Truist W Sand Lake Rd, Orlando

I dont know what happen to this bank. I was on the line in the drive thru for 1 hr. Then dealt with a rude person. Went inside the bank to talk to the manager and he was useless. Bring back SunTrust people

Yhis is the worst bank I have ever worked with. My company have 11 acct with them and they provide the worst service by far compare to other banking institutions. They are slow. The employeee are rude. I go through the commerial drive thru lane and they made me park on the side of the road. They claimed this way they help the next person even when I am the only one here. Common sense, if you not done with my tranaction how can you help someone else. One time I listen to what they said by parking on the side ( in the parking lane that belong to the bank) and I got a flat tire due to a nail. My car was still in the parking lot and theu refused to be responsible nor offer any help. This is how they treat a someone that have 11 business acct with them!!!!!!!!

As I’m typing this review I’m currently in line waiting for these cashiers to verify my check is valid, mind you it is stamped by “BB&T” Hahahaha it’s a joke I been here waiting for about half an hour now... terrible place of business and I’ll add R-u-d-e. Save your time.

Internet banker is never up to date. They don't do security verification when you call in. They set you up to charge you fees. DO NOT BANK WITH THEM. I gave them 1 star because 0 stars wasn't an option.

I would highly recommend this Bank and Branch. Linda & Aida help me set up my new accounts and went above and beyond to help me answer all questions ! 5 *****

I've been using this location for over a year now. I always wait while they take care of other customers even though I get to the window first, the staff can be very rude and demeaning, I've had one incident where they miscounted my money, the list clearly never ends with this bank. I'm usually very understanding and try not to judge others or businesses from one mishap, but this bank is constantly giving me negative encounters. Idk if they need new management but something has to change here

Stay Away clueless manager that had to call for help after every question i asked her. Ida is her name. I came here after the Kissimmee branch on Poiniciana Blvd refused to re-finance my car loan which was also with them. claimed they cannot offer a lower rate that the one i have right now and they have auditors and they do not want to do something to upset this auditors. Worsed bank ever

Never had a bad experience. I have been with other banks chase, Bank of America and Wells Fargo this bank is a huge step up

Great staff I know all by name. Yes wait time is a issue but what matters is that there doing there job. Allot of company cut hours and have few staff so this shouldn't be a surprise to anyone.

Awesome banking staff in the branch. Don't even try calling customer service. Wait times are horrible and customer service staff can do nothing for you.