Truist Mangum Rd, Houston

Don't even attempt to bank here. Location access, fees, and and lack of good service. LoL. I'm closing and I'm staying away from them.

Update: I visited again and was greeted by Khyati upon entering and was helped by Letticia. Everyone was nice and professional. I got everything I needed. 5 stars still. Outstanding customer service by Isaac A. I came in dressed very casually with a bed head and was treated with respect. I was greeted promptly and my transaction was done quickly. I have had only good experiences at every branch visits. Facility is clean and quiet. I feel safe coming into this branch.

I could go on for days about this amazing group of people. Extremely friendly from day one, always going above and beyond their duties to maintain a relationship. Jasmine especially is always making sure everything you need is at your disposal. 20 gold stars!

Very friendly and personable. Jasmine is awesome. Opening a checking account was quick and painless. Thanks Jasmine.

If i could give 0 stars I would.

This place is terrible without a doubt. If you have the misfortune of having to do a transaction at this branch and your transaction is an anyway faulty like let's say a check wrote out to you has insufficient funds in the account or the check that you received was in bad condition or something along those lines they will make you feel like the biggest criminal in the entire world. This actual branch will go out of its way to make sure your account is frozen with your money with it for an extended period of time. And any flawless transaction you wish you do they will lie to you and make some story up about how there system rejected the transaction and you need to take it elsewhere. Do not let these people hold your hard earned money they will end up stealing it from you the moment you need it most. And not even give you the dignity of telling you anything about it when you try and call customer support actually they'll just hang up on you when you've been on hold for 45+ minutes.

Most of the staff is very friendly. I'll explain my reasoning on my one star review. I came to this location earlier in the year to cash my income tax check. As I was waiting a manager named Mary Ellen came to assist me since there was a long wait. I started asking Mary questions about the bank services they offer since I was in need of a bank account. I must of asked her 4-5 questions and she didn't know the answer to anything. She keep referring me to speak to a banker. I felt very unsure about banking here when the manager can't answer any of my questions. She mentioned she had been with BB&T for years. Not a bank I am interested in using.

This bank is terrible. Fees are too high and too many. Nadya has terrible customer service and is rude. Treated me like a criminal when I cashed my check. Made me go get a walmart card!

Stay far far far away from this company

Awesome and efficient staff - 😉