Truist Kingstowne Ctr, Alexandria

I had a check to cash, a roll of quarters to buy, and I wanted to report a scam text I received yesterday. The tellers were really nice and helpful and Melissa Benitez gave me some good tips about scams. A convenient location to get banking and shopping done in one trip.

If I could, I would give the new management that has been providing poor services here for the past couple of months a -5! The MANAGERS behaviors are disgusting as they are very FULL OF THEMSELVES, RUDE, and UNHELPFUL!

Joshua is the very best. I have been banking here for years and he always exceeds my needs and he’s just a wonderful manager and so very professional! Thank you Joshua for always taking care of me! Lina

Manger Joshua is the best not only on my business account also on Merchant Account.

Customer service horrible I definitely would never recommend these people to anybody! Good day!

I would give zero stars if possible. The most UNHELPFUL, PLAIN RUDE, and ENTITLED people. After the merger this bank has become horrible. I recommend everyone get out while they can. When it was only Suntrust I rarely had problems and all the workers I encountered were nice and helpful.

This has got to be the worst bank on the planet!! Too many incidents to record why Suntrust/truist is about to loose my business. Great location but not enough staff. Get some HELP!!!

BEFORE YOU OPEN AN ACCOUNT WITH SUNTRUST, PLEASE READ THIS!!!!! A couple of months I opened an account at SunTrust just because it was close to my residence. Having an account with this bank has been a disaster. I have had so many issues, but what made things worse and compelled me to write a review is what I havd experienced recently. I saw that my account balance was getting low, and in order to avoid overdrawl and overdrawl fee, I transferred funds from my other account. SunTrust decided not to deposit the funds. This practice lead to overdrawl, me incurring overdrawl fee, returned item fee and so on. When I called the bank to inquire about my deposit I was told to come to the branch. These people, under “security purposes” reason withheld my deposit so that they could charge my account all the fees that they could charge. On top of that they didn’t have the decency to call me or send me an email to ask me to come to the branch to make sure I was the one making a deposit. Instead they kept charging fees and at the same time holding my deposit hostage. To me this is called deception!!!

Staff is polite and helpful. However online services are difficult to use.

THE WORST BEACH EVER !EXTREMELY SLOW. DRIVE THRU SHOULD BE FAST!