Truist US, Clermont

Went in to change my last name due to getting married but didn’t have everything I needed. Since I came after 3:00 I was told by an associate to return the next day around the same time. Well I did this and arrived to see that they closed the lobby early so they couldn’t help me. Tried to make it to the other branch across town and was turned away even though an associate was free but because I didn’t have an appointment . My paychecks will be rejected this week due to my accounts not matching my new last name so thank you so much suntrust for making this hard!

This branch has the most helpful people. They'll assist you in any way that they can and provide great advise when it comes to investing and student loans. I cannot remember the branch manager's name, but she is fantastic!

Phenomenal group of people that do the best they can with what they have. It's a crowded area especially in the afternoon and they make do. Note: get some wd-40 for that night deposit box, it's too damn difficult trying to pry that thing. It's like opening the ark of the covenant.

Terrible. 45 minutes just to get something notarized. Was told that I should to to UPS store instead.

I had the opportunity to work with Elizabeth Starr on some business account situations. She was one of the best for customer assistance, especially with my unusual situation. I can’t say enough good things about her, so I will just say she should be the model for filling top positions.

Suntrust system in Winter Garden was down so they could not process a transaction..... which is understandable. Get to this Suntrust in Clermont and they close at 4pm. Banker hours are already laxed..... and you’ll are not even open until 5pm..... Really?!?! Now I know why I primarily bank with Navy Federal.

Very courteous and understanding. Helped me do what needed to get done. They knew their product and were very professional about it all.

When I walked in no warm welcome, and seem a little rude ,very slow