Truist W Lee Hwy, Warrenton

Not a friendly bank. Sad, and much like other banks, the customer service is just past the buck. I went inside to the bank and brought to their attention to prom I was having and they simply just told me that's not our department. I have several corporate accounts there and will be taking our money and moving to a different bank.

Had a client that needed to have a check cashed so he could have his roof repaired due to a tree falling over. The bank said he needed to have verification that I was an actual company they called and as soon as I picked up the phone they hung up. I called back three times( no waiting in a queue) and never had my phone call answered. My client now has zero options left and has a hole in his roof that won’t get repaired.

very kind, they really helped me to solve my problems, they were very attentive.

Was waiting for someone to pickup the phone for 10 minutes, girl who answered put me on hold for 2 minutes before hanging up . Tried to call back assuming the phone just lost signal. And had ANOTHER girl pickup just to hang up after putting me on hold. After i waited yet ANOTHER 10-ish minutes for someone to pick up at all.

Slow slow slow. Drive through pitiful.

If I could give it zero stars I would. Had the drive through manager herself short me $100 and then refuse to give me back my money. She pocketed my money and lied about it. Kept telling me to recount and check envelope and still there was no extra $100 hidden. She took that money and lied. Her name is Tabitha Furr or atleast that's what she told me it was. That could be a lie as well. I'm contacting corporate and legal for this.

Extremely rude. I have been a long time customer, investing in BB&T. I do banking for my sick mom, I deposit a small cash in her account so she can pay her bills. Today all of sudden I couldn't deposit cash because my name is not her account. I wonder if they had amnesia all these past years for not realizing that I have been deposting money with no issues. Very poor service. Warrenton branch is the WORST!!!

Great local bank for business, Bryan (Vice President) and Melisa are very helpful and knowledgeable.

Customer service is not on the top of their list, rude and pushy employees. Save yourself the hassle and go somewhere else. This place is a joke.

A fair bank with too many fees, just like all the other banks.