it was the best experience I ever had buying a car! From the moment I called and was lucky enough to have Brian (Vasquez) answer the phone...to the day I took delivery of my car. Brian was so awesome...friendly, professional, knowledgeable and helpful...I felt like a friend was really helping me in every way. He was always accessible and took care of everything right away...he really got things done for me! Thanks Brian, for providing that personal touch...thanks to you, we got it done. I also have to give a shout out to David in finance, who also went above and beyond with great attention to the details and getting it all handled. Thanks a million to Trust Auto...thanks for making me happy every time I drive my sweet new car!!!
Dear Donna - We can't thank you enough for sharing this fantastic feedback so that others will know what it's like to be a guest at Trust Auto of Sykesville. We love to hear that Brian helped you and everything was taking care of. Thank you so much for recommending us! We hope for the chance to assist you in the future. Trust Auto Team.
L
I bought a car from Alex at the end of January. Alex was easy to work with and very efficient and friendly. This was the best car buying experience I've ever had! I wanted to wait to make a post to see what I thought of the car. It's now been about 3 months and this car is also one of my favorite vehicles I've ever driven. Very happy with it so far. Thank you, Alex, and everyone else at Trust Auto for being so pleasant to work with.
Congratulations on your vehicle! We're happy to hear Alex was really able to provide you with such a positive car buying experience. Thanks again for the recommendation. We hope to be of service to you again in the future. Best wishes! Trust Auto Team.
S
Kieth Stacy helped me in my search for a vehicle! He was super helpful, professional, transparent, and kind. He walked me through all the car buying steps and didn’t try to hide anything, I would 100% recommend requesting Kieth when it comes to buying a vehicle at trust.
Thank you so much, Sam. It was a pleasure working with you.
J
Went to get a car here and was overall satisfied with my purchase. Alex helped me out step by step, making sure to be clear about everything I asked. I was very happy with my car and definitely recommend to anyone. They were timely, professional and efficient.
Thank you for your feedback and congratulations!
J
Painless! I've been in the market for a Vette for a number of years. I found a beautiful car here. No pushy salesperson, easy transaction. I'll be back in the future to upgrade!!
Thank you, Jay. It was a pleasure working with you.
S
Trust auto is a very reliable company. I called them in the morning, and they had me come out here to test drive the car and the staff is very friendly and nice. David, the finance manager was very kind and wanted me to get this car and drive it off the lot. Overall their staff is very committed to their jobs and is willing to work and communicate with their costumers about everything.
Sean, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again in the future. Have a wonderful day! Trust Auto Team.
M
Keith Stacey was very helpful and knowledgeable when I inquired about a BMW 335IS my friend told me about. He informed me about the various specifics on the vehicle and the brand as a whole. Originally I was not confident in the longevity of BMWs, but Keith was able to help me understand otherwise.
Thank you for trusting Trust Auto as your used Car Dealer Malik, welcome to the family.
S
Sandra was great to work with! Everything went smoothly even though I still owed some money on my car. If you’re looking to sell a car definitely check with this company!
Thank you for your honest review Steph. Pleasure doing business with you.
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FAQs
1. How Can I Contact Trust Auto?
You can call Trust Auto via +1 443-552-3131. You can fill in our easy-to-use online form to get instant loan quotes as well.3. What Type Of Loans Can I Get From Trust Auto?
Trust Auto provides all sorts of loan services, including: '- Financing
- Car Dealerships in Sykesville
- Maryland
- Trade-in
- Sell Your Car
5. Is Trust Auto An Agency Or A Lender?
Trust Auto is a Car dealer that accepts all kinds of loan requests including online installment loans. In addition, iPaydayLoans, as an online loan marketplace, can connect you with our network of lenders to get easy and fast online loans.
2. Where Can I Find Trust Auto?
Trust Auto is located at 1551 W Old Liberty Rd, Sykesville, MD 21784, United States. You will find their address easily on the map and get the support you need from them without any hassles.4. How Can I Obtain A Loan At Trust Auto?
You can submit your information on their website. If you need addition financial assistance, you can always check our website to explore more options.6. What Will Happen If I Can't Repay My Loan?
You should contact your lender if you have issue paying your loans. Your lender may adjust the repayment due dates for you to fit your financial situation at the moment. Visit our online platform to learn more information if, for example, you defaulted on your title loans online.7. Can I Get Bad Credit Loans from Trust Auto?
Yes, it is possible to get loans with a low credit score such as online personal loan services from them. You can contact the loan service providers for detailed information regarding loan requirements. You can also visit our online loan platform to get instant loan offers with friendly requirements.