Truist Town Center Pl, Pikesville

Spent several hours of my day trying to do a simple wire transfer. Martha Labram /D29965. Is inexperienced to the point that I suggest bbt send her through training all over again. I asked what the fed # was and she replied “I don’t know” I handed her a paper that specifically gives simple steps and she sent the wire incorrectly. Inept is an understatement. Brenda was friendly and knowledgeable, it’s a shame she’s retiring and being replaced by professional useless people.

As a client from another branch, I did not expect the horrendous service I received. Kim called out "next in line". Myself and Family member proceeded to the window, I awaited a greeting that I guess I should not have expected. To make a long story short. The only words that was spoken to me by Kim was "you need to sign the check". No greeting, no salutations , no nothing and it seemed her attitude was off. Take a 15min break sis.

I went there 4/9/20 to deposit some money to pay some bills I had 2 hundred dollar bills the atm said please try again putting my money into and gave me back $100 bill .I re inserted the $100 bill and the atm screen said I only was depositing $100 I know I’m not crazy . The woman working there told me in short word she did not believe me by saying there system had no recollection of collecting $100 bills . I filed a claim with BB&T and still nothing. I just lost $100 trying to deal with my own bank and they act as if I was lying . My $100 wasn’t a whole lot of money but if your money isn’t secure at your own bank where can it be safe at ?

the workers there are extremely rude and not helpful at all. awful experience, avoid this bank!