Truist Good Middling Dr, Fayetteville

Horrible service, the customer service is a joke, they act pure clueless. I miss BBT never had this issue. Blamed me for some stuff 9n a report I call none of it was mine, there not there to help you just eat and chair to sit in. Back to the credit union they care about there customers. Truist just tries to find fees to charge you!!!!!! Glad to be gone!!!!!

BB&T has got bad over the last few years. Service has gone downhill and speed is horrible. Been with them for almost 20 years and am seriously considering changing to another bank. It’s always the same excuse as to why they are slow. And they have never done anything for me except keep my money. I would seriously do my homework when choosing a bank as this one might not be the best choice. I will say Crystal did make an effort to speed things along but it goes way past this one service experience.

Their Customer service help line is terrible. I just opened my account and haven’t had it for a week and my services are already getting ended do to lack of protection. Allowing a check I did not deposit to be put into my account. I let 3 employees know of this fraud activity. The lady that answered finally after sitting on hold for about an hour and a half was very rude she also had a very nasty attitude. I will never bank with this branch or any other branch associated with Bb&t EVER AGAIN.

I don't go into my bank very often but this time I had a great experience. I only had to wait a few moments and the tellers were very polite. Silvia, the lady who helped me was just wonderful. I thank her for her friendly and fast service.

The manager and drive thru cashier has always been pleasant and helpful. I've been doing business with BB&T for more than 40 years This is the best.

Absolutely the worst bank on the east coast! Nothing but problems constantly with my business account. Long lines, never return telephone calls, even charged me $400 to make a large deposit!!!! Go Go somewhere else customer service is a joke! I have been the phone all day trying to make a wire transfer. Started at 8am this morning, its now almost 5pm and I still have not been successful. Everyone has been too busy to return my calls.

I hate this branch! Google needs to make 0 an option. I never come here for anything good like obtaining other products from them no it's always something they messes up on. From the fact that you cannot get money at the drive through to the fact that they change your PIN number at random. I just came in here and it took a banker almost 8 min to acknowledge me. One gentleman sat in the office and looked like his feet was kicked up, he looked very relaxed in a professional environment. Another lady walked pass me never greeted me got whatever she needed and continued about her business. REMIND YOU I WAS THE ONLY ONE HERE! Nate was the exception once he realized I was in the lobby he was very friendly and assisted me fairly quickly. Every time I come in here it ls awful. This bank lacks forward thinking and there is no progression. I am going back to Wells Fargo were they at least try to think about convienencing the customer First.

This is an excellent branch of the Branch Banking and Trust bank. It is conveniently located at the huge Walmart Center in western Cumberland County near the hope county line. Very friendly people. The manager is always present and attentive. I've always gotten great service here.

Mrs. Krystal Cunningham Was Awesome Knowledgeable And Full Of Energy! She Was A Breath Of Fresh Air. It Means So Much To Know That Your Staff Truly Care! God Bless You ❤

The absolute slowest bank. Been in line at the drive thru for 42 minutes and there were only 3 cars ahead of me!!! Beyond ridiculous.