PenFed Credit Union Barclay Dr, Alexandria

I've been a member for over 3yrs..my husband well over 15. This lady year has been the worst with lines that wrap twice inside of the bank. Only 2 tellers at peak times and Saturdays. I'm not even sure this location had a manager. They seem to "operate" on their own. For this to be rhe closest neighborhood location it is not properly staffed.

A friend recommended, what a mistake. Completely non-responsive staff. Rates are better at NFCU. Not paying more for worse service.

Literally the worst bank on the planet. I had a credit card transferred to them. I go into the branch to make a cash payment. Hard earned money mind you. They thank me for my payment and hold the available balance for 10 days. A CASH PAYMENT! come pay day, I will be paying off this card and closing it. the worst everything. customer service is lousy. policy is lousy. There's places out there that WANT your business. go there. avoid this bank like The Rona.

Who is monitoring the member services sign in sheet - nobody. Waited 15 min for someone. Was no one in line before me. One employee was cruising the internet paying no attention to me. Two others were socializing about what they did on the weekend. Two more were sitting in their offices alone. Got tired of waiting and barged into one of these offices and demanded help. Where was the branch mgr?

I love this credit union. They provide all of the services that I need while they have been staying open and well staffed during the pandemic. I might add that the benefits that PenFed credit cards offer are among the best available within the financial industry.

Today 3/12 I and other customers drove all the way to PenFed in Kingstowne Alexandria to find out that the bank staff put a closed temporary notice on the door. The website shows that this location is open and one of the staff members communicated directly with one of the customers letting him know that they will open in 5-10 min. We stood there waiting and no one bothered to come out to speak to us. The staff supervisor came to the glass door and made a rude gesture pointing to the notice like if we can’t read! Few minutes later they let out few customers they had inside and served but the rest of us were stuck waiting outside. The lack of communication, the rudeness of the staff and the disrespect shown to customers today are the reasons why I am closing my account with your business as soon as you decide to open Monday! It was going to make a huge difference if someone with enough wisdom chose to come out and say sorry for the inconvenience we have to close today as instructed by the central. We would be happy to serve you Monday. It’s easy to show respect unless you choose not to!

I recently made a visit to PenFed credit union and the customer service was exceptional. The service representative was so professional, efficient, knowledgeable, a true advocate for me, the consumer. He made recommendations that provided benefits that I hadn't considered nor was I knowledgeable of them. Mohammed was an exceptional service representative that offered me a wonderful experience. I highly recommend and endorse doing business at PenFed credit union

This bank has very poor customer service. Not pleasant to deal with. I would choose another bank. A horrible horrible bank

The worst customer service I ever had with a bank. Went for a simple withdrawal and stand in line for over an hour. They kept letting customers that were inside doing other transactions do their transactions ahead of everyone else making the wait even longer. Also, very rude staff wouldn’t answer my questions in a professional way. Very disappointing switching banks due to this service. One star is too much I can’t give less.

I had a very pleasant experience and found the staff to be professional yet personable. Extremely pleased with my first visit.