Truist E Central Ave, Lake Wales

This bank is the worst. The drive thru is always closed and people are having to wait in these long lines with 1 teller only. They never have any change either.

I would advise anyone not to use SunTrust Bank they require two forms of ID which a driver's license should be sufficient when other people are saying we don't even need an ID to vote. They also have a $7 check cashing fee which is ridiculous. The place also smells like a mothball or my grandmother's bathroom. I will no longer take a check from someone that has a SunTrust bank account.

I saw multiple people grousing as they walked out while teller was laughing at them. I just left. All the other branches I've been to are awsome.

Worst experience ever with a bank!

I hate going inside there and doing any kind of business. The Lake Wales and Sebring branches of this bank have the absolute rudest tellers. They act like they're doing YOU a favor by dealing with you at all.

Was in line at the outside teller before 4 pm and was declined at 4:02 pm because I had to wait obviously. So I am sitting in a parking lot away from bank at 4:05 to let you know that I have been a customer for years and years and since Lake Wales changed their hours they have done nothing but let me down. This upsets me. I even stick with them when everyone was telling me to transfer and they can't honor people in line. Let me just try telling the students I teach...that I can't meet their needs because someone else took up my time and you would see me fired and let go for not meeting the needs of my students.

I usually see this place packed.