Truist Mars Hill Rd, Acworth

Try to get a secure loan took 3 days no one was even called me to keep me in the know got two email saying underwriters had heavy work load give them until lunch time. Poor customer service never had the common courtesy to email me or call back to say what had happen. I definitely cant encourage anyone to join that bank base on my first and last experience.

Some tellers are great but it's hit or miss. The ATM must be from 80's it's so slow. However, once you have the basics, banking is all about customer service. That's why this branch gets 2 stars from me. If they trim the dead weight and focus on what the customer needs, this could be a good branch to bank at again.

Very friendly and Jarion was very helpful!

Alex Hames went above and beyond to help us through some real stupid times. I appreciate his great attitude and positivity. Thanks Alex. As a follow up, so I am amazed when I have given up on humanity, this man went even further with his customer satisfaction and helped even more after we were long gone from the bank. I hope to see him in a branch manager position before too long because he actually cares about the customer. Unbelievable. Thanks Alex, you da f ing man!

Great people. Always pleasant and helpful.