Truist N Nebraska Ave, Lutz

They barely even treat you like a human, and their overdraft systems are predatory. They won't close your account whether you do or do not have money in it. Chase Bank is right across the street, try them instead, SunTrust will rob you blind.

Been a customer for 10 years so I decided to take a friend to open an account and I decided to ask if they offered rewards for referring a friend and the manager made a big joke about it and gave me fake game money. I felt disrespected and as a manager he should've acted more PROFESSIONAL and treat customers the way he wants to be treated. I will be closing my account and go to a bank where I get treated with more respect. Grow up dude.

Gotta agree with Edwin. The branch manager was very rude to my son and I - I am fine with making an appointment but instead of repeating yourself, rolling your eyes and acting like I was a major inconvenience to you, offering to make me an appointment when I asked if I should wait or come back another day would have gone much better. Things escalated a bit (again he was super rude) and on the way out asked me if I could read the sign on the door - can I READ? Um, yes, I can and I can also take my high value account to another bank.

Suntrust closed my account after deposting a stimulus check! What to do during a pandemic when your bank dosnt' care.

Courteous, prompt service with personal attention to detail. Our company has banked with Suntrust for many years and will recommend Suntrust Bank to anyone.

Amazing staff and bank manager is great, personable and attentive

Outstanding manager! He is very knowledgeable about the banking industry and took care of my needs right away!

Cool bank. Very convenient location. We've gone their for years with no problems

Jason the manager is awesome! His customer service is outstanding.