Truist Dairy Ashford Rd, Houston

BB&T (now Truist) just doesnt have the convenience or service muscle to compete with big banks. Just...leave the race. I opened a new checking acct after receiving a $200 promo offer. After about 8 months my acct was hit with multiple fraud charges from Thailand totaling a little under $100. The fraud dept sent me an email to alert me of the charges. The problem is...it takes 45 mins to an hour of hold time to reach a rep in the fraud dept. It took multiple attempts and extremely long hold times just to resolve the matter. Not good. This experience was enough to sever the relationship and close the acct. I never experience a long hold with Chase and if BBT offered the ability to lock your debit card or disable any international charges like other big banks do this could have been prevented. Your money is vulnerable and unsecure with BBT (Truist).

Discriminatory bank against hard working African American men because of looks. My significant other came to this bank to cash a check given to him by his employer who clearly has business account with the establishment being that they have their name printed as big as day on the check. The payroll clerk of his job Accredo Packaging, a well known packinging company based here in Houston TX, was able to verify all requirements of the check over the phone however they still denied it as if he was trying to scam them. They then proceeded to ask about the sizing of the check which he has no control over. He came in with his government issued ID along with his employee ID for further assurance. What makes it worst is he’s cashed a check by this bank at a different location before with no issue. Also we went across the street to PLS Checking and he was able to get the check cashed with no delay. This type of so called customer service is disgusting and you need you provide better training your employees in assisting people of all backgrounds.

I opened my first commercial account three years ago and I have been very happy, the staff is great and helpful, now I have two small businesses accounts with BB and T and I’m like que family there. I will recommend them with confidence.

My favorite American taco stop. Delicious!!

Former SunTrust customer that can't any help. Worst customer service ever.

I opened up a Small Business Checking Account at this location and the service was very unpleasant. The business banker made multiple mistakes on my account and its still not corrected. I've called him multiple times to resolve the issue and he says he'll oblige but doesn't. I would not recommend this branch and really hoping this subpar service is not reflective of BB&T Bank.

Great branch. Oscar and Joi have been wonderful to with.

Its alright I just didn't stay because my card never came in the mail