Truist Park Rd, Charlotte

This location needs new management, the employees at this branch are tarnishing the company brand. Less then a month I’ve had two encounters where I deposited and withdrew money from my account. I was racially profiled on both encounters with banker Kyle. I have made multiple complaints, there has not been any change in his actions or new training reinforced. DO NOT BANK HERE

Worst bank ever has no clue of banking policies…terrible customer service and management!!! Jeanette is the worst Teller on the planet and the manger who lets clueless BWoman run a bank???

I've always had really good experiences at this branch ever since I opened my account there almost ten years ago. Everyone has always been friendly and easy to work with; I didn't realize how big the difference was until I went to a different branch when I was out of the area. I've always felt really valued here and especially appreciate how patient everyone here has always been, especially with explaining things or walking me through a process. Finances and banking are super stressful for me, so it means a lot that I have a welcoming place to contact or get help if I need it! Alphonzo Lewis is who I work with usually at this branch now and he's been great.

Extremely unprofessional staff , I went there for filing charge back and some paperwork, they closed their branch and lobby early and refused to provide me service

Customer service is great at this bank! Jeannette was an amazing help. Would suggest using this branch if needed.

Kyle, the banker at this location is unprofessional and has no respect for suntrust clients. If you are African American do not visit this branch or you will be racially profiled. I received terrible service and was forced to wait for my account to be verified by 3 suntrust workers before I was able to withdraw the amount requested out of my account. Kyle then told me he can not answer any of questions because he’s not allowed to release any information to me about my account.

THE ATM NEVER WORKS AT THIS LOCATION!!! WHY? So annoying that I can’t access my own money. This is a regular occurrence. FIX IT! It is 2022, get with it.

Terrible bank with clueless people. I attempted to open a checking account for my 86 yr old handicapped mother. She is nearly blind and has no Drivers license or govt issued picture ID. I have POA and all required ID. several hours and 2 trips to the Park Rd branch. The second time I even brought her with me in he car to sign any necessary papers. At the final part of the procedure I was informed that they could not open the account without her having a govt issued picture ID. This is completely opposite from what I was told when I first inquired about opening the account. I would never consider doing business with Suntrust going forward. This was a totally frustrating expierence. I give them 1 star because there is no listing for a zero

Have an auto loan through SunTrust and they are not willing to work with there customers at all. I cannot speak of any of their other products or services but I would never get another auto loan through SunTrust.

Worst Service !! They close the lobby early and don't provide the service if you go after 4:30 and they are not open on Friday until 6 , So don't even attempt