Truist GA, Fayetteville

I truly appreciate Rosie & Mrs Brenda customer service! They provided exceptional service by acknowledging how frustrated I was and diligently looking into the account to explain what they felt was best for me to do. I had to encounter these ladies several days throughout 2 weeks and every encounter was the exact same! I truly appreciate those who work in customer service and do not make a customer’s frustration about “THEM”! These ladies understood the assignment! It means a lot to me to have the SAME customer service care when visiting professional establishments. This would’ve been 5 stars but due to unsettling encounters with others I thought 4 would be best! Thank you again ladies!

Apparently since it’s become “Truist” they don’t handle credit card applications in the branch anymore. Truist online tells me schedule with the branch. Truist customer service tells me go to the branch or online. Gee, does this sound like the good old fashioned run around to anyone else??? 😡😡😡 Guess I’ll be taking my monies elsewhere after my family has banked with SunTrust formerly Trust Company (the best!) for over 50 years!!! What a sad world we live in. EDIT (5:52 PM) I have spent over 45 minutes on hold with Truist today alone and over an hour in an online chat about a long forgotten credit card dispute that they just decided to follow up on today after I asked their customer service rep to note in her file that their service SUCKS. So, now I am getting hit for $60 over something they should have fixed in FEBRUARY!!!!

Came to this branch yesterday and waited in the drivethru for 30min to be told I couldn’t make a payment on my husband account which we both have joint accounts there very poor customer service.. went to the branch in peachtree city and had no problem they need to close that branch in Fayetteville poor poor service!!

Why have 3 drive up windows open when only 1 employee does all 3. Wait is always 30 minutes or more. Plus the new app deposit function is broken.

I gave “1” star because a star was REQUIRED not DESERVED. I went in to this branch & inquired about the duration of a hold for checks deposited. I did not endorse the check yet, because I wasn't sure if I wanted to deposit or has it elsewhere. Upon learning of “7-day-hold” I asked for the check back. Upon returning the check BAcK to me, the TELLER ENDORSED MY CHECK IN MY SIGNATURE AREA!

If there was a 0 star I would so that. I had no problems with bbt.... since they merged it has been 1 thing after another... loosing deposits, Not being able to help me in the bank because it's a business account and calling the business number and being on hold for 2 hours and 49 minutes before someone picked up to give me another number.

This is the slowest poorest customer service ever. I gave 1 star but wanted to give -5stars. Since BB&T is not here any more it has gone down hill. Closed my account with them.

The staff is very very nasty. Very rude and a nasty attitude for no reason. No professionalism at all! I won't recommend going to that branch. Seriously thinking about switching banks.

I have currently been waiting an hour to make a deposit. This happens every week now. I absolutely despise this bank, it's the WORST. *** Much improved since becoming Truist officially

I have called this branch twice now about an issue I have with my account and both times I was told I would be called back shortly. Both times I have yet to receive a call back. How many more times are these people going to lie to me? I live in Colorado and therefore have to handle my business over the phone and they refuse to help me! Meanwhile my account is about to start receiving so serious overdraft fees and I can’t do anything about it no matter how hard I try!