Truist Shelbyville Rd, Louisville

My kind of bank. Cheerful friendly interaction and free services. Very welcoming.

Do not give them your business. This is the least customer-friendly bank around. As an example, I set up my account online, then went to the branch to sign the signature card. The teller had no idea that accounts could be set up online. She insisted that I talk to the manager - who was at lunch. I had to drive across town to a different branch to find a manager. Also, when you mobile deposit, it takes DAYS for the check to clear. Every other bank I've used, the deposit posted the next business day. I currently have two deposits that have been pending for 3 business days. I'll be closing the account after/if they finally deposit.

Trust the reviews, as a new customer and first time in the bank the teller (Linda) was sooooooooo rude. I have never experienced such a thing. I just switched to this bank companies and I went in for some information and I don’t even want to go back

Sheila and Tammy were great to deal with when I was opening my business and I can call them anytime I have a question. They will just call me from time to time to check in and see if I need anything.

They stayed a little extra after 5 to make my deposit. Thank you Patrick!

I have had my business account at BB&T for years now and I would give zero stars for this location if I could. Rude and unprofessional employees. Walked away when I was speaking. The operational manager is completely incompetent and had no idea she could deposit my checks and beyond rude.

They haven't had a manager on site at the Beaumont branch for close to 2 years ( the other staff members say their manager goes to 2 locations). If you need to speak with her she's never there, and whoever is in the main office has better things to do that to help frustrated clients or return their phone calls.

Very rude and unhelpful EMPLOYEES...Had to call their CORPORATE OFFICE (go over the heads of the underpaid minions working there) to get my problem resolved which was never a problem to begin with. I assume it was the rude lady I dealt with only because I never had a problem performing the same transaction many times before, but apparently this lady thinks she owns the place... I recommend another branch..

I've been using these folks services for years. All the ladies are very nice and give you great customer service. Thanks so much!

Unpleasant clerk, not informative or helpful!