Truist Hillsborough Rd, Durham

I’ve always had great experiences with SunTrust, across mortgage and personal banking products. Even closing an account at this branch was a very quick, easy, and friendly process. I have no qualms recommending this bank. Shoutout to Cody at this branch for the excellent and professional service.

Interior looks modern although its part of a strip. Exterior is not as nice. The bank was not busy and I was greeted right away. The reason I have to leave a mostly negative review is that I tried to cash a check today and there was a fee for trying to cash a check. Banks, if you are listening, these are the reasons why people grow a distaste for you sometimes. My whole life in order to CASH a check at a bank: 1) present the check written to you 2) present your ID 3) the teller will ask you what denomination you would like YOUR MONEY in. But nowadays, banks seem to discover new ways to apply fees to trivial items. The teller informed me this fee applies to any check greater than $50. Really, there shouldn't be any fees to cash any checks, although I understand if the bank wants to put some security on larger withdrawals (like over $5000), or if they want additional forms of ID, etc. These fees might make the bank a little money in the short run, but you've also made it impossible for folks like me to trust you. I have multiple bank accounts with several institutions, and by trying to motivate me to open an account with Suntrust by charging a fee to non-customers, they've actually turned me off.

Stay far away from this branch!! I set up an appointment for noon today and arrived about 10 minutes early only for the greeter to tell me it would be over an hour to see the banker despite showing them I had a confirmation email for my appointment they basically refused to acknowledge its existence. If zero stars were stars possible I would give zero starsm

Friendly staff and very knowledgeable about banking. Will be coming back, I highly recommend.

I was with CCB that changed to suntrust that changed to Truist. This is the worst bank I ever had to deal with for customer service, been on hold more then 3.5 hrs. Tryed to call twice last week for more then 1 hr.I never got off hold. I found this location and went to visit in person to talk to a real person. This was the sign on the door w.Guess they don’t truest there customers

The teller Thamara was super rude . I don’t know if she was having a bad day . Unprofessional!!!

Very accommodating! Bright, clean and welcoming entry. Very friendly and knowledgeable staff. They we're extremely helpful and patient with an elderly customer. Customer service makes the difference!

Very personable! Glad to be banking here!