Truist Tuckerman Ln, Potomac

I’ve been a business account customer of “Suntrust now Truist” for a few decades. Compared with other branches in Montgomery County, Cabin John is the worst. Do not expect any personal attention or consideration. Unfortunately the personnel at the national general office number only respond by calling the branch manager and recommending a snail mail letter to the CEO of Truist. With all the banks in MC there’s no need to put up with the nonsense offered by Truist Cabin John.

This bank is the worst in us please don’t open acount with them customer service is never on your side as always it’s there’s where it’s criminal Paymant ! Scammers

I simply love this particular bank, Tuckerman lane branch. I hope this makes its way to Mehdah Belegu- the bank manager. This bank literally has the kindest cashiers, always friendly and extremely helpful. Herold is a precious human being, he’s on top of everything and is so kind. Always a smile and everyone I send to this bank, calls me and actually Thanks me for telling them how “A” Treatment they will receive. Thank you guys for being real sweethearts, especially at this difficult time. 🙏💜

Went to this branch twice and experienced the worst customer service by 2 of their employees one named lajuan but this most recent one is the last straw. I went there on 3/27/18 and was waiting to speak with a manager in regards to my account my card had been fraudulenty charged more than 2k on a card that Suntrust fraud department told me to destroy and that they supposedly blocked from making purchases. I told the teller the reason for my visit she told me to have a seat while she got the manager. While waiting Lajuan approached me and asked why I was there. I explained to him that I needed to get my money that was deposited into that account over the weekend out he proceeded to tell me that their was nothin the manager could do for me and I was basically wasting my time and that they were closed so I actually needed to leave. So I then asked if I could please just speak with the manager since I waited and was not informed she was on a call, he then reminded me that It was 5:00pm they were closed and I needed to come back tomorrow. he completely disregarded the fact that the previous rep told me to sit and wait which I did but no one ever told me that the manager didn’t even have 5 mins to spare with me after waiting 15-20 mins to speak with her/him. I asked for the corporate office number or email to which he replied that I should just google it!! I mean Suntrust completely screwed up my account and no one even took a second to think of the customer they messed up in the middle of this. Your employees should really go through customer service training. I’ve since closed my accounts and am now with navy federal. Suntrust you have lost a customer forever and I will tell everyone I know stay away from Suntrust!!!!

The hours of operations are not correctly written on google, but when you arrive, the personnel is there but they don’t want to service you. You think they would apologize? Be flexible? No way…

The merge has been a train wreck, enabling a card has become a problem and the assistance was not forthcoming with little regard to customer time

I have been using this Suntrust ATM for a while now to make deposits every now and then outside. It also has a convenient drive through available. Today, I went inside and was nicely greeted by the tellers and Lajuan, who asked if I needed any assistance. Lajuan listened to my needs patiently and was very helpful in getting everything straightened out. The Cabin John Suntrust is a great branch!

Worst ATM machine. ATM rejected when I insert check. I need to try many times.